On the Setup tab, you can view the properties of the computer.

Additional tabs:


  • Version
    The version number of the Printix Client running on the computer.
  • Address
    The addresses of the computer.
  • SSID
    The SSID of the Wi-Fi network the computer is connected to.
  • External IP
    The external IP address of the computer.
  • System
    The Windows or macOS edition the computer is running.
  • Type
    The type of the computer (Server, Desktop and Laptop).
  • Status
    The status of the computer:
  • Test connection
    Select this to update the connection of the computer. It will respond Test OK if the connection to the computer is working.


  • Test network
    Test if communication to the networks’ gateways is working. For each registered network the computer is on, it will test each of the registered network’s gateways’ and report either OK or Connection failed. If the computer has an adapter that it is on Unknown network, testing is not supported, and the result is marked as (minus). Testing network may take minutes rather than seconds if the network has many gateways.
  • Ping network address
    Verify if a printer can be reached by this computer (responds to the ping request). Select the Printer icon to select one of the printers on the network or paste the network address from the clipboard. On the Printer properties page, Printers page, and Unregistered printers page, you can copy the printer’s network address to the clipboard by hovering on the address and then selecting the appearing Copy address icon.
  • Adapters
    Lists the computer’s network Adapters (for example one for LAN and one for Wi-Fi). You can see the Gateway IP and Gateway MAC address for each network adapter.
    • If the computer is on an Unknown network you can, for the gateway you want to add, either:
    • Select Select network to add the gateway to an existing network.
      • Select a network. Optionally, enter part of the network name to Search for it. Select Select network.
      • Site managers can only select networks belonging to managed sites.
    • Select Create new network to create a new network with this gateway.
      • Enter Network name and select Create new network.
  • Virtual adapters
    This is relevant if printing is to work when there is no physical computer with Printix Client online on the printer network or if printers and computers are kept on separate networks (zero trust). The computer must be able to route (via VPN) to the printers on the printer network(s). The computer, preferably a server, will typically run in the cloud, for example Azure.


  • Act as capture gateway
    Optionally check Act as capture gateway if Printix Client on this computer should be the preferred choice for handling scanned documents from printers with Printix Capture and delivering these to the selected workflow destination. The selected computer should be one that is likely to be online. The setting is relevant for Windows computers and is ignored on Mac computers. Printix Cloud will otherwise automatically select an online Printix Client on the printer’s network if none of the preferred computers are online.
  • Act as print gateway
    If a printer does not support PDF, then the PDF document need to be processed using a matching print driver, before it can be sent to the printer. This applies to anywhere documents and documents printed through Printix Chromebook. Check Act as print gateway if Printix Client on this computer should be the preferred choice for processing and print the document, and if required add the print queue and print driver. The selected computer should be one that is likely to be online. If the computer runs Windows, the document will also be processed according to the print queue’s print driver configuration and thereby finishing options.

If your school’s students are using Printix Chromebook, then you can create a robust setup, configuring a number of desktop computers, that are online anyway, to Act as print gateway. That way, PDF documents are primarily processed by these computers, rather than other computers, such as teachers’ laptop computers.

  • Allow computer to look up users
    It is only relevant to check this in Azure Virtual Desktop and Remote Desktop Server (RDS) environments. It will allow Printix Client to use alternate methods to establish who the printing user is, when this is not the signed in user. The method may, for example, involve the domain, email address, and the Microsoft Entra user property onPremisesSamAccountName.


  • Discover printers
    Select this to discover printers you suspect was not found during the initial discovery.
    • You may be able to discover additional printers by installing Printix Client on print server(s) and then start discovery on these.
    • The result is securely and silently transferred to the Printix Cloud without any required interaction from the user on the computer.
    • Computer must be available.


Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.

Post your comment on this topic.

Please do not use this for support questions.
Printix Support

Post Comment