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Sign in is not automatic first time on Microsoft Entra joined computer
Troubleshooting » Sign in issues » Sign in is not automatic first time on Microsoft Entra joined computer
Sign in to Printix Client is automatic on Microsoft Entra joined Windows 10 and 11 computers. Works with editions: Pro, Enterprise, and Education. Microsoft does not support Microsoft Entra join on Windows Home editions. However, if you have not accepted Printix for…
Email domain is not allowed
Error messages » Email domain is not allowed
You are trying to self-register, but your email is not allowed. RESOLUTION: Contact an administrator and ask to be invited.
Sign in page shows: Website not found
Troubleshooting » Sign in issues » Sign in page shows: Website not found
Follow the suggestions shown on the page. If this does not help, then submit a support request where you describe the issue and supply the information obtained by following these steps: Right-click the page and select Properties. Double-click on the text:…
Not signed in after sign in to Printix Client
Troubleshooting » Sign in issues » Not signed in after sign in to Printix Client
After Sign in to the Printix Client and closing the browser window (as instructed), the Printix Client menu still does not display you as signed in and a yellow dot is shown on the Printix Client icon indicating the Printix Client is in the state Connection…
Sign in profile
Printix Administrator » Settings » Printix Go » Sign in profile
You can see the Printers that use the sign in profile. Select Sign in profile setup to open Sign in profile menu: Select Assign to printers to assign the sign in profile to multiple printers. Select Delete sign in profile to delete the sign in profile.…
Sign in issues
Troubleshooting » Sign in issues
Open Printix Troubleshooter PDF I can not sign in to Printix Administrator Your sign-in was successful but does not meet the criteria to access this resource Sign in to Printix App does not allow username and password to be entered Not signed in after sign in…
I can not sign in to Printix Administrator
Troubleshooting » Sign in issues » I can not sign in to Printix Administrator
You are not able to sign in to Printix Administrator. RESOLUTION: Open your browser in Incognito or In private mode and enter the Printix Home (acme) followed by /admin Example: https://acme.printix.net/admin You will get Permission denied if you do not have the…
How to sign in
How to » How to sign in
Sign in with Microsoft If you see Sign in with Microsoft, select this and sign in with your Microsoft work or school account. Automatic registration of the user happens the first time the user Sign in with Microsoft to Printix. Single sign-on (SSO) to Printix…
This is not a printer
Error messages » Printer registration issues » This is not a printer
The entered address does not point to a printer. RESOLUTION: Correct the address so it points to the printer.
Authentication
Printix Administrator » Authentication
To get here: Select Menu , Authentication *You can always Invite users via email. Enable one or more of these sign in methods and thereby offer users a bit of self-service so you do not have to invite them. Left pane – Shows a summary of the…
How to sign in as guest on Ricoh printers
Printix Go » Printix Go Ricoh – How to » How to sign in as guest on Ricoh printers
Follow these steps to sign in as guest on Ricoh printers when Printix Go is installed. This requires Printix Go Ricoh version 2.0.0.27 or later. *The Access control settings in the Go configuration MUST have at least one function unlocked for Sign in as guest to be…
How to sign in as guest on Kyocera printers
Printix Go » Printix Go Kyocera – How to » How to sign in as guest on Kyocera printers
On the Sign in page, select Guest in the upper right corner of the printer’s touchscreen control panel. Select the function you wish to use, for example, Copy if that is available. The accessible functions depend on the Access control settings in the Go…
Start a trial on a computer
Getting started » Next steps » Start a trial on a computer
Step 1: Install Step 2: Start printing Requirements: You should be connected to the network you want to use Printix on, for example the network at the office. Your computer must have access to at least one printer on the network and with at least one print…
Computer properties
Printix Administrator » Computers » Computer properties
On the Setup tab, you can view the properties of the computer. Additional tabs: Groups Print queues Tasks Diagnostics History Info Version The version number of the Printix Client running on the computer. Address The addresses of the…
How to sign in as machine administrator on Ricoh printers
Printix Go » Printix Go Ricoh – How to » How to sign in as machine administrator on Ricoh printers
Follow these steps to sign in as an administrator on Ricoh printers when Printix Go is installed. On the Sign in page, touch the upper left corner of the printer’s touchscreen five times. An icon will briefly appear. This takes you to the printer’s home…
How to sign in as machine administrator on Xerox printers
Printix Go » Printix Go Xerox – How to » How to sign in as machine administrator on Xerox printers
Follow these steps to sign in as machine administrator on Xerox printers when Printix Go is installed. You will be asked to enter the same Username and Password that you used in the Printix Go sign in profile. Select the Keyboard icon in the top right…
How to sign in as guest on Konica Minolta printers
Printix Go » Printix Go Konica Minolta – How to » How to sign in as guest on Konica Minolta printers
Follow these steps to sign in as guest on Konica Minolta printers when Printix Go is installed. On the Sign in page, select Guest in the upper right corner of the printer’s touchscreen control panel. Select the function you wish to use, for example Copy…
How to sign in as machine administrator on Lexmark printers
Printix Go » Printix Go Lexmark – How to » How to sign in as machine administrator on Lexmark printers
*This functionality in response to out of scope request (OOS 18787). It requires Printix Go Lexmark version 2.0.0.5. Follow these steps to sign in as an administrator on Lexmark printers when Printix Go is installed. On the Sign in page, touch the Printix top bar…
Loops back to Sign in page
Troubleshooting » Sign in issues » Loops back to Sign in page
Printix Client does not know its Printix Home Is a web proxy and/or SSL inspection used? I do not recognize the used web proxy Is FIPS (Federal Information Processing Standards) enabled on the computer? Printix Client does not know its Printix Home When this is…
How to sign in as an administrator on HP Workpath printers
Printix Go » Printix Go HP – How to » How to sign in as an administrator on HP Workpath printers
When first signing in to an HP Workpath printer, there is no option to sign in as an administrator. To enable signing in to the printer as an administrator: Sign in to the printer’s web page as an administrator. On the Security tab, select Access Control in…
How to remove sign in with email
How to » How to remove sign in with email
This will remove the Sign in with email option from Printix Administrator, Printix Client, Printix Configurator, and the Printix App web app. The Sign in with email option is always available for the native Printix App for Android and iOS/iPadOS and Sign in from…
Sign in to Printix App does not allow username and password to be entered
Troubleshooting » Sign in issues » Sign in to Printix App does not allow username and password to be entered
In Printix App you are not able to enter username and password after you select Sign in with Microsoft or Sign in with Google. During sign in Printix App will need to open a browser to complete the sign in process. If your phone or tablet is subject to Mobile Device…
Not responding
Error messages » Printer registration issues » Not responding
The printer is not responding. Is the printer powered on? Is the printer connected to the network? Is the printer address correct? RESOLUTION: Check the above. The printer address should be the IP address (Example: 192.168.2.10) or hostname of the printer. See…
Your sign-in was successful but does not meet the criteria to access this resource
Troubleshooting » Sign in issues » Your sign-in was successful but does not meet the criteria to access this resource
Your organization have set Conditional access in Microsoft Entra ID and this access policy may have applied on the group or user. RESOLUTION: Follow the instructions in: Microsoft Entra Conditional Access.
How to use Single Sign-On with Kofax TotalAgility
How to » How to use Single Sign-On with Kofax TotalAgility
While you are logged in to Printix Go on a printer, Kofax TotalAgility uses your login details to automatically log you in to TotalAgility. If your user data exists in TotalAgility, Single Sign-On (SSO) will be successful. When you log out of Printix Go, you are also…
How to use Single Sign-On with Kofax AutoStore
How to » How to use Single Sign-On with Kofax AutoStore
While you are logged in to Printix Go on a printer, AutoStore uses your login details to automatically log you in to AutoStore. If your user data exists in AutoStore, Single Sign-On (SSO) will be successful. When you log out of Printix Go, you are also logged out of…
Azure Virtual Desktop
Getting started » Azure Virtual Desktop
Printix printing is also possible if you use Azure Virtual Desktop. Requirements Printix Client must be installed on the Azure Virtual Desktop computer. You must enable printing via the cloud for the printers to be used by the Azure Virtual Desktop…
How to sign in with card at the printer
Printix Go » How to sign in with card at the printer
These are generic instructions. Printer vendor specific instructions: Epson, Fujifilm, HP, Konica Minolta, Kyocera, Lexmark, Ricoh, Xerox. Present card to the printer’s card reader. Before 60 seconds have elapsed, select the Printix Print icon. A…
How to sign out
Printix Go » How to sign out
These are generic instructions. Printer vendor specific instructions: Epson, Fujifilm, HP, Konica Minolta, Kyocera, Lexmark, Ricoh, Xerox. You can sign out from the printer using these methods: Automatic sign out if no activity. If the printer does not register…
How to test conversion of print queues on a single computer
How to » How to test conversion of print queues on a single computer
Before you enable this on a larger scale, you can test conversion of print queues on a single computer. At conversion the port settings are modified to use an Internet Port and allow print via Printix. Network printers are converted if they are setup with a Standard…
How to sign in and check status of your requests
Product Support » How to sign in and check status of your requests
Sign in to Product Support (support.printix.net). Select your name and My activities. On the Requests tab you can see any support request you have submitted or are CC’ed on.
How to sign in with ID code at the printer
Printix Go » How to sign in with ID code at the printer
These are generic instructions. Printer vendor specific instructions: Epson, Fujifilm, HP, Konica Minolta, Kyocera, Lexmark, Ricoh, Xerox. Enter ID code (6-digit) on the touchscreen. Select to see the digits entered. If you do not know your ID…
How to use Single Sign-On with Ricoh Adaptable Authentication API
How to » How to use Single Sign-On with Ricoh Adaptable Authentication API
The Ricoh Adaptable Authentication API (AAA) makes it possible for third-party applications to use Single Sign-On (SSO), as long as they support Ricoh AAA. With AAA, login and logout notifications appear in these third-party applications when the Printix user logs in…
Document is empty
Troubleshooting » Print issues » Document is empty
Some print drivers can make print jobs that contain 0 bytes. If you look in the Windows PrintService event logs, you will also see a message that says that the print job contains 0 bytes. On the computer in question: Remove print queue that uses the print…
The submitted document does not appear in Printix App
Troubleshooting » Print issues » The submitted document does not appear in Printix App
In Printix Client and Printix App look at who is listed as Signed in as, and verify that it is the same user. RESOLUTION: Sign in as the same user in Printix Client and Printix App.
Data light on the printer flashes, but nothing is printed
Troubleshooting » Print issues » Data light on the printer flashes, but nothing is printed
This can happen if you are trying to release a print anywhere document to a printer that has been registered as supporting PDF, but in reality it does not support PDF printing. This has been reported for some Konica Minolta printers, such as KONICA MINOLTA C652…
ID provider not found
Error messages » ID provider not found
You tried to sign in with an account that is not configured to work with this Printix Home. You selected Sign in with Google, but instead using your work account you used private gmail account. RESOLUTION: Sign in with the correct account. If this also fails, then…
User does not exist
Error messages » User does not exist
The user does not exist. The user may have been deleted. RESOLUTION: Refresh the list of users. After the refresh, the user you were working on, should be gone from the list. To find out more about the deleted user use History
Tenant does not exist
Error messages » Tenant does not exist
The web address you are entering is not the Printix Home of your company (acme). Example: https://acme.printix.net RESOLUTION: Correct the web address. Do not put www in front of the address, as your browser will report the page as not private, untrusted, or as…
Item does not exist
Error messages » Item does not exist
The printer, user, or computer you are modifying has meanwhile been deleted, perhaps by another user with administrative rights. RESOLUTION: The list with the item, for example the list of printers, is automatically refreshed. After the refresh, the item you were…
What is a network?
Getting started » Understanding networks » What is a network?
A network, in Printix, is defined by a collection of one or more Gateways (identified by their IP address and MAC address). A gateway should only be added to a network if routing is possible to the other computers/printers on the network segments within that…
Email is too large
Error messages » Capture issues » Email is too large
The attachment to the email is too large. The hard size limit is 25 MB, but as the data is base64 encoded the file size limit is more like 18 MB.
Image is too large
Error messages » Capture issues » Image is too large
For capture the minimum width or height for an image file is 16 by 16 pixels; the maximum is 8400 pixels (71 cm or 28 inches at the resolution 201 to 600 dpi).
How to print printer ID sign
How to » How to print printer ID sign
The printer ID sign makes it easy to identify the physical printer. By scanning the QR code you can open Printix App and select the printer in one go. All Printix printers gets a unique three-letter ID, also known as, the printer ID. If you want customized printer ID…
Computer failed to install print driver: -2,147,467,259
Troubleshooting » Add printer issues » Computer failed to install print driver: -2,147,467,259
For Printix Client to be able to add a printer to a computer, the print driver MUST be Authenticode signed by Microsoft, or the print driver MUST be installed on the computer in advance, or you can install the print driver’s certificate. If you manually…
How to add print queues to computer
How to » How to add print queues to computer
On the Computer properties page select the Print queues tab. Select Add print queues to computer. Select the print queues to select the print queues to be added on the computer. A star ★ appears after the printer ID if the print queue is not…
Found no printers compatible with your computer
Error messages » Found no printers compatible with your computer
No printers are listed in Printix Client. RESOLUTION user: If a yellow dot is shown on the Printix Client icon it could be that your computer is on an unknown network, probably because your are at home or travelling. Try again when your are at work. Otherwise…
Unable to perform action while Printix Client is on an unknown network
Error messages » Unable to perform action while Printix Client is on an unknown network
You have selected Discover printers on the Computer properties page, but the computer is unable to perform this, as it is currently on an Unknown network. RESOLUTION: Discover printers from the Printers page.
ID provider does not match
Error messages » ID provider does not match
You tried to sign in with an account that is not configured to work with this Printix Home. You selected Sign in with Google, but instead of using your work account, you used your private gmail account. RESOLUTION: Sign in with the correct account. If this also…
How to add Azure Blob Storage
How to » How to add Azure Blob Storage
Enable storage of pending documents in your secure cloud storage. That way, the user’s computer does not need to be online to release print later and print anywhere documents. However, a Printix Client still needs to be online on the printer’s network to…
Printix App says: Document release is not possible at the moment due to system error
Troubleshooting » Print issues » Printix App says: Document release is not possible at the moment due to system error
There is an issue with the Printix Cloud and therefore it is not possible to release documents from Printix App. You may want to check the Announcements section if there are any ongoing system errors. RESOLUTION: Try again when the system error has been…
Username or password is wrong
Error messages » Username or password is wrong
Sign in reports: Username or password is wrong RESOLUTION: Enter your correct username and password. If you registered with your email address, then enter your email address as the username. See also: How to reset password
How secure is Printix printing?
FAQ » How secure is Printix printing?
Printing with Printix is at least as secure as traditional network printing. All Printix communication inside and outside the network is secured with encryption and the use of HTTPS (SSL/TLS). Secure printing Wait until you have arrived at the printer, and then you…
Capture failed (Scan). Reason: Transfer failed to computer
Error messages » Capture issues » Capture failed (Scan). Reason: Transfer failed to computer
You have been trying to use Printix Capture on HP or Konica Minolta, but the printer is unable to reach the Printix Client computer by hostname. This is a requirement because the printer/computer scan connection uses secure HTTPS communication, and to avoid having to…
Discover printers does not find printer
Error messages » Printer registration issues » Discover printers does not find printer
A Discover printers does not add the printer as expected. Is the printer powered on? Is the printer connected to the network? Is the printer on a different subnet than the computer doing the discovery. Please add a printer from that subnet manually and then do a…
Printix Client icon does not appear
Troubleshooting » Sign in issues » Printix Client icon does not appear
The Printix Client icon does not appear. The PrintixClient- user . number .log file includes the following message: System.NotSupportedException: The requested security protocol is not supported. at…
Why card numbers are not imported
Printix Go » Card readers and cards » Why card numbers are not imported
Sometimes we get the question: Can card numbers be imported? Reasons why Printix does not offer import of card numbers: Card reader compatibility Card readers can return card numbers in different formats. This is likely to depend on the card reader type and also…
What is the Printix Anywhere printer?
FAQ » What is the Printix Anywhere printer?
The Printix Anywhere printer allows you to roam between printers and collect the document at the printer you choose. When you submit a document to the Printix Anywhere printer, your document is always kept for later release via your phone, tablet, or…
How to set up Azure Blob Storage CORS
How to » How to set up Azure Blob Storage CORS
Capture with mobile requires properly configured Cross-origin Resource Sharing (CORS) rules to be setup for the used Azure Blob Storage. In Microsoft Azure, select All Services, scroll to Storage and select Storage accounts. Select the storage account you created…
The submitted document does not get printed
Troubleshooting » Print issues » The submitted document does not get printed
This can happen if there is a policy on the computer that: Prevents the Windows feature Internet Printing Client from being turned on. Prevents direct printing. Look in the Windows PrintService logs to see if there is a policy (GPO) / Windows Registry setting that…
What if the Internet connection is lost?
FAQ » What if the Internet connection is lost?
When the Printix Client loses connection to the Internet, a yellow dot is shown on the Printix Client icon indicating the Printix Client is in the state Connection failed. When the connection fails, a red dot is shown on the Printix Client icon instead. The yellow…
How to enable Microsoft Entra authentication
How to » How to enable Microsoft Entra authentication
Enable this to allow users to sign in with their Microsoft work or school account and get single sign-on (SSO) to Printix. You just need a user account in Microsoft Entra ID to configure Microsoft Entra integration. On the Authentication page, select the…
How and how often is Printix Client updated
Printix Client » How and how often is Printix Client updated
Computers will silently update themselves to the latest approved version listed on the Software page. Upon regular intervals and at restart PrintixService.exe checks for availability of a newer version and if there is one, it will download it from software.printix.net…
Device setup in progress
Troubleshooting » Add printer issues » Device setup in progress
On Windows, when you open the Control Panel and Devices and Printers, your newly added printer is shown as installed, but the status is stuck in: Device setup in progress. You may also experience that the printer is listed under Unspecified devices. Despite this, the…
No printer port selected on Windows
Error messages » No printer port selected on Windows
On a Windows computer, when you open the Printer properties dialog and select the Ports tab, the Printix printer does not have a selected Internet port. RESOLUTION: Enable Internet Printing Client on the computer. When Printix Client is installed, it should…
Email invite has already been used or is expired
Error messages » Email invite has already been used or is expired
The link in the email can only be used once for activation and this must happen within 72 hours. You signed up and got Your Printix Home, but you did not download, install and sign in to Printix Client on a Windows or Mac computer, and now you have tried to resume…
How to update print queues on computers
How to » How to update print queues on computers
If you have changed print driver or made print driver configuration changes you must use Update print queue to have these changes take effect on already installed print queues. The print queue on the destination computer will be removed and then added again with new…
How to install print drivers that are not signed by Microsoft
How to » How to install print drivers that are not signed by Microsoft
Printix Client is not able to install an unsigned print driver until the Authenticode signature has been installed. Follow the instructions below to install the Authenticode signature on each computer, or add it to a group policy. Extract the certificate Locate the…
How to set inactivity timeout on HP printers
Printix Go » Printix Go HP – How to » How to set inactivity timeout on HP printers
Open the printer’s web page and Sign in as Administrator. On the General tab select Display Settings in the menu. In Inactivity Timeout enter the number of seconds. The default is 60 seconds. Select Apply.
How to install Printix Go on multiple printers
Printix Go » How to install Printix Go on multiple printers
How to install Printix Go on multiple printers from the Printers page How to assign a Go configuration to multiple printers How to assign a sign in profile to multiple printers How to install Printix Go on multiple printers from the Printers page Select…
How to set inactivity timeout on Kyocera printers
Printix Go » Printix Go Kyocera – How to » How to set inactivity timeout on Kyocera printers
Open the printer’s web page and Login as an administrator. In Device Settings, select Energy Saver/Timer. In Panel Reset Timer under Timer Settings, enter the number of seconds. The default is 90 seconds. Select Submit. *During card registration on Kyocera…
How to install card reader on HP printers
Printix Go » Printix Go HP – How to » How to install card reader on HP printers
Locate an available USB Type-A port on the back of the printer or on the side of the printer’s touchscreen control panel. Connect the card reader to the USB Type-A port. On the Printer properties page Card reader should show Vendor and Created for the…
How to install card reader on Epson printers
Printix Go » Printix Go Epson – How to » How to install card reader on Epson printers
Connect the card reader Locate the USB type-A port: WorkForce Enterprise MFPs: Front Side WorkForce Pro MFPs: Rear Side EcoTank Pro MFPs: Front Side Connect the card reader. *If you connect a card reader to the wrong port you will get the message:…
How to install card reader on Xerox printers
Printix Go » Printix Go Xerox – How to » How to install card reader on Xerox printers
Activate card reader plug-in on VersaLink printers You need to install the Xerox USB Card Reader plug-in as follows: Download the USB Card Reader plug-in Visit support.xerox.com. Search for the model of your printer (Example: VersaLink C7020). Open the Drivers &…
How to use Printix Go on Xerox printers
Printix Go » Printix Go Xerox – How to » How to use Printix Go on Xerox printers
How to sign in with ID code at a Xerox printer How to sign in with card at a Xerox printer How to release documents at a Xerox printer How to sign out at a Xerox printer How to register card at a Xerox printer How to manage cards How to reset ID code or PIN…
How to set inactivity timeout on Xerox printers
Printix Go » Printix Go Xerox – How to » How to set inactivity timeout on Xerox printers
Open the printer’s web page and Log In as admin. On the menu select System. Select Timeouts. In the Reset Device Control Panel section: In System Timeout type the number of seconds (the default is 90 seconds). Select OK.
How to configure SNMPv1/v2 on Xerox printers
Printix Go » Printix Go Xerox – How to » How to configure SNMPv1/v2 on Xerox printers
Open the printer’s web page and Log In as admin. On the menu select System. Select Connectivity. In the Protocols section select SNMP. Select SNMPv1/v2 In the Community Names section In Community Name Read/Write type set community name…
How to use Printix Go on Epson printers
Printix Go » Printix Go Epson – How to » How to use Printix Go on Epson printers
How to sign in with ID code at an Epson printer How to sign in with card at an Epson printer How to release documents at an Epson printer How to sign out at an Epson printer How to register card at an Epson printer How to manage cards How to reset ID code or…
How to use Printix Go on Lexmark printers
Printix Go » Printix Go Lexmark – How to » How to use Printix Go on Lexmark printers
How to sign in with ID code at a Lexmark printer How to sign in with card at a Lexmark printer How to release documents at a Lexmark printer How to sign out at a Lexmark printer How to register card at a Lexmark printer How to manage cards How to reset ID…
How to set inactivity timeout on Lexmark printers
Printix Go » Printix Go Lexmark – How to » How to set inactivity timeout on Lexmark printers
Open the printer’s web page and Log in as Administrator. On the menu select Settings. Select Device. Change Screen Timeout to the number of seconds you want the timeout to be. The default is 60 seconds. Select Save.
How to install card reader on Ricoh printers
Printix Go » Printix Go Ricoh – How to » How to install card reader on Ricoh printers
Connect the card reader Remove the bracket on the right side of the printer’s touchscreen control panel. Locate the USB mini-B port. Connect the card reader to the USB mini-B port. Mount the bracket again. If Printix Go is already installed, select Update…
How to set inactivity timeout on Ricoh printers
Printix Go » Printix Go Ricoh – How to » How to set inactivity timeout on Ricoh printers
After installing Printix Go on a Ricoh printer, the inactivity timeout must be changed to avoid errors. Open the printer’s web page and Sign in as administrator. Select Device Management > Configuration. Select Timer. If Auto Logout Timer is enabled, make…
How to use Printix Go on HP printers
Printix Go » Printix Go HP – How to » How to use Printix Go on HP printers
How to sign in with ID code at an HP printer How to sign in with card at an HP printer How to release documents at an HP printer How to capture at an HP printer How to sign out at an HP printer How to register card at an HP printer How to manage cards How…
How to use Printix Go on Ricoh printers
Printix Go » Printix Go Ricoh – How to » How to use Printix Go on Ricoh printers
How to sign in with ID code at a Ricoh printer How to sign in with card at a Ricoh printer How to release documents at a Ricoh printer How to capture at a Ricoh printer How to sign out at a Ricoh printer How to register card at a Ricoh printer How to sign in as…
How to use Printix Go on Kyocera printers
Printix Go » Printix Go Kyocera – How to » How to use Printix Go on Kyocera printers
How to sign in with ID code at a Kyocera printer How to sign in with card at a Kyocera printer How to release documents at a Kyocera printer How to capture at a Kyocera printer How to log out from a Kyocera printer How to register card at a Kyocera printer How…
How to set inactivity timeout on Fujifilm printers
Printix Go » Printix Go Fujifilm – How to » How to set inactivity timeout on Fujifilm printers
Sign in to the printer’s web page. In the System menu, select Timeouts. In System timeout, enter the number of seconds.
How to use Printix Go on Fujifilm printers
Printix Go » Printix Go Fujifilm – How to » How to use Printix Go on Fujifilm printers
How to sign in with ID code at a Fujifilm printer How to sign in with card at a Fujifilm printer How to release documents at a Fujifilm printer How to sign out at a Fujifilm printer How to register card at a Fujifilm printer How to manage cards How to reset…
When I want to release a document, it says: Document is unavailable
Troubleshooting » Print issues » When I want to release a document, it says: Document is unavailable
In Printix App you may experience the following: One or more selected documents are labelled: Document is unavailable. After a Select all of documents, an Unavailable documents dialog appears with the question: Deselect the unavailable documents? The above…
How to publish to Power BI on the web
How to » How to publish to Power BI on the web
If your organization is using Power BI service, you can Publish reports to the Power BI service and set up Scheduled refresh. Open Power BI Desktop. On the File menu select Publish, and then select Publish to Power BI. Select Save. In the Publish to Power BI…
How to reset to factory settings on HP printers
Printix Go » Printix Go HP – How to » How to reset to factory settings on HP printers
Open the printer’s web page and Sign in as Administrator. On the General tab select Reset Factory Settings in the menu. In the section Reset Firmware select Reset. Select Reset. The printer will now restart. Set printer’s date and time…
How to remotely access control panel on Kyocera printers
Printix Go » Printix Go Kyocera – How to » How to remotely access control panel on Kyocera printers
Open the printer’s web page and Login as administrator. In the Network Settings menu, select Protocol. Make sure Enhanced VNC (RFB) over SSL is turned on. Download and install VNC Viewer from the internet. In VNC Viewer, select the File menu and then New…
How to use view mode on the Printers page
How to » How to use view mode on the Printers page
Select View mode to control what printer information should be shown. The ID and Printer name columns are always shown. Default – An overview of printers, their status and location. Columns: Queues, Status, Network, Address, Created, and…
How to remotely access control panel on Lexmark printers
Printix Go » Printix Go Lexmark – How to » How to remotely access control panel on Lexmark printers
Open the printer’s web page and Log in as administrator. In the Settings menu, select Device. Select Remote Operator Panel. In Launch Remote Operator Panel, select Launch.
How to remotely access control panel on HP printers
Printix Go » Printix Go HP – How to » How to remotely access control panel on HP printers
Open the printer’s web page and Sign in as Administrator. On the Information tab, select Remote Control-Panel in the menu. Select Launch Private Remote Control-Panel.
How to remotely access control panel on Ricoh printers
Printix Go » Printix Go Ricoh – How to » How to remotely access control panel on Ricoh printers
Open the printer’s web page and Login as Administrator. On the menu, select Device Management, and then Remote Panel Operation.
How to remotely access control panel on Xerox printers
Printix Go » Printix Go Xerox – How to » How to remotely access control panel on Xerox printers
Open the printer’s web page. Select Remote Control Panel. Select Request Session.
How to set up scan settings on Ricoh printers
Printix Go » Printix Go Ricoh – How to » How to set up scan settings on Ricoh printers
When creating a capture workflow in Printix Administrator, the Orientation and Paper size settings have the following constraints on Ricoh printers: The Orientation setting must match the feeding direction of the paper. If you scan a portrait document, set the…
How to install card reader on Konica Minolta printers
Printix Go » Printix Go Konica Minolta – How to » How to install card reader on Konica Minolta printers
A Konica Minolta field service engineer needs to be involved to enable the use of a card reader. Connect the card reader directly to the external USB port located at the rear next to the network port. It may be necessary to remove the right-rear cover to access the USB…
How to set up scan settings on HP printers
Printix Go » Printix Go HP – How to » How to set up scan settings on HP printers
Scan settings of Printix capture workflows are independent from the printer. Users can select scan settings that might not be supported by the printer, which means that the printer might override the requested scan parameters to complete the workflow. The Printix…
No Printix Client acts as proxy on this network
Error messages » No Printix Client acts as proxy on this network
There is no Printix Client on this network to facilitate the communication from the Printix Cloud to your network. RESOLUTION: Start Printix Client on your computer. Install Printix Client on at least one computer that is powered on at all times. If your company…