Printix Administrator Manual
Table of Contents
Printix Administrator Manual
  • 1. Introduction
    • 1.1. Welcome
    • 1.2. About Printix
    • 1.3. Features
      • 1.3.1. Microsoft integration
      • 1.3.2. Google integration
    • 1.4. How it works
    • 1.5. Security and data protection
    • 1.6. Network ports
    • 1.7. Components
    • 1.8. Supported languages
    • 1.9. Requirements
      • 1.9.1. Web browser requirements
      • 1.9.2. Printer requirements
      • 1.9.3. Windows requirements
      • 1.9.4. Mac requirements
      • 1.9.5. Chrome requirements
  • 2. Getting started
    • 2.1. Next steps
      • 2.1.1. Start a trial on a computer
      • 2.1.2. Migrate multiple sites to Printix Cloud
      • 2.1.3. Build a new site with Printix Cloud
      • 2.1.4. Migrate print server to Printix Cloud
    • 2.2. Understanding networks
      • 2.2.1. Teach Printix about networks
    • 2.3. Enable BYOD
    • 2.4. Implementation guide
      • 2.4.1. Organization with multiple sites want to eliminate print servers
    • 2.5. Citrix and RDS
    • 2.6. Windows Virtual Desktop
    • 2.7. Universal Print by Microsoft
    • 2.8. Zero trust networks
    • 2.9. Printing with Printix
  • 3. Printix Administrator
    • 3.1. Dashboard
    • 3.2. Sites
    • 3.3. Networks
      • 3.3.1. Unknown networks
      • 3.3.2. Network properties
        • 3.3.2.1. Computers
        • 3.3.2.2. Printers
      • 3.3.3. Gateway properties
        • 3.3.3.1. Computers
    • 3.4. Printers
      • 3.4.1. Unregistered printers
      • 3.4.2. Printer properties
        • 3.4.2.1. Print queues
        • 3.4.2.2. Printix Go
        • 3.4.2.3. Diagnostics
        • 3.4.2.4. History
    • 3.5. Print queues
      • 3.5.1. Print queue properties
        • 3.5.1.1. Groups
        • 3.5.1.2. Drivers
        • 3.5.1.3. Computers
    • 3.6. Users
      • 3.6.1. User properties
        • 3.6.1.1. Groups
        • 3.6.1.2. History
    • 3.7. Computers
      • 3.7.1. Computer properties
        • 3.7.1.1. Groups
        • 3.7.1.2. Print queues
        • 3.7.1.3. Tasks
        • 3.7.1.4. Diagnostics
        • 3.7.1.5. History
    • 3.8. Groups
      • 3.8.1. Group properties
        • 3.8.1.1. Print queues
        • 3.8.1.2. Users
        • 3.8.1.3. Computers
    • 3.9. History
    • 3.10. Authentication
      • 3.10.1. Azure AD
      • 3.10.2. Google
      • 3.10.3. Active Directory
      • 3.10.4. Self-registration
    • 3.11. Subscription
      • 3.11.1. Transactions
      • 3.11.2. History
      • 3.11.3. Legal documents
    • 3.12. Settings
      • 3.12.1. Secure print
      • 3.12.2. Printix Go
        • 3.12.2.1. Go configuration
        • 3.12.2.2. Sign in profile
        • 3.12.2.3. Access rights profile
      • 3.12.3. Cloud storage
      • 3.12.4. Analytics
      • 3.12.5. Mobile print
      • 3.12.6. Home office
      • 3.12.7. SNMP
        • 3.12.7.1. SNMP configuration
    • 3.13. Software
    • 3.14. Support
  • 4. Roles
    • 4.1. System manager
    • 4.2. Site manager
    • 4.3. User
  • 5. Print drivers
    • 5.1. Universal print drivers
      • 5.1.1. Canon generic print driver
      • 5.1.2. HP universal print driver
      • 5.1.3. HP DesignJet universal print driver
      • 5.1.4. Konica Minolta universal print driver
      • 5.1.5. Kyocera classic universal print driver
      • 5.1.6. Lexmark universal print driver
      • 5.1.7. Ricoh universal print driver
      • 5.1.8. Toshiba universal print driver
      • 5.1.9. Xerox global print driver
  • 6. Printix Client
    • 6.1. Client menu
    • 6.2. See what’s printing
    • 6.3. Managed print queues
    • 6.4. Printix Client as kiosk
    • 6.5. Install Printix Client
      • 6.5.1. Install Printix Client for Windows
      • 6.5.2. Install Printix Client for Mac
  • 7. Printix Chromebook
    • 7.1. Install Printix Chromebook
    • 7.2. How to deploy Printix Chromebook
    • 7.3. How to print from Chrome
    • 7.4. How to get Printix Chromebook logs
  • 8. Printix App
    • 8.1. Azure AD conditional access
  • 9. Printix Go
    • 9.1. Install Printix Go
    • 9.2. Card readers and cards
      • 9.3. Printix Go supported printers and MFPs
        • 9.4. How to install Printix Go on multiple printers
        • 9.5. How to control access to printer functions
        • 9.6. How to sign in with ID code at printer
        • 9.7. How to sign in with card at printer
        • 9.8. How to release documents at printer
        • 9.9. How to register card
        • 9.10. How to manage cards
        • 9.11. How to sign out
        • 9.12. How to reset ID code or PIN code
        • 9.13. How to see and reset ID code
        • 9.14. How to create and reset PIN code
        • 9.15. How to uninstall Printix Go
        • 9.16. How to reset to factory settings on HP printers
        • 9.17. How to set inactivity timeout on HP printers
        • 9.18. How to set up scan to email on HP printers
      • 10. Printix Redirector
        • 10.1. Enable third-party Pull printing
        • 10.2. Enable USB printing
      • 11. Printix Configurator
        • 11.1. How to add a gateway to an existing network
        • 11.2. How to add a printer
      • 12. Product Support
        • 12.1. How to subscribe to announcements
        • 12.2. How to subscribe to changelogs
      • 13. How to
        • 13.1. How to sign in
        • 13.2. How to reset password
        • 13.3. How to add or change credit card
        • 13.4. How to change who receives subscription emails
        • 13.5. How to cancel subscription
        • 13.6. How to change language
        • 13.7. How to have your web browser translate Printix manuals
        • 13.8. How to open Printix Administrator
        • 13.9. How to open Printix Client
        • 13.10. How to add printers
        • 13.11. How to give a printer a static IP address
        • 13.12. How to discover printers
        • 13.13. How to add a SNMPv1 configuration
        • 13.14. How to add a SNMPv3 configuration
        • 13.15. How to add an EFI Fiery printer
        • 13.16. How to create print queues
        • 13.17. How to activate a printer queue
        • 13.18. How to automatically add and remove print queues
        • 13.19. How to add print queues to computer
        • 13.20. How to add print queue to computers
        • 13.21. How to test conversion of print queues on a single computer
        • 13.22. How to change print driver
        • 13.23. How to add a print driver
        • 13.24. How to see uploaded print drivers
        • 13.25. How to work with print driver configurations
        • 13.26. How to add a new print driver configuration on Mac
        • 13.27. How to distribute print queue configuration
        • 13.28. How to update print queues on computers
        • 13.29. How to configure anywhere print queue to use universal print driver
        • 13.30. How to search for printers
        • 13.31. How to print printer ID sign
        • 13.32. How to scan QR codes
        • 13.33. How to scan NFC tag
        • 13.34. How to register printer with NFC tag
        • 13.35. How to set default printer
        • 13.36. How to print from home office
        • 13.37. How to print 2-sided by default
        • 13.38. How to print in black by default
        • 13.39. How to increase secure printing
        • 13.40. How to enable secure print
        • 13.41. How to enable print later
        • 13.42. How to enable print anywhere
        • 13.43. How to enable processing of PDF documents
        • 13.44. How to enable mobile print
        • 13.45. How to add secure print to Universal Print
        • 13.46. How to replace a printer
        • 13.47. How to remove printers
        • 13.48. How to remove print drivers
        • 13.49. How to add users
        • 13.50. How to enable Azure authentication
        • 13.51. How to enable Google authentication
        • 13.52. How to enable Active Directory authentication
        • 13.53. How to enable self-registration
        • 13.54. How to remove sign in with email
        • 13.55. How to add guest users to Azure AD
        • 13.56. How to add multiple Azure AD directories
        • 13.57. How to change the role of a user
        • 13.58. How to search for users
        • 13.59. How to deploy Printix Client
        • 13.60. How to deploy Printix Client with Microsoft Endpoint Manager
        • 13.61. How to deploy Printix Client for Mac with Microsoft Endpoint Manager
        • 13.62. How to deploy Printix Client for Mac with Jamf Pro
        • 13.63. How to include Printix Client in a managed image
        • 13.64. How to deploy Printix App for Android with Microsoft Endpoint Manager
        • 13.65. How to deploy Printix App for iOS/iPadOS with Microsoft Endpoint Manager
        • 13.66. How to search for computers
        • 13.67. How to work with sites
        • 13.68. How to add a network
        • 13.69. How to modify network name
        • 13.70. How to add an unknown network to a network
        • 13.71. How to add a gateway to a network
        • 13.72. How to delete a gateway from a network
        • 13.73. How to merge networks
        • 13.74. How to enable printing via the cloud
        • 13.75. How to work with groups
        • 13.76. How to enable Azure AD groups
        • 13.77. How to enable Google groups
        • 13.78. How to add groups to a print queue
        • 13.79. How to add print queues to a group
        • 13.80. How to add Azure Blob Storage
        • 13.81. How to add Google Cloud Storage
        • 13.82. How to set up analytics
        • 13.83. How to set up Power BI
        • 13.84. How to publish to Power BI on the web
        • 13.85. How to interact with the Printix Power BI report
        • 13.86. How to see what happened
        • 13.87. How to stop and start Printix Service
        • 13.88. How to start the Print Spooler
        • 13.89. How to uninstall Printix Client
        • 13.90. How to see the version of Printix Client
        • 13.91. How to submit a support request
        • 13.92. How to do a network trace
        • 13.93. How to get Printix App logs
        • 13.94. How to get Windows logs
        • 13.95. How to get Printix Client logs
      • 14. FAQ
        • 14.1. Why subscribe to Printix?
        • 14.2. What is the Printix Anywhere printer?
        • 14.3. How secure is Printix printing?
        • 14.4. What if the Internet connection is lost?
        • 14.5. Why are printers named ASD, BNM, … ?
        • 14.6. Why are there additional print queues?
        • 14.7. I started a trial at home, but why does it not work at my company?
        • 14.8. Are documents printed in the order they were submitted?
        • 14.9. What happens when I install Printix Client?
        • 14.10. What happens if users uninstall Printix Client?
        • 14.11. Why does a group have no or missing users?
        • 14.12. Can I use label printers?
      • 15. Troubleshooting
        • 15.1. Sign in issues
          • 15.1.1. Your sign-in was successful but does not meet the criteria to access this resource
          • 15.1.2. Sign in to Printix App does not allow username and password to be entered
          • 15.1.3. Sign in page is missing Sign in buttons and menu icon is represented by the letter ‘m’
          • 15.1.4. Not signed in after sign in to Printix Client
          • 15.1.5. Loops back to Sign in page
          • 15.1.6. Sign in is not automatic first time on Azure AD joined computer
          • 15.1.7. Sign in page is blank or says: JavaScript support is required by this page
          • 15.1.8. Sign in page shows: Website not found
          • 15.1.9. Printix Client icon does not appear
        • 15.2. Print issues
          • 15.2.1. When I want to release a document it says: Document is unavailable
          • 15.2.2. When I release a document it says: Working on it
          • 15.2.3. The submitted document does not appear in Printix App
          • 15.2.4. Printix App says: Document release is not possible at the moment due to system error
          • 15.2.5. Printix App says: Internal error
          • 15.2.6. The submitted document does not get printed
          • 15.2.7. Data light on the printer flashes, but nothing is printed
          • 15.2.8. Document is empty
        • 15.3. Add printer issues
          • 15.3.1. Firewall blocks download of print driver
          • 15.3.2. Device setup in progress
          • 15.3.3. Computer failed to install print driver: -2,147,467,259
        • 15.4. Printix Go issues
          • 15.4.1. The default sign-in method (Printix) is currently unavailable
          • 15.4.2. Permission denied
      • 16. Error messages
        • 16.1. No Printix Client acts as proxy on this network
        • 16.2. Unable to perform action while Printix Client is on an unknown network
        • 16.3. Connecting to service
        • 16.4. No printer port selected on Windows
        • 16.5. An error occurred
        • 16.6. Item does not exist
        • 16.7. User already exists
        • 16.8. User does not exist
        • 16.9. Username or password is wrong
        • 16.10. Email already exists
        • 16.11. Email domain is not allowed
        • 16.12. Email invite has already been used or is expired
        • 16.13. No connection to Active Directory server
        • 16.14. No connection to Azure AD
        • 16.15. ID provider not found
        • 16.16. ID provider does not match
        • 16.17. Permission denied
        • 16.18. No printers to add
        • 16.19. Found no printers compatible with your computer
        • 16.20. Printer already exists
        • 16.21. Printer registration issues
          • 16.21.1. Discover printers does not find printer
          • 16.21.2. Not responding
          • 16.21.3. This is not a printer
          • 16.21.4. Missing printer information
          • 16.21.5. Missing print driver
          • 16.21.6. Fetching data
          • 16.21.7. Unknown model name
          • 16.21.8. Unknown reason
          • 16.21.9. Timeout
        • 16.22. Restriction for modifying multiple items exceeded
        • 16.23. Tenant already exists
        • 16.24. Tenant does not exist

      15.2. Print issues

      Open Printix Troubleshooter PDF

      • When I want to release a document it says: Document is unavailable
      • When I release a document it says: Working on it
      • The submitted document does not appear in Printix App
      • Printix App says: Document release is not possible at the moment due to system error
      • Printix App says: Internal error
      • The submitted document does not get printed
      • Data light on the printer flashes, but nothing is printed
      • Document is empty

      See also:

      • How to add an unknown network to a network
      • How to change print driver
      • Exclusive access examples
      15.1.9. Printix Client icon does not appear
      15.2.1. When I want to release a document it says: Document is unavailable

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