On Windows, when you open the Control Panel and Devices and Printers, your newly added printer is shown as installed, but the status is stuck in: Device setup in progress. You may also experience that the printer is listed under Unspecified devices. Despite this, the printer can be selected from applications and printed to successfully.

This may happen if Windows has issues downloading the correct icon for the printer. Issue has been reported for Windows 10, version 1903.

RESOLUTION: If restarting the computer does not solve the issue, then disable automatic download of custom icons available for your printers.

  1. Select Windows logo key + R to open Run.
  2. Type: regedit, and select OK.
  3. In Registry Editor, browse to:
    Microsoft\Windows\CurrentVersion\Device Metadata
  1. Change the value PreventDeviceMetadataFromNetwork from 0 to 1.
  2. Restart the computer.


Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.

Post your comment on this topic.

Please do not use this for support questions.
Printix Support

Post Comment