Printix Administrator Manual
Table of Contents
Printix Administrator Manual
1.
Introduction
1.1.
Welcome
1.2.
About Printix
1.3.
Features
1.3.1.
Microsoft integration
1.3.2.
Google integration
1.4.
How it works
1.5.
Security and data protection
1.6.
Network ports
1.7.
Components
1.8.
Supported languages
1.9.
Requirements
1.9.1.
Web browser requirements
1.9.2.
Printer requirements
1.9.3.
Windows requirements
1.9.4.
Mac requirements
1.9.5.
Chrome requirements
1.9.6.
Android requirements
1.9.7.
iOS/iPadOS requirements
2.
Getting started
2.1.
Next steps
2.1.1.
Start a trial on a computer
2.1.2.
Migrate multiple sites to Printix Cloud
2.1.3.
Build a new site with Printix Cloud
2.1.4.
Migrate print server to Printix Cloud
2.2.
Understanding networks
2.2.1.
What is a network?
2.2.2.
Teach Printix about networks
2.3.
Enable BYOD
2.4.
Implementation guide
2.4.1.
Organization with multiple sites want to eliminate print servers
2.5.
Citrix and RDS
2.6.
Azure Virtual Desktop
2.7.
Universal Print by Microsoft
2.8.
Zero trust networks
2.9.
Printing with Printix
3.
Printix Administrator
3.1.
Dashboard
3.2.
Implementation assistant
3.3.
Sites
3.4.
Networks
3.4.1.
Unknown networks
3.4.2.
Network properties
3.4.2.1.
Computers
3.4.2.2.
Printers
3.4.3.
Gateway properties
3.4.3.1.
Computers
3.5.
Printers
3.5.1.
Unregistered printers
3.5.2.
Printer properties
3.5.2.1.
Print queues
3.5.2.2.
Printix Go
3.5.2.3.
Diagnostics
3.5.2.4.
History
3.6.
Print queues
3.6.1.
Print queue properties
3.6.1.1.
Groups
3.6.1.2.
Drivers
3.6.1.3.
Computers
3.7.
Users
3.7.1.
User properties
3.7.1.1.
Groups
3.7.1.2.
History
3.8.
Computers
3.8.1.
Computer properties
3.8.1.1.
Groups
3.8.1.2.
Print queues
3.8.1.3.
Tasks
3.8.1.4.
Diagnostics
3.8.1.5.
History
3.9.
Groups
3.9.1.
Group properties
3.9.1.1.
Print queues
3.9.1.2.
Users
3.9.1.3.
Computers
3.10.
History
3.11.
Authentication
3.11.1.
Azure AD
3.11.2.
Google
3.11.3.
Okta
3.11.4.
OneLogin
3.11.5.
Active Directory
3.11.6.
Self-registration
3.12.
Subscription
3.12.1.
Transactions
3.12.2.
History
3.12.3.
Legal documents
3.13.
Settings
3.13.1.
Secure print
3.13.2.
Printix Go
3.13.2.1.
Go configuration
3.13.2.2.
Sign in profile
3.13.3.
Capture workflows
3.13.4.
Cloud storage
3.13.5.
Analytics
3.13.6.
Mobile print
3.13.7.
Home office
3.13.8.
SNMP
3.13.8.1.
SNMP configuration
3.14.
Software
3.15.
Support
4.
Roles
4.1.
System manager
4.2.
Site manager
4.3.
User
5.
Print drivers
5.1.
Universal print drivers
5.1.1.
Canon generic print driver
5.1.2.
HP universal print driver
5.1.3.
HP DesignJet universal print driver
5.1.4.
Konica Minolta universal print driver
5.1.5.
Kyocera classic universal print driver
5.1.6.
Lexmark universal print driver
5.1.7.
Ricoh universal print driver
5.1.8.
Toshiba universal print driver
5.1.9.
Xerox global print driver
6.
Printix Client
6.1.
Client menu
6.2.
See what’s printing
6.3.
Managed print queues
6.4.
Printix Client as kiosk
6.5.
Install Printix Client
6.5.1.
Install Printix Client for Windows
6.5.2.
Install Printix Client for Mac
7.
Printix Chromebook
7.1.
Install Printix Chromebook
7.2.
How to deploy Printix Chromebook
7.3.
How to print from Chrome
7.4.
How to get Printix Chromebook logs
8.
Printix App
8.1.
Azure AD conditional access
8.2.
App protection policy
9.
Printix Go
9.1.
Printix Go supported printers and MFPs
9.1.1.
Printix Go Epson supported MFPs
9.1.2.
Printix Go HP supported printers and MFPs
9.1.3.
Printix Go HP Workpath supported printers and MFPs
9.1.4.
Printix Go Konica Minolta supported printers and MFPs
9.1.5.
Printix Go Kyocera supported MFPs
9.1.6.
Printix Go Lexmark supported printers and MFPs
9.1.7.
Printix Go Ricoh supported printers and MFPs
9.1.8.
Printix Go Xerox supported printers and MFPs
9.2.
Card readers and cards
9.2.1.
Why card numbers are not imported
9.3.
Install Printix Go
9.4.
How to install Printix Go on multiple printers
9.5.
How to update Printix Go
9.6.
How to install Printix Capture
9.7.
How to sign in with ID code at printer
9.8.
How to sign in with card at printer
9.9.
How to release documents at printer
9.10.
How to capture at the printer
9.11.
How to sign out
9.12.
How to register card
9.12.1.
How to register card without a phone
9.13.
How to manage cards
9.14.
How to reset ID code or PIN code
9.15.
How to see and reset ID code
9.16.
How to create and reset PIN code
9.17.
How to uninstall Printix Go
9.18.
Printix Go Epson – How to
9.18.1.
How to prepare Epson printer for Printix Go
9.18.2.
How to install card reader on Epson printers
9.18.3.
How to setup scan to email on Epson printers
9.19.
Printix Go HP – How to
9.19.1.
How to set inactivity timeout on HP printers
9.19.2.
How to set up scan to email on HP printers
9.19.3.
How to remotely access control panel on HP printers
9.19.4.
How to reset to factory settings on HP printers
9.19.5.
How to install card reader on HP printers
9.19.6.
How to setup SSL/TLS communication on HP printers
9.19.7.
How to enable the HP Workpath platform
9.19.8.
How to install HP Workpath printers in HP Command Center
9.19.9.
How to sign in as an administrator on HP Workpath printers
9.20.
Printix Go Konica Minolta – How to
9.20.1.
How to use Printix Go on Konica Minolta printers
9.20.2.
How to prepare Konica Minolta printer for Printix Go
9.20.3.
How to install card reader on Konica Minolta printers
9.20.4.
How to set up scan to email on Konica Minolta printers
9.20.5.
How to sign in as guest on Konica Minolta printers
9.20.6.
How to remotely access control panel on Konica Minolta printers
9.21.
Printix Go Kyocera – How to
9.21.1.
How to prepare Kyocera printer for Printix Go
9.21.2.
How to use Printix Go on Kyocera printers
9.21.3.
How to set inactivity timeout on Kyocera printers
9.21.4.
How to setup scan to email on Kyocera printers
9.21.5.
How to remotely access control panel on Kyocera printers
9.21.6.
How to setup SSL/TLS communication on Kyocera printers
9.22.
Printix Go Lexmark – How to
9.22.1.
How to prepare Lexmark printer for Printix Go
9.22.2.
How to set inactivity timeout on Lexmark printers
9.22.3.
How to setup scan to email on Lexmark printers
9.22.4.
How to remotely access control panel on Lexmark printers
9.22.5.
How to reset to factory settings on Lexmark printers
9.22.6.
How to find the card reader IDs on Lexmark printers
9.22.7.
How to get Lexmark logs
9.23.
Printix Go Ricoh – How to
9.23.1.
How to setup scan to email on Ricoh printers
9.23.2.
How to install card reader on Ricoh printers
9.23.3.
How to setup SSL/TLS communication on Ricoh printers
9.23.4.
How to set the web server password on Ricoh printers
9.23.5.
How to disable central management on Ricoh printers
9.23.6.
How to sign in as machine administrator on Ricoh printers
9.23.7.
How to sign in as guest on Ricoh printers
9.23.8.
How to remotely access control panel on Ricoh printers
9.23.9.
How to get logs from Ricoh printers
9.24.
Printix Go Xerox – How to
9.24.1.
How to use Printix Go on Xerox printers
9.24.2.
How to configure SNMPv1/v2 on Xerox printers
9.24.3.
How to install card reader on Xerox printers
9.24.4.
How to setup scan to email on Xerox printers
9.24.5.
How to set inactivity timeout on Xerox printers
9.24.6.
How to sign in as machine administrator on Xerox printers
9.24.7.
How to remotely access control panel on Xerox printers
10.
Printix Redirector
10.1.
Enable third-party Pull printing
10.2.
Enable USB printing
11.
Printix Configurator
11.1.
How to add a gateway to an existing network
11.2.
How to add a printer
12.
Product Support
12.1.
How to sign in and check status of your requests
12.2.
How to subscribe to announcements
12.3.
How to subscribe to changelogs
13.
How to
13.1.
How to sign in
13.2.
How to reset password
13.3.
How to add or change credit card
13.4.
How to change who receives subscription emails
13.5.
How to cancel subscription
13.6.
How to move your subscription to a Printix partner
13.7.
How to change language
13.8.
How to have your web browser translate Printix manuals
13.9.
How to open Printix Administrator
13.10.
How to open Printix Client
13.11.
How to open the printer’s web page
13.12.
How to add printers
13.13.
How to test if a printer can be reached
13.14.
How to give a printer a static IP address
13.15.
How to discover printers
13.16.
How to add a SNMPv1 configuration
13.17.
How to add a SNMPv3 configuration
13.18.
How to add an EFI Fiery printer
13.19.
How to create print queues
13.20.
How to activate a printer queue
13.21.
How to automatically add and remove print queues
13.22.
How to add print queues to computer
13.23.
How to add print queue to computers
13.24.
How to test conversion of print queues on a single computer
13.25.
How to change print driver
13.26.
How to add a print driver
13.27.
How to see uploaded print drivers
13.28.
How to work with print driver configurations
13.29.
How to add a new print driver configuration on Mac
13.30.
How to distribute print queue configuration
13.31.
How to update print queues on computers
13.32.
How to create anywhere print queue
13.33.
How to configure anywhere print queue to use universal print driver
13.34.
How to search for printers
13.35.
How to use view mode on the Printers page
13.36.
How to print printer ID sign
13.37.
How to scan QR codes
13.38.
How to scan NFC tag
13.39.
How to register printer with NFC tag
13.40.
How to set default printer
13.41.
How to print from home office
13.42.
How to print 2-sided by default
13.43.
How to print in black by default
13.44.
How to control if anywhere documents should come out in color or black
13.45.
How to increase secure printing
13.46.
How to enable secure print
13.47.
How to enable print later
13.48.
How to enable print anywhere
13.49.
How to enable processing of PDF documents
13.50.
How to enable mobile print
13.51.
How to add secure print to Universal Print
13.52.
How to print from Kofax Output Manager
13.53.
How to use Single Sign-On with Kofax TotalAgility
13.54.
How to use Single Sign-On with Kofax AutoStore
13.55.
How to replace a printer
13.56.
How to remove printers
13.57.
How to remove print drivers
13.58.
How to install print drivers that are not signed by Microsoft
13.59.
How to add users
13.60.
How to enable Azure authentication
13.61.
How to enable Google authentication
13.62.
How to enable Okta authentication
13.63.
How to enable OneLogin authentication
13.64.
How to enable Active Directory authentication
13.65.
How to enable self-registration
13.66.
How to remove sign in with email
13.67.
How to add guest users to Azure AD
13.68.
How to add multiple Azure AD directories
13.69.
How to switch Azure AD directory
13.70.
How to change the role of a user
13.71.
How to search for users
13.72.
How to deploy Printix Client
13.73.
How to deploy Printix Client with Microsoft Endpoint Manager
13.74.
How to deploy Printix Client for Mac with Microsoft Endpoint Manager
13.75.
How to deploy Printix Client for Mac with Jamf Pro
13.76.
How to deploy Printix Client for Mac with Addigy
13.77.
How to include Printix Client in a managed image
13.78.
How to deploy Printix App for Android with Microsoft Endpoint Manager
13.79.
How to deploy Printix App for iOS/iPadOS with Microsoft Endpoint Manager
13.80.
How to search for computers
13.81.
How to work with sites
13.82.
How to add a site manager group to a site
13.83.
How to remove a site manager group from a site
13.84.
How to add a network
13.85.
How to modify network name
13.86.
How to add an unknown network to a network
13.87.
How to add a gateway to a network
13.88.
How to delete a gateway from a network
13.89.
How to merge networks
13.90.
How to enable printing via the cloud
13.91.
How to work with groups
13.92.
How to enable Azure AD groups
13.93.
How to enable Google groups
13.94.
How to add groups to a print queue
13.95.
How to add print queues to a group
13.96.
How to add Azure Blob Storage
13.97.
How to add Google Cloud Storage
13.98.
How to set up analytics
13.99.
How to set up Power BI
13.100.
How to publish to Power BI on the web
13.101.
How to interact with the Printix Power BI report
13.102.
How to see what happened
13.103.
How to stop and start Printix Service
13.104.
How to see the version of Printix Client
13.105.
How to start the Print Spooler
13.106.
How to uninstall Printix Client
13.107.
How to submit a support request
13.108.
How to do a network trace
13.109.
How to get Printix App logs
13.110.
How to get Windows logs
13.111.
How to get Mac logs
13.112.
How to get Printix Client logs
14.
FAQ
14.1.
Why subscribe to Printix?
14.2.
What is the Printix Anywhere printer?
14.3.
How secure is Printix printing?
14.4.
What if the Internet connection is lost?
14.5.
Why are printers named ASD, BNM, … ?
14.6.
Why are there additional print queues?
14.7.
I started a trial at home, but why does it not work at my company?
14.8.
Are documents printed in the order they were submitted?
14.9.
What happens when I install Printix Client?
14.10.
What happens if users uninstall Printix Client?
14.11.
Why does a group have no or missing users?
14.12.
Can I use label printers?
15.
Troubleshooting
15.1.
Sign in issues
15.1.1.
I can not sign in to Printix Administrator
15.1.2.
Your sign-in was successful but does not meet the criteria to access this resource
15.1.3.
Sign in to Printix App does not allow username and password to be entered
15.1.4.
Sign in page is missing Sign in buttons and menu icon is represented by the letter ‘m’
15.1.5.
Not signed in after sign in to Printix Client
15.1.6.
Loops back to Sign in page
15.1.7.
Sign in is not automatic first time on Azure AD joined computer
15.1.8.
Sign in page is blank or says: JavaScript support is required by this page
15.1.9.
Sign in page shows: Website not found
15.1.10.
Printix Client icon does not appear
15.2.
Print issues
15.2.1.
When I want to release a document, it says: Document is unavailable
15.2.2.
When I release a document, it says: Working on it
15.2.3.
The submitted document does not appear in Printix App
15.2.4.
Printix App says: Document release is not possible at the moment due to system error
15.2.5.
Printix App says: Internal error
15.2.6.
The submitted document does not get printed
15.2.7.
Data light on the printer flashes, but nothing is printed
15.2.8.
Document is empty
15.3.
Add printer issues
15.3.1.
Firewall blocks download of print driver
15.3.2.
Device setup in progress
15.3.3.
Computer failed to install print driver: -2,147,467,259
15.4.
Printix Go issues
15.4.1.
Printix Go troubleshooting
15.4.2.
How to test communication to Printix Cloud from the printer
15.4.3.
How to troubleshoot scan to email
15.4.4.
How to investigate Printix Go screen layout issues
16.
Error messages
16.1.
No Printix Client acts as proxy on this network
16.2.
Unable to perform action while Printix Client is on an unknown network
16.3.
Connecting to service
16.4.
No printer port selected on Windows
16.5.
An error occurred
16.6.
Item does not exist
16.7.
User already exists
16.8.
User does not exist
16.9.
Username or password is wrong
16.10.
Email already exists
16.11.
Email domain is not allowed
16.12.
Email invite has already been used or is expired
16.13.
No connection to Active Directory server
16.14.
No connection to Azure AD
16.15.
ID provider not found
16.16.
ID provider does not match
16.17.
Permission denied
16.18.
Wrong ID code
16.19.
Wrong PIN code
16.20.
No printers to add
16.21.
Found no printers compatible with your computer
16.22.
Printer already exists
16.23.
Printer registration issues
16.23.1.
Discover printers does not find printer
16.23.2.
Not responding
16.23.3.
This is not a printer
16.23.4.
Missing printer information
16.23.5.
Missing print driver
16.23.6.
Fetching data
16.23.7.
Unknown model name
16.23.8.
Unknown reason
16.23.9.
Timeout
16.24.
Restriction for modifying multiple items exceeded
16.25.
Tenant already exists
16.26.
Tenant does not exist
Download as PDF
16.22.
Printer already exists
The printer you are trying to add is already known by Printix.
RESOLUTION
: If you tried to add the printer, but this failed, you may want to delete the printer from the
Unregistered printers
page and then add it again.
16.21.
Found no printers compatible with your computer
16.23.
Printer registration issues
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