14.11. Why does a group have no or missing users?

Printix will only synchronize users/group membership for users when BOTH of the below two conditions are met:

• The user is registered in Printix.
• The group in question is used within Printix.

• On the Groups page you can filter on Groups:
  • Only groups used with Printix
  • Only groups not used with Printix
  • All available groups

• Groups that are used with Printix:
  • Group is used with print queues
  • Group is used to manage Secure print, that is
    • Must print securely groups.
    • Printer later by default groups.
    • Secure print level groups.
  • Group is used to manage availability of Workflows.
  • Group is used to manage Site managers.

• If a user is missing from a group that is otherwise used in Printix, it is probably because that user is not yet registered.
• There may be a delay before users appear as members.
  • Groups are synchronized automatically at approximately 20 minute intervals. Only changes are synchronized.