14.11. Why does a group have no or missing users?

Printix will only synchronize users/group membership for users when BOTH of the below two conditions are met:

• The user is registered in Printix.
• The group in question is used within Printix.

The Groups page lists the groups that are used with Printix:

• Group is used with print queues
• Group is used to manage Secure print, that is
  • Must print securely groups.
  • Printer later by default groups.
  • Secure print level groups.
• Group is used to manage availability of Workflows.
• Group is used to manage Site managers.
  

• On the Groups page you can check Show all to also show groups that are not used with Printix. These groups will always be empty (no users).
• If a user is missing from a group that is otherwise used in Printix, it is probably because that user is not yet registered.
• There may be a delay before users appear as members.
  • Groups are synchronized automatically at approximately 20 minute intervals. Only changes are synchronized.