This can happen if there is a policy on the computer that:

  • Prevents the Windows feature Internet Printing Client from being turned on.
  • Prevents direct printing.
    Look in the Windows PrintService logs to see if there is a policy that prevents direct printing. If required submit support request if you need assistance. Please include Windows PrintService log from the failed print attempt.

Enable Internet Printing Client

  1. Open Control Panel and select Programs and Features.
  2. Select Turn Windows feature on or off.
  3. In the Windows Features dialog scroll to and expand Print and Document Services.
  4. Check Internet Printing Client.
  5. Select OK.
  6. Restart the computer.

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