This can happen if you are trying to release a print anywhere document to a printer that has been registered as supporting PDF, but in reality it does not support PDF printing. This has been reported for some Konica Minolta printers, such as KONICA MINOLTA C652 Series.
RESOLUTION: Please inform us if you have this issue, so we register the printer as not supporting PDF print.
Test if the printer supports PDF
You can use the lpr command to test if the printer support PDF printing. To send the document C:\test.pdf to the printer with the IP address 22.214.171.124.11, open a command prompt and enter:
lpr -S 126.96.36.199.11 -P1 "C:\test.pdf"
The LPR Port Monitor feature must be enabled:
- Open Control Panel and select Programs and Features.
- Select Turn Windows feature on or off.
- In the Windows Features dialog scroll to and expand Print and Document Services.
- Check LPR Port Monitor.
- Select OK.