Unable to get any information from the printer.

  • Has SNMP been disabled on the printer?
  • Is the communication blocked by a firewall?

RESOLUTION: Check the above and try again.
It is recommended to restart the printer after having made changes to its SNMP configuration. You can use SnmpWalk to test that SNMP communication is working.
For SNMP communication to work, UDP port 161, must be open. Please consult you printer’s documentation to find out where SNMP is configured on your printer’s web page. If the printer does not support SNMP you can use Manual registration on the Unregistered printers page.


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