Printix Administrator Manual
Table of Contents
Printix Administrator Manual
  • 1. Introduction
    • 1.1. Welcome
    • 1.2. About Printix
    • 1.3. Features
      • 1.3.1. Microsoft integration
      • 1.3.2. Google integration
    • 1.4. How it works
    • 1.5. Security and data protection
    • 1.6. Network ports
    • 1.7. Components
    • 1.8. Supported languages
    • 1.9. Requirements
      • 1.9.1. Web browser requirements
      • 1.9.2. Printer requirements
      • 1.9.3. Windows requirements
      • 1.9.4. Mac requirements
      • 1.9.5. Chrome requirements
  • 2. Getting started
    • 2.1. Next steps
      • 2.1.1. Start a trial on a computer
      • 2.1.2. Migrate print server to Printix Cloud
      • 2.1.3. Migrate multiple sites to Printix Cloud
      • 2.1.4. Build a new site with Printix Cloud
    • 2.2. Understanding networks
      • 2.2.1. Teach Printix about networks
      • 2.2.2. Networks and printing resilience
    • 2.3. Enable BYOD
    • 2.4. Implementation guide
      • 2.4.1. Organization with multiple sites want to eliminate print servers
    • 2.5. Citrix and RDS
    • 2.6. Windows Virtual Desktop
    • 2.7. Printing with Printix
  • 3. Printix Administrator
    • 3.1. Dashboard page
    • 3.2. Networks page
      • 3.2.1. Network properties
        • 3.2.1.1. Computers
      • 3.2.2. Gateway properties
        • 3.2.2.1. Computers
    • 3.3. Printers page
      • 3.3.1. Unregistered printers page
      • 3.3.2. Printer properties
        • 3.3.2.1. Print queues
        • 3.3.2.2. Diagnostics
        • 3.3.2.3. History
    • 3.4. Print queues page
      • 3.4.1. Print queue properties
        • 3.4.1.1. Groups
        • 3.4.1.2. Drivers
        • 3.4.1.3. Computers
    • 3.5. Users page
      • 3.5.1. User properties
        • 3.5.1.1. Groups
        • 3.5.1.2. History
    • 3.6. Computers page
      • 3.6.1. Computer properties
        • 3.6.1.1. Print queues
        • 3.6.1.2. Tasks
        • 3.6.1.3. Diagnostics
        • 3.6.1.4. History
    • 3.7. Groups page
      • 3.7.1. Group properties
        • 3.7.1.1. Print queues
        • 3.7.1.2. Users
    • 3.8. History page
    • 3.9. Authentication page
      • 3.9.1. Azure AD
      • 3.9.2. Google
      • 3.9.3. Active Directory
      • 3.9.4. Self-registration
    • 3.10. Subscription page
      • 3.10.1. Transactions
      • 3.10.2. Invoice
      • 3.10.3. Legal documents
    • 3.11. Settings page
      • 3.11.1. Secure print
      • 3.11.2. Cloud storage
      • 3.11.3. Analytics
      • 3.11.4. Mobile print
      • 3.11.5. SNMP
        • 3.11.5.1. SNMP configuration page
    • 3.12. Software page
    • 3.13. Support page
  • 4. Groups
  • 5. Roles
    • 5.1. System manager
    • 5.2. Site manager
    • 5.3. User
  • 6. Print drivers
    • 6.1. Universal print drivers
      • 6.1.1. Canon generic print driver
      • 6.1.2. HP universal print driver
      • 6.1.3. HP DesignJet universal print driver
      • 6.1.4. Konica Minolta universal print driver
      • 6.1.5. Kyocera classic universal print driver
      • 6.1.6. Lexmark universal print driver
      • 6.1.7. Ricoh universal print driver
      • 6.1.8. Toshiba universal print driver
      • 6.1.9. Xerox global print driver
  • 7. Install Printix Client
    • 7.1. Install Printix Client for Windows
    • 7.2. Install Printix Client for Mac
  • 8. Printix Client
    • 8.1. Client menu
    • 8.2. See what’s printing
    • 8.3. Managed print queues
  • 9. Printix for Chromebook
    • 9.1. Install Printix for Chromebook
    • 9.2. How to deploy Printix for Chromebook
    • 9.3. How to print from Chrome
    • 9.4. How to get Printix for Chromebook logs
  • 10. Printix App
    • 10.1. Azure AD conditional access
  • 11. Printix Redirector
    • 11.1. Enable third party Pull Printing
    • 11.2. Enable USB printing
  • 12. Printix Configurator
    • 12.1. How to add a gateway to an existing network
    • 12.2. How to add a printer
  • 13. Product Support
  • 14. How to
    • 14.1. How to sign in
    • 14.2. How to reset password
    • 14.3. How to change language
    • 14.4. How to change who receives subscription emails
    • 14.5. How to open Printix Administrator
    • 14.6. How to open Printix Client
    • 14.7. How to add printers
    • 14.8. How to give a printer a static IP address
    • 14.9. How to discover printers
    • 14.10. How to add a SNMPv1 configuration
    • 14.11. How to add a SNMPv3 configuration
    • 14.12. How to distribute SNMP configuration
    • 14.13. How to create print queues
    • 14.14. How to activate a printer queue
    • 14.15. How to automatically add and remove print queues
    • 14.16. How to add print queues to computer
    • 14.17. How to add print queue to computers
    • 14.18. How to test conversion of print queues on a single computer
    • 14.19. How to change print driver
    • 14.20. How to add a print driver
    • 14.21. How to see uploaded print drivers
    • 14.22. How to work with print driver configurations
    • 14.23. How to add a new print driver configuration on Mac
    • 14.24. How to distribute print queue configuration
    • 14.25. How to update print queues on computers
    • 14.26. How to configure anywhere print queue to use universal print driver
    • 14.27. How to search for printers
    • 14.28. How to set printer location coordinates
    • 14.29. How to print printer ID sign
    • 14.30. How to scan QR codes
    • 14.31. How to scan NFC tag
    • 14.32. How to register printer with NFC tag
    • 14.33. How to print 2-sided by default
    • 14.34. How to print in black by default
    • 14.35. How to increase secure printing
    • 14.36. How to enable secure print
    • 14.37. How to enable print later
    • 14.38. How to enable print anywhere
    • 14.39. How to enable processing of PDF documents
    • 14.40. How to enable mobile print
    • 14.41. How to remove printers
    • 14.42. How to remove print drivers
    • 14.43. How to add users
    • 14.44. How to enable Azure authentication
    • 14.45. How to enable Google authentication
    • 14.46. How to enable Active Directory authentication
    • 14.47. How to enable self-registration
    • 14.48. How to add guest users to Azure AD
    • 14.49. How to change the role of a user
    • 14.50. How to search for users
    • 14.51. How to deploy Printix Client
    • 14.52. How to deploy Printix Client with Intune
    • 14.53. How to deploy Printix Client for Mac with Intune
    • 14.54. How to include Printix Client in a VMware Horizon image
    • 14.55. How to search for computers
    • 14.56. How to work with sites
    • 14.57. How to add a network
    • 14.58. How to modify network name
    • 14.59. How to add an unknown network to a network
    • 14.60. How to merge networks
    • 14.61. How to delete gateways from a network
    • 14.62. How to enable printing via the cloud
    • 14.63. How to enable Azure AD groups
    • 14.64. How to enable Google groups
    • 14.65. How to add groups to a print queue
    • 14.66. How to add Azure Blob Storage
    • 14.67. How to add Google Cloud Storage
    • 14.68. How to setup analytics
    • 14.69. How to setup Power BI
    • 14.70. How to publish to Power BI on the web
    • 14.71. How to interact with the Printix Power BI report
    • 14.72. How to see what happened
    • 14.73. How to stop and start Printix Service
    • 14.74. How to start the Print Spooler
    • 14.75. How to uninstall Printix Client
    • 14.76. How to submit a support request
    • 14.77. How to get Printix App logs
    • 14.78. How to get Windows logs
    • 14.79. How to get Printix Client logs
  • 15. FAQ
    • 15.1. Why subscribe to Printix?
    • 15.2. What is the Printix Anywhere printer?
    • 15.3. How secure is Printix printing?
    • 15.4. What if the Internet connection is lost?
    • 15.5. Why are printers named ASD, BNM, … ?
    • 15.6. Why are there additional print queues?
    • 15.7. I started a trial at home, but why does it not work at my company?
    • 15.8. Are documents printed in the order they were submitted?
    • 15.9. What happens when I install Printix Client?
    • 15.10. What happens if users uninstall Printix Client?
  • 16. Troubleshooting
    • 16.1. Sign in issues
      • 16.1.1. Loops back to Sign in page
      • 16.1.2. Sign in is not automatic first time on Azure AD domain joined computer
      • 16.1.3. Sign in page is missing Sign in buttons and menu icon is represented by the letter ‘m’
      • 16.1.4. Sign in page is blank or says: JavaScript support is required by this page
      • 16.1.5. Sign in page shows: Website not found
      • 16.1.6. Your sign-in was successful but does not meet the criteria to access this resource
      • 16.1.7. Sign in takes me to a blank page
      • 16.1.8. Printix Client icon does not appear
    • 16.2. Print issues
      • 16.2.1. When I want to release a document it says: Document is unavailable
      • 16.2.2. When I release a document it says: Working on it
      • 16.2.3. The submitted document does not appear in Printix App
      • 16.2.4. Printix App says: Document release is not possible at the moment due to system error
      • 16.2.5. Printix App says: Internal error
      • 16.2.6. The submitted document does not get printed
      • 16.2.7. Data light on the printer flashes, but nothing is printed
    • 16.3. Add printer issues
      • 16.3.1. Firewall blocks download of print driver
      • 16.3.2. Device setup in progress
  • 17. Error messages
    • 17.1. No Printix Client acts as proxy on this network
    • 17.2. Unable to perform action while Printix Client is on an unknown network
    • 17.3. Connecting to service
    • 17.4. No printer port selected on Windows
    • 17.5. An error occurred
    • 17.6. Item does not exist
    • 17.7. User already exists
    • 17.8. User does not exist
    • 17.9. Username or password is wrong
    • 17.10. Email already exists
    • 17.11. Email domain is not allowed
    • 17.12. Email invite has already been used or is expired
    • 17.13. No connection to Active Directory server
    • 17.14. No connection to Azure AD
    • 17.15. ID provider not found
    • 17.16. ID provider does not match
    • 17.17. Permission denied
    • 17.18. No printers to add
    • 17.19. Found no printers compatible with your computer
    • 17.20. Printer already exists
    • 17.21. Printer registration issues
      • 17.21.1. Discover printers does not find printer
      • 17.21.2. Not responding
      • 17.21.3. This is not a printer
      • 17.21.4. Missing printer information
      • 17.21.5. Missing print driver
      • 17.21.6. Fetching data
      • 17.21.7. Unknown model name
      • 17.21.8. Unknown reason
      • 17.21.9. Timeout
    • 17.22. Tenant already exists
    • 17.23. Tenant does not exist
Download as PDF

16.2. Print issues

  • When I want to release a document it says: Document is unavailable
  • When I release a document it says: Working on it
  • The submitted document does not appear in Printix App
  • Printix App says: Document release is not possible at the moment due to system error
  • Printix App says: Internal error
  • The submitted document does not get printed
  • Data light on the printer flashes, but nothing is printed

See also:

  • How to add an unknown network to a network
  • How to change print driver
  • Exclusive access examples
16.1.8. Printix Client icon does not appear
16.2.1. When I want to release a document it says: Document is unavailable

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