12. Product Support

In the portal Product Support (support.printix.net), you can Search for information and explore the sections:

• Changelog
• Videos
• FAQ

See also:

• How to sign in and check status of your requests
• How to subscribe to announcements
• How to subscribe to changelogs
  

If you Sign in, you can:

• Select Follow and be notified/alerted by email when there are new articles in for example these sections:
  • Announcements
    If we have scheduled maintenance or issues with access to the Printix Cloud, this will be announced here.
  • Changelog
    When we release new versions, a new changelog will be posted here.

• Submit a request. Remember to include your organization’s tenant name (Example: acme.printix.net).
• See My activities in the form of:
  • Requests
    Any support request you have submitted or are CC’ed on.
  • Contributions
    Comments you have made to articles.
  • Following
    Articles, such as the Changelog, you are following.