Printix Administrator Manual
Table of Contents
Printix Administrator Manual
1.
Introduction
1.1.
Welcome
1.2.
About Printix
1.3.
Features
1.3.1.
Microsoft integration
1.3.2.
Google integration
1.4.
How it works
1.5.
Security and data protection
1.6.
Network ports
1.7.
Components
1.8.
Supported languages
1.9.
Requirements
1.9.1.
Web browser requirements
1.9.2.
Printer requirements
1.9.3.
Windows requirements
1.9.4.
Mac requirements
1.9.5.
Chrome requirements
2.
Getting started
2.1.
Next steps
2.1.1.
Start a trial on a computer
2.1.2.
Migrate multiple sites to Printix Cloud
2.1.3.
Build a new site with Printix Cloud
2.1.4.
Migrate print server to Printix Cloud
2.2.
Understanding networks
2.2.1.
Teach Printix about networks
2.2.2.
Networks and printing resilience
2.3.
Enable BYOD
2.4.
Implementation guide
2.4.1.
Organization with multiple sites want to eliminate print servers
2.5.
Citrix and RDS
2.6.
Windows Virtual Desktop
2.7.
Printing with Printix
3.
Printix Administrator
3.1.
Dashboard page
3.2.
Sites page
3.3.
Networks page
3.3.1.
Network properties
3.3.1.1.
Computers
3.3.2.
Gateway properties
3.3.2.1.
Computers
3.4.
Printers page
3.4.1.
Unregistered printers page
3.4.2.
Printer properties
3.4.2.1.
Print queues
3.4.2.2.
Printix Go
3.4.2.3.
Diagnostics
3.4.2.4.
History
3.5.
Print queues page
3.5.1.
Print queue properties
3.5.1.1.
Groups
3.5.1.2.
Drivers
3.5.1.3.
Computers
3.6.
Users page
3.6.1.
User properties
3.6.1.1.
Groups
3.6.1.2.
History
3.7.
Computers page
3.7.1.
Computer properties
3.7.1.1.
Groups
3.7.1.2.
Print queues
3.7.1.3.
Tasks
3.7.1.4.
Diagnostics
3.7.1.5.
History
3.8.
Groups page
3.8.1.
Group properties
3.8.1.1.
Print queues
3.8.1.2.
Users
3.8.1.3.
Computers
3.9.
History page
3.10.
Authentication page
3.10.1.
Azure AD
3.10.2.
Google
3.10.3.
Active Directory
3.10.4.
Self-registration
3.11.
Subscription page
3.11.1.
Transactions
3.11.2.
History
3.11.3.
Legal documents
3.12.
Settings page
3.12.1.
Secure print
3.12.2.
Printix Go
3.12.2.1.
Go configuration page
3.12.2.2.
Sign in profile page
3.12.3.
Cloud storage
3.12.4.
Analytics
3.12.5.
Mobile print
3.12.6.
Home office
3.12.7.
SNMP
3.12.7.1.
SNMP configuration page
3.13.
Software page
3.14.
Support page
4.
Groups
5.
Roles
5.1.
System manager
5.2.
Site manager
5.3.
User
6.
Print drivers
6.1.
Universal print drivers
6.1.1.
Canon generic print driver
6.1.2.
HP universal print driver
6.1.3.
HP DesignJet universal print driver
6.1.4.
Konica Minolta universal print driver
6.1.5.
Kyocera classic universal print driver
6.1.6.
Lexmark universal print driver
6.1.7.
Ricoh universal print driver
6.1.8.
Toshiba universal print driver
6.1.9.
Xerox global print driver
7.
Printix Client
7.1.
Client menu
7.2.
See what’s printing
7.3.
Managed print queues
7.4.
Printix Client as kiosk
7.5.
Install Printix Client
7.5.1.
Install Printix Client for Windows
7.5.2.
Install Printix Client for Mac
8.
Printix for Chromebook
8.1.
Install Printix for Chromebook
8.2.
How to deploy Printix for Chromebook
8.3.
How to print from Chrome
8.4.
How to get Printix for Chromebook logs
9.
Printix App
9.1.
Azure AD conditional access
10.
Printix Go
10.1.
Install Printix Go
10.2.
Card readers and cards
10.3.
Printix Go supported printers and MFPs
10.4.
How to sign in with ID code at printer
10.5.
How to sign in with card at printer
10.6.
How to release documents at printer
10.7.
How to register card
10.8.
How to manage cards
10.9.
How to sign out
10.10.
How to see and reset ID code
10.11.
How to create and reset PIN code
10.12.
How to uninstall Printix Go
10.13.
How to reset to factory settings on HP printers
10.14.
How to set inactivity timeout on HP printers
10.15.
How to set up scan to email on HP printers
11.
Printix Redirector
11.1.
Enable third-party Pull printing
11.2.
Enable USB printing
12.
Printix Configurator
12.1.
How to add a gateway to an existing network
12.2.
How to add a printer
13.
Product Support
13.1.
How to subscribe to announcements
13.2.
How to subscribe to changelogs
14.
How to
14.1.
How to sign in
14.2.
How to reset password
14.3.
How to change language
14.4.
How to add or change credit card
14.5.
How to change who receives subscription emails
14.6.
How to open Printix Administrator
14.7.
How to open Printix Client
14.8.
How to add printers
14.9.
How to give a printer a static IP address
14.10.
How to discover printers
14.11.
How to add a SNMPv1 configuration
14.12.
How to add a SNMPv3 configuration
14.13.
How to add an EFI Fiery printer
14.14.
How to create print queues
14.15.
How to activate a printer queue
14.16.
How to automatically add and remove print queues
14.17.
How to add print queues to computer
14.18.
How to add print queue to computers
14.19.
How to test conversion of print queues on a single computer
14.20.
How to change print driver
14.21.
How to add a print driver
14.22.
How to see uploaded print drivers
14.23.
How to work with print driver configurations
14.24.
How to add a new print driver configuration on Mac
14.25.
How to distribute print queue configuration
14.26.
How to update print queues on computers
14.27.
How to configure anywhere print queue to use universal print driver
14.28.
How to search for printers
14.29.
How to print printer ID sign
14.30.
How to scan QR codes
14.31.
How to scan NFC tag
14.32.
How to register printer with NFC tag
14.33.
How to set default printer
14.34.
How to print from home office
14.35.
How to print 2-sided by default
14.36.
How to print in black by default
14.37.
How to increase secure printing
14.38.
How to enable secure print
14.39.
How to enable print later
14.40.
How to enable print anywhere
14.41.
How to enable processing of PDF documents
14.42.
How to enable mobile print
14.43.
How to replace a printer
14.44.
How to remove printers
14.45.
How to remove print drivers
14.46.
How to add users
14.47.
How to enable Azure authentication
14.48.
How to enable Google authentication
14.49.
How to enable Active Directory authentication
14.50.
How to enable self-registration
14.51.
How to add guest users to Azure AD
14.52.
How to add multiple Azure AD directories
14.53.
How to change the role of a user
14.54.
How to search for users
14.55.
How to deploy Printix Client
14.56.
How to deploy Printix Client with Intune
14.57.
How to deploy Printix Client for Mac with Intune
14.58.
How to include Printix Client in a managed image
14.59.
How to search for computers
14.60.
How to work with sites
14.61.
How to add a network
14.62.
How to modify network name
14.63.
How to add an unknown network to a network
14.64.
How to merge networks
14.65.
How to delete gateways from a network
14.66.
How to enable printing via the cloud
14.67.
How to enable Azure AD groups
14.68.
How to enable Google groups
14.69.
How to add groups to a print queue
14.70.
How to add Azure Blob Storage
14.71.
How to add Google Cloud Storage
14.72.
How to set up analytics
14.73.
How to set up Power BI
14.74.
How to publish to Power BI on the web
14.75.
How to interact with the Printix Power BI report
14.76.
How to see what happened
14.77.
How to stop and start Printix Service
14.78.
How to start the Print Spooler
14.79.
How to uninstall Printix Client
14.80.
How to see the version of Printix Client
14.81.
How to submit a support request
14.82.
How to get Printix App logs
14.83.
How to get Windows logs
14.84.
How to get Printix Client logs
15.
FAQ
15.1.
Why subscribe to Printix?
15.2.
What is the Printix Anywhere printer?
15.3.
How secure is Printix printing?
15.4.
What if the Internet connection is lost?
15.5.
Why are printers named ASD, BNM, … ?
15.6.
Why are there additional print queues?
15.7.
I started a trial at home, but why does it not work at my company?
15.8.
Are documents printed in the order they were submitted?
15.9.
What happens when I install Printix Client?
15.10.
What happens if users uninstall Printix Client?
15.11.
Why does a group have no or missing users?
15.12.
Can I use label printers?
16.
Troubleshooting
16.1.
Sign in issues
16.1.1.
Your sign-in was successful but does not meet the criteria to access this resource
16.1.2.
Sign in page is missing Sign in buttons and menu icon is represented by the letter ‘m’
16.1.3.
Not signed in after sign in to Printix Client
16.1.4.
Loops back to Sign in page
16.1.5.
Sign in is not automatic first time on Azure AD joined computer
16.1.6.
Sign in page is blank or says: JavaScript support is required by this page
16.1.7.
Sign in page shows: Website not found
16.1.8.
Printix Client icon does not appear
16.2.
Print issues
16.2.1.
When I want to release a document it says: Document is unavailable
16.2.2.
When I release a document it says: Working on it
16.2.3.
The submitted document does not appear in Printix App
16.2.4.
Printix App says: Document release is not possible at the moment due to system error
16.2.5.
Printix App says: Internal error
16.2.6.
The submitted document does not get printed
16.2.7.
Data light on the printer flashes, but nothing is printed
16.3.
Add printer issues
16.3.1.
Firewall blocks download of print driver
16.3.2.
Device setup in progress
16.4.
Printix Go issues
16.4.1.
The default sign-in method (Printix) is currently unavailable
16.4.2.
Permission denied
17.
Error messages
17.1.
No Printix Client acts as proxy on this network
17.2.
Unable to perform action while Printix Client is on an unknown network
17.3.
Connecting to service
17.4.
No printer port selected on Windows
17.5.
An error occurred
17.6.
Item does not exist
17.7.
User already exists
17.8.
User does not exist
17.9.
Username or password is wrong
17.10.
Email already exists
17.11.
Email domain is not allowed
17.12.
Email invite has already been used or is expired
17.13.
No connection to Active Directory server
17.14.
No connection to Azure AD
17.15.
ID provider not found
17.16.
ID provider does not match
17.17.
Permission denied
17.18.
No printers to add
17.19.
Found no printers compatible with your computer
17.20.
Printer already exists
17.21.
Printer registration issues
17.21.1.
Discover printers does not find printer
17.21.2.
Not responding
17.21.3.
This is not a printer
17.21.4.
Missing printer information
17.21.5.
Missing print driver
17.21.6.
Fetching data
17.21.7.
Unknown model name
17.21.8.
Unknown reason
17.21.9.
Timeout
17.22.
Tenant already exists
17.23.
Tenant does not exist
Download as PDF
17.20.
Printer already exists
The printer you are trying to add is already known by Printix.
RESOLUTION
: If you tried to add the printer, but this failed, you may want to delete the printer from the
Unregistered printers
page and then add it again.
17.19.
Found no printers compatible with your computer
17.21.
Printer registration issues
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