Printers that fail to register will appear on this page.
- Open Printers page.
- Select Unregistered printers
See also: Printer registration issues
- Select and Diagnose.
- Select a printer and select Diagnose at the bottom of the screen.
- Select and Info to see information about the printer.
- Select Refresh to refresh the list.
- Select Search
- Enter printer ID.
Uppercase and lowercase letters are treated the same.
- Select item to sort by this.
- Select item again to toggle sort order: and
- Select ID to sort by printer ID.
- Select Issue to sort by issue.
- Select Information to sort by information.
- To delete a printer select and Delete.
- Select the printer(s) and select Delete
- Select the checkbox at the top of the list to select all printers.
- Missing printer information
- Unknown model name
Printer registration issues like the above can occur if SNMPv1 is disabled or if the Get Community Name is not “public”. Use Add SNMP configuration if the printer is using a different community name or has SNMPv3 enabled. To troubleshoot you can download the command line tool SnmpWalk to check that SNMP communication is working.
- Download SnmpWalk.exe
- Unzip the SnmpWalk.zip file.
- Open a command prompt and browse to the folder where you extracted the SnmpWalk.exe file.
- To get the MIB from the printer with the IP address 192.168.1.9 enter:
In the window you should start to see listings like:
OID=.1.0.8802.1.1.1.220.127.116.11.1.1, Type=Integer, Value=1 OID=.1.0.8802.1.1.1.18.104.22.168.2.1, Type=Integer, Value=1
- Printix support may ask for the output of the SnmpWalk. To pipe the result in to the output.txt file enter:
SnmpWalk -r:192.168.1.9 > output.txt