You have been trying to use Printix Capture on HP or Konica Minolta, but the printer is unable to reach the Printix Client computer by hostname. This is a requirement because the printer/computer scan connection uses secure HTTPS communication, and to avoid having to renew certificates whenever the computer changes IP address it must be possible to reference the computer by hostname.
- Computer must have a fully qualified domain name (FQDN).
If the computer is running on a VM, you may want to refer to Microsoft documentation: Create a fully qualified domain name for a VM in the Azure portal.
Ping Windows computer by hostname
Use the below command from another computer on the printer’s network to verify that you can ping the computer by hostname, that is, the computer that was responsible for the transfer.
- Open a Command prompt and type: ping COMPIX.acme.com
Where COMPIX.acme.com is the computer’s fully qualified domain name.