Printix Administrator Manual
Table of Contents
Printix Administrator Manual
1.
Introduction
1.1.
Welcome
1.2.
About Printix
1.3.
Features
1.3.1.
Microsoft integration
1.3.2.
Google integration
1.4.
How it works
1.5.
Security and data protection
1.6.
Components
1.7.
Supported languages
1.8.
Requirements
1.8.1.
Web browser requirements
1.8.2.
Printer requirements
1.8.3.
Windows requirements
1.8.4.
Mac requirements
1.8.5.
Network ports
2.
Getting started
2.1.
Next steps
2.1.1.
Start a trial on a computer
2.1.2.
Migrate print server to Printix Cloud
2.1.3.
Migrate multiple sites to Printix Cloud
2.1.4.
Build a new site with Printix Cloud
2.2.
Understanding networks
2.2.1.
Teach Printix about networks
2.3.
Enable BYOD
2.4.
Implementation guide
2.4.1.
Organization with multiple sites want to eliminate print servers
2.5.
Citrix and RDS
2.6.
Printing with Printix
3.
Printix Administrator
3.1.
Dashboard page
3.2.
Networks page
3.2.1.
Network properties
3.2.1.1.
Computers
3.2.2.
Gateway properties
3.2.2.1.
Computers
3.3.
Printers page
3.3.1.
Unregistered printers page
3.3.2.
Printer properties
3.3.2.1.
Print queues
3.3.2.2.
Diagnostics
3.3.2.3.
History
3.4.
Print queues page
3.4.1.
Print queue properties
3.4.1.1.
Groups
3.4.1.2.
Drivers
3.4.1.3.
Computers
3.5.
Users page
3.5.1.
User properties
3.5.1.1.
Groups
3.5.1.2.
History
3.6.
Computers page
3.6.1.
Computer properties
3.6.1.1.
Print queues
3.6.1.2.
Tasks
3.6.1.3.
Diagnostics
3.6.1.4.
History
3.7.
Groups page
3.8.
History page
3.9.
Authentication page
3.9.1.
Azure AD
3.9.2.
Google
3.9.3.
Active Directory
3.9.4.
Self-registration
3.10.
Subscription page
3.10.1.
Invoice
3.10.2.
Legal documents
3.11.
Settings page
3.11.1.
Cloud storage
3.11.2.
Analytics
3.12.
Software page
3.13.
Invite Technician page
3.14.
Support page
4.
Groups
5.
Roles
5.1.
System manager
5.2.
User
6.
Print drivers
6.1.
Universal print drivers
6.1.1.
Canon generic print driver
6.1.2.
HP universal print driver
6.1.3.
HP DesignJet universal print driver
6.1.4.
Konica Minolta universal print driver
6.1.5.
Kyocera classic universal print driver
6.1.6.
Lexmark universal print driver
6.1.7.
Ricoh universal print driver
6.1.8.
Toshiba universal print driver
6.1.9.
Xerox global print driver
7.
Install Printix Client
7.1.
Install Printix Client for Windows
7.2.
Install Printix Client for Mac
8.
Printix Client
8.1.
Client menu
8.2.
Managed print queues
9.
Printix for Chromebook
10.
Printix App
10.1.
Azure AD conditional access
11.
Printix Redirector
11.1.
Enable third party Pull Printing
11.2.
Enable USB printing
12.
Printix Configurator
12.1.
How to add a gateway to an existing network
12.2.
How to add a printer
13.
Product Support
14.
How to
14.1.
How to sign in
14.2.
How to reset password
14.3.
How to change language
14.4.
How to change who receives subscription emails
14.5.
How to open Printix Administrator
14.6.
How to open Printix Client
14.7.
How to add printers
14.8.
How to add printers as Technician
14.9.
How to give a printer a static IP address
14.10.
How to discover printers
14.11.
How to create print queues
14.12.
How to activate a printer queue
14.13.
How to add print queues to computer
14.14.
How to add print queue to computers
14.15.
How to change print driver
14.16.
How to add a print driver
14.17.
How to see uploaded print drivers
14.18.
How to work with print driver configurations
14.19.
How to distribute print queue configuration
14.20.
How to update print queues on computers
14.21.
How to search for printers
14.22.
How to set printer location coordinates
14.23.
How to print printer ID sign
14.24.
How to scan QR codes
14.25.
How to print 2-sided by default
14.26.
How to print in black by default
14.27.
How to increase secure printing
14.28.
How to enable print later
14.29.
How to enable processing of PDF documents
14.30.
How to remove printers
14.31.
How to remove print drivers
14.32.
How to add users
14.33.
How to enable Azure authentication
14.34.
How to enable Google authentication
14.35.
How to enable Active Directory authentication
14.36.
How to enable self-registration
14.37.
How to change the role of a user
14.38.
How to search for users
14.39.
How to deploy Printix Client
14.40.
How to deploy Printix Client with Intune
14.41.
How to deploy Printix Client for Mac with Intune
14.42.
How to include Printix Client in a VMware Horizon image
14.43.
How to search for computers
14.44.
How to add a network
14.45.
How to modify network name
14.46.
How to add an unknown network to a network
14.47.
How to merge networks
14.48.
How to delete gateways from a network
14.49.
How to enable printing via the cloud
14.50.
How to enable Azure AD groups
14.51.
How to enable Google groups
14.52.
How to add groups to a print queue
14.53.
How to add Azure Blob Storage
14.54.
How to add Google Cloud Storage
14.55.
How to extract data
14.56.
How to troubleshoot
14.57.
How to see what happened
14.58.
How to stop and start Printix Service
14.59.
How to start the Print Spooler
14.60.
How to uninstall Printix Client
14.61.
How to submit a support request
14.62.
How to get Windows logs
14.63.
How to get Printix Client logs
15.
FAQ
15.1.
Why subscribe to Printix?
15.2.
What is the Printix Anywhere printer?
15.3.
How secure is Printix printing?
15.4.
What if the Internet connection is lost?
15.5.
Why are printers named ASD, BNM, … ?
15.6.
Why are there additional print queues?
15.7.
I started a trial at home, but why does it not work at my company?
15.8.
What happens when I install Printix Client?
15.9.
What happens if users uninstall Printix Client?
16.
Error messages
16.1.
No Printix Client acts as proxy on this network
16.2.
Unable to perform action while Printix Client is on an unknown network
16.3.
Connecting to service
16.4.
Sign in issues
16.5.
Printing issues
16.6.
No printer port selected on Windows
16.7.
An error occurred
16.8.
Item does not exist
16.9.
User already exists
16.10.
User does not exist
16.11.
Username or password is wrong
16.12.
Email already exists
16.13.
Email domain is not allowed
16.14.
Email invite has already been used or is expired
16.15.
No connection to Active Directory server
16.16.
No connection to Azure AD
16.17.
ID provider not found
16.18.
ID provider does not match
16.19.
Permission denied
16.20.
No printers to add
16.21.
Found no printers compatible with your computer
16.22.
Printer already exists
16.23.
Printer registration issues
16.23.1.
Discover printers does not find printer
16.23.2.
Not responding
16.23.3.
This is not a printer
16.23.4.
Missing printer information
16.23.5.
Missing print driver
16.23.6.
Fetching data
16.23.7.
Unknown model name
16.23.8.
Unknown reason
16.23.9.
Timeout
16.24.
Tenant already exists
16.25.
Tenant does not exist
Download as PDF
16.23.3.
This is not a printer
The entered address does not point to a printer.
RESOLUTION
: Correct the address so it points to the printer.
16.23.2.
Not responding
16.23.4.
Missing printer information
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