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How to submit a support request

How to » How to submit a support request

Before you submit a support request, you may want to read Troubleshooting or watch this video: Open the Support page. Fill out the form. To help us investigate and hopefully reproduce the issue, we urge you to include as much detail as possible, such…

How to install HP Workpath on printers through HP Command Center

Printix Go » Printix Go HP – How to » How to install HP Workpath on printers through HP Command Center

Before working with HP Command Center, it is necessary to create an HP account by registering on the HP Command Center. Enable the HP Workpath platform on the printer. Go to the printer and select the HP Command Center application. Select Continue. When…

How to deploy Printix Client

How to » How to deploy Printix Client

Once you have added the first users, you should consider using the below methods to deploy Printix Client and get users to print with Printix. Let users download Printix Client and register themselves Deploy Printix Client with Microsoft Endpoint Manager Deploy…

How to work with sites

How to » How to work with sites

By optionally creating Sites , you can: Delegate management tasks to the IT personnel at the local site Administrators with the role Site manager can manage printers and printing in Printix Administrator without having excess permissions to change global…

How to remove a site manager group from a site

How to » How to remove a site manager group from a site

Open the Sites page. Select the site. In the center pane select Site setup to open Site menu and select Site manager groups. Alternatively right-click the site and select Site manager groups. Select More and Remove to remove the group. Alternatively remove…

How to deploy Printix App for Android with Microsoft Endpoint Manager

How to » How to deploy Printix App for Android with Microsoft Endpoint Manager

Open a new browser window and sign in to Microsoft Endpoint Manager admin center (endpoint.microsoft.com), using your work account credentials. In the Microsoft Endpoint Manager admin center, select Apps. On the Apps | Overview blade, under By platform, select…

Printix Administrator

Printix Administrator

Printix Administrator is used to configure Printix and manage your printers. Only administrators can Sign in to Printix Administrator. Administrators are users with the Role: System manager or Site manager. Help Select the Help icon to open context…

How to deploy Printix App for iOS/iPadOS with Microsoft Endpoint Manager

How to » How to deploy Printix App for iOS/iPadOS with Microsoft Endpoint Manager

Open a new browser window and sign in to Microsoft Endpoint Manager admin center (endpoint.microsoft.com), using your work account credentials. In the Microsoft Endpoint Manager admin center, select Apps. On the Apps | Overview blade, under By platform, select…

App protection policy

Printix App » App protection policy

*This is coming functionality and subject to change. Contact us if you have questions. Last modified 2021/06/24. This is relevant if you are using Mobile Application Management (MAM) to create an app protection policy to require a PIN when opening an app, such as…

How to add a site manager group to a site

How to » How to add a site manager group to a site

Ensure you have enabled groups (Azure AD or Google). Open the Sites page. Select the site. In the center pane select Site setup to open Site menu and select Add site manager groups. Alternatively right-click the site and select Add site manager groups. …

Printix Go HP – How to

Printix Go » Printix Go HP – How to

How to sections for HP: How to set inactivity timeout on HP printers How to set up scan to email on HP printers How to remotely access control panel on HP printers How to reset to factory settings on HP printers How to install card reader on HP printers How to…

How to uninstall Printix Go from multiple printers

Printix Go » How to uninstall Printix Go from multiple printers

Select Printers . Select the eye icon in the table header and set the view mode to Printix Go. Select the check box next to the printers you wish to uninstall. Select Actions above the table, then select Uninstall. On Ricoh, a computer with Printix Client for…

How to deploy Printix Client for Mac with Microsoft Endpoint Manager

How to » How to deploy Printix Client for Mac with Microsoft Endpoint Manager

You can automatically deploy Printix Client for Mac with Microsoft Endpoint Manager. Download Printix Client for macOS Open the Software page. Select Printix Client (INTUNEMAC) to download it. Microsoft Endpoint Manager Open a new browser window and sign in…

How to uninstall Printix Go

Printix Go » How to uninstall Printix Go

Select Printers . Select the Printer name of the relevant printer to open the Printer properties page. Select the Printix Go tab. Select Uninstall. Optionally, after a minute passed, refresh the page and verify that the Status changed from Installed to…

Sites

Printix Administrator » Sites

To get here: Select Menu , Sites About sites Sites allows you to delegate the management of printers and print queues to the IT personnel at the local site. With the role as Site manager they can do their job without having excess permissions to change…

Client menu

Printix Client » Client menu

Menu on Windows Open Printix Client to see the menu: Printers… Add printer and install print driver. Not available if Allow users to add printers via Printix Client is unchecked. Administrators will always be able to select Printers… See…

How to setup scan to email on Xerox printers

Printix Go » Printix Go Xerox – How to » How to setup scan to email on Xerox printers

Use the below steps to setup scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as described in Microsoft documentation: How to set up a multifunction device or…

How to see the version of Printix Client

How to » How to see the version of Printix Client

On the computer Windows Select and hold the Ctrl key and open the client menu. Help is toggled to Diagnostics. Select Diagnostics. Version is that of the currently installed Printix Client. If you open the Control Panel, Features and Programs and select…

Sign in page shows: Website not found

Troubleshooting » Sign in issues » Sign in page shows: Website not found

Follow the suggestions shown on the page. If this does not help, then submit a support request where you describe the issue and supply the information obtained by following these steps: Right-click the page and select Properties. Double-click on the text:…

How to setup scan to email on Lexmark printers

Printix Go » Printix Go Lexmark – How to » How to setup scan to email on Lexmark printers

Use the below steps to setup scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as described in Microsoft documentation: How to set up a multifunction device or…

I started a trial at home, but why does it not work at my company?

FAQ » I started a trial at home, but why does it not work at my company?

If you started the Printix trial at home, your computer (laptop) was put on Network1 (the first network). When you bring your laptop to work, it will appear as on an Unknown network. When the computer is on an Unknown network, a yellow dot is shown on the Printix…

How to setup scan to email on Kyocera printers

Printix Go » Printix Go Kyocera – How to » How to setup scan to email on Kyocera printers

Use the below steps to setup scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as described in Microsoft documentation: How to set up a multifunction device or…

Support

Printix Administrator » Support

To get here: Select Menu , Support . How to get support Fill out the form. To help us investigate and hopefully reproduce the issue, we urge you to include as much detail as possible, such as: The name of the involved user, computer, printer and print…

How to setup scan to email on Epson printers

Printix Go » Printix Go Epson – How to » How to setup scan to email on Epson printers

Once configured, you can Sign in to the printer, select Scan and then the Email function. Use the below steps to setup scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with…

No Printix Client acts as proxy on this network

Error messages » No Printix Client acts as proxy on this network

There is no Printix Client on this network to facilitate the communication from the Printix Cloud to your network. RESOLUTION: Start Printix Client on your computer. Install Printix Client on at least one computer that is powered on at all times. If your company…

How to set up scan to email on HP printers

Printix Go » Printix Go HP – How to » How to set up scan to email on HP printers

Once configured, you can Sign in to the printer, select Scan and then the Scan to Email function. Your own email address is typically pre-filled in the To: and From: field. That way, it is very easy to have the scanned documents send to your mailbox as…

How to deploy Printix Client with Microsoft Endpoint Manager

How to » How to deploy Printix Client with Microsoft Endpoint Manager

You can automatically deploy Printix Client with Microsoft Endpoint Manager. If you also Enable Azure authentication users are automatically registered the first time they sign in to Printix Client with their Microsoft work or school account. Can I use Microsoft Intune…

Printix Go HP Workpath supported printers and MFPs

Printix Go » Printix Go supported printers and MFPs » Printix Go HP Workpath supported printers and MFPs

*This is coming functionality and subject to change. Contact us if you have questions. Last modified 2022/11/25. Last modified 2022/11/25. What is the difference between Printix Go HP and Printix Go HP Workpath? Printix Go HP Workpath needs to be installed on the…

Security and data protection

Introduction » Security and data protection

In order to allow you to manage your printers and offer our Printix Cloud Print Management Service, we register necessary information. This is typically the information you can see either directly or in a processed format in Printix Administrator. *Printix meets the…

How to set up scan to email on Konica Minolta printers

Printix Go » Printix Go Konica Minolta – How to » How to set up scan to email on Konica Minolta printers

Once configured, you can Sign in to the printer, select Scan or Scan/Fax function. Use the below steps to setup scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as…

How to setup scan to email on Ricoh printers

Printix Go » Printix Go Ricoh – How to » How to setup scan to email on Ricoh printers

Use the below steps to setup scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with option 2, as described in Microsoft documentation: How to set up a multifunction device or…

Printix Client as kiosk

Printix Client » Printix Client as kiosk

Making Printix Client run as kiosk on a computer is relevant if multiple users need to operate and print from the computer without being signed in with a personal account. Features Sign in is not required. Print only. No Print later. No Secure print. Printix…

How to add Azure Blob Storage

How to » How to add Azure Blob Storage

Enable storage of pending documents in your secure cloud storage. That way, the user’s computer does not need to be online to release print later and print anywhere documents. However, a Printix Client still needs to be online on the printer’s network to…

How to install Printix Go on multiple printers

Printix Go » How to install Printix Go on multiple printers

How to install Printix Go on multiple printers from the Printers page How to assign a Go configuration to multiple printers How to assign a sign in profile to multiple printers How to install Printix Go on multiple printers from the Printers page Select…

How to print printer ID sign

How to » How to print printer ID sign

The printer ID sign makes it easy to identify the physical printer. By scanning the QR code you can open Printix App and select the printer in one go. All Printix printers gets a unique three-letter ID, also known as, the printer ID. If you want customized printer ID…

Settings

Printix Administrator » Settings

To get here: Select Menu , Settings Additional tabs: Secure print Printix Go Capture workflows Cloud storage Analytics Mobile print Home office SNMP Deletion Mark documents for deletion after Recommended default is 1 day. The maximum…

Printix Go supported printers and MFPs

Printix Go » Printix Go supported printers and MFPs

Printix Go is available for these vendors: Epson HP HP Workpath (Coming) Konica Minolta Kyocera Lexmark Ricoh Xerox Features Present card to Sign in at printer to release documents. Printix functions: Print (release documents). Coming functionality…

How to work with groups

How to » How to work with groups

Groups can be used to control access to printers and deploy printers based on users’ and computers’ group membership. About groups Exclusive access examples Hide print queues from users How to enable Azure AD groups How to enable Google…

Printix Go troubleshooting

Troubleshooting » Printix Go issues » Printix Go troubleshooting

Categories: General Verify sign in profile failed Sign in to printer failed No Printix Client acts as proxy on this network Changed Go configuration does not take effect Printix Go installation status says failed Troubleshooting card readers How to…

Getting started

Getting started

Visit printix.net and select Free trial. Enter Work email. Enter Full name. Optionally enter Phone number. Enter Company name. Select Country. Optionally change I am starting this trial as to Service provider if this is the case. Enter Subdomain. Because…

Install Printix Go

Printix Go » Install Printix Go

In order to install Printix Go, a Sign in profile and a Go configuration must be created and assigned. Also, it must be a Printix Go supported printer. Open Printer properties and select the Printix Go tab. Select Sign in profile setup to open Sign in…