There is no Printix Client on this network to facilitate the communication from the Printix Cloud to your network.


  • Start Printix Client on your computer.
  • Install Printix Client on at least one computer that is powered on at all times.
  • If your company has multiple sites and/or there are separate networks there should be a Printix Client running on each network.
  • If you get this message despite computers are online on the network in question, then it could be that one or more of the gateways of this network is wrong. Talk to you network administrator. To troubleshoot, you can try to delete that gateway from the network, and then select Unknown networks and open the Gateway properties page and select the Computers tab to check which computers are using the gateway (probably none, if it was a wrong gateway). Otherwise add the gateway to the network again, and try the next one.

See also:

If none of the above resolves the problem within 5 minutes, then please report the problem to our support, so we can help you.


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