Printix will only synchronize users/group membership for users when BOTH of the below two conditions are met:

  • The user is registered in Printix.
  • The group in question is used within Printix.

The Groups page lists the groups that are used with Printix:

  • Group is used with print queues
  • Group is used to manage Secure print, that is
    • Must print securely groups.
    • Printer later by default groups.
    • Secure print level groups.
  • Group is used to manage Site managers.
  • On the Groups page you can check Show all to also show groups that are not used with Printix. These groups will always be empty (no users).
  • If a user is missing from a group that is otherwise used in Printix, it is probably because that user is not yet registered.
  • There may be a delay before users appear as members.
    • Groups are synchronized automatically at approximately 12 minute intervals. Only changes are synchronized.


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