You have been trying to use Printix Capture on HP or Konica Minolta, but the printer is unable to reach the Printix Client computer by hostname. This is a requirement because the printer/computer scan connection uses secure HTTPS communication, and to avoid having to renew certificates whenever the computer changes IP address it must be possible to reference the computer by hostname.

Ping Windows computer by hostname

Use the below command from another computer on the printer’s network to verify that you can ping the computer by hostname, that is, the computer that was responsible for the transfer.

  1. Open a Command prompt and type: ping
    Where is the computer’s fully qualified domain name.


Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.

Post your comment on this topic.

Please do not use this for support questions.
Printix Support

Post Comment