Printers that fail to register will appear on this page.

  1. Open Printers page.
  2. Select Unregistered printers.
  3. Select a printer and select Diagnose at the bottom of the screen. Or select and Diagnose.
  4. If asked, then in Network select the Modify icon to select the network where the printer is. Select Select network.
  5. If asked, the in In SNMP configuration optionally select the Modify icon to select the SNMP configuration that match the printer. Select Select SNMP configuration.
  6. In Printer address enter the IP address (Example: or hostname of the printer.
  7. Select Next.

See also: Printer registration issues

  • Select and Info to see information about the printer.
  • Select Refresh to refresh the list.

Manual registration

If the printer does not support SNMP, you can perform a manual registration.

  1. On the Unregistered printers page, select and Manual registration. Or select a printer and select Diagnose at the bottom of the screen and then Manual registration.
  2. In the Manual registration dialog:
    • Enter Name. Example: Label printer
    • Select Vendor. Example: ZEBRA
      Alternatively, select Enter vendor name in the drop-down menu and enter the name of the vendor.
    • Enter Model. Example: Z4M
    • Select Network. Example: Network1
    • Enter IP address.
    • Enter MAC address. Example: 0011E5040E34 or 00:11:E5:04:0E:34
    • Optionally enter Serial number. Example: CN3993Y073
    • Optionally enter Location. Example: Room A2, Shipping
    • If relevant, check Page description language:
      • PCL5 – Printer Command Language level 5.
      • POSTSCRIPT – PostScript Level 1, PostScript Level 2 and PostScript 3.
      • PCLXL – Printer Command Language level 6.
      • PDF – Portable Document Format.
      • XPS – Open XML Paper Specification.
      • UFRII – Ultra Fast Rendering 2, a proprietary language of Canon.
    • If relevant, check Color supported.
    • If relevant, check 2-sided supported.
  1. Select Save.
    If needed, you can subsequently make changes on the Printer properties page and the Features button.


  1. Select Search
  2. Enter printer ID.
    Uppercase and lowercase letters are treated the same.

Sort by

  1. Select item to sort by this.
  2. Select item again to toggle sort order: and
    • Select ID to sort by printer ID.
    • Select Issue to sort by issue.
    • Select Information to sort by information.


  • To delete a printer, select and Delete.
  • Select the printer(s) and select Delete
  • Select the check box at the top of the list to select all printers.


  • Missing printer information
  • Unknown model name

Printer registration issues like the above can occur if SNMPv1 is disabled or if the Get Community Name is not “public”. Use Add SNMP configuration if the printer is using a different community name or has SNMPv3 enabled. To troubleshoot, you can download the command line tool SnmpWalk to check that SNMP communication is working.

  1. Download SnmpWalk.exe
  2. Unzip the file.
  3. Open a command prompt and browse to the folder where you extracted the SnmpWalk.exe file.
  4. To get the MIB from the printer with the IP address type: SnmpWalk -r:
    In the window you should start to see listings like:
OID=.1.0.8802., Type=Integer, Value=1
OID=.1.0.8802., Type=Integer, Value=1
  • Printix support may ask for the output of the SnmpWalk. To pipe the result in to the output.txt file, type: SnmpWalk -r: > output.txt


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