Printix Administrator Manual
Table of Contents
Printix Administrator Manual
1.
Introduction
1.1.
Welcome
1.2.
About Printix
1.3.
Features
1.3.1.
Microsoft integration
1.3.2.
Google integration
1.4.
How it works
1.5.
Security and data protection
1.6.
Network ports
1.7.
Components
1.8.
Supported languages
1.9.
Requirements
1.9.1.
Web browser requirements
1.9.2.
Printer requirements
1.9.3.
Windows requirements
1.9.4.
Mac requirements
1.9.5.
Chrome requirements
2.
Getting started
2.1.
Next steps
2.1.1.
Start a trial on a computer
2.1.2.
Migrate print server to Printix Cloud
2.1.3.
Migrate multiple sites to Printix Cloud
2.1.4.
Build a new site with Printix Cloud
2.2.
Understanding networks
2.2.1.
Teach Printix about networks
2.2.2.
Networks and printing resilience
2.3.
Enable BYOD
2.4.
Implementation guide
2.4.1.
Organization with multiple sites want to eliminate print servers
2.5.
Citrix and RDS
2.6.
Windows Virtual Desktop
2.7.
Printing with Printix
3.
Printix Administrator
3.1.
Dashboard page
3.2.
Networks page
3.2.1.
Network properties
3.2.1.1.
Computers
3.2.2.
Gateway properties
3.2.2.1.
Computers
3.3.
Printers page
3.3.1.
Unregistered printers page
3.3.2.
Printer properties
3.3.2.1.
Print queues
3.3.2.2.
Diagnostics
3.3.2.3.
History
3.4.
Print queues page
3.4.1.
Print queue properties
3.4.1.1.
Groups
3.4.1.2.
Drivers
3.4.1.3.
Computers
3.5.
Users page
3.5.1.
User properties
3.5.1.1.
Groups
3.5.1.2.
History
3.6.
Computers page
3.6.1.
Computer properties
3.6.1.1.
Print queues
3.6.1.2.
Tasks
3.6.1.3.
Diagnostics
3.6.1.4.
History
3.7.
Groups page
3.7.1.
Group properties
3.7.1.1.
Print queues
3.7.1.2.
Users
3.8.
History page
3.9.
Authentication page
3.9.1.
Azure AD
3.9.2.
Google
3.9.3.
Active Directory
3.9.4.
Self-registration
3.10.
Subscription page
3.10.1.
Transactions
3.10.2.
Invoice
3.10.3.
Legal documents
3.11.
Settings page
3.11.1.
Secure print
3.11.2.
Cloud storage
3.11.3.
Analytics
3.11.4.
Mobile print
3.11.5.
SNMP
3.11.5.1.
SNMP configuration page
3.12.
Software page
3.13.
Support page
4.
Groups
5.
Roles
5.1.
System manager
5.2.
Site manager
5.3.
User
6.
Print drivers
6.1.
Universal print drivers
6.1.1.
Canon generic print driver
6.1.2.
HP universal print driver
6.1.3.
HP DesignJet universal print driver
6.1.4.
Konica Minolta universal print driver
6.1.5.
Kyocera classic universal print driver
6.1.6.
Lexmark universal print driver
6.1.7.
Ricoh universal print driver
6.1.8.
Toshiba universal print driver
6.1.9.
Xerox global print driver
7.
Install Printix Client
7.1.
Install Printix Client for Windows
7.2.
Install Printix Client for Mac
8.
Printix Client
8.1.
Client menu
8.2.
See what’s printing
8.3.
Managed print queues
9.
Printix for Chromebook
9.1.
Install Printix for Chromebook
9.2.
How to deploy Printix for Chromebook
9.3.
How to print from Chrome
9.4.
How to get Printix for Chromebook logs
10.
Printix App
10.1.
Azure AD conditional access
11.
Printix Redirector
11.1.
Enable third party Pull Printing
11.2.
Enable USB printing
12.
Printix Configurator
12.1.
How to add a gateway to an existing network
12.2.
How to add a printer
13.
Product Support
14.
How to
14.1.
How to sign in
14.2.
How to reset password
14.3.
How to change language
14.4.
How to change who receives subscription emails
14.5.
How to open Printix Administrator
14.6.
How to open Printix Client
14.7.
How to add printers
14.8.
How to give a printer a static IP address
14.9.
How to discover printers
14.10.
How to add a SNMPv1 configuration
14.11.
How to add a SNMPv3 configuration
14.12.
How to distribute SNMP configuration
14.13.
How to create print queues
14.14.
How to activate a printer queue
14.15.
How to automatically add and remove print queues
14.16.
How to add print queues to computer
14.17.
How to add print queue to computers
14.18.
How to test conversion of print queues on a single computer
14.19.
How to change print driver
14.20.
How to add a print driver
14.21.
How to see uploaded print drivers
14.22.
How to work with print driver configurations
14.23.
How to add a new print driver configuration on Mac
14.24.
How to distribute print queue configuration
14.25.
How to update print queues on computers
14.26.
How to configure anywhere print queue to use universal print driver
14.27.
How to search for printers
14.28.
How to set printer location coordinates
14.29.
How to print printer ID sign
14.30.
How to scan QR codes
14.31.
How to scan NFC tag
14.32.
How to register printer with NFC tag
14.33.
How to print 2-sided by default
14.34.
How to print in black by default
14.35.
How to increase secure printing
14.36.
How to enable secure print
14.37.
How to enable print later
14.38.
How to enable print anywhere
14.39.
How to enable processing of PDF documents
14.40.
How to enable mobile print
14.41.
How to remove printers
14.42.
How to remove print drivers
14.43.
How to add users
14.44.
How to enable Azure authentication
14.45.
How to enable Google authentication
14.46.
How to enable Active Directory authentication
14.47.
How to enable self-registration
14.48.
How to add guest users to Azure AD
14.49.
How to change the role of a user
14.50.
How to search for users
14.51.
How to deploy Printix Client
14.52.
How to deploy Printix Client with Intune
14.53.
How to deploy Printix Client for Mac with Intune
14.54.
How to include Printix Client in a VMware Horizon image
14.55.
How to search for computers
14.56.
How to work with sites
14.57.
How to add a network
14.58.
How to modify network name
14.59.
How to add an unknown network to a network
14.60.
How to merge networks
14.61.
How to delete gateways from a network
14.62.
How to enable printing via the cloud
14.63.
How to enable Azure AD groups
14.64.
How to enable Google groups
14.65.
How to add groups to a print queue
14.66.
How to add Azure Blob Storage
14.67.
How to add Google Cloud Storage
14.68.
How to setup analytics
14.69.
How to setup Power BI
14.70.
How to publish to Power BI on the web
14.71.
How to interact with the Printix Power BI report
14.72.
How to see what happened
14.73.
How to stop and start Printix Service
14.74.
How to start the Print Spooler
14.75.
How to uninstall Printix Client
14.76.
How to submit a support request
14.77.
How to get Printix App logs
14.78.
How to get Windows logs
14.79.
How to get Printix Client logs
15.
FAQ
15.1.
Why subscribe to Printix?
15.2.
What is the Printix Anywhere printer?
15.3.
How secure is Printix printing?
15.4.
What if the Internet connection is lost?
15.5.
Why are printers named ASD, BNM, … ?
15.6.
Why are there additional print queues?
15.7.
I started a trial at home, but why does it not work at my company?
15.8.
Are documents printed in the order they were submitted?
15.9.
What happens when I install Printix Client?
15.10.
What happens if users uninstall Printix Client?
16.
Troubleshooting
16.1.
Sign in issues
16.1.1.
Loops back to Sign in page
16.1.2.
Sign in is not automatic first time on Azure AD domain joined computer
16.1.3.
Sign in page is missing Sign in buttons and menu icon is represented by the letter ‘m’
16.1.4.
Sign in page is blank or says: JavaScript support is required by this page
16.1.5.
Sign in page shows: Website not found
16.1.6.
Your sign-in was successful but does not meet the criteria to access this resource
16.1.7.
Sign in takes me to a blank page
16.1.8.
Printix Client icon does not appear
16.2.
Print issues
16.2.1.
When I want to release a document it says: Document is unavailable
16.2.2.
When I release a document it says: Working on it
16.2.3.
The submitted document does not appear in Printix App
16.2.4.
Printix App says: Document release is not possible at the moment due to system error
16.2.5.
Printix App says: Internal error
16.2.6.
The submitted document does not get printed
16.2.7.
Data light on the printer flashes, but nothing is printed
16.3.
Add printer issues
16.3.1.
Firewall blocks download of print driver
16.3.2.
Device setup in progress
17.
Error messages
17.1.
No Printix Client acts as proxy on this network
17.2.
Unable to perform action while Printix Client is on an unknown network
17.3.
Connecting to service
17.4.
No printer port selected on Windows
17.5.
An error occurred
17.6.
Item does not exist
17.7.
User already exists
17.8.
User does not exist
17.9.
Username or password is wrong
17.10.
Email already exists
17.11.
Email domain is not allowed
17.12.
Email invite has already been used or is expired
17.13.
No connection to Active Directory server
17.14.
No connection to Azure AD
17.15.
ID provider not found
17.16.
ID provider does not match
17.17.
Permission denied
17.18.
No printers to add
17.19.
Found no printers compatible with your computer
17.20.
Printer already exists
17.21.
Printer registration issues
17.21.1.
Discover printers does not find printer
17.21.2.
Not responding
17.21.3.
This is not a printer
17.21.4.
Missing printer information
17.21.5.
Missing print driver
17.21.6.
Fetching data
17.21.7.
Unknown model name
17.21.8.
Unknown reason
17.21.9.
Timeout
17.22.
Tenant already exists
17.23.
Tenant does not exist
Download as PDF
17.21.3.
This is not a printer
The entered address does not point to a printer.
RESOLUTION
: Correct the address so it points to the printer.
17.21.2.
Not responding
17.21.4.
Missing printer information
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