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Sign in issues

Troubleshooting » Sign in issues

Open Printix Troubleshooter PDF I can not sign in to Printix Administrator Your sign-in was successful but does not meet the criteria to access this resource Sign in to Printix App does not allow username and password to be entered Not signed in after sign in…

Sign in profile

Printix Administrator » Settings » Printix Go » Sign in profile

You can see the Printers that use the sign in profile. Select Sign in profile setup to open Sign in profile menu: Select Assign to printers to assign the sign in profile to multiple printers. Select Delete sign in profile to delete the sign in profile.…

Loops back to Sign in page

Troubleshooting » Sign in issues » Loops back to Sign in page

Printix Client does not know its Printix Home Is a web proxy and/or SSL inspection used? I do not recognize the used web proxy Is FIPS (Federal Information Processing Standards) enabled on the computer? Printix Client does not know its Printix Home When this is…

How to sign in

How to » How to sign in

Sign in with Microsoft If you see Sign in with Microsoft, select this and sign in with your Microsoft work or school account. Automatic registration of the user happens the first time the user Sign in with Microsoft to Printix. Single sign-on (SSO) to Printix…

Sign in page shows: Website not found

Troubleshooting » Sign in issues » Sign in page shows: Website not found

Follow the suggestions shown on the page. If this does not help, then submit a support request where you describe the issue and supply the information obtained by following these steps: Right-click the page and select Properties. Double-click on the text:…

Sign in is not automatic first time on Azure AD joined computer

Troubleshooting » Sign in issues » Sign in is not automatic first time on Azure AD joined computer

Sign in to Printix Client is automatic on Azure AD joined Windows 10 and 11 computers. Works with editions: Pro, Enterprise and Education. Microsoft does not support Azure AD Join on the Home editions. However, if you have not accepted Printix for all users, users will…

Not signed in after sign in to Printix Client

Troubleshooting » Sign in issues » Not signed in after sign in to Printix Client

After Sign in to the Printix Client and closing the browser window (as instructed), the Printix Client menu still does not display you as signed in and a yellow dot is shown on the Printix Client icon indicating the Printix Client is in the state Connection…

How to remove sign in with email

How to » How to remove sign in with email

This will remove the Sign in with email option from Printix Administrator, Printix Client, Printix Configurator, and the Printix App web app. The Sign in with email option is always available for the native Printix App for Android and iOS/iPadOS and Sign in from…

I can not sign in to Printix Administrator

Troubleshooting » Sign in issues » I can not sign in to Printix Administrator

You are not able to sign in to Printix Administrator. RESOLUTION: Open your browser in Incognito or In private mode and enter the Printix Home (acme) followed by /admin Example: https://acme.printix.net/admin You will get Permission denied if you do not have the…

How to sign in with card at printer

Printix Go » How to sign in with card at printer

These are generic instructions. Printer vendor specific instructions: Epson, HP, Konica Minolta, Kyocera, Lexmark, Ricoh, Xerox. Present card to the printer’s card reader. Before 60 seconds have elapsed, select the Printix Print icon. A computer…

How to sign in and check status of your requests

Product Support » How to sign in and check status of your requests

Sign in to Product Support (support.printix.net). Select your name and My activities. On the Requests tab you can see any support request you have submitted or are CC’ed on.

How to sign in with ID code at printer

Printix Go » How to sign in with ID code at printer

These are generic instructions. Printer vendor specific instructions: Epson, HP, Konica Minolta, Kyocera, Lexmark, Ricoh, Xerox. Enter ID code (6-digit) on the touchscreen. Select to see the digits entered. If you do not know your ID code: Select…

How to sign in as guest on Kyocera printers

Printix Go » Printix Go Kyocera – How to » How to sign in as guest on Kyocera printers

On the Sign in page, select Guest in the upper right corner of the printer’s touchscreen control panel. Select the function you wish to use, for example, Copy if that is available. The accessible functions depend on the Access control settings in the Go…

How to sign in as guest on Ricoh printers

Printix Go » Printix Go Ricoh – How to » How to sign in as guest on Ricoh printers

Follow these steps to sign in as guest on Ricoh printers when Printix Go is installed. *This is coming functionality and requires a future Printix Go Ricoh version. Last modified 2022/12/14. *The Access control settings in the Go configuration MUST have at least one…

How to sign out

Printix Go » How to sign out

These are generic instructions. Printer vendor specific instructions: Epson, HP, Konica Minolta, Kyocera, Lexmark, Ricoh, Xerox. You can sign out from the printer using these methods: Automatic sign out if no activity. If the printer does not register key…

How to sign in as machine administrator on Ricoh printers

Printix Go » Printix Go Ricoh – How to » How to sign in as machine administrator on Ricoh printers

Follow these steps to sign in as an administrator on Ricoh printers when Printix Go is installed. Printix Go Ricoh version 2.0.0.16 and later *This is coming functionality and requires Printix Go Ricoh version 2.0.0.16 and later. Last modified 2022/12/15. On the…

How to sign in as machine administrator on Xerox printers

Printix Go » Printix Go Xerox – How to » How to sign in as machine administrator on Xerox printers

Follow these steps to sign in as machine administrator on Xerox printers when Printix Go is installed. You will be asked to enter the same Username and Password that you used in the Printix Go sign in profile. Select the Keyboard icon in the top right…

How to sign in as guest on Konica Minolta printers

Printix Go » Printix Go Konica Minolta – How to » How to sign in as guest on Konica Minolta printers

Follow these steps to sign in as guest on Konica Minolta printers when Printix Go is installed. *Requires Printix Go Konica Minolta version 1.3.0.0 and later. On the Sign in page, select Guest in the upper right corner of the printer’s touchscreen control…

Document is empty

Troubleshooting » Print issues » Document is empty

Some print drivers can make print jobs that contain 0 bytes. If you look in the Windows PrintService event logs, you will also see a message that says that the print job contains 0 bytes. On the computer in question: Remove print queue that uses the print…

How to sign in as an administrator on HP Workpath printers

Printix Go » Printix Go HP – How to » How to sign in as an administrator on HP Workpath printers

When first signing in to an HP Workpath printer, there is no option to sign in as an administrator. To enable signing in to the printer as an administrator: Sign in to the printer’s web page as an administrator. On the Security tab, select Access Control in…

What is the Printix Anywhere printer?

FAQ » What is the Printix Anywhere printer?

The Printix Anywhere printer allows you to roam between printers and collect the document at the printer you choose. When you submit a document to the Printix Anywhere printer, your document is always kept for later release via your phone, tablet, or…

Sign in to Printix App does not allow username and password to be entered

Troubleshooting » Sign in issues » Sign in to Printix App does not allow username and password to be entered

In Printix App you are not able to enter username and password after you select Sign in with Microsoft or Sign in with Google. During sign in Printix App will need to open a browser to complete the sign in process. If your phone or tablet is subject to Mobile Device…

How to print printer ID sign

How to » How to print printer ID sign

The printer ID sign makes it easy to identify the physical printer. By scanning the QR code you can open Printix App and select the printer in one go. All Printix printers gets a unique three-letter ID, also known as, the printer ID. If you want customized printer ID…

What is a network?

Getting started » Understanding networks » What is a network?

A network, in Printix, is defined by a collection of one or more Gateways (identified by their IP address and MAC address). A gateway should only be added to a network if routing is possible to the other computers/printers on the network segments within that…

Email is too large

Error messages » Capture issues » Email is too large

The attachment to the email is too large. The hard size limit is 25 MB, but as the data is base64 encoded the file size limit is more like 18 MB.

Image is too large

Error messages » Capture issues » Image is too large

For capture the minimum width or height for an image file is 16 by 16 pixels; the maximum is 8400 pixels (71 cm or 28 inches at the resolution 201 to 600 dpi).

Your sign-in was successful but does not meet the criteria to access this resource

Troubleshooting » Sign in issues » Your sign-in was successful but does not meet the criteria to access this resource

Your organization have set Conditional access in Azure Active Directory and this access policy may have applied on the group or user. RESOLUTION: Follow the instructions in: Azure AD conditional access

What if the Internet connection is lost?

FAQ » What if the Internet connection is lost?

Without an Internet connection you are temporarily unable to: Sign in to Printix Administrator. Configure Printix and manage printers with Printix Administrator. Access this manual. Users can not print Via the cloud, Mobile print and Chrome print. See also: Which…

This is not a printer

Error messages » Printer registration issues » This is not a printer

The entered address does not point to a printer. RESOLUTION: Correct the address so it points to the printer.

Username or password is wrong

Error messages » Username or password is wrong

Sign in reports: Username or password is wrong RESOLUTION: Enter your correct username and password. If you registered with your email address, then enter your email address as the username. See also: How to reset password

How to print in black by default

How to » How to print in black by default

The Dashboard shows the percentage of pages Printed in black for the selected period. The numbers are based on meter readings Printix Client collects from the printers registered in Printix. You can Improve cost savings by making the print driver print in black by…

Email domain is not allowed

Error messages » Email domain is not allowed

You are trying to self-register, but your email is not allowed. RESOLUTION: Contact an administrator and ask to be invited.

How secure is Printix printing?

FAQ » How secure is Printix printing?

Printing with Printix is at least as secure as traditional network printing. All Printix communication inside and outside the network is secured with encryption and the use of HTTPS (SSL/TLS). Secure printing Wait until you have arrived at the printer, and then you…

How and how often is Printix Client updated

Printix Client » How and how often is Printix Client updated

Computers will silently update themselves to the latest approved version listed on the Software page. Upon regular intervals and at restart PrintixService.exe checks for availability of a newer version and if there is one, it will download it from software.printix.net…

How to use Single Sign-On with Kofax AutoStore

How to » How to use Single Sign-On with Kofax AutoStore

While you are logged in to Printix Go on a printer, AutoStore uses your login details to automatically log you in to AutoStore. If your user data exists in AutoStore, Single Sign-On (SSO) will be successful. When you log out of Printix Go, you are also logged out of…

How to use Single Sign-On with Kofax TotalAgility

How to » How to use Single Sign-On with Kofax TotalAgility

While you are logged in to Printix Go on a printer, Kofax TotalAgility (KTA) uses your login details to automatically log you in to KTA. If your user data exists in KTA, Single Sign-On (SSO) will be successful. When you log out of Printix Go, you are also logged out of…

Data light on the printer flashes, but nothing is printed

Troubleshooting » Print issues » Data light on the printer flashes, but nothing is printed

This can happen if you are trying to release a print anywhere document to a printer that has been registered as supporting PDF, but in reality it does not support PDF printing. This has been reported for some Konica Minolta printers, such as KONICA MINOLTA C652…

Missing print driver

Error messages » Printer registration issues » Missing print driver

There is no print driver selected. RESOLUTION: Add the print driver to the Printix driver store.

Missing printer information

Error messages » Printer registration issues » Missing printer information

Unable to get any information from the printer. Has SNMP been disabled on the printer? Is the communication blocked by a firewall? RESOLUTION: Check the above and try again. It is recommended to restart the printer after having made changes to its SNMP…

Device setup in progress

Troubleshooting » Add printer issues » Device setup in progress

On Windows, when you open the Control Panel and Devices and Printers, your newly added printer is shown as installed, but the status is stuck in: Device setup in progress. You may also experience that the printer is listed under Unspecified devices. Despite this, the…

How to use Single Sign-On with Ricoh Adaptable Authentication API

How to » How to use Single Sign-On with Ricoh Adaptable Authentication API

The Ricoh Adaptable Authentication API (AAA) makes it possible for third-party applications to use Single Sign-On (SSO), as long as they support Ricoh AAA. With AAA, login and logout notifications appear in these third-party applications when the Printix user logs in…

Authentication

Printix Administrator » Authentication

To get here: Select Menu , Authentication *You can always Invite users via email. Enable one or more of these sign in methods and thereby offer users a bit of self-service so you do not have to invite them. Left pane – Shows a summary of the…

Email invite has already been used or is expired

Error messages » Email invite has already been used or is expired

The link in the email can only be used once for activation and this must happen within 72 hours. You signed up and got Your Printix Home, but you did not download, install and sign in to Printix Client on a Windows or Mac computer, and now you have tried to resume…

Are documents printed in the order they were submitted?

FAQ » Are documents printed in the order they were submitted?

Whether documents are printed in the order they were submitted/released depends on how you are printing via Printix. Documents printed directly to the printer When you select Print in the application, the application starts to process the document, then sends it to…

The submitted document does not appear in Printix App

Troubleshooting » Print issues » The submitted document does not appear in Printix App

In Printix Client and Printix App look at who is listed as Signed in as, and verify that it is the same user. RESOLUTION: Sign in as the same user in Printix Client and Printix App.

Client menu

Printix Client » Client menu

Menu on Windows Open Printix Client to see the menu: Printers… Add printer and install print driver. Not available if Allow users to add printers via Printix Client is unchecked. Administrators will always be able to select Printers… See…

Printix Client icon does not appear

Troubleshooting » Sign in issues » Printix Client icon does not appear

The Printix Client icon does not appear. The PrintixClient- user . number .log file includes the following message: System.NotSupportedException: The requested security protocol is not supported. at…

Printix App says: Document release is not possible at the moment due to system error

Troubleshooting » Print issues » Printix App says: Document release is not possible at the moment due to system error

There is an issue with the Printix Cloud and therefore it is not possible to release documents from Printix App. You may want to check the Announcements section if there are any ongoing system errors. RESOLUTION: Try again when the system error has been…

How to open the printer’s web page

How to » How to open the printer’s web page

Printers that have a direct network connection often include a built-in web server that lets you manage the printer from any browser on the network. Open a web browser and enter the printer’s IP address (Example: 192.168.1.10) or hostname in the address…

When I want to release a document, it says: Document is unavailable

Troubleshooting » Print issues » When I want to release a document, it says: Document is unavailable

In Printix App you may experience the following: One or more selected documents are labelled: Document is unavailable. After a Select all of documents, an Unavailable documents dialog appears with the question: Deselect the unavailable documents? The above…

Unable to perform action while Printix Client is on an unknown network

Error messages » Unable to perform action while Printix Client is on an unknown network

You have selected Discover printers on the Computer properties page, but the computer is unable to perform this, as it is currently on an Unknown network. RESOLUTION: Discover printers from the Printers page.

Universal Print by Microsoft

Getting started » Universal Print by Microsoft

Printix integrates with Universal Print by Microsoft and runs on Microsoft Azure. Requirements Features How to integrate with Universal Print How to revoke the integration with Universal Print Requirements Microsoft Azure AD. An active Universal…

How to use view mode on the Printers page

How to » How to use view mode on the Printers page

Select View mode to control what printer information should be shown. The ID and Printer name columns are always shown. Default – An overview of printers, their status and location. Columns: Queues, Status, Network, Address, Created, and…

How to include Printix Client in a managed image

How to » How to include Printix Client in a managed image

To make Printix Client work with a managed image, you need to modify Windows Registry before you create the managed image. Install Printix Client, so it becomes part of the new managed image. A managed image is typically used in connection with: Azure Virtual…

Why does a group have no or missing users?

FAQ » Why does a group have no or missing users?

Printix will only synchronize users/group membership for users when BOTH of the below two conditions are met: The user is registered in Printix. The group in question is used within Printix. The Groups page lists the groups that are used with Printix: Group is…

How to print 2-sided by default

How to » How to print 2-sided by default

The Dashboard shows the percentage of pages Printed 2-sided for the selected period. 2-sided printing is also known as: Duplex, Double-sided, and Front-and-back. The numbers are based on meter readings Printix Client collects from the printers registered in…

How to control if anywhere documents should come out in color or black

How to » How to control if anywhere documents should come out in color or black

When you submit a document to the Printix Anywhere printer, your document is always kept for later release via your phone, tablet, or computer. On Windows (11, 10, Server 2022, 2019, and 2016) the document is sent as PDF and processed using the print driver…

Citrix and RDS

Getting started » Citrix and RDS

Printix printing is also possible if you use Citrix or Remote Desktop Services (RDS). Install Printix Client on the Citrix Servers and install Printix Client on at least one computer at each site/location. Please refer to Citrix and RDS Profile Management on how…

Security and data protection

Introduction » Security and data protection

In order to allow you to manage your printers and offer our Printix Cloud Print Management Service, we register necessary information. This is typically the information you can see either directly or in a processed format in Printix Administrator. *Printix meets the…

How to install print drivers that are not signed by Microsoft

How to » How to install print drivers that are not signed by Microsoft

Printix Client is not able to install an unsigned print driver until the Authenticode signature has been installed. Follow the instructions below to install the Authenticode signature on each computer, or add it to a group policy. Extract the certificate Locate the…

Card readers and cards

Printix Go » Card readers and cards

Card readers are typically connected to the printer via USB. Selected printers (HP) may have a hardware integration pocket that allows a card reader to be mounted inside the printer and be connected typically via a USB mini connector. Readers can be keyboard (KBD)…

How to open Printix Administrator

How to » How to open Printix Administrator

There are multiple ways in which you can open Printix Administrator on your computer, tablet, and phone. Visit printix.net and select Sign in. Assuming you have the Role as System manager, you can select Printix Administrator to open this. You may be asked to Pick a…

How to capture at the printer

Printix Go » How to capture at the printer

*This is a coming functionality and is subject to change. Contact sales.printix@kofax.com if you have questions. Last modified 2022/12/14. These are generic instructions. Sign in to the printer. Select the Printix Capture icon. A list of capture…

How to start the Print Spooler

How to » How to start the Print Spooler

Windows If you do not see any printers on your computer, it could be because the Print Spooler has been crashed, possibly by a print driver. Follow these steps to start the Print Spooler again. Select Windows logo key + R to open Run. Type: services.msc, and…

Printix Go supported printers and MFPs

Printix Go » Printix Go supported printers and MFPs

Printix Go is available for these vendors: Epson HP HP Workpath Konica Minolta Kyocera Lexmark Ricoh Xerox Features Present card to Sign in at printer to release documents. Printix functions: Print (release documents). Coming functionality Capture…

How to enable printing via the cloud

How to » How to enable printing via the cloud

Normally, for printing to function, a user’s computer must be on the same company network as the printer. By enabling printing via the cloud, users can print to this printer while they are on another company network. Open the Print queue properties…

How to enable the HP Workpath platform

Printix Go » Printix Go HP – How to » How to enable the HP Workpath platform

Open the printer’s web page and Sign in as Administrator. On the Security tab, select General Security in the menu if it is not already selected. In HP Workpath platform, select Enable. Select Restart. If you install HP Workpath on an HP OXPd printer, you…

The submitted document does not get printed

Troubleshooting » Print issues » The submitted document does not get printed

This can happen if there is a policy on the computer that: Prevents the Windows feature Internet Printing Client from being turned on. Prevents direct printing. Look in the Windows PrintService logs to see if there is a policy (GPO) / Windows Registry setting that…

How to create and reset PIN code

Printix Go » How to create and reset PIN code

The PIN code is the same whether you sign in to printer with ID code or card. Sign in to Printix App. Select Menu , and Cards and codes . Select Create to get a PIN code. Enter PIN code (4-digits) and select Save. Select Reset and enter a new PIN code to…

Printix Go Lexmark supported printers and MFPs

Printix Go » Printix Go supported printers and MFPs » Printix Go Lexmark supported printers and MFPs

Last modified 2023/01/09. Requirements As a general rule, Printix Go supports Lexmark printers and MFPs that are compatible with Lexmark Embedded Solutions Framework (eSF) version 6.x. Latest Lexmark printer firmware version. See also: Lexmark documentation…

How to see and reset ID code

Printix Go » How to see and reset ID code

The ID code can be used to sign in at printers that has Printix Go installed. Sign in to Printix App. Select Menu , and Cards and codes . Select Create to get an ID code. If you see PIN code required, then select Create to create a PIN code and enter PIN code…

Printix Go Ricoh supported printers and MFPs

Printix Go » Printix Go supported printers and MFPs » Printix Go Ricoh supported printers and MFPs

Last modified 2023/01/30. Installation on one printer at a time from the Printer properties page is supported. Installation on multiple printers from the Printix Go tab on the Settings page is not supported. If you intend to install on a Gestetner, Infotec,…

Printix Go HP supported printers and MFPs

Printix Go » Printix Go supported printers and MFPs » Printix Go HP supported printers and MFPs

Last modified 2023/01/30. What is the difference between Printix Go HP Workpath and Printix Go HP? Printix Go HP Workpath launched in 2022 needs to be installed on the printer from HP Command Center, followed by a subsequent configuration to make it work with your…

How to see the version of Printix Client

How to » How to see the version of Printix Client

On the computer Windows Select and hold the Ctrl key and open the client menu. Help is toggled to Diagnostics. Select Diagnostics. Version is that of the currently installed Printix Client. If you open the Control Panel, Features and Programs and select…

How to change the role of a user

How to » How to change the role of a user

As System manager you can change the role of all other users. Open the Users page. Select the user and select Modify. On the Setup tab select the role and select Save. An email is sent to the user when the role is changed. *The user will have to sign in after…

How to stop and start Printix Service

How to » How to stop and start Printix Service

On Windows On Mac How to stop and start Printix Service on Windows Select Windows logo key + R to open Run. Type: services.msc, and select OK. Right-click Printix Service. Depending on what you want to do, select Stop or Start. *On Windows Printix…

Printix Go Xerox supported printers and MFPs

Printix Go » Printix Go supported printers and MFPs » Printix Go Xerox supported printers and MFPs

Last modified 2022/11/25. Requirements As a general rule, Printix Go supports Xerox printers and MFPs that support Xerox EIP (Extensible Interface Platform) version 3.7 or later. It is highly recommended to use the latest firmware version. Printer…

How to interact with the Printix Power BI report

How to » How to interact with the Printix Power BI report

Once you have set up analytics, the Printix Power BI report provides a multi-perspective view into your Printix managed print environment. *Try this interactive Power BI demo report. The report has 16 pages (or tabs): About the report Overview Printers…

Printix Go HP Workpath supported printers and MFPs

Printix Go » Printix Go supported printers and MFPs » Printix Go HP Workpath supported printers and MFPs

Last modified 2022/11/30. What is the difference between Printix Go HP Workpath and Printix Go HP? Printix Go HP Workpath launched in 2022 needs to be installed on the printer from HP Command Center, followed by a subsequent configuration to make it work with your…

How to publish to Power BI on the web

How to » How to publish to Power BI on the web

If your organization is using Power BI service, you can Publish reports to the Power BI service and set up Scheduled refresh. Open Power BI Desktop. On the File menu select Publish, and then select Publish to Power BI. Select Save. In the Publish to Power BI…

How to automatically add and remove print queues

How to » How to automatically add and remove print queues

On the Print queues page select individual print queues and select Modify. Check Add print queue automatically to add the selected print queues automatically on users’ computers running Printix Client. Only available if the print queue is Active. Print…

How to get started with capture and workflow

How to » How to get started with capture and workflow

*This is coming functionality and is subject to change. Contact sales.printix@kofax.com if you have questions. We recommend that you, as the System manager, go through the below so you and your users can get started with capture and workflow. Check…

Printix Go Konica Minolta supported printers and MFPs

Printix Go » Printix Go supported printers and MFPs » Printix Go Konica Minolta supported printers and MFPs

Last modified 2023/01/30. Requirements As a general rule, Printix Go supports Konica Minolta printers and MFPs that support Konica Minolta OpenAPI 5.1 or later and are either generation 5 or generation 6 models. It is highly recommended to use one of the tested…

How to change the language of a Kyocera printer

Printix Go » Printix Go Kyocera – How to » How to change the language of a Kyocera printer

Sign in to the printer’s web page as an administrator. Select Device Settings and System in the menu. In General, set the desired Language, then select Submit. The language does not change immediately in two scenarios: If a user is not signed in to the…

How to find the card reader IDs on Lexmark printers

Printix Go » Printix Go Lexmark – How to » How to find the card reader IDs on Lexmark printers

Connect the card reader to the USB port on the Lexmark printer. Open the printer’s web page by entering the printer’s address followed by /se. Example: 192.168.1.10/se Select Embedded Solutions. Select USB Information to see the below information about…

How to set the web server password on Ricoh printers

Printix Go » Printix Go Ricoh – How to » How to set the web server password on Ricoh printers

To be able to install and uninstall on Ricoh SOP printers Generation 2, the web server password must be the default (ricoh). Open the printer’s web page and Login as Administrator. On the menu select Device Management, and then Configuration. In the…

How to test communication to Printix Cloud from the printer

Troubleshooting » Printix Go issues » How to test communication to Printix Cloud from the printer

Printix Go on the printer needs to be able to communicate to the Printix Cloud internet endpoints: https://device-api.printix.net https://api.printix.net https://on-device-printer-sign-in.printix.net https://on-device-printer-release-documents.printix.net You…

How to enable use of HTTPS between Print Spooler and Printix Client

Printix Client » How to enable use of HTTPS between Print Spooler and Printix Client

All Printix communication inside and outside the network is secured with encryption and the use of HTTPS. Follow these steps to allow the PrintixService.exe to listen for print data from the Windows Print Spooler (spoolsv.exe) via HTTPS (TCP port 21343). Requires…

Getting started

Getting started

Visit printix.net and select Free trial. Enter Work email. Enter Full name. Optionally enter Phone number. Enter Company name. Select Country. Optionally change I am starting this trial as to Service provider if this is the case. Enter Subdomain. Because…

Printix Go

Printix Administrator » Settings » Printix Go

On the Printix Go tab, you can create, modify, and delete Sign in profiles and Go configurations. To get here: Select Menu , Settings . Select the Printix Go tab. Select Go configuration name (All locked) to open Go configuration page to see the…

How to install Printix Go on multiple printers

Printix Go » How to install Printix Go on multiple printers

How to install Printix Go on multiple printers from the Printers page How to assign a Go configuration to multiple printers How to assign a sign in profile to multiple printers How to install Printix Go on multiple printers from the Printers page Select…

How to deploy Printix Client

How to » How to deploy Printix Client

Once you have added the first users, you should consider using the below methods to deploy Printix Client and get users to print with and use Printix. Let users download Printix Client and register themselves Deploy Printix Client with Microsoft Endpoint…

How to open Printix Client

How to » How to open Printix Client

Windows Select the arrow next to the notification area on the task bar. Select the Printix Client icon. If it does not show, then Install Printix Client. Printix Client menu appears. If you are already signed in your name is shown next to Sign in.…

Migrate print server to Printix Cloud

Getting started » Next steps » Migrate print server to Printix Cloud

Step 1: Install Printix Client on the print server Step 2: Deploy Printix Client to computers Step 3: Remove print server Requirements: You have access to an administrative account and can sign in to the print servers. Make the recommended: Implementation…

How to enable Azure AD groups

How to » How to enable Azure AD groups

If you have enabled Azure authentication you can use Azure AD groups to deploy and control access to printers based on users’ group membership. You must have the role as global admin in Azure AD to synchronize groups. *Nested groups are not supported. On…

How to use Printix Go on Xerox printers

Printix Go » Printix Go Xerox – How to » How to use Printix Go on Xerox printers

How to sign in with ID code at a Xerox printer How to sign in with card at a Xerox printer How to release documents at a Xerox printer How to sign out at a Xerox printer How to register card at a Xerox printer How to manage cards How to reset ID code or PIN…

How to prepare Lexmark printer for Printix Go

Printix Go » Printix Go Lexmark – How to » How to prepare Lexmark printer for Printix Go

Create a local admin account on the printer Open the printer’s web page and Sign in as Administrator. On the menu select Settings. Select Security. Select Login Methods. In the Local Accounts section select Add User. Select User Name/Password. In the…

How to add users

How to » How to add users

Users can be added and registered as follows: Automatic registration For users to be registered automatically requires one of these methods: Azure authentication User must have a Microsoft work or school account. Azure AD guest users, also known as Azure Active…

Install Printix Go

Printix Go » Install Printix Go

In order to install Printix Go, a Sign in profile and a Go configuration must be created and assigned. Also, it must be a Printix Go supported printer. Open Printer properties and select the Printix Go tab. Select Sign in profile setup to open Sign in…

How to use Printix Go on Ricoh printers

Printix Go » Printix Go Ricoh – How to » How to use Printix Go on Ricoh printers

How to sign in with ID code at a Ricoh printer How to sign in with card at a Ricoh printer How to release documents at a Ricoh printer How to sign out at a Ricoh printer How to register card at a Ricoh printer How to sign in as guest on Ricoh printers How to…