Troubleshooting - Printix Administrator Manual

1. Introduction
- 1.1. Welcome
- 1.2. About Printix
- 1.3. Features
  - 1.3.1. Microsoft integration
  - 1.3.2. Google integration
- 1.4. How it works
- 1.5. Security and data protection
- 1.6. Network ports
- 1.7. Components
- 1.8. Supported languages
- 1.9. Requirements
2. Getting started
- 2.1. Next steps
- 2.2. Understanding networks
  - 2.2.1. What is a network?
  - 2.2.2. Teach Printix about networks
- 2.3. Enable BYOD
- 2.4. Implementation guide
  - 2.4.1. Organization with multiple sites want to eliminate print servers
- 2.5. Citrix and RDS
- 2.6. Azure Virtual Desktop
- 2.7. Universal Print by Microsoft
- 2.8. Zero trust networks
- 2.9. SAP printing
- 2.10. Printing with Printix
3. Printix Administrator
- 3.1. Dashboard
- 3.2. Implementation assistant
- 3.3. Sites
- 3.4. Networks
- 3.5. Printers
  - 3.5.1. Unregistered printers
  - 3.5.2. Printer properties
- 3.6. Print queues
  - 3.6.1. Print queue properties
- 3.7. Users
  - 3.7.1. User properties
- 3.8. Computers
  - 3.8.1. Computer properties
- 3.9. Groups
  - 3.9.1. Group properties
- 3.10. History
- 3.11. Authentication
- 3.12. Subscription
- 3.13. Settings
- 3.14. Software
- 3.15. Support
4. Roles
- 4.1. System manager
- 4.2. Site manager
- 4.3. User
- 4.4. Guest
5. Print drivers
- 5.1. Universal print drivers
6. Printix Client
- 6.1. Client menu
- 6.2. See what’s printing
- 6.3. Managed print queues
- 6.4. Windows Registry settings overview
- 6.5. How to enable use of HTTPS between Print Spooler and Printix Client
- 6.6. How to discover printers by hostname
- 6.7. Printix Client as kiosk
- 6.8. Install Printix Client
  - 6.8.1. Install Printix Client for Windows
  - 6.8.2. Install Printix Client for Mac
- 6.9. How and how often is Printix Client updated
7. Printix Chromebook
- 7.1. Install Printix Chromebook
- 7.2. How to deploy Printix Chromebook
- 7.3. How to print from Chrome
- 7.4. How to get Printix Chromebook logs
8. Printix App
- 8.1. Microsoft Entra Conditional Access
9. Printix Go
- 9.1. Printix Go supported printers and MFPs
  - 9.1.1. Printix Go Epson supported MFPs
  - 9.1.2. Printix Go Fujifilm supported printers and MFPs
  - 9.1.3. Printix Go HP supported printers and MFPs
  - 9.1.4. Printix Go HP Workpath supported printers and MFPs
  - 9.1.5. Printix Go Konica Minolta supported printers and MFPs
  - 9.1.6. Printix Go Kyocera supported MFPs
  - 9.1.7. Printix Go Lexmark supported printers and MFPs
  - 9.1.8. Printix Go Ricoh supported printers and MFPs
  - 9.1.9. Printix Go Xerox supported printers and MFPs
- 9.2. Card readers and cards
  - 9.2.1. Why card numbers are not imported
- 9.3. Install Printix Go
- 9.4. How to install Printix Go on multiple printers
- 9.5. How to update Printix Go
- 9.6. How to install Printix Capture
- 9.7. How to sign in with ID code at the printer
- 9.8. How to sign in with card at the printer
- 9.9. How to release documents at the printer
- 9.10. How to capture at the printer
- 9.11. How to sign out
- 9.12. How to register card
  - 9.12.1. How to register card without a phone
- 9.13. How to manage cards
- 9.14. How to reset ID code or PIN code
- 9.15. How to see and reset ID code
- 9.16. How to create and reset PIN code
- 9.17. How to uninstall Printix Go
- 9.18. How to uninstall Printix Go from multiple printers
- 9.19. Printix Go Epson – How to
  - 9.19.1. How to prepare Epson printer for Printix Go
  - 9.19.2. How to install card reader on Epson printers
  - 9.19.3. How to use Printix Go on Epson printers
  - 9.19.4. How to set up scan to email on Epson printers
- 9.20. Printix Go Fujifilm – How to
  - 9.20.1. How to prepare Fujifilm printer for Printix Go
  - 9.20.2. How to use Printix Go on Fujifilm printers
  - 9.20.3. How to set inactivity timeout on Fujifilm printers
  - 9.20.4. How to set up scan to email on Fujifilm printers
- 9.21. Printix Go HP – How to
  - 9.21.1. How to use Printix Go on HP printers
  - 9.21.2. How to set inactivity timeout on HP printers
  - 9.21.3. How to set up scan settings on HP printers
  - 9.21.4. How to set up scan to email on HP printers
  - 9.21.5. How to remotely access control panel on HP printers
  - 9.21.6. How to reset to factory settings on HP printers
  - 9.21.7. How to install card reader on HP printers
  - 9.21.8. How to set up SSL/TLS communication on HP printers
  - 9.21.9. How to enable the HP Workpath platform
  - 9.21.10. How to install HP Workpath on printers through HP Command Center
  - 9.21.11. How to sign in as an administrator on HP Workpath printers
- 9.22. Printix Go Konica Minolta – How to
  - 9.22.1. How to prepare Konica Minolta printer for Printix Go
  - 9.22.2. How to install card reader on Konica Minolta printers
  - 9.22.3. How to use Printix Go on Konica Minolta printers
  - 9.22.4. How to set up scan settings on Konica Minolta printers
  - 9.22.5. How to set up scan to email on Konica Minolta printers
  - 9.22.6. How to sign in as guest on Konica Minolta printers
  - 9.22.7. How to remotely access control panel on Konica Minolta printers
- 9.23. Printix Go Kyocera – How to
  - 9.23.1. How to prepare Kyocera printer for Printix Go
  - 9.23.2. How to use Printix Go on Kyocera printers
  - 9.23.3. How to change the language of a Kyocera printer
  - 9.23.4. How to set inactivity timeout on Kyocera printers
  - 9.23.5. How to set up scan settings on Kyocera printers
  - 9.23.6. How to set up scan to email on Kyocera printers
  - 9.23.7. How to sign in as guest on Kyocera printers
  - 9.23.8. How to remotely access control panel on Kyocera printers
  - 9.23.9. How to set up SSL/TLS communication on Kyocera printers
- 9.24. Printix Go Lexmark – How to
  - 9.24.1. How to prepare Lexmark printer for Printix Go
  - 9.24.2. How to use Printix Go on Lexmark printers
  - 9.24.3. How to set inactivity timeout on Lexmark printers
  - 9.24.4. How to set up scan to email on Lexmark printers
  - 9.24.5. How to sign in as machine administrator on Lexmark printers
  - 9.24.6. How to remotely access control panel on Lexmark printers
  - 9.24.7. How to reset to factory settings on Lexmark printers
  - 9.24.8. How to find the card reader IDs on Lexmark printers
  - 9.24.9. How to get Lexmark logs
- 9.25. Printix Go Ricoh – How to
  - 9.25.1. How to install Printix Go on a Ricoh printer without using the Printix Client
  - 9.25.2. How to set inactivity timeout on Ricoh printers
  - 9.25.3. How to use Printix Go on Ricoh printers
  - 9.25.4. How to set up scan settings on Ricoh printers
  - 9.25.5. How to set up scan to email on Ricoh printers
  - 9.25.6. How to install card reader on Ricoh printers
  - 9.25.7. How to set up SSL/TLS communication on Ricoh printers
  - 9.25.8. How to set the web server password on Ricoh printers
  - 9.25.9. How to sign in as machine administrator on Ricoh printers
  - 9.25.10. How to sign in as guest on Ricoh printers
  - 9.25.11. How to remotely access control panel on Ricoh printers
  - 9.25.12. How to get logs from Ricoh printers
- 9.26. Printix Go Xerox – How to
  - 9.26.1. How to prepare Xerox printer for Printix Go
  - 9.26.2. How to use Printix Go on Xerox printers
  - 9.26.3. How to configure SNMPv1/v2 on Xerox printers
  - 9.26.4. How to install card reader on Xerox printers
  - 9.26.5. How to set up scan to email on Xerox printers
  - 9.26.6. How to set inactivity timeout on Xerox printers
  - 9.26.7. How to sign in as machine administrator on Xerox printers
  - 9.26.8. How to remotely access control panel on Xerox printers
10. Printix Redirector
- 10.1. Enable third-party Pull printing
- 10.2. Enable USB printing
11. Printix Configurator
- 11.1. How to add a gateway to an existing network
- 11.2. How to add a printer
- 11.3. How to add print queues to computers with Printix Configurator
12. Product Support
- 12.1. How to sign in and check status of your requests
- 12.2. How to subscribe to announcements
- 12.3. How to subscribe to changelogs
13. How to
- 13.1. How to sign in
- 13.2. How to reset password
- 13.3. How to add or change credit card
- 13.4. How to change who receives subscription emails
- 13.5. How to cancel subscription
- 13.6. How to move your subscription to a Printix partner
- 13.7. How to change language
- 13.8. How to have your web browser translate Printix manuals
- 13.9. How to open Printix Administrator
- 13.10. How to open Printix Client
- 13.11. How to open the printer’s web page
- 13.12. How to add printers
- 13.13. How to test if a printer can be reached
- 13.14. How to give a printer a static IP address
- 13.15. How to discover printers
- 13.16. How to add a SNMPv1 configuration
- 13.17. How to add a SNMPv3 configuration
- 13.18. How to add an EFI Fiery printer
- 13.19. How to create print queues
- 13.20. How to activate a printer queue
- 13.21. How to automatically add and remove print queues
- 13.22. How to add print queues to computer
- 13.23. How to add print queue to computers
- 13.24. How to test conversion of print queues on a single computer
- 13.25. How to change print driver
- 13.26. How to add a print driver
- 13.27. How to see uploaded print drivers
- 13.28. How to work with print driver configurations
- 13.29. How to add a new print driver configuration on Mac
- 13.30. How to distribute print queue configuration
- 13.31. How to update print queues on computers
- 13.32. How to create anywhere print queue
- 13.33. How to configure anywhere print queue to use universal print driver
- 13.34. How to search for printers
- 13.35. How to use view mode on the Printers page
- 13.36. How to print printer ID sign
- 13.37. How to scan QR codes
- 13.38. How to scan NFC tag
- 13.39. How to register printer with NFC tag
- 13.40. How to set default printer
- 13.41. How to print from home office
- 13.42. How to print 2-sided by default
- 13.43. How to print in black by default
- 13.44. How to control if anywhere documents should come out in color or black
- 13.45. How to increase secure printing
- 13.46. How to enable secure print
- 13.47. How to enable print later
- 13.48. How to enable print anywhere
- 13.49. How to enable processing of PDF documents
- 13.50. How to enable mobile print
- 13.51. How to add secure print to Universal Print
- 13.52. How to use Single Sign-On with Ricoh Adaptable Authentication API
- 13.53. How to use Single Sign-On with Kofax AutoStore
- 13.54. How to use Single Sign-On with Kofax TotalAgility
- 13.55. How to print from Kofax Output Manager
- 13.56. How to replace a printer
- 13.57. How to remove printers
- 13.58. How to remove print drivers
- 13.59. How to install print drivers that are not signed by Microsoft
- 13.60. How to add users
- 13.61. How to enable Microsoft Entra authentication
- 13.62. How to enable Google authentication
- 13.63. How to enable Okta authentication
- 13.64. How to enable OneLogin authentication
- 13.65. How to enable Active Directory authentication
- 13.66. How to enable self-registration
- 13.67. How to remove sign in with email
- 13.68. How to add guest users to Microsoft Entra ID
- 13.69. How to add multiple Microsoft Entra directories
- 13.70. How to switch Microsoft Entra directory
- 13.71. How to change the role of a user
- 13.72. How to search for users
- 13.73. How to deploy Printix Client
- 13.74. How to deploy Printix Client with Microsoft Endpoint Manager
- 13.75. How to deploy Printix Client for Mac with Microsoft Endpoint Manager
- 13.76. How to deploy Printix Client for Mac with Jamf Pro
- 13.77. How to deploy Printix Client for Mac with Addigy
- 13.78. How to include Printix Client in a managed image
- 13.79. How to deploy Printix App for Android with Microsoft Endpoint Manager
- 13.80. How to deploy Printix App for iOS/iPadOS with Microsoft Endpoint Manager
- 13.81. How to search for computers
- 13.82. How to work with sites
- 13.83. How to add a site manager group to a folder or site
- 13.84. How to remove a site manager group from a site
- 13.85. How to add a network
- 13.86. How to modify network name
- 13.87. How to add an unknown network to a network
- 13.88. How to add a gateway to a network
- 13.89. How to delete a gateway from a network
- 13.90. How to merge networks
- 13.91. How to enable printing via the cloud
- 13.92. How to work with groups
- 13.93. How to enable Microsoft Entra groups
- 13.94. How to enable Google groups
- 13.95. How to add groups to a print queue
- 13.96. How to add print queues to a group
- 13.97. How to delegate printing
- 13.98. How to get started with capture and workflow
- 13.99. How to get started with Capture Connector API
- 13.100. How to create a workflow for email
- 13.101. How to create a workflow for Microsoft OneDrive
- 13.102. How to create a workflow for Microsoft SharePoint Online
- 13.103. How to create a workflow for Connector
- 13.104. How to activate a workflow
- 13.105. How to make a workflow available to selected groups
- 13.106. How to grant access to Microsoft OneDrive
- 13.107. How to grant access to Microsoft SharePoint Online
- 13.108. How to add Azure Blob Storage
- 13.109. How to set up Azure Blob Storage CORS
- 13.110. How to add Google Cloud Storage
- 13.111. How to set up analytics
- 13.112. How to set up Power BI
- 13.113. How to publish to Power BI on the web
- 13.114. How to interact with the Printix Power BI report
- 13.115. How to see what happened
- 13.116. How to stop and start Printix Service
- 13.117. How to see the version of Printix Client
- 13.118. How to start the Print Spooler
- 13.119. How to uninstall Printix Client
- 13.120. How to submit a support request
- 13.121. How to do a network trace
- 13.122. How to get Printix App logs
- 13.123. How to get Windows logs
- 13.124. How to get Mac logs
- 13.125. How to get Printix Client logs
14. FAQ
- 14.1. Why subscribe to Printix?
- 14.2. What is the Printix Anywhere printer?
- 14.3. How secure is Printix printing?
- 14.4. What if the Internet connection is lost?
- 14.5. Why are printers named ASD, BNM, … ?
- 14.6. Why are there additional print queues?
- 14.7. I started a trial at home, but why does it not work at my company?
- 14.8. Are documents printed in the order they were submitted?
- 14.9. What happens when I install Printix Client?
- 14.10. What happens if users uninstall Printix Client?
- 14.11. Why does a group have no or missing users?
- 14.12. Can I use label printers?
15. Troubleshooting
- 15.1. Sign in issues
- 15.2. Print issues
- 15.3. Add printer issues
- 15.4. Printix Go issues
16. Error messages
- 16.1. No Printix Client acts as proxy on this network
- 16.2. Unable to perform action while Printix Client is on an unknown network
- 16.3. Connecting to service
- 16.4. No printer port selected on Windows
- 16.5. An error occurred
- 16.6. Item does not exist
- 16.7. User already exists
- 16.8. User does not exist
- 16.9. Username or password is wrong
- 16.10. Email already exists
- 16.11. Email domain is not allowed
- 16.12. Email invite has already been used or is expired
- 16.13. No connection to Active Directory server
- 16.14. No connection to Microsoft Entra ID
- 16.15. ID provider not found
- 16.16. ID provider does not match
- 16.17. Permission denied
- 16.18. Wrong ID code
- 16.19. Wrong PIN code
- 16.20. No printers to add
- 16.21. Found no printers compatible with your computer
- 16.22. Printer already exists
- 16.23. Printer registration issues
  - 16.23.1. Discover printers does not find printer
  - 16.23.2. Not responding
  - 16.23.3. This is not a printer
  - 16.23.4. Missing printer information
  - 16.23.5. Missing print driver
  - 16.23.6. Fetching data
  - 16.23.7. Unknown model name
  - 16.23.8. Unknown reason
  - 16.23.9. Timeout
- 16.24. Capture issues
  - 16.24.1. Email is too large
  - 16.24.2. Image is too large
  - 16.24.3. Capture failed (Scan). Reason: Transfer failed to computer
- 16.25. Restriction for modifying multiple items exceeded
- 16.26. Tenant already exists
- 16.27. Tenant does not exist

To troubleshoot an issue, we recommend you explore the sections below. If you can not find a resolution, please submit a support request.

Top issues

Relevant sections

History

Look at history
See what happened when, and who did what.

Product support

Use Product Support
Changelog, Videos, FAQ.

14.12. Can I use label printers?

15.1. Sign in issues

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15. Troubleshooting

Top issues

Relevant sections

History

Product support

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