Printix App says: Document release is not possible at the moment due to system error - Printix Administrator Manual

1. Introduction
- 1.1. Welcome
- 1.2. About Printix
- 1.3. Features
  - 1.3.1. Microsoft integration
  - 1.3.2. Google integration
- 1.4. How it works
- 1.5. Security and data protection
- 1.6. Network ports
- 1.7. Components
- 1.8. Supported languages
- 1.9. Requirements
2. Getting started
- 2.1. Next steps
- 2.2. Understanding networks
  - 2.2.1. What is a network?
  - 2.2.2. Teach Printix about networks
- 2.3. Enable BYOD
- 2.4. Implementation guide
  - 2.4.1. Organization with multiple sites want to eliminate print servers
- 2.5. Citrix and RDS
- 2.6. Azure Virtual Desktop
- 2.7. Universal Print by Microsoft
- 2.8. Zero trust networks
- 2.9. SAP printing
- 2.10. Printing with Printix
3. Printix Administrator
- 3.1. Dashboard
- 3.2. Implementation assistant
- 3.3. Sites
- 3.4. Networks
- 3.5. Printers
  - 3.5.1. Unregistered printers
  - 3.5.2. Printer properties
- 3.6. Print queues
  - 3.6.1. Print queue properties
- 3.7. Users
  - 3.7.1. User properties
- 3.8. Computers
  - 3.8.1. Computer properties
- 3.9. Groups
  - 3.9.1. Group properties
- 3.10. History
- 3.11. Authentication
- 3.12. Subscription
- 3.13. Settings
- 3.14. Software
- 3.15. Support
4. Roles
- 4.1. System manager
- 4.2. Site manager
- 4.3. User
- 4.4. Guest
5. Print drivers
- 5.1. Universal print drivers
6. Printix Client
- 6.1. Client menu
- 6.2. See what’s printing
- 6.3. Managed print queues
- 6.4. Windows Registry settings overview
- 6.5. How to enable use of HTTPS between Print Spooler and Printix Client
- 6.6. How to discover printers by hostname
- 6.7. Printix Client as kiosk
- 6.8. Install Printix Client
  - 6.8.1. Install Printix Client for Windows
  - 6.8.2. Install Printix Client for Mac
- 6.9. How and how often is Printix Client updated
7. Printix Chromebook
- 7.1. Install Printix Chromebook
- 7.2. How to deploy Printix Chromebook
- 7.3. How to print from Chrome
- 7.4. How to get Printix Chromebook logs
8. Printix App
- 8.1. Microsoft Entra Conditional Access
9. Printix Go
- 9.1. Printix Go supported printers and MFPs
  - 9.1.1. Printix Go Epson supported MFPs
  - 9.1.2. Printix Go Fujifilm supported printers and MFPs
  - 9.1.3. Printix Go HP supported printers and MFPs
  - 9.1.4. Printix Go HP Workpath supported printers and MFPs
  - 9.1.5. Printix Go Konica Minolta supported printers and MFPs
  - 9.1.6. Printix Go Kyocera supported MFPs
  - 9.1.7. Printix Go Lexmark supported printers and MFPs
  - 9.1.8. Printix Go Ricoh supported printers and MFPs
  - 9.1.9. Printix Go Xerox supported printers and MFPs
- 9.2. Card readers and cards
  - 9.2.1. Why card numbers are not imported
- 9.3. Install Printix Go
- 9.4. How to install Printix Go on multiple printers
- 9.5. How to update Printix Go
- 9.6. How to install Printix Capture
- 9.7. How to sign in with ID code at the printer
- 9.8. How to sign in with card at the printer
- 9.9. How to release documents at the printer
- 9.10. How to capture at the printer
- 9.11. How to sign out
- 9.12. How to register card
  - 9.12.1. How to register card without a phone
- 9.13. How to manage cards
- 9.14. How to reset ID code or PIN code
- 9.15. How to see and reset ID code
- 9.16. How to create and reset PIN code
- 9.17. How to uninstall Printix Go
- 9.18. How to uninstall Printix Go from multiple printers
- 9.19. Printix Go Epson – How to
  - 9.19.1. How to prepare Epson printer for Printix Go
  - 9.19.2. How to install card reader on Epson printers
  - 9.19.3. How to use Printix Go on Epson printers
  - 9.19.4. How to set up scan to email on Epson printers
- 9.20. Printix Go Fujifilm – How to
  - 9.20.1. How to prepare Fujifilm printer for Printix Go
  - 9.20.2. How to use Printix Go on Fujifilm printers
  - 9.20.3. How to set inactivity timeout on Fujifilm printers
  - 9.20.4. How to set up scan to email on Fujifilm printers
- 9.21. Printix Go HP – How to
  - 9.21.1. How to use Printix Go on HP printers
  - 9.21.2. How to set inactivity timeout on HP printers
  - 9.21.3. How to set up scan settings on HP printers
  - 9.21.4. How to set up scan to email on HP printers
  - 9.21.5. How to remotely access control panel on HP printers
  - 9.21.6. How to reset to factory settings on HP printers
  - 9.21.7. How to install card reader on HP printers
  - 9.21.8. How to set up SSL/TLS communication on HP printers
  - 9.21.9. How to enable the HP Workpath platform
  - 9.21.10. How to install HP Workpath on printers through HP Command Center
  - 9.21.11. How to sign in as an administrator on HP Workpath printers
- 9.22. Printix Go Konica Minolta – How to
  - 9.22.1. How to prepare Konica Minolta printer for Printix Go
  - 9.22.2. How to install card reader on Konica Minolta printers
  - 9.22.3. How to use Printix Go on Konica Minolta printers
  - 9.22.4. How to set up scan settings on Konica Minolta printers
  - 9.22.5. How to set up scan to email on Konica Minolta printers
  - 9.22.6. How to sign in as guest on Konica Minolta printers
  - 9.22.7. How to remotely access control panel on Konica Minolta printers
- 9.23. Printix Go Kyocera – How to
  - 9.23.1. How to prepare Kyocera printer for Printix Go
  - 9.23.2. How to use Printix Go on Kyocera printers
  - 9.23.3. How to change the language of a Kyocera printer
  - 9.23.4. How to set inactivity timeout on Kyocera printers
  - 9.23.5. How to set up scan settings on Kyocera printers
  - 9.23.6. How to set up scan to email on Kyocera printers
  - 9.23.7. How to sign in as guest on Kyocera printers
  - 9.23.8. How to remotely access control panel on Kyocera printers
  - 9.23.9. How to set up SSL/TLS communication on Kyocera printers
- 9.24. Printix Go Lexmark – How to
  - 9.24.1. How to prepare Lexmark printer for Printix Go
  - 9.24.2. How to use Printix Go on Lexmark printers
  - 9.24.3. How to set inactivity timeout on Lexmark printers
  - 9.24.4. How to set up scan to email on Lexmark printers
  - 9.24.5. How to sign in as machine administrator on Lexmark printers
  - 9.24.6. How to remotely access control panel on Lexmark printers
  - 9.24.7. How to reset to factory settings on Lexmark printers
  - 9.24.8. How to find the card reader IDs on Lexmark printers
  - 9.24.9. How to get Lexmark logs
- 9.25. Printix Go Ricoh – How to
  - 9.25.1. How to install Printix Go on a Ricoh printer without using the Printix Client
  - 9.25.2. How to set inactivity timeout on Ricoh printers
  - 9.25.3. How to use Printix Go on Ricoh printers
  - 9.25.4. How to set up scan settings on Ricoh printers
  - 9.25.5. How to set up scan to email on Ricoh printers
  - 9.25.6. How to install card reader on Ricoh printers
  - 9.25.7. How to set up SSL/TLS communication on Ricoh printers
  - 9.25.8. How to set the web server password on Ricoh printers
  - 9.25.9. How to sign in as machine administrator on Ricoh printers
  - 9.25.10. How to sign in as guest on Ricoh printers
  - 9.25.11. How to remotely access control panel on Ricoh printers
  - 9.25.12. How to get logs from Ricoh printers
- 9.26. Printix Go Xerox – How to
  - 9.26.1. How to prepare Xerox printer for Printix Go
  - 9.26.2. How to use Printix Go on Xerox printers
  - 9.26.3. How to configure SNMPv1/v2 on Xerox printers
  - 9.26.4. How to install card reader on Xerox printers
  - 9.26.5. How to set up scan to email on Xerox printers
  - 9.26.6. How to set inactivity timeout on Xerox printers
  - 9.26.7. How to sign in as machine administrator on Xerox printers
  - 9.26.8. How to remotely access control panel on Xerox printers
10. Printix Redirector
- 10.1. Enable third-party Pull printing
- 10.2. Enable USB printing
11. Printix Configurator
- 11.1. How to add a gateway to an existing network
- 11.2. How to add a printer
- 11.3. How to add print queues to computers with Printix Configurator
12. Product Support
- 12.1. How to sign in and check status of your requests
- 12.2. How to subscribe to announcements
- 12.3. How to subscribe to changelogs
13. How to
- 13.1. How to sign in
- 13.2. How to reset password
- 13.3. How to add or change credit card
- 13.4. How to change who receives subscription emails
- 13.5. How to cancel subscription
- 13.6. How to move your subscription to a Printix partner
- 13.7. How to change language
- 13.8. How to have your web browser translate Printix manuals
- 13.9. How to open Printix Administrator
- 13.10. How to open Printix Client
- 13.11. How to open the printer’s web page
- 13.12. How to add printers
- 13.13. How to test if a printer can be reached
- 13.14. How to give a printer a static IP address
- 13.15. How to discover printers
- 13.16. How to add a SNMPv1 configuration
- 13.17. How to add a SNMPv3 configuration
- 13.18. How to add an EFI Fiery printer
- 13.19. How to create print queues
- 13.20. How to activate a printer queue
- 13.21. How to automatically add and remove print queues
- 13.22. How to add print queues to computer
- 13.23. How to add print queue to computers
- 13.24. How to test conversion of print queues on a single computer
- 13.25. How to change print driver
- 13.26. How to add a print driver
- 13.27. How to see uploaded print drivers
- 13.28. How to work with print driver configurations
- 13.29. How to add a new print driver configuration on Mac
- 13.30. How to distribute print queue configuration
- 13.31. How to update print queues on computers
- 13.32. How to create anywhere print queue
- 13.33. How to configure anywhere print queue to use universal print driver
- 13.34. How to search for printers
- 13.35. How to use view mode on the Printers page
- 13.36. How to print printer ID sign
- 13.37. How to scan QR codes
- 13.38. How to scan NFC tag
- 13.39. How to register printer with NFC tag
- 13.40. How to set default printer
- 13.41. How to print from home office
- 13.42. How to print 2-sided by default
- 13.43. How to print in black by default
- 13.44. How to control if anywhere documents should come out in color or black
- 13.45. How to increase secure printing
- 13.46. How to enable secure print
- 13.47. How to enable print later
- 13.48. How to enable print anywhere
- 13.49. How to enable processing of PDF documents
- 13.50. How to enable mobile print
- 13.51. How to add secure print to Universal Print
- 13.52. How to use Single Sign-On with Ricoh Adaptable Authentication API
- 13.53. How to use Single Sign-On with Kofax AutoStore
- 13.54. How to use Single Sign-On with Kofax TotalAgility
- 13.55. How to print from Kofax Output Manager
- 13.56. How to replace a printer
- 13.57. How to remove printers
- 13.58. How to remove print drivers
- 13.59. How to install print drivers that are not signed by Microsoft
- 13.60. How to add users
- 13.61. How to enable Microsoft Entra authentication
- 13.62. How to enable Google authentication
- 13.63. How to enable Okta authentication
- 13.64. How to enable OneLogin authentication
- 13.65. How to enable Active Directory authentication
- 13.66. How to enable self-registration
- 13.67. How to remove sign in with email
- 13.68. How to add guest users to Microsoft Entra ID
- 13.69. How to add multiple Microsoft Entra directories
- 13.70. How to switch Microsoft Entra directory
- 13.71. How to change the role of a user
- 13.72. How to search for users
- 13.73. How to deploy Printix Client
- 13.74. How to deploy Printix Client with Microsoft Endpoint Manager
- 13.75. How to deploy Printix Client for Mac with Microsoft Endpoint Manager
- 13.76. How to deploy Printix Client for Mac with Jamf Pro
- 13.77. How to deploy Printix Client for Mac with Addigy
- 13.78. How to include Printix Client in a managed image
- 13.79. How to deploy Printix App for Android with Microsoft Endpoint Manager
- 13.80. How to deploy Printix App for iOS/iPadOS with Microsoft Endpoint Manager
- 13.81. How to search for computers
- 13.82. How to work with sites
- 13.83. How to add a site manager group to a folder or site
- 13.84. How to remove a site manager group from a site
- 13.85. How to add a network
- 13.86. How to modify network name
- 13.87. How to add an unknown network to a network
- 13.88. How to add a gateway to a network
- 13.89. How to delete a gateway from a network
- 13.90. How to merge networks
- 13.91. How to enable printing via the cloud
- 13.92. How to work with groups
- 13.93. How to enable Microsoft Entra groups
- 13.94. How to enable Google groups
- 13.95. How to add groups to a print queue
- 13.96. How to add print queues to a group
- 13.97. How to delegate printing
- 13.98. How to get started with capture and workflow
- 13.99. How to get started with Capture Connector API
- 13.100. How to create a workflow for email
- 13.101. How to create a workflow for Microsoft OneDrive
- 13.102. How to create a workflow for Microsoft SharePoint Online
- 13.103. How to create a workflow for Connector
- 13.104. How to activate a workflow
- 13.105. How to make a workflow available to selected groups
- 13.106. How to grant access to Microsoft OneDrive
- 13.107. How to grant access to Microsoft SharePoint Online
- 13.108. How to add Azure Blob Storage
- 13.109. How to set up Azure Blob Storage CORS
- 13.110. How to add Google Cloud Storage
- 13.111. How to set up analytics
- 13.112. How to set up Power BI
- 13.113. How to publish to Power BI on the web
- 13.114. How to interact with the Printix Power BI report
- 13.115. How to see what happened
- 13.116. How to stop and start Printix Service
- 13.117. How to see the version of Printix Client
- 13.118. How to start the Print Spooler
- 13.119. How to uninstall Printix Client
- 13.120. How to submit a support request
- 13.121. How to do a network trace
- 13.122. How to get Printix App logs
- 13.123. How to get Windows logs
- 13.124. How to get Mac logs
- 13.125. How to get Printix Client logs
14. FAQ
- 14.1. Why subscribe to Printix?
- 14.2. What is the Printix Anywhere printer?
- 14.3. How secure is Printix printing?
- 14.4. What if the Internet connection is lost?
- 14.5. Why are printers named ASD, BNM, … ?
- 14.6. Why are there additional print queues?
- 14.7. I started a trial at home, but why does it not work at my company?
- 14.8. Are documents printed in the order they were submitted?
- 14.9. What happens when I install Printix Client?
- 14.10. What happens if users uninstall Printix Client?
- 14.11. Why does a group have no or missing users?
- 14.12. Can I use label printers?
15. Troubleshooting
- 15.1. Sign in issues
- 15.2. Print issues
- 15.3. Add printer issues
- 15.4. Printix Go issues
16. Error messages
- 16.1. No Printix Client acts as proxy on this network
- 16.2. Unable to perform action while Printix Client is on an unknown network
- 16.3. Connecting to service
- 16.4. No printer port selected on Windows
- 16.5. An error occurred
- 16.6. Item does not exist
- 16.7. User already exists
- 16.8. User does not exist
- 16.9. Username or password is wrong
- 16.10. Email already exists
- 16.11. Email domain is not allowed
- 16.12. Email invite has already been used or is expired
- 16.13. No connection to Active Directory server
- 16.14. No connection to Microsoft Entra ID
- 16.15. ID provider not found
- 16.16. ID provider does not match
- 16.17. Permission denied
- 16.18. Wrong ID code
- 16.19. Wrong PIN code
- 16.20. No printers to add
- 16.21. Found no printers compatible with your computer
- 16.22. Printer already exists
- 16.23. Printer registration issues
  - 16.23.1. Discover printers does not find printer
  - 16.23.2. Not responding
  - 16.23.3. This is not a printer
  - 16.23.4. Missing printer information
  - 16.23.5. Missing print driver
  - 16.23.6. Fetching data
  - 16.23.7. Unknown model name
  - 16.23.8. Unknown reason
  - 16.23.9. Timeout
- 16.24. Capture issues
  - 16.24.1. Email is too large
  - 16.24.2. Image is too large
  - 16.24.3. Capture failed (Scan). Reason: Transfer failed to computer
- 16.25. Restriction for modifying multiple items exceeded
- 16.26. Tenant already exists
- 16.27. Tenant does not exist

There is an issue with the Printix Cloud and therefore it is not possible to release documents from Printix App. You may want to check the Announcements section if there are any ongoing system errors.

RESOLUTION: Try again when the system error has been fixed.

15.2.3. The submitted document does not appear in Printix App

15.2.5. Printix App says: Internal error

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15.2.4. Printix App says: Document release is not possible at the moment due to system error

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