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Permission denied
Error messages » Permission denied
You are trying to Sign in to Printix Administrator, but your role do not allow this. RESOLUTION: Do not attempt to sign in to Printix Administrator. Alternatively contact your administrator and ask to have your role changed. You are a Site manager and you…
Printix Go
Printix Go
Printix Go integrates with your printer’s touchscreen control panel, offering secure print release, copy control, card-based authentication and more. Features Requirements Printix Go supported printers and MFPs Epson HP HP Workpath Konica…
Printix Go
Printix Administrator » Printers » Printer properties » Printix Go
Select Install to install Printix Go on the printer. Only available once the printer has been assigned a Go configuration and Sign in profile. Select Uninstall to uninstall Printix Go from the printer. Go configuration Select Go configuration setup to…
Printix Go
Printix Administrator » Settings » Printix Go
On the Printix Go tab, you can create, modify, and delete Sign in profiles and Go configurations. To get here: Select Menu , Settings . Select the Printix Go tab. Select Go configuration name (All locked) to open Go configuration page to see the…
Go configuration
Printix Administrator » Settings » Printix Go » Go configuration
You can see the Printers that use the Go configuration, and you can Modify the Go configuration. Select Go configuration setup to open Go configuration menu: Select Modify to modify the Go configuration. Select Assign to printers to assign to and…
Printix Go issues
Troubleshooting » Printix Go issues
Printix Go troubleshooting How to test communication to Printix Cloud from the printer How to troubleshoot scan to email How to investigate Printix Go screen layout issues
Printix Go troubleshooting
Troubleshooting » Printix Go issues » Printix Go troubleshooting
Categories: General Verify sign in profile failed Sign in to printer failed No Printix Client acts as proxy on this network Changed Go configuration does not take effect Printix Go installation status says failed Troubleshooting card readers How to…
Install Printix Go
Printix Go » Install Printix Go
In order to install Printix Go, a Sign in profile and a Go configuration must be created and assigned. Also, it must be a Printix Go supported printer. Open Printer properties and select the Printix Go tab. Select Sign in profile setup to open Sign in…
How to uninstall Printix Go
Printix Go » How to uninstall Printix Go
Select Printers . Select the Printer name of the relevant printer to open the Printer properties page. Select the Printix Go tab. Select Uninstall. Optionally, after a minute passed, refresh the page and verify that the Status changed from Installed to…
Printix Go Kyocera supported MFPs
Printix Go » Printix Go supported printers and MFPs » Printix Go Kyocera supported MFPs
Last modified 2023/09/07. Requirements As a general rule, Printix Go supports Kyocera printers and MFPs that are compatible with Kyocera’s software development platform HyPAS (Hybrid Platform for Advanced Solutions) generation 2 or later and the WebKit…
Printix Go Epson supported MFPs
Printix Go » Printix Go supported printers and MFPs » Printix Go Epson supported MFPs
Last modified 2023/08/10. Requirements As a general rule, Printix Go supports Epson MFPs that are compatible with Epson Open Platform (EOP) version 1.1. Open Platform must be activated. This is done via a product key based on the printer’s serial…
How to update Printix Go
Printix Go » How to update Printix Go
The table below shows the effect of doing an Update for Printix Go. Update printers from view mode on the printers page Printers with an outdated Go version are listed with their version number in orange. Update a single printer Update multiple printers …
Printix Go Kyocera – How to
Printix Go » Printix Go Kyocera – How to
How to sections for Kyocera: How to prepare Kyocera printer for Printix Go How to use Printix Go on Kyocera printers How to change the language of a Kyocera printer How to set inactivity timeout on Kyocera printers How to set up scan to email on Kyocera…
Printix Go Xerox – How to
Printix Go » Printix Go Xerox – How to
How to sections for Xerox: How to use Printix Go on Xerox printers How to configure SNMPv1/v2 on Xerox printers How to install card reader on Xerox printers How to set up scan to email on Xerox printers How to set inactivity timeout on Xerox printers How to…
Printix Go Lexmark – How to
Printix Go » Printix Go Lexmark – How to
How to sections for Lexmark: How to prepare Lexmark printer for Printix Go How to use Printix Go on Lexmark printers How to set inactivity timeout on Lexmark printers How to set up scan to email on Lexmark printers How to sign in as machine administrator on…
Printix Go HP – How to
Printix Go » Printix Go HP – How to
How to sections for HP: How to use Printix Go on HP printers How to set inactivity timeout on HP printers How to set up scan settings on HP printers How to set up scan to email on HP printers How to remotely access control panel on HP printers How to reset to…
Printix Go Epson – How to
Printix Go » Printix Go Epson – How to
How to sections for Epson: How to prepare Epson printer for Printix Go How to install card reader on Epson printers How to use Printix Go on Epson printers How to set up scan to email on Epson printers See also: Printix Go troubleshooting
Printix Go Ricoh – How to
Printix Go » Printix Go Ricoh – How to
How to sections for Ricoh: How to use Printix Go on Ricoh printers How to set up scan settings on Ricoh printers How to set up scan to email on Ricoh printers How to install card reader on Ricoh printers How to set up SSL/TLS communication on Ricoh printers How…
Printix Go supported printers and MFPs
Printix Go » Printix Go supported printers and MFPs
Printix Go is available for these vendors: Epson Fujifilm (Coming) HP HP Workpath Konica Minolta Kyocera Lexmark Ricoh Xerox Features Present card to Sign in at the printer to release documents. Printix functions: Print (release documents). Capture…
Printix Go Konica Minolta – How to
Printix Go » Printix Go Konica Minolta – How to
How to sections for Konica Minolta: How to prepare Konica Minolta printer for Printix Go How to install card reader on Konica Minolta printers How to use Printix Go on Konica Minolta printers How to set up scan settings on Konica Minolta printers How to set up…
Printix Go HP supported printers and MFPs
Printix Go » Printix Go supported printers and MFPs » Printix Go HP supported printers and MFPs
Last modified 2023/10/02. What is the difference between Printix Go HP Workpath and Printix Go HP? Printix Go HP Workpath launched in 2022 needs to be installed on the printer from HP Command Center, followed by a subsequent configuration to make it work with your…
Printix Go Xerox supported printers and MFPs
Printix Go » Printix Go supported printers and MFPs » Printix Go Xerox supported printers and MFPs
Last modified 2023/12/07. Requirements As a general rule, Printix Go supports Xerox printers and MFPs that support Xerox EIP (Extensible Interface Platform) version 3.7 or later. It is highly recommended to use the latest firmware version. Printer’s…
Printix Go Lexmark supported printers and MFPs
Printix Go » Printix Go supported printers and MFPs » Printix Go Lexmark supported printers and MFPs
Last modified 2024/01/19. Requirements As a general rule, Printix Go supports Lexmark printers and MFPs that are compatible with Lexmark Embedded Solutions Framework (eSF) version 6.x. Latest Lexmark printer firmware version. See also: Lexmark documentation…
Printix Go Ricoh supported printers and MFPs
Printix Go » Printix Go supported printers and MFPs » Printix Go Ricoh supported printers and MFPs
Last modified 2024/02/15. Installation on one printer at a time from the Printer properties page is supported. Installation on multiple printers from the Printix Go tab on the Settings page is not supported. If you intend to install on a Gestetner, Infotec,…
Printix Go Fujifilm supported printers and MFPs
Printix Go » Printix Go supported printers and MFPs » Printix Go Fujifilm supported printers and MFPs
*This is coming functionality and subject to change. Contact us if you have questions. Last modified 2024/03/15. Last modified 2024/03/15. Requirements As a general rule, Printix Go supports Fujifilm printers and MFPs that support the AIP 7 framework and…
How to install Printix Go on multiple printers
Printix Go » How to install Printix Go on multiple printers
How to install Printix Go on multiple printers from the Printers page How to assign a Go configuration to multiple printers How to assign a sign in profile to multiple printers How to install Printix Go on multiple printers from the Printers page Select…
How to uninstall Printix Go from multiple printers
Printix Go » How to uninstall Printix Go from multiple printers
Select Printers . Select the eye icon in the table header and set the view mode to Printix Go. Select the check box next to the printers you wish to uninstall. Select Actions above the table, then select Uninstall. On Ricoh, a computer with Printix Client for…
How to use Printix Go on Xerox printers
Printix Go » Printix Go Xerox – How to » How to use Printix Go on Xerox printers
How to sign in with ID code at a Xerox printer How to sign in with card at a Xerox printer How to release documents at a Xerox printer How to sign out at a Xerox printer How to register card at a Xerox printer How to manage cards How to reset ID code or PIN…
How to investigate Printix Go screen layout issues
Troubleshooting » Printix Go issues » How to investigate Printix Go screen layout issues
Open the Sign in with ID code dialog. Select the C (clear) key 4 times consequtively. This will present information about the screen resolution and web browser. Take a photo of the screen and attach it to your support request. Select the presented information to…
How to use Printix Go on Epson printers
Printix Go » Printix Go Epson – How to » How to use Printix Go on Epson printers
How to sign in with ID code at an Epson printer How to sign in with card at an Epson printer How to release documents at an Epson printer How to sign out at an Epson printer How to register card at an Epson printer How to manage cards How to reset ID code or…
How to use Printix Go on Lexmark printers
Printix Go » Printix Go Lexmark – How to » How to use Printix Go on Lexmark printers
How to sign in with ID code at a Lexmark printer How to sign in with card at a Lexmark printer How to release documents at a Lexmark printer How to sign out at a Lexmark printer How to register card at a Lexmark printer How to manage cards How to reset ID…
Printix Go Konica Minolta supported printers and MFPs
Printix Go » Printix Go supported printers and MFPs » Printix Go Konica Minolta supported printers and MFPs
Last modified 2023/05/03. Requirements As a general rule, Printix Go supports Konica Minolta printers and MFPs that support Konica Minolta OpenAPI 5.1 or later and are either generation 5 or generation 6 models. Konica Minolta printers and MFPs are also…
How to prepare Xerox printer for Printix Go
Printix Go » Printix Go Xerox – How to » How to prepare Xerox printer for Printix Go
*These preparations are only necessary for the following printers and MFPs: AltaLink models and EC8036/EC8056 models. Open the printer’s web page and log in as admin. Select the Properties tab. On the menu, select Login/ Permissions/ Accounting, then select…
How to prepare Epson printer for Printix Go
Printix Go » Printix Go Epson – How to » How to prepare Epson printer for Printix Go
Before installing Printix Go the printer needs to be setup correctly. Activate Epson Open Platform !Printix Go installation (including update and uninstall) will cause the Epson printer’s network interface to restart leaving it disconnected from the network…
How to prepare Lexmark printer for Printix Go
Printix Go » Printix Go Lexmark – How to » How to prepare Lexmark printer for Printix Go
Create a local admin account on the printer Open the printer’s web page and Sign in as Administrator. On the menu select Settings. Select Security. Select Login Methods. In the Local Accounts section select Add User. Select User Name/Password. In the…
Printix Go HP Workpath supported printers and MFPs
Printix Go » Printix Go supported printers and MFPs » Printix Go HP Workpath supported printers and MFPs
Last modified 2024/01/03. What is the difference between Printix Go HP Workpath and Printix Go HP? Printix Go HP Workpath launched in 2022 needs to be installed on the printer from HP Command Center, followed by a subsequent configuration to make it work with your…
How to use Printix Go on Fujifilm printers
Printix Go » Printix Go Fujifilm – How to » How to use Printix Go on Fujifilm printers
*This is coming functionality and subject to change. Contact us if you have questions. Last modified 2024/02/07. How to sign in with ID code at a Fujifilm printer How to sign in with card at a Fujifilm printer How to release documents at a Fujifilm printer How to…
How to prepare Fujifilm printer for Printix Go
Printix Go » Printix Go Fujifilm – How to » How to prepare Fujifilm printer for Printix Go
*This is coming functionality and subject to change. Contact us if you have questions. Last modified 2024/02/21. Make sure no other application is installed on the printer that changes how users sign in to the printer. Printix does not support having more than one…
How to use Printix Go on HP printers
Printix Go » Printix Go HP – How to » How to use Printix Go on HP printers
How to sign in with ID code at an HP printer How to sign in with card at an HP printer How to release documents at an HP printer How to capture at an HP printer How to sign out at an HP printer How to register card at an HP printer How to manage cards How…
How to use Printix Go on Ricoh printers
Printix Go » Printix Go Ricoh – How to » How to use Printix Go on Ricoh printers
How to sign in with ID code at a Ricoh printer How to sign in with card at a Ricoh printer How to release documents at a Ricoh printer How to capture at a Ricoh printer How to sign out at a Ricoh printer How to register card at a Ricoh printer How to sign in as…
How to use Printix Go on Kyocera printers
Printix Go » Printix Go Kyocera – How to » How to use Printix Go on Kyocera printers
How to sign in with ID code at a Kyocera printer How to sign in with card at a Kyocera printer How to release documents at a Kyocera printer How to capture at a Kyocera printer How to log out from a Kyocera printer How to register card at a Kyocera printer How…
How to prepare Kyocera printer for Printix Go
Printix Go » Printix Go Kyocera – How to » How to prepare Kyocera printer for Printix Go
Download the Kyocera ZIP file Open the Software page. Scroll to the Printix Go section and select Kyocera (ZIP) to download it. Install Printix Go Kyocera via KYOCERA Net Viewer Printix Go Kyocera is installed via the Kyocera application KYOCERA Net Viewer…
How to prepare Konica Minolta printer for Printix Go
Printix Go » Printix Go Konica Minolta – How to » How to prepare Konica Minolta printer for Printix Go
Before installing Printix Go, the printer needs to be set up correctly. The printer needs to be powered on and off during this process: SSL setting Enable web browser OpenAPI setting TCP socket setting Verify access to printer Additional steps to use card…
How to use Printix Go on Konica Minolta printers
Printix Go » Printix Go Konica Minolta – How to » How to use Printix Go on Konica Minolta printers
How to sign in with ID code at a Konica Minolta printer How to sign in with card at a Konica Minolta printer How to release documents at a Konica Minolta printer How to capture at a Konica Minolta printer How to sign out at a Konica Minolta printer How to…
How to install Printix Go on a Ricoh printer without using the Printix Client
Printix Go » Printix Go Ricoh – How to » How to install Printix Go on a Ricoh printer without using the Printix Client
*This is coming functionality. Last modified 2024/03/02. Printix Go Ricoh can now be used to release documents from the cloud without the required presence of a computer running Printix Client. Ricoh printers in clientless mode must be added using manual registration…
I can not sign in to Printix Administrator
Troubleshooting » Sign in issues » I can not sign in to Printix Administrator
You are not able to sign in to Printix Administrator. RESOLUTION: Open your browser in Incognito or In private mode and enter the Printix Home (acme) followed by /admin Example: https://acme.printix.net/admin You will get Permission denied if you do not have the…
Error messages
Error messages
An error occurred Connecting to service Email already exists Email domain is not allowed Email invite has already been used or is expired Email is too large Fetching data Found no printers compatible with your computer ID provider not found ID…
Troubleshooting
Troubleshooting
To troubleshoot an issue, we recommend you explore the sections below. If you can not find a resolution, please submit a support request. Top issues Sign in issues Print issues Add printer issues Printix Go issues Relevant sections How to FAQ Error…
Printer registration issues
Error messages » Printer registration issues
For troubleshooting steps please refer to: Discover printers does not find printer No Printix Client acts as proxy on this network Not responding This is not a printer Missing printer information Missing print driver Fetching data Unknown model name Unknown…
Print issues
Troubleshooting » Print issues
Open Printix Troubleshooter PDF When I want to release a document, it says: Document is unavailable When I release a document, it says: Working on it The submitted document does not appear in Printix App Printix App says: Document release is not possible at…
Capture issues
Error messages » Capture issues
Email is too large Image is too large Capture failed (Scan). Reason: Transfer failed to computer
Sign in issues
Troubleshooting » Sign in issues
Open Printix Troubleshooter PDF I can not sign in to Printix Administrator Your sign-in was successful but does not meet the criteria to access this resource Sign in to Printix App does not allow username and password to be entered Not signed in after sign in…
Connecting to service
Error messages » Connecting to service
Printix Client is trying to connect to the Printix Service on the computer. The message normally appears for a few seconds and is then replaced by the message: Fetching data. However, if the message shows for several minutes, it could be because: Blocked by…
Add printer issues
Troubleshooting » Add printer issues
Open Printix Troubleshooter PDF Check that a print driver is selected for the OS Firewall blocks download of print driver Device setup in progress Computer failed to install print driver: -2,147,467,259 See also: Can I use label printers? How to remove…
Loops back to Sign in page
Troubleshooting » Sign in issues » Loops back to Sign in page
Printix Client does not know its Printix Home Is a web proxy and/or SSL inspection used? I do not recognize the used web proxy Is FIPS (Federal Information Processing Standards) enabled on the computer? Printix Client does not know its Printix Home When this is…
How to enable Microsoft Entra authentication
How to » How to enable Microsoft Entra authentication
Enable this to allow users to sign in with their Microsoft work or school account and get single sign-on (SSO) to Printix. You just need a user account in Microsoft Entra ID to configure Microsoft Entra integration. On the Authentication page, select the…
How to enable Active Directory authentication
How to » How to enable Active Directory authentication
Enable this to allow users to sign in with their network username and password. You just need a user account in Active Directory to configure this. On the Authentication page select the Active Directory tab. Check Enable Active Directory authentication. In the…
Printers
Printix Administrator » Printers
Lists the Printers Select printer’s Printer name, ID or select and Modify to open the Printer properties page. Select the printer’s number (2) of Queues or select and Queues to toggle the view of print queues. Select individual printers and…
How to open Printix Client
How to » How to open Printix Client
Windows Select the arrow next to the notification area on the task bar. Select the Printix Client icon. If it does not show, then Install Printix Client. Printix Client menu appears. If you are already signed in your name is shown next to Sign in.…
How to work with sites
How to » How to work with sites
By optionally creating Sites , you can: Delegate management tasks to the IT personnel at the local site Administrators with the role Site manager can manage printers and printing in Printix Administrator without having excess permissions to change global…
Getting started
Getting started
Visit printix.net and select Free trial. Enter Work email. Enter Full name. Optionally enter Phone number. Enter Company name. Select Country. Optionally change I am starting this trial as to Service provider if this is the case. Enter Subdomain. Because…
How to get started with capture and workflow
How to » How to get started with capture and workflow
We recommend that you, as the System manager, go through the below so you and your users can get started with capture and workflow. Check requirements. Evaluate from which sources (printer and/or mobile) your users need to capture data from. Optionally check…
Windows requirements
Introduction » Requirements » Windows requirements
Any Internet connected Windows computer capable of running: Windows 11 Windows 10 Windows 8.1 (End of support 2023-01-10) Windows 8 (End of support 2023-01-10) Windows 7 (Microsoft ended support 2020-01-14) Windows Server 2022 (End of support…
How to install card reader on Konica Minolta printers
Printix Go » Printix Go Konica Minolta – How to » How to install card reader on Konica Minolta printers
A Konica Minolta field service engineer needs to be involved to enable the use of a card reader. Connect the card reader directly to the external USB port located at the rear next to the network port. It may be necessary to remove the right-rear cover to access the USB…
Network ports
Introduction » Network ports
Secure communication All Printix communication inside and outside the network is secured with encryption and the use of HTTPS (SSL/TLS). Documents are stored encrypted until they expire and get deleted. Documents do not need to leave your network. HTTPS on TCP…
How to enable use of HTTPS between Print Spooler and Printix Client
Printix Client » How to enable use of HTTPS between Print Spooler and Printix Client
All Printix communication inside and outside the network is secured with encryption and the use of HTTPS. Follow these steps to allow the PrintixService.exe to listen for print data from the Windows Print Spooler (spoolsv.exe) via HTTPS (TCP port 21343). Requires…
Active Directory
Printix Administrator » Authentication » Active Directory
On the Active Directory tab you can configure Active Directory authentication. You just need a user account in Active Directory to configure this. See also: How to enable Active Directory authentication How to deploy Printix Client Settings Default…
The submitted document does not get printed
Troubleshooting » Print issues » The submitted document does not get printed
This can happen if there is a policy on the computer that: Prevents the Windows feature Internet Printing Client from being turned on. Prevents direct printing. Look in the Windows PrintService logs to see if there is a policy (GPO) / Windows Registry setting that…
How to automatically add and remove print queues
How to » How to automatically add and remove print queues
On the Print queues page select individual print queues and select Modify. Check Add print queue automatically to add the selected print queues automatically on users’ computers running Printix Client. Only available if the print queue is Active. Print…
Introduction
Introduction
We take management out of print management. This manual is intended for administrators. Popular topics How it works Getting started Next steps Understanding networks How to How to deploy Printix Client with Microsoft Endpoint Manager How to print from…
Start a trial on a computer
Getting started » Next steps » Start a trial on a computer
Step 1: Install Step 2: Start printing Requirements: You should be connected to the network you want to use Printix on, for example the network at the office. Your computer must have access to at least one printer on the network and with at least one print…
Unregistered printers
Printix Administrator » Printers » Unregistered printers
Printers that fail to register will appear on this page. Open Printers page. Select Unregistered printers. Select a printer and select Diagnose at the bottom of the screen. Or select and Diagnose. If asked, then in Network select the Modify icon to select…
How to install Printix Capture
Printix Go » How to install Printix Capture
Check Capture in the Go functions settings in the Go configuration. Select Save. Proceed to Install Printix Go. If Printix Go it is already installed, then do an Update on the printer as this is required to make Printix Go on the printer reference the…
How to sign in as machine administrator on Xerox printers
Printix Go » Printix Go Xerox – How to » How to sign in as machine administrator on Xerox printers
Follow these steps to sign in as machine administrator on Xerox printers when Printix Go is installed. You will be asked to enter the same Username and Password that you used in the Printix Go sign in profile. Select the Keyboard icon in the top right…
How to grant access to Microsoft OneDrive
How to » How to grant access to Microsoft OneDrive
You must have the role as global admin in Microsoft Entra ID to grant access to Microsoft OneDrive. On the Authentication page, select the Microsoft Entra ID tab. For Grant access to OneDrive, select Accept. On the Microsoft Sign in page: Enter your…
How to grant access to Microsoft SharePoint Online
How to » How to grant access to Microsoft SharePoint Online
You must have the role as global admin in Microsoft Entra ID to grant access to Microsoft SharePoint Online. On the Authentication page, select the Microsoft Entra ID tab. For Grant access to SharePoint, select Accept. On the Microsoft Sign in page: Enter…
Migrate print server to Printix Cloud
Getting started » Next steps » Migrate print server to Printix Cloud
Step 1: Install Printix Client on the print server Step 2: Deploy Printix Client to computers Step 3: Remove print server Requirements: You have access to an administrative account and can sign in to the print servers. Make the recommended: Implementation…
How to release documents at the printer
Printix Go » How to release documents at the printer
These are generic instructions. Printer vendor specific instructions: Epson, HP, Konica Minolta, Kyocera, Lexmark, Ricoh, Xerox. Sign in to the printer. Select the Printix Print icon. Select the documents you wish to release, or select Select all…
How to sign out
Printix Go » How to sign out
These are generic instructions. Printer vendor specific instructions: Epson, HP, Konica Minolta, Kyocera, Lexmark, Ricoh, Xerox. You can sign out from the printer using these methods: Automatic sign out if no activity. If the printer does not register key…
How to sign in with card at the printer
Printix Go » How to sign in with card at the printer
These are generic instructions. Printer vendor specific instructions: Epson, HP, Konica Minolta, Kyocera, Lexmark, Ricoh, Xerox. Present card to the printer’s card reader. Before 60 seconds have elapsed, select the Printix Print icon. A computer…
How to use view mode on the Printers page
How to » How to use view mode on the Printers page
Select View mode to control what printer information should be shown. The ID and Printer name columns are always shown. Default – An overview of printers, their status and location. Columns: Queues, Status, Network, Address, Created, and…
Universal Print by Microsoft
Getting started » Universal Print by Microsoft
Printix integrates with Universal Print by Microsoft and runs on Microsoft Azure. Requirements Features How to assign the Universal Print license to a user How to integrate with Universal Print How to revoke the integration with Universal Print …
How to sign in with ID code at the printer
Printix Go » How to sign in with ID code at the printer
These are generic instructions. Printer vendor specific instructions: Epson, HP, Konica Minolta, Kyocera, Lexmark, Ricoh, Xerox. Enter ID code (6-digit) on the touchscreen. Select to see the digits entered. If you do not know your ID code: Select…
How to install HP Workpath on printers through HP Command Center
Printix Go » Printix Go HP – How to » How to install HP Workpath on printers through HP Command Center
Before working with HP Command Center, it is necessary to create an HP account by registering on the HP Command Center (hpcommandcenter.com). Enable the HP Workpath platform on the printer. Go to the printer and select the HP Command Center application. …
How to enable the HP Workpath platform
Printix Go » Printix Go HP – How to » How to enable the HP Workpath platform
Open the printer’s web page and Sign in as Administrator. On the Security tab, select General Security in the menu if it is not already selected. In HP Workpath platform, select Enable. Select Restart. If you install HP Workpath on an HP OXPd printer, you…
How to sign in as guest on Ricoh printers
Printix Go » Printix Go Ricoh – How to » How to sign in as guest on Ricoh printers
Follow these steps to sign in as guest on Ricoh printers when Printix Go is installed. This requires Printix Go Ricoh version 2.0.0.27 or later. *The Access control settings in the Go configuration MUST have at least one function unlocked for Sign in as guest to be…
How to capture at the printer
Printix Go » How to capture at the printer
These are generic instructions. Sign in to the printer. Select the Printix Capture icon. A list of capture workflows appears. Select the appropriate capture workflow. Only if you are signed in with the role System manager is the Active…
How to register card
Printix Go » How to register card
You can register multiple cards. When your card is registered, the date and time of the registration is recorded together with the card number. If different card readers are used, the same card may be registered with different formats (card numbers). To overcome this,…
How to test communication to Printix Cloud from the printer
Troubleshooting » Printix Go issues » How to test communication to Printix Cloud from the printer
Printix Go on the printer needs to be able to communicate to the Printix Cloud internet endpoints: https://device-api.printix.net https://api.printix.net https://on-device-printer-sign-in.printix.net https://on-device-printer-release-documents.printix.net You…
How to install card reader on Ricoh printers
Printix Go » Printix Go Ricoh – How to » How to install card reader on Ricoh printers
Connect the card reader Remove the bracket on the right side of the printer’s touchscreen control panel. Locate the USB mini-B port. Connect the card reader to the USB mini-B port. Mount the bracket again. If Printix Go is already installed, select Update…
Wrong ID code
Error messages » Wrong ID code
You attempted to sign in at the printer (Printix Go), but you have entered a wrong ID code. RESOLUTION: Try again, but this time select to see the digits entered and verify that they are the right six digits. See also: How to sign in with ID code at the…
How to sign in as machine administrator on Lexmark printers
Printix Go » Printix Go Lexmark – How to » How to sign in as machine administrator on Lexmark printers
*This functionality in response to out of scope request (OOS 18787). It requires Printix Go Lexmark version 2.0.0.5. Follow these steps to sign in as an administrator on Lexmark printers when Printix Go is installed. On the Sign in page, touch the Printix top bar…
Sign in profile
Printix Administrator » Settings » Printix Go » Sign in profile
You can see the Printers that use the sign in profile. Select Sign in profile setup to open Sign in profile menu: Select Assign to printers to assign the sign in profile to multiple printers. Select Delete sign in profile to delete the sign in profile.…
How to install card reader on HP printers
Printix Go » Printix Go HP – How to » How to install card reader on HP printers
Locate an available USB Type-A port on the back of the printer or on the side of the printer’s touchscreen control panel. Connect the card reader to the USB Type-A port. On the Printer properties page Card reader should show Vendor and Created for the…
How to use Single Sign-On with Kofax AutoStore
How to » How to use Single Sign-On with Kofax AutoStore
While you are logged in to Printix Go on a printer, AutoStore uses your login details to automatically log you in to AutoStore. If your user data exists in AutoStore, Single Sign-On (SSO) will be successful. When you log out of Printix Go, you are also logged out of…
Microsoft integration
Introduction » Features » Microsoft integration
Sign in with Microsoft Automatic registration of the user happens the first time the user Sign in with Microsoft to Printix. Single sign-on (SSO) to Printix with users’ Microsoft account. Supports multiple Microsoft Entra directories per Printix…
How to get Mac logs
How to » How to get Mac logs
In connection with advanced troubleshooting you may be advised to access and supply logs from Mac. How to get logs from the macOS printing system CUPS How to enable and disable debug of the macOS printing system CUPS How to get logs from the macOS printing system…
Requirements
Introduction » Requirements
The requirements are grouped as follows: Web browser requirements Printer requirements Printix Go supported printers and MFPs Windows requirements Mac requirements Chrome requirements Android requirements iOS/iPadOS requirements
Software
Printix Administrator » Software
To get here: Select Menu , Software . Windows Printix Client Automates the creation of print queues and installation of print drivers. The MSI arguments are relevant if you want to deploy Printix Client with Microsoft Endpoint Manager. Printix…
How to set up scan to email on Konica Minolta printers
Printix Go » Printix Go Konica Minolta – How to » How to set up scan to email on Konica Minolta printers
Once configured, you can Sign in to the printer, select Scan or Scan/Fax function. Use the below steps to setup scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as…