Search
Related topics are listed below.
Loops back to Sign in page
Troubleshooting » Sign in issues » Loops back to Sign in page
Printix Client does not know its Printix Home Is a web proxy and/or SSL inspection used? I do not recognize the used web proxy Is FIPS (Federal Information Processing Standards) enabled on the computer? Printix Client does not know its Printix Home When this is…
How to sign in
How to » How to sign in
Sign in with Microsoft If you see Sign in with Microsoft, select this and sign in with your Microsoft work or school account. Automatic registration of the user happens the first time the user Sign in with Microsoft to Printix. Single sign-on (SSO) to Printix…
Sign in page shows: Website not found
Troubleshooting » Sign in issues » Sign in page shows: Website not found
Follow the suggestions shown on the page. If this does not help, then submit a support request where you describe the issue and supply the information obtained by following these steps: Right-click the page and select Properties. Double-click on the text:…
Sign in profile
Printix Administrator » Settings » Printix Go » Sign in profile
You can see the Printers that use the sign in profile. Select Sign in profile setup to open Sign in profile menu: Select Assign to printers to assign the sign in profile to multiple printers. Select Delete sign in profile to delete the sign in profile.…
Sign in issues
Troubleshooting » Sign in issues
Open Printix Troubleshooter PDF I can not sign in to Printix Administrator Your sign-in was successful but does not meet the criteria to access this resource Sign in to Printix App does not allow username and password to be entered Not signed in after sign in…
How to remove sign in with email
How to » How to remove sign in with email
This will remove the Sign in with email option from Printix Administrator, Printix Client, Printix Configurator, and the Printix App web app. The Sign in with email option is always available for the native Printix App for Android and iOS/iPadOS and Sign in from…
Not signed in after sign in to Printix Client
Troubleshooting » Sign in issues » Not signed in after sign in to Printix Client
After Sign in to the Printix Client and closing the browser window (as instructed), the Printix Client menu still does not display you as signed in and a yellow dot is shown on the Printix Client icon indicating the Printix Client is in the state Connection…
How to sign out
Printix Go » How to sign out
These are generic instructions. Printer vendor specific instructions: Epson, Fujifilm, HP, Konica Minolta, Kyocera, Lexmark, Ricoh, Xerox. You can sign out from the printer using these methods: Automatic sign out if no activity. If the printer does not register…
I can not sign in to Printix Administrator
Troubleshooting » Sign in issues » I can not sign in to Printix Administrator
You are not able to sign in to Printix Administrator. RESOLUTION: Open your browser in Incognito or In private mode and enter the Printix Home (acme) followed by /admin Example: https://acme.printix.net/admin You will get Permission denied if you do not have the…
How to sign in as guest on Ricoh printers
Printix Go » Printix Go Ricoh – How to » How to sign in as guest on Ricoh printers
Follow these steps to sign in as guest on Ricoh printers when Printix Go is installed. This requires Printix Go Ricoh version 2.0.0.27 or later. *The Access control settings in the Go configuration MUST have at least one function unlocked for Sign in as guest to be…
How to sign in as guest on Kyocera printers
Printix Go » Printix Go Kyocera – How to » How to sign in as guest on Kyocera printers
On the Sign in page, select Guest in the upper right corner of the printer’s touchscreen control panel. Select the function you wish to use, for example, Copy if that is available. The accessible functions depend on the Access control settings in the Go…
How to sign in with card at the printer
Printix Go » How to sign in with card at the printer
These are generic instructions. Printer vendor specific instructions: Epson, Fujifilm, HP, Konica Minolta, Kyocera, Lexmark, Ricoh, Xerox. Present card to the printer’s card reader. Before 60 seconds have elapsed, select the Printix Print icon. A…
How to sign in as machine administrator on Ricoh printers
Printix Go » Printix Go Ricoh – How to » How to sign in as machine administrator on Ricoh printers
Follow these steps to sign in as an administrator on Ricoh printers when Printix Go is installed. On the Sign in page, touch the upper left corner of the printer’s touchscreen five times. An icon will briefly appear. This takes you to the printer’s home…
How to sign in as machine administrator on Xerox printers
Printix Go » Printix Go Xerox – How to » How to sign in as machine administrator on Xerox printers
Follow these steps to sign in as machine administrator on Xerox printers when Printix Go is installed. You will be asked to enter the same Username and Password that you used in the Printix Go sign in profile. Select the Keyboard icon in the top right…
How to sign in and check status of your requests
Product Support » How to sign in and check status of your requests
Sign in to Product Support (support.printix.net). Select your name and My activities. On the Requests tab you can see any support request you have submitted or are CC’ed on.
How to sign in as guest on Konica Minolta printers
Printix Go » Printix Go Konica Minolta – How to » How to sign in as guest on Konica Minolta printers
Follow these steps to sign in as guest on Konica Minolta printers when Printix Go is installed. On the Sign in page, select Guest in the upper right corner of the printer’s touchscreen control panel. Select the function you wish to use, for example Copy…
How to sign in as machine administrator on Lexmark printers
Printix Go » Printix Go Lexmark – How to » How to sign in as machine administrator on Lexmark printers
*This functionality in response to out of scope request (OOS 18787). It requires Printix Go Lexmark version 2.0.0.5. Follow these steps to sign in as an administrator on Lexmark printers when Printix Go is installed. On the Sign in page, touch the Printix top bar…
How to sign in with ID code at the printer
Printix Go » How to sign in with ID code at the printer
These are generic instructions. Printer vendor specific instructions: Epson, Fujifilm, HP, Konica Minolta, Kyocera, Lexmark, Ricoh, Xerox. Enter ID code (6-digit) on the touchscreen. Select to see the digits entered. If you do not know your ID…
How to print printer ID sign
How to » How to print printer ID sign
The printer ID sign makes it easy to identify the physical printer. By scanning the QR code you can open Printix App and select the printer in one go. All Printix printers gets a unique three-letter ID, also known as, the printer ID. If you want customized printer ID…
How to sign in as an administrator on HP Workpath printers
Printix Go » Printix Go HP – How to » How to sign in as an administrator on HP Workpath printers
When first signing in to an HP Workpath printer, there is no option to sign in as an administrator. To enable signing in to the printer as an administrator: Sign in to the printer’s web page as an administrator. On the Security tab, select Access Control in…
Sign in to Printix App does not allow username and password to be entered
Troubleshooting » Sign in issues » Sign in to Printix App does not allow username and password to be entered
In Printix App you are not able to enter username and password after you select Sign in with Microsoft or Sign in with Google. During sign in Printix App will need to open a browser to complete the sign in process. If your phone or tablet is subject to Mobile Device…
How to add a gateway to a network
How to » How to add a gateway to a network
Alternatively to the below method you can choose to Add a gateway from the computer properties page. Open the Networks page. Select the network. Select Modify. On the Network properties page identify the Gateways section. Select Add gateway. In the Add gateway…
How to include Printix Client in a managed image
How to » How to include Printix Client in a managed image
To make Printix Client work with a managed image, you need to modify Windows Registry before you create the managed image. Install Printix Client, so it becomes part of the new managed image. A managed image is typically used in connection with: Azure Virtual…
How to open the printer’s web page
How to » How to open the printer’s web page
Printers that have a direct network connection often include a built-in web server that lets you manage the printer from any browser on the network. Open a web browser and enter the printer’s IP address (Example: 192.168.1.10) or hostname in the address…
How to use Single Sign-On with Kofax TotalAgility
How to » How to use Single Sign-On with Kofax TotalAgility
While you are logged in to Printix Go on a printer, Kofax TotalAgility uses your login details to automatically log you in to TotalAgility. If your user data exists in TotalAgility, Single Sign-On (SSO) will be successful. When you log out of Printix Go, you are also…
How to use Single Sign-On with Kofax AutoStore
How to » How to use Single Sign-On with Kofax AutoStore
While you are logged in to Printix Go on a printer, AutoStore uses your login details to automatically log you in to AutoStore. If your user data exists in AutoStore, Single Sign-On (SSO) will be successful. When you log out of Printix Go, you are also logged out of…
Your sign-in was successful but does not meet the criteria to access this resource
Troubleshooting » Sign in issues » Your sign-in was successful but does not meet the criteria to access this resource
Your organization have set Conditional access in Microsoft Entra ID and this access policy may have applied on the group or user. RESOLUTION: Follow the instructions in: Microsoft Entra Conditional Access.
How to add a printer
Printix Configurator » How to add a printer
The below process can be used to add a label printer that is connected via USB to for example a D-Link print server. In case the D-Link print server is using the LPR protocol, and the print queue name used to reach the specific USB port on the D-Link print…
How to replace a printer
How to » How to replace a printer
!It is best practice to do this outside office hours, especially if the replacement printer is a different model or from another printer vendor, as you may want to change print drivers and or update print queues (step 6-8). Unbox and connect the replacement…
How to activate a workflow
How to » How to activate a workflow
Select Menu , Settings . Select the Capture workflows tab. Select the Workflow name to open the Workflow properties page. Check Active. Select Save. Workflows that are not active can only be used by you as an administrator: You can select the workflow in…
How to add a network
How to » How to add a network
Open the Networks page. Select Add network In the Create new network dialog enter Network name. Select OK. Next you need to select the gateway (and thereby the computers) that should be part of the network. Select Unknown networks. If there are no…
How to add print queues to a group
How to » How to add print queues to a group
Open the Group properties page. Only available if groups (Microsoft Entra or Google) are enabled. Select the Print queues tab. Select Modify Select the print queues to be added to the group. For each print queue check the relevant options: Check…
How to add groups to a print queue
How to » How to add groups to a print queue
Open the Print queue properties page. Select the Groups tab. Only available if groups (Microsoft Entra or Google) are enabled. Select Add groups to add groups. Check Show all to show all groups, including those that have not been added to a print…
How to use Single Sign-On with Ricoh Adaptable Authentication API
How to » How to use Single Sign-On with Ricoh Adaptable Authentication API
The Ricoh Adaptable Authentication API (AAA) makes it possible for third-party applications to use Single Sign-On (SSO), as long as they support Ricoh AAA. With AAA, login and logout notifications appear in these third-party applications when the Printix user logs in…
How to delete a gateway from a network
How to » How to delete a gateway from a network
Open the Networks page. Select the network. Select Modify. On the Network properties page identify the Gateways section. Select the Delete icon. Select Confirm.
Sign in is not automatic first time on Microsoft Entra joined computer
Troubleshooting » Sign in issues » Sign in is not automatic first time on Microsoft Entra joined computer
Sign in to Printix Client is automatic on Microsoft Entra joined Windows 10 and 11 computers. Works with editions: Pro, Enterprise, and Education. Microsoft does not support Microsoft Entra join on Windows Home editions. However, if you have not accepted Printix for…
How to add a site manager group to a folder or site
How to » How to add a site manager group to a folder or site
Ensure you have enabled groups (Microsoft Entra or Google). Open the Sites page. Select the folder or site. In the center pane, select Setup to open the Folder / Site menu and select Add site manager groups. Alternatively, right-click the folder or site and…
How to use view mode on the Printers page
How to » How to use view mode on the Printers page
Select View mode to control what printer information should be shown. The ID and Printer name columns are always shown. Default – An overview of printers, their status and location. Columns: Queues, Status, Network, Address, Created, and…
How to add a gateway to an existing network
Printix Configurator » How to add a gateway to an existing network
Sign in to Printix Configurator. You must have the role as System manager. Select Networks to configure networks. Select Edit > Add network. You can also create a CSV file. The CSV file MUST be semi-colon (;) separated. Do not have spaces before or after a…
How to move your subscription to a Printix partner
How to » How to move your subscription to a Printix partner
If your subscription is directly with Printix you can submit a support request from within Printix Administrator requesting that you wish your subscription to be changed from direct to a Printix partner. Please specify which partner you wish to change to. The same…
How to make a workflow available to selected groups
How to » How to make a workflow available to selected groups
Select Menu , Settings . Select the Capture workflows tab. Select the Workflow name to open the Workflow properties page. Select Selected groups can use this workflow. Select Add group to open Select groups dialog. Select Search . Uppercase and lowercase…
How to add an unknown network to a network
How to » How to add an unknown network to a network
Open the Networks page. Select Unknown networks. If there are no computers on unknown networks, it will say: No computers on unknown networks. If there are many unknown networks you can Add a gateway from the computer properties page. Alternatively use…
How to print in black by default
How to » How to print in black by default
The Dashboard shows the percentage of pages Printed in black for the selected period. The numbers are based on meter readings Printix Client collects from the printers registered in Printix. You can Improve cost savings by making the print driver print in black by…
How to give a printer a static IP address
How to » How to give a printer a static IP address
If a printer’s IP address is not static, the IP address may eventually be changed by your DHCP server. The IP address may change after the printer has been to sleep, been powered off, or disconnected from the network. How quickly it happens depends on the lease…
How to do a network trace
How to » How to do a network trace
Advanced troubleshooting may involve our support asking for network trace of the communication between the computer printing and the printer. The instructions below is for use with software Wireshark. Wireshark can be downloaded from wireshark.org. The software…
How to submit a support request
How to » How to submit a support request
Before you submit a support request, you may want to read Troubleshooting or watch this video: Open the Support page. Fill out the form. To help us investigate and hopefully reproduce the issue, we urge you to include as much detail as possible, such…
How to add a print driver
How to » How to add a print driver
Install a TCP/IP print queue that uses the print driver you want to add to Printix. After adding the print queue Printix Client will automatically upload the new print driver to your Printix driver store, as soon as the Printix Service is restarted either manually or…
How to activate a printer queue
How to » How to activate a printer queue
Open the Workflow properties page. Check Active. Select Save. It is recommended to mount the printer ID sign at the printer, so it is easy for users to identify the printer. Unchecking Active will not remove the print queue from computers, where it is already…
How to add a SNMPv3 configuration
How to » How to add a SNMPv3 configuration
Select Menu , Settings Select the SNMP tab. Select to start adding a new SNMP configuration. Select Version 3. In Configuration name enter a name for the configuration. In Username enter the SNMP username exactly as it is on the printers. Select…
How to add a SNMPv1 configuration
How to » How to add a SNMPv1 configuration
Select Menu , Settings Select the SNMP tab. Select to start adding a new SNMP configuration. Select Version 1. In Configuration name, enter a name for the configuration. In Get Community Name, enter the community name exactly as it is on the…
How to remove a site manager group from a site
How to » How to remove a site manager group from a site
Open the Sites page. Select the site. In the center pane, select Site setup to open Site menu and select Site manager groups. Alternatively right-click the site and select Site manager groups. Select More and Remove to remove the group. Alternatively remove…
How to register card without a phone
Printix Go » How to register card » How to register card without a phone
You can register multiple cards. When your card is registered, the date and time of the registration is recorded together with the card number. If different card readers are used, the same card may be registered with different formats (card numbers). To overcome this,…
How to create a workflow for email
How to » How to create a workflow for email
Select Menu , Settings . Select the Capture workflows tab. Select Create workflow. In the Settings section: In Workflow name enter the name of the workflow. In Active leave this unchecked for now. Leave All users can use this workflow checked for…
How to create a workflow for Connector
How to » How to create a workflow for Connector
Select Menu , Settings . Select the Capture workflows tab. Select Create workflow. In the Settings section: In Workflow name enter the name of the workflow. In Active leave this unchecked for now. Leave All users can use this workflow checked for…
How to change the role of a user
How to » How to change the role of a user
As System manager, you can change the role of all other users except guest users. Open the Users page. Select the user and select Modify. On the Setup tab select the role and select Save. An email is sent to the user when the role is changed. *The user will…
How to create a workflow for Microsoft OneDrive
How to » How to create a workflow for Microsoft OneDrive
Select Menu , Settings . Select the Capture workflows tab. Select Create workflow. In the Settings section: In Workflow name enter the name of the workflow. In Active leave this unchecked for now. Leave All users can use this workflow checked for…
How to subscribe to announcements
Product Support » How to subscribe to announcements
Sign in to Product Support (support.printix.net). Select Changelog and then Announcements Select Follow and be notified/alerted by email when there is a new announcement. If we have scheduled maintenance or issues with access to the Printix Cloud, this will be…
How to subscribe to changelogs
Product Support » How to subscribe to changelogs
Sign in to Product Support (support.printix.net). Select Changelog and then Changelogs. Select Follow and be notified/alerted by email when there is a new changelog. To be notified whenever there is an update to a changelog, for example, a new Known issue,…
How to
How to
How to section is also in: Printix User Manual Categories: Sign in Printers, print queues and print drivers Users Deployment Networks and sites Groups Printix Go Capture and workflow Cloud storage Analytics and reports Troubleshooting *If you have any…
How to change the language of a Kyocera printer
Printix Go » Printix Go Kyocera – How to » How to change the language of a Kyocera printer
Sign in to the printer’s web page as an administrator. Select Device Settings and System in the menu. In General, set the desired Language, then select Submit. The language does not change immediately in two scenarios: If a user is not signed in to the…
How to test if a printer can be reached
How to » How to test if a printer can be reached
Use one of the below methods to verify if a printer can be reached by a computer (responds to the ping request). Make sure the printer is powered on and connected to the network. Ping printer from Computer properties page Open the Computer properties page. Select…
How to create a workflow for Microsoft SharePoint Online
How to » How to create a workflow for Microsoft SharePoint Online
Select Menu , Settings . Select the Capture workflows tab. Select Create workflow. In the Settings section: In Workflow name enter the name of the workflow. In Active leave this unchecked for now. Leave All users can use this workflow checked for…
How to troubleshoot scan to email
Troubleshooting » Printix Go issues » How to troubleshoot scan to email
Use Telnet from the command line to troubleshoot scan to email. Install Telnet Client These instructions applies to Windows 10 and 11. Open Control Panel and select Programs and Features. Select Turns Windows Features on or off. Scroll down the list and check…
How to add a new print driver configuration on Mac
How to » How to add a new print driver configuration on Mac
Instead of using the print driver’s factory default settings, you can add your own print driver configuration. When the printer is added on the user’s computer, the configuration is added as well. That way, the user does not have to make these configuration…
Device setup in progress
Troubleshooting » Add printer issues » Device setup in progress
On Windows, when you open the Control Panel and Devices and Printers, your newly added printer is shown as installed, but the status is stuck in: Device setup in progress. You may also experience that the printer is listed under Unspecified devices. Despite this, the…
Start a trial on a computer
Getting started » Next steps » Start a trial on a computer
Step 1: Install Step 2: Start printing Requirements: You should be connected to the network you want to use Printix on, for example the network at the office. Your computer must have access to at least one printer on the network and with at least one print…
How to grant access to Microsoft OneDrive
How to » How to grant access to Microsoft OneDrive
You must have the role as global admin in Microsoft Entra ID to grant access to Microsoft OneDrive. On the Authentication page, select the Microsoft Entra ID tab. For Grant access to OneDrive, select Accept. On the Microsoft Sign in page: Enter your…
How to add print queues to computer
How to » How to add print queues to computer
On the Computer properties page select the Print queues tab. Select Add print queues to computer. Select the print queues to select the print queues to be added on the computer. A star ★ appears after the printer ID if the print queue is not…
How to add print queue to computers
How to » How to add print queue to computers
On the Print queue properties page select the Computers tab. Select Add print queue to computers. Select the computers to have the print queue added to these computers. Select Add. *Print queues are added once the computer is on a known…
Connecting to service
Error messages » Connecting to service
Printix Client is trying to connect to the Printix Service on the computer. The message normally appears for a few seconds and is then replaced by the message: Fetching data. However, if the message shows for several minutes, it could be because: Blocked by…
How to test conversion of print queues on a single computer
How to » How to test conversion of print queues on a single computer
Before you enable this on a larger scale, you can test conversion of print queues on a single computer. At conversion the port settings are modified to use an Internet Port and allow print via Printix. Network printers are converted if they are setup with a Standard…
How to control if anywhere documents should come out in color or black
How to » How to control if anywhere documents should come out in color or black
When you submit a document to the Printix Anywhere printer, your document is always kept for later release via your phone, tablet, or computer. On Windows (11, 10, Server 2022, 2019, and 2016) the document is sent as PDF and processed using the print driver…
How to grant access to Microsoft SharePoint Online
How to » How to grant access to Microsoft SharePoint Online
You must have the role as global admin in Microsoft Entra ID to grant access to Microsoft SharePoint Online. On the Authentication page, select the Microsoft Entra ID tab. For Grant access to SharePoint, select Accept. On the Microsoft Sign in page: Enter…
How to add secure print to Universal Print
How to » How to add secure print to Universal Print
Publish and share the Printix Anywhere print queue so you can print securely with Universal Print and Printix. In Printix Administrator on the Authentication page, select the Microsoft Entra ID tab. If Integrate with Universal Print shows Accept again, then…
Authentication
Printix Administrator » Authentication
To get here: Select Menu , Authentication *You can always Invite users via email. Enable one or more of these sign in methods and thereby offer users a bit of self-service so you do not have to invite them. Left pane – Shows a summary of the…
When I want to release a document, it says: Document is unavailable
Troubleshooting » Print issues » When I want to release a document, it says: Document is unavailable
In Printix App you may experience the following: One or more selected documents are labelled: Document is unavailable. After a Select all of documents, an Unavailable documents dialog appears with the question: Deselect the unavailable documents? The above…
How to publish to Power BI on the web
How to » How to publish to Power BI on the web
If your organization is using Power BI service, you can Publish reports to the Power BI service and set up Scheduled refresh. Open Power BI Desktop. On the File menu select Publish, and then select Publish to Power BI. Select Save. In the Publish to Power BI…
How to add guest users to Microsoft Entra ID
How to » How to add guest users to Microsoft Entra ID
Printix support guest printing, that is, you can allow a guest, that is, a user that is not a member of your organization, to print via Printix, including secure print and mobile print. Open a new browser window and sign in to Microsoft Azure…
How to reset to factory settings on HP printers
Printix Go » Printix Go HP – How to » How to reset to factory settings on HP printers
Open the printer’s web page and Sign in as Administrator. On the General tab select Reset Factory Settings in the menu. In the section Reset Firmware select Reset. Select Reset. The printer will now restart. Set printer’s date and time…
How to reset to factory settings on Lexmark printers
Printix Go » Printix Go Lexmark – How to » How to reset to factory settings on Lexmark printers
Open the printer’s web page and Log in as Administrator. On the menu select Settings. Select Device. Select Restore Factory Defaults. Select Restore all settings. Select Start. This will restart the printer, restore all printer settings, fax settings,…
How to manage cards
Printix Go » How to manage cards
You can see a list of your registered cards and delete cards you no longer use. Sign in to Printix App. Select Menu , and Cards and codes Select Register card to register a card. Select Delete to delete a card. See also: How to see and reset…
How to remove printers
How to » How to remove printers
If you no longer use a printer, you can delete it from your list of printers. Windows Open Control Panel and select Devices and Printers. Select the printer and select Remove device. Mac Select Apple menu , System Settings…, then select Printers &…
No printers to add
Error messages » No printers to add
Printix Client reports: No printers to add RESOLUTION user: Your computer may be on an Unknown network (the Printix Client icon will have a yellow dot ). Try add a printer when you are back on an known network. Alternatively contact your administrator. RESOLUTION…
How to merge networks
How to » How to merge networks
If two networks (Network1 and Network2) are logically the same, that is computers on the network Network1 can connect to computers on the network Network2, and vice versa, then you should merge the networks: Delete the gateway from the network Network2 Add the…
How to change language
How to » How to change language
The default choice of language is based on the language of your browser and computer OS. Your choice of language is stored in your profile if you change language in Printix App or Printix Administrator. Choice of language is stored as browser data for these…
How to add users
How to » How to add users
Users can be added and registered as follows: Automatic registration For users to be registered automatically requires one of these methods: Microsoft Entra authentication User must have a Microsoft work or school account. Microsoft Entra guest users, also known…
How to delegate printing
How to » How to delegate printing
Sometimes, you may want another person to collect your printed documents, but the printer only accepts cards that belong to you. To work around this: Register a card that you will only use for delegate printing. Whenever you print a document, you can give this card…
Why subscribe to Printix?
FAQ » Why subscribe to Printix?
Subscribing to Printix Cloud Print Management Service allows you to remove print servers, improve efficiency and reduce costs. Plus you also get flexible, secure and mobile printing. Automated print infrastructure Automate print driver and queue management and…
How to reset password
How to » How to reset password
If you want to change your password or have forgotten your password: On the Sign in page select Forgot password? This is NOT supported for the native Printix App for Android and iOS/iPadOS. On the Reset password page: Enter the Email address you used…
How to cancel subscription
How to » How to cancel subscription
You can cancel at any time. Cancellation is effective at the end of your current subscription period. For monthly subscription Cancellation is effective at the end of the month for which you have paid. Use the form on the Printix Administrator Support page to submit…
How to add printers
How to » How to add printers
Add printers in Printix Administrator If you add the printer by IP address, make sure to give it a static IP address. If the added printer does not appear after a few seconds, then look for it on the Unregistered printers page. Open the Printers …
How to discover printers
How to » How to discover printers
Use Discover printers to add printers you suspect were not found during the initial discovery. The result is securely and silently transferred to the Printix Cloud without any required interaction. To discover printers by hostname instead, see How to discover printers…
How to register card
Printix Go » How to register card
You can register multiple cards. When your card is registered, the date and time of the registration is recorded together with the card number. If different card readers are used, the same card may be registered with different formats (card numbers). To overcome this,…
How to set up scan to email on HP printers
Printix Go » Printix Go HP – How to » How to set up scan to email on HP printers
Once configured, you can Sign in to the printer, select Scan and then the Scan to Email function. Your own email address is typically pre-filled in the To: and From: field. That way, it is very easy to have the scanned documents send to your mailbox as…
How to set up scan to email on Kyocera printers
Printix Go » Printix Go Kyocera – How to » How to set up scan to email on Kyocera printers
Use the below steps to set up scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as described in Microsoft documentation: How to set up a multifunction device or…
How to set up scan to email on Xerox printers
Printix Go » Printix Go Xerox – How to » How to set up scan to email on Xerox printers
Use the below steps to set up scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as described in Microsoft documentation: How to set up a multifunction device or…
How to test communication to Printix Cloud from the printer
Troubleshooting » Printix Go issues » How to test communication to Printix Cloud from the printer
Printix Go on the printer needs to be able to communicate to the Printix Cloud internet endpoints: https://device-api.printix.net https://api.printix.net https://on-device-printer-sign-in.printix.net https://on-device-printer-release-documents.printix.net You…
How to set up scan to email on Lexmark printers
Printix Go » Printix Go Lexmark – How to » How to set up scan to email on Lexmark printers
Use the below steps to set up scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as described in Microsoft documentation: How to set up a multifunction device or…
How to set up scan to email on Epson printers
Printix Go » Printix Go Epson – How to » How to set up scan to email on Epson printers
Once configured, you can Sign in to the printer, select Scan and then the Email function. Use the below steps to set up scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with…
How to set up scan to email on Ricoh printers
Printix Go » Printix Go Ricoh – How to » How to set up scan to email on Ricoh printers
Use the below steps to set up scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as described in Microsoft documentation: How to set up a multifunction device or…