3.10. History

To get here:

1. Select Menu , History

*Fetching data may appear for a little while before you will start to see data. Please have patience.

List History

1. Select the Type:
   • System
     Changes to the setup, like authentication, customization, group synchronization, data extracts and changes of user’s role.
   • Printers
     Events involving printers.
   • Computers
     Events involving computers with Printix Client.
   • Users
     Events involving users and administrators.
   • Documents
     Events involving documents.
2. Optionally select Level to control the amount of information shown. The levels are as follows: Debug, Info and Warning. The level is cumulative, that is, if you select Debug, you will also see all events logged at the Debug, Info (default) and Warning level.
3. Optionally select Date
4. Choose From date and time.
5. Choose To date and time.
6. Select Apply.

• Select Refresh to refresh the list.
• For security and confidentiality reasons documents are not referenced by their name.

You can also open History from the Properties page of a selected:

• Printer
  See what printed on the printer and what changes were made to the printer.
• User
  See what the user did and what changes were made to the user.
• Computer
  See what printed and what changes were made to Printix Client on the computer.

Remote Printix support

The below commands can be issued remotely by Printix support for a selected computer:

• UPLOAD_LOGS_DIRECT
  Request the Printix Client on the computer to upload log files.
• TEST_FOR_NEW_SW
  Request the Printix Client on the computer to check for new software.
• REINITIALIZE_CONFIGURATION
  Request the Printix Client on the computer to get its configuration.
• DISCOVER_ENVIRONMENT
  Request the Printix Client on the computer to discover printers.
• GET_DEVICE_STATUS_V2
  Request the Printix Client on the computer to get status of printers.
• GET_PRINTER_PARAMETERS
  Request the Printix Client on the computer to get printer parameters.