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How to deploy Printix Client for Mac with Intune
How to » How to deploy Printix Client for Mac with Intune
You can automatically deploy Printix Client for Mac with Microsoft Intune on Azure. Download the Printix Client for macOS Open the Software page. Select Download Printix Client (INTUNEMAC). Publish Printix Client for Mac in Microsoft Intune Open a new…
How to deploy Printix Client with Intune
How to » How to deploy Printix Client with Intune
You can automatically deploy Printix Client with Microsoft Intune. If you also Enable Azure authentication users are automatically registered the first time they sign in to Printix Client with their Microsoft work or school account. Can I use Microsoft Intune for…
How to deploy Printix Client
How to » How to deploy Printix Client
Once you have added the first users, you should consider using the below methods to deploy Printix Client and get users to print with Printix. Let users download Printix Client and register themselves Deploy Printix Client with Intune Deploy Printix Client for Mac…
How to deploy Printix for Chromebook
Printix for Chromebook » How to deploy Printix for Chromebook
Sign in to the Google Admin console (admin.google.com). Sign in using your administrator account (does not end in @gmail.com). From the Admin console dashboard, select Device management. On the left, select Chrome management. Select App management. Select…
Install Printix Client for Mac
Printix Client » Install Printix Client » Install Printix Client for Mac
Download On your Mac computer: Open a web browser and enter the Printix Home of your work or school (acme) followed by /download Example: acme.printix.net/download Select Download Printix Client. !Do NOT rename the file, as it will prevent it from working with…
How to open Printix Client
How to » How to open Printix Client
Windows Select the arrow next to the notification area on the task bar. Select the Printix Client icon. If it does not show, then Install Printix Client. Printix Client menu appears. If you are already signed in your name is shown next to Sign in. Otherwise…
How to uninstall Printix Client
How to » How to uninstall Printix Client
Windows Open Control Panel and select Programs and Features. Select Printix Client and select Uninstall. If Printix Client was installed with Windows Installer (MSI), then select the Printix Client without Printix logo (smallest size). You are asked to confirm…
How to get Printix Client logs
How to » How to get Printix Client logs
If advised to do so, you should ZIP the content of the Logs folder and submit to support. Log files are stored on the computer. PrintixClient- user . number .log PrintixService. number .log There will be a maximum of 2 × 6 log files with a size of 1 MB…
How to get Printix for Chromebook logs
Printix for Chromebook » How to get Printix for Chromebook logs
If advised to do so, you follow these instructions and submit to support. Open Chrome and enter chrome://extensions and press Enter. Enable Developer mode in the top right corner. In the Printix extension select background page. In the new DevTools…
How to include Printix Client in a managed image
How to » How to include Printix Client in a managed image
To make Printix Client work with managed image, you need to modify Windows Registry before you create the managed image. Install Printix Client, so it becomes part of the new managed image. A managed image is typically used in connection with: Windows Virtual…
How to see the version of Printix Client
How to » How to see the version of Printix Client
On the computer Windows Select and hold the Ctrl key and open the client menu. Help is toggled to Diagnostics. Select Diagnostics. Version is that of the currently installed Printix Client. If you open the Control Panel, Features and Programs and select…
How to interact with the Printix Power BI report
How to » How to interact with the Printix Power BI report
Once you have setup analytics, the Printix Power BI report provides a multi-perspective view into your Printix managed print environment. *Try this interactive Power BI demo report. The report has 16 pages (or tabs): About the report Overview Printers –…
Install Printix Client for Windows
Printix Client » Install Printix Client » Install Printix Client for Windows
Download These instructions are for the EXE file. Administrators can download the Microsoft Installer (MSI) package. On your Windows computer: Open a web browser and enter the Printix Home of your work or school (acme) followed by /download Example:…
How to open Printix Administrator
How to » How to open Printix Administrator
There are multiple ways in which you can open Printix Administrator on your computer, tablet and phone. Visit printix.net and select Sign in. Assuming you have the Role as System manager, you can select Printix Administrator to open this. You may be asked to Pick a…
How to stop and start Printix Service
How to » How to stop and start Printix Service
Windows Select Windows logo key + R to open Run. Type: services.msc, and select OK. Right-click Printix Service. Depending on what you want to do, select Stop or Start. *On Windows Printix Client (PrintixClient.exe) will restart the Printix Service…
Printix Client
Printix Client
Printix Client automates the creation of print queues and installation of print drivers. Printix Client runs on Windows and Mac computers. There is no manual effort involved in maintaining Printix Client, as it will silently update itself to the latest approved…
How to get Printix App logs
How to » How to get Printix App logs
This is relevant if you have been advised to get the logs and submit these to support with one of these methods: Upload logs to the cloud Email logs Upload logs to the cloud Open Printix App. Select Menu , and Diagnostics Select Upload logs to the…
Not signed in after sign in to Printix Client
Troubleshooting » Sign in issues » Not signed in after sign in to Printix Client
After Sign in to Printix Client and you closed the browser window (as instructed), the Printix Client menu still does not show you as signed in and a yellow dot is shown on the Printix Client icon indicating the Printix Client is in the state Connection failed. The…
Install Printix Client
Printix Client » Install Printix Client
Printix Client can automate the creation of print queues and installation of print drivers. Install Printix Client for Windows Install Printix Client for Mac
Printix Client as kiosk
Printix Client » Printix Client as kiosk
Making Printix Client run as kiosk on a computer is relevant if multiple users need to operate and print from the computer without being signed in with a personal account. Features Sign in is not required. Print only. No Print later. No Secure print. Printix…
Printing with Printix
Getting started » Printing with Printix
Having installed Printix Client you can print to the Printix printers. On your computer open the item you want to print. Select Print on the File menu. Identify a Printix printer, select it, and select Print. I do not see my printer – How do I add the…
Printix for Chromebook
Printix for Chromebook
Print to Printix managed printers from Google Chrome. Features Requirements Install Printix for Chromebook How to deploy Printix for Chromebook How to print from Chrome Available print settings Select print…
Why subscribe to Printix?
FAQ » Why subscribe to Printix?
Subscribing to Printix Cloud Print Management Service allows you to remove print servers, improve efficiency and reduce costs. Plus you also get flexible, secure and mobile printing. Automated print infrastructure Automate print driver and queue management and…
Install Printix for Chromebook
Printix for Chromebook » Install Printix for Chromebook
Open the Chrome Web Store and search for Printix Select Add to Chrome. Select Add extension. Printix has now been added. To see a list of extensions, Open Chrome and type chrome://extensions and press Enter. See also: How to deploy Printix for Chromebook How…
Unable to perform action while Printix Client is on an unknown network
Error messages » Unable to perform action while Printix Client is on an unknown network
You have selected Discover printers on the Computer properties page, but the computer is unable to perform this, as it is currently on an Unknown network. RESOLUTION: Discover printers from the Printers page.
How to add a new print driver configuration on Mac
How to » How to add a new print driver configuration on Mac
Instead of using the print driver’s factory default settings you can add your own print driver configuration. When the printer is added on the user’s computer the configuration is added as well. That way, the user does not have to make these configuration…
How to work with sites
How to » How to work with sites
By optionally creating Sites you can: Delegate management tasks to the IT personnel at the local site Administrators with the role Site manager can manage printers and printing in Printix Administrator without having excess permissions to change global…
What happens when I install Printix Client?
FAQ » What happens when I install Printix Client?
The first Printix Client you install will prepare your setup and attempt to discover your printers and securely transfer necessary information to Printix Cloud and thereby save you time. It installs the Printix Anywhere printer, converts print queues and enhances their…
How secure is Printix printing?
FAQ » How secure is Printix printing?
Printing with Printix is at least as secure as traditional network printing. All Printix communication inside and outside the network is secured with encryption and the use of HTTPS (SSL/TLS). Secure printing Wait until you have arrived at the printer, and then you…
Printix Client icon does not appear
Troubleshooting » Sign in issues » Printix Client icon does not appear
The Printix Client icon does not appear. The PrintixClient- user . number .log file includes the following message: System.NotSupportedException: The requested security protocol is not supported. at…
How to search for printers
How to » How to search for printers
Use Search to find printers. Search for printers in Printix Administrator Open the Printers page. Select Search Enter printer ID, name, location or address. Uppercase and lowercase letters are treated the same. Search for printers in Printix Client Open…
Build a new site with Printix Cloud
Getting started » Next steps » Build a new site with Printix Cloud
This describes a “green field” scenario, where you want to have Printix installed and configured before users move into the new office/site. Follow the steps below to build your print infrastructure. Step 1: Install Step 2: Setup print queues Step 3:…
How to search for computers
How to » How to search for computers
Use Search to find computers. Open the Computers page. Select Search Enter part of the computer’s hostname or IP address. Uppercase and lowercase letters are treated the same.
How to search for users
How to » How to search for users
Use Search to find users. Open the Users page. Select Search Enter part of the user’s name or email. Uppercase and lowercase letters are treated the same. Select user’s Name or select and Modify to open User properties. Select and Info to see…
What happens if users uninstall Printix Client?
FAQ » What happens if users uninstall Printix Client?
If users uninstall Printix Client their Printix printers gets converted to normal network printers. The name is stripped of the three-letter ID. Printix: Reception ASD After: Reception If the stripped name is not unique the text “Copy” may get appended…
Migrate print server to Printix Cloud
Getting started » Next steps » Migrate print server to Printix Cloud
Step 1: Install Printix Client on the print server Step 2: Deploy Printix Client to computers Step 3: Remove print server Requirements: You have access to an administrative account and can sign in to the print servers. Make the recommended: Implementation…
How to register printer with NFC tag
How to » How to register printer with NFC tag
Open the native Printix App on your Android phone. You MUST have the role as System manager. Android Most Android phones support NFC. iOS Apple iPhones with iOS 13 should be able to register NFC tags with coming version of Printix App for…
How to work with print driver configurations
How to » How to work with print driver configurations
Instead of using the print driver’s factory default settings you can add your own print driver configuration. When the printer is added on the user’s computer the configuration is added as well. That way, the user does not have to make these…
Migrate multiple sites to Printix Cloud
Getting started » Next steps » Migrate multiple sites to Printix Cloud
Migrating multiple sites, like branch offices and campuses. Step 1: Add site Step 2: Deploy Printix Client to computers Prerequisites: Printix is already deployed at the first site. Step 1: Add site Install Printix Client on a computer at the site you want…
No Printix Client acts as proxy on this network
Error messages » No Printix Client acts as proxy on this network
There is no Printix Client on this network to facilitate the communication from Printix Cloud to your network. RESOLUTION: Start Printix Client on your computer. Install Printix Client on at least one computer that is powered on at all times. If your company has…
How to
How to
How to section is also in: Printix User Manual Categories: Sign in Printers, print queues and print drivers Users Deployment Networks and sites Groups Cloud storage Analytics and reports Troubleshooting *If you have any questions or feedback, please…
Printix Configurator
Printix Configurator
Printix Configurator for Windows can be used to initially configure Printix for customers with multiple locations (networks) and already deployed printers. Printix Configurator will offer to update itself to the latest approved version. Networks Point to a CSV…
Printix App says: Document release is not possible at the moment due to system error
Troubleshooting » Print issues » Printix App says: Document release is not possible at the moment due to system error
There is an issue with the Printix Cloud and therefore it is not possible to release documents from Printix App. You may want to check the Announcements section if there are any ongoing system errors. RESOLUTION: Try again when the system error has been…
About Printix
Introduction » About Printix
We believe in listening to you and keeping things simple. We want to take printing from rocket science to automated and easy. This is why we founded printix.net ApS, an independent Danish private limited company. Our headquarters are in Copenhagen, Denmark. Some of us…
Printix Redirector
Printix Redirector
Printix Redirector is used to: Enable third-party Pull printing Printing to so called Follow/Pull print queues from PaperCut, SafeCom, Equitrac, PrinterLogic and similar third-party printing solutions. Enable USB printing Printing to locally attached USB…
Printix App
Printix App
Printix App is used to release, print and delete documents. Printix App is available as a web app that runs in a web browser, and as a native app: Printix App for Android Printix App for iOS/iPadOS Compared to the web app, the native app offers these…
How to add printers
How to » How to add printers
Add printers in Printix Administrator If you add the printer by IP address, make sure to give it a static IP address. If the added printer does not appear after a few seconds, then look for it on the Unregistered printers page. Open the Printers …
Teach Printix about networks
Getting started » Understanding networks » Teach Printix about networks
If you want to have all printers registered and the network structure in place, before you introduce users to Printing with Printix, then follow these steps: Make the recommended: Implementation setup. Install Printix Client on computers. Use your preferred…
Mac requirements
Introduction » Requirements » Mac requirements
Any Internet connected Mac computer capable of running: macOS 10.15 Catalina macOS 10.14 Mojave macOS 10.13 High Sierra macOS 10.12 Sierra *On Mac computers running macOS 10.15.1 or later you may get the message: “Printix Client.pkg” can’t be…
How to setup analytics
How to » How to setup analytics
Setup analytics to get insights into your Printix managed print environment. This is how you set it up: Extract data collected by Printix into a SQL database. The database can either be: A Printix database in Printix Cloud. An own database (Azure…
How to change language
How to » How to change language
The default choice of language is based on the language of your browser and computer OS. Your choice of language is stored in your profile if you change language in Printix App or Printix Administrator. Choice of language is stored as browser data for these…
Printix Administrator
Printix Administrator
Printix Administrator is used to configure Printix and manage your printers. Only administrators can Sign in in to Printix Administrator. News If visible, select the News icon to see a short news description. Select Learn more to open the latest…
How to subscribe to announcements
Product Support » How to subscribe to announcements
Sign in to Product Support (support.printix.net). Select Changelog and then Announcements Select Follow and be notified/alerted by email when there is a new announcement. If we have scheduled maintenance or issues with access to Printix Cloud, this will be…
How to add users
How to » How to add users
Users can be added and registered as follows: Automatic registration For users to be registered automatically requires one of these methods: Azure authentication User must have a Microsoft work or school account. Azure AD guest users, also known as Azure Active…
How to sign in
How to » How to sign in
If you see Sign in with Microsoft, select this and sign in with your Microsoft work or school account. Automatic registration of the user happens the first time the user Sign in with Microsoft to Printix. Single sign-on (SSO) to Printix with users’ Microsoft…
How to subscribe to changelogs
Product Support » How to subscribe to changelogs
Sign in to Product Support (support.printix.net). Select Changelog and then Changelogs. Select Follow and be notified/alerted by email when there is a new changelog. To be notified whenever there is an update to a changelog, for example, a new Known issue,…
How to discover printers
How to » How to discover printers
Use Discover printers to add printers you suspect were not found during the initial discovery. The result is securely and silently transferred to Printix Cloud without any required interaction. Open the Printers page. Select Discover printers. In Select…
How to remove printers
How to » How to remove printers
If you no longer use a printer, you can delete it from your list of printers. Windows Open Control Panel and select Devices and Printers. Select the printer and select Remove device. Mac Select Apple menu , System Preferences…, then select Printers &…
How to merge networks
How to » How to merge networks
If two networks (Network1 and Network2) are logically the same, that is computers on the network Network1 can connect to computers on the network Network2, and vice versa, then you should merge the networks: Delete the gateway from the network Network2 Add the…
How to reset password
How to » How to reset password
On the Sign in page select Forgot password? This is NOT supported for the native Printix App for Android and iOS/iPadOS. On the Reset password page: Enter the Email address you used when you registered. Select Send. An email is sent to you. Read the…
How to enable Azure authentication
How to » How to enable Azure authentication
Enable this to allow users to sign in with their Microsoft work or school account and get single sign-on (SSO) to Printix. You just need a user account in Azure AD to configure Azure AD integration. On the Authentication page select the Azure AD tab. Select…
How to change print driver
How to » How to change print driver
If you are not satisfied with the default choice of print driver you can change it. If you want to use a print driver that is not in the Printix driver store, then you can add the print driver yourself, by making a printer use it on the Windows or macOS edition in…
How to enable Google authentication
How to » How to enable Google authentication
Enable this to allow users to sign in with their G Suite account to Printix. On the Authentication page select the Google tab. Check Enable Google authentication. Select Connect. On the Sign in with Google page sign in using your G Suite account (does not…
How to set default printer
How to » How to set default printer
*Requires Printix Client version 1.3.826 or later. Contact us to get this. With Printix you can set the default printer as follows: Set default printer by group membership Remotely set default printer on a selected computer See also: How a user can set…
How to give a printer a static IP address
How to » How to give a printer a static IP address
If a printer’s IP address is not static, the IP address may eventually be changed by your DHCP server. The IP address may change after the printer has been to sleep, been powered off, or disconnected from the network. How quickly it happens depends on the lease…
How to get Windows logs
How to » How to get Windows logs
In connection with advanced troubleshooting you may be advised to access and supply the below logs from Windows. Windows System logs Windows Application logs Windows PrintService logs Printix Client logs Create dump file of PrintixService.exe How to get the…
How to add a network
How to » How to add a network
Open the Networks page. Select Add network In the Create new network dialog enter Network name. Select OK. Next you need to select the gateway (and thereby the computers) that should be part of the network. Check Show only unknown networks. If there…
How to increase secure printing
How to » How to increase secure printing
The Dashboard shows the percentage of pages for the selected period that have been released or reprinted from the Printix App by users from their phone, tablet or computer. You can Improve document security and cost savings by increasing the percentage of…
How to setup Power BI
How to » How to setup Power BI
You can use Microsoft Power BI Desktop with the Printix Power BI solution to get insights about your print usage, printers, print queues and much more. Install Power BI Desktop. Download the Printix Power BI Desktop file. Connect to your extracted Printix…
How to enable print later
How to » How to enable print later
The perfect choice if you need to print confidential documents with finishing options and want to ensure your documents print exactly as you expect them to. The document can be released to the printer it was printed to. Select Menu , Settings Select the Secure…
How to enable Google groups
How to » How to enable Google groups
If you have enabled Google authentication you can use Google groups to deploy and control access to printers based on users’ group membership. You must have a G Suite administrator account. *Nested groups are not supported. Computer groups are not supported. …
How to scan QR codes
How to » How to scan QR codes
Printix App for Android and iOS/iPadOS Open the native Printix App on your phone or tablet. To print all matching documents (anywhere and later), select the QR code icon at the top of the page. To print selected documents (anywhere or later) you can A) Select…
How to replace a printer
How to » How to replace a printer
*Keep the original printer and print queues registered in Printix Administrator until you have the replacement printer functioning. Unbox and connect the replacement printer. Use Printix Administrator to add the printer. Make sure the printer has a static IP…
How to create print queues
How to » How to create print queues
On the Printer properties page select the Print queues tab. Select Create print queue In the Create print queue dialog enter Print queue name. Cannot contain the characters ‘\’ and ‘,’ Must be unique for the printer. Uppercase…
How to enable print anywhere
How to » How to enable print anywhere
The perfect choice if you need to print confidential documents with finishing options and want to ensure your documents print exactly as you expect them to. The document can be released to the printer it was printed to. Select Menu , Settings Select the…
How to remove print drivers
How to » How to remove print drivers
If Printix Client has issues adding a print queue on a Windows computer, it may be that there is an issue with a previously installed version of the print driver. If advised, perform the below steps, and then try to add the print queue again. Delete the Printix driver…
How to enable mobile print
How to » How to enable mobile print
Enable mobile print Check the requirements. Enable mobile print. See also: How to print from Android phone and tablet. How to print from iPhone and iPad. How to get your AirPrint password. Troubleshooting. How to print from Android phone and…
How to scan NFC tag
How to » How to scan NFC tag
Open the native Printix App on your phone. Android Most Android phones support NFC. iOS Apple iPhone 7 and above with iOS 11 or later can be used to scan NFC tag. To print all matching documents (anywhere and later), select the NFC tag icon at the…
How to enable secure print
How to » How to enable secure print
The perfect choice if you need to print confidential documents. Select Menu , Settings Select the Secure print tab. For this to have effect you should proceed to check one or both of the below options: Enable print later. The perfect choice if you need…
How to add a printer
Printix Configurator » How to add a printer
The below process can be used to add a label printer that is connected via USB to for example a D-Link print server. In case the D-Link print server is using the LPR protocol, and the print queue name used to reach the specific USB port on the D-Link print…
How to print from Chrome
Printix for Chromebook » How to print from Chrome
00p(banner tip). You must be signed in to the Chrome browser with your G Suite account (john.smith@acme.com). Open the item you want to print in the Google Chrome browser. Select Print on the menu (or select Ctrl + P). Select Change… In the Select…
How to see what happened
How to » How to see what happened
System Select Menu , History Printer See what printed on the printer and what changes were made to the printer. Open the Printers page. Select the printer and select Modify. Select the History tab. User See what the user did and what changes were made…
How to enable self-registration
How to » How to enable self-registration
Enable this to allow users to self-register using their work email address. On the Authentication page select the Self-registration tab. Check Enable self-registration. Select Add email domain? to enter additional email domains. Do NOT add email domains like…
How to add print queues to computer
How to » How to add print queues to computer
On the Computer properties page select the Print queues tab. Select Add print queues to computer. Select the print queues to select the print queues to be added on the computer. A star ★ appears after the printer ID if the print queue is not…
How to add print queue to computers
How to » How to add print queue to computers
On the Print queue properties page select the Computers tab. Select Add print queue to computers. Select the computers to have the print queue added to these computers. Select Add. *Print queues are added once the computer is on a known…
How to modify network name
How to » How to modify network name
Open the Networks page. Select the network. Select Modify. On the Network properties page edit the Network name. Select Save.
How to enable Active Directory authentication
How to » How to enable Active Directory authentication
Enable this to allow users to sign in with their network username and password. You just need a user account in Active Directory to configure this. On the Authentication page select the Active Directory tab. Check Enable Active Directory authentication. In the…
Organization with multiple sites want to eliminate print servers
Getting started » Implementation guide » Organization with multiple sites want to eliminate print servers
Printix Cloud Print Management Service is a cloud-based multi-tenant subscription service, which runs with Printix Client installed on users’ computers (Windows and Mac) and with a copy of the print infrastructure. No on-premise servers and databases are…
How to add a print driver
How to » How to add a print driver
Install a TCP/IP print queue that uses the print driver you want to add to Printix. After adding the print queue Printix Client will automatically upload the new print driver to your Printix driver store, as soon as the Printix Service is restarted either manually or…
Printix App says: Internal error
Troubleshooting » Print issues » Printix App says: Internal error
There is an internal error in Printix App. You select the message to see details. If the issue continues, please make a screenshot and submit a support request. RESOLUTION: Try to stop and start Printix App.
How to activate a printer queue
How to » How to activate a printer queue
Open the Print queue properties page. Check Active. Select Save. It is recommended to mount the printer ID sign at the printer, so it is easy for users to identify the printer. Unchecking Active will not remove the print queue from computers, where it is…
How to add or change credit card
How to » How to add or change credit card
How to add credit card Open Printix Administrator. Select Menu , Subscription Select Add credit card. Fill in the details: Card number The number of the card. MM / YY The expiration month (MM) and year (YY) of the card. CVC The card security code (CVC)…
How to print from home office
How to » How to print from home office
Printix offers these methods to print from home. Via VPN connection Via the cloud Home office network Print to home office printer Print to company printer Via VPN connection *Requires Printix Client version 1.3.826 or later. Contact us to get…
How to print in black by default
How to » How to print in black by default
The Dashboard shows the percentage of pages Printed in black for the selected period. The numbers are based on meter readings Printix Client collects from the printers registered in Printix. You can Improve cost savings by making the print driver print in black by…
How to enable Azure AD groups
How to » How to enable Azure AD groups
If you have enabled Azure authentication you can use Azure AD groups to deploy and control access to printers based on users’ group membership. You must have the role as global admin in Azure AD to synchronize groups. *Nested groups are not supported. On…
How to enable printing via the cloud
How to » How to enable printing via the cloud
Normally, for printing to work, a user’s computer must be on the same company network as the printer. By enabling printing via the cloud, users can print to this printer while they are on another company network. Open the Print queue properties page. Check…
How to add Google Cloud Storage
How to » How to add Google Cloud Storage
Enable storage of pending documents in your secure cloud storage. That way, the user’s computer does not need to be online to release print later and print anywhere documents. However, a Printix Client still needs to be online on the printer’s network to…
How to add a gateway to an existing network
Printix Configurator » How to add a gateway to an existing network
Sign in to Printix Configurator. You must have the role as System manager. Select Networks to configure networks. Select Add. You can also create a CSV file. The CSV file MUST be semi-colon (;) separated. Do not have spaces before or after a semi-colon. In the…
How to print 2-sided by default
How to » How to print 2-sided by default
The Dashboard shows the percentage of pages Printed 2-sided for the selected period. 2-sided printing is also known as: Duplex, Double-sided, and Front-and-back. The numbers are based on meter readings Printix Client collects from the printers registered in…
How to submit a support request
How to » How to submit a support request
Before you submit a support request, you may want to read Troubleshooting or watch this video: Open the Support page Fill out the form. To help us investigate and hopefully reproduce the issue, we urge you to include as much detail as possible, such…
How to enable processing of PDF documents
How to » How to enable processing of PDF documents
Normally, if the destination printer supports PDF, documents printed through Printix for Chromebook, printed from phone or tablet (Mobile print) and print anywhere documents, are sent as PDF data to the printer. Check Process PDF to force the PDF data to be processed…
How to add an EFI Fiery printer
How to » How to add an EFI Fiery printer
If a printer is using an EFI Fiery Controller, also known as a Raster Image Processor (RIP), you should follow these instructions to get the printer added in Printix Administrator. Before you begin, please obtain the following information: IP address of the Fiery…
How to print printer ID sign
How to » How to print printer ID sign
The printer ID sign makes it easy to identify the physical printer. By scanning the QR code you can open Printix App and select the printer in one go. All Printix printers gets a unique three-letter ID, also known as, the printer ID. If you want customized printer ID…
How to add guest users to Azure AD
How to » How to add guest users to Azure AD
Printix support guest printing, that is, you can allow a guest, that is, a user that is not a member of your organization, to print via Printix, including secure print and mobile print. Open a new browser window and sign in to Microsoft Azure…
How to distribute print queue configuration
How to » How to distribute print queue configuration
If you have a lot of printers of the same model and need to make the same configuration change on all of them, you can save time with Distribute print queue configuration. The destination print queues will be setup with same print drivers and print driver…
What is the Printix Anywhere printer?
FAQ » What is the Printix Anywhere printer?
The Printix Anywhere printer allows you to roam between printers and collect the document at the printer you choose. When you submit a document to the Printix Anywhere printer your document is always kept for later release via your phone, tablet or…
How to change who receives subscription emails
How to » How to change who receives subscription emails
Invoices and payment information are by default sent to the email address of the first registered user. However, in Fiance email, you can change this. Open Printix Administrator. Select Menu , Subscription Enter a Finance email. Select…
How to add Azure Blob Storage
How to » How to add Azure Blob Storage
Enable storage of pending documents in your secure cloud storage. That way, the user’s computer does not need to be online to release print later and print anywhere documents. However, a Printix Client still needs to be online on the printer’s network to…
How to see uploaded print drivers
How to » How to see uploaded print drivers
On the Printer queue properties page select the Drivers tab. Identify the System. Example: Windows 10 ×64. Select and Change print driver Check Show only uploaded print drivers to list print drivers that has been uploaded and added to your Printix…
How to start the Print Spooler
How to » How to start the Print Spooler
Windows If you do not see any printers on your computer, it could be because the Print Spooler has been crashed, possibly by a print driver. Follow these steps to start the Print Spooler again. Select Windows logo key + R to open Run. Type: services.msc, and…
How to add a SNMPv3 configuration
How to » How to add a SNMPv3 configuration
Select Menu , Settings Select the SNMP tab. Select Version 3. In Configuration name enter a name for the configuration. In Username enter the SNMP username exactly as it is on the printers. Select Security level for communication: No authentication…
How to add a SNMPv1 configuration
How to » How to add a SNMPv1 configuration
Select Menu , Settings Select the SNMP tab. Select Version 1. In Configuration name enter a name for the configuration. In Get Community Name enter the community name exactly as it is on the printers. Select Save.
How to add groups to a print queue
How to » How to add groups to a print queue
Open the Print queue properties page. Select the Groups tab. Only available if groups (Azure AD or Google) are enabled. Select Add groups to add groups. Check Show all to show all groups, including those that have not been added to a print…
How to add an unknown network to a network
How to » How to add an unknown network to a network
Open the Networks page. Check Show only unknown networks. If there are no computers on unknown networks, it will say: No computers on unknown networks. If there are many unknown networks you can Add a gateway from the computer properties page. Select…
How to delete gateways from a network
How to » How to delete gateways from a network
Open the Networks page. Select the network. Select Modify. On the Network properties page identify the Gateways section. Select the Delete icon. Select Confirm.
How to publish to Power BI on the web
How to » How to publish to Power BI on the web
If your organization is using Power BI service, you can Publish reports to the Power BI service and setup Scheduled refresh. Open Power BI Desktop. On the File menu select Publish, and then select Publish to Power BI. Select Save. In the Publish to Power BI…
How to update print queues on computers
How to » How to update print queues on computers
If you have changed print driver or made print driver configuration changes you must use Update print queue to have these changes take effect on already installed print queues. The print queue on the destination computer will be removed and then added again with new…
How to automatically add and remove print queues
How to » How to automatically add and remove print queues
On the Print queues page select individual print queues and select Modify. Check Add print queue automatically to add the selected print queues automatically on users’ computers running Printix Client. Only available if the print queue is Active. Print…
How to change the role of a user
How to » How to change the role of a user
As System manager you can change the role of all other users. Open the Users page. Select the user and select Modify. On the Setup tab select the role and select Save. An email is sent to the user when the role is changed. *The user will have to sign in after…
How to configure anywhere print queue to use universal print driver
How to » How to configure anywhere print queue to use universal print driver
If you have a homogeneous printer fleet, you can choose to change the print driver for the Printix Anywhere print queue to a universal print driver that supports your registered printers. By default the Printix Anywhere print queue sends data to the printer as PDF…
The submitted document does not appear in Printix App
Troubleshooting » Print issues » The submitted document does not appear in Printix App
In Printix Client and Printix App look at who is listed as Signed in as, and verify that it is the same user. RESOLUTION: Sign in as the same user in Printix Client and Printix App.
Client menu
Printix Client » Client menu
Menu on Windows Open Printix Client to see the menu: Printers… Add printer and install print driver. See what’s printing Shows a list of the documents the Printix Client is printing. Release and print documents… Open Printix App in a web…
How to test conversion of print queues on a single computer
How to » How to test conversion of print queues on a single computer
Before you enable this on a larger scale, you can test conversion of print queues on a single computer. At conversion the port settings are modified to use an Internet Port and allow print via Printix. Network printers are converted if they are setup with a Standard…
How it works
Introduction » How it works
Your Printix Cloud Print Management Service is established by deploying Printix Client, our small piece of software, on your computers (Windows and Mac). Print driver management Any printer discovered in your network is presented to you in our web interface Printix…
Found no printers compatible with your computer
Error messages » Found no printers compatible with your computer
No printers are listed in Printix Client. RESOLUTION user: If a yellow dot is shown on the Printix Client icon it could be that your computer is on an unknown network, probably because your are at home or travelling. Try again when your are at work. Otherwise…
Connecting to service
Error messages » Connecting to service
Printix Client is trying to connect to the Printix Service on the computer. The message normally appears for a few seconds and is then replaced by the message: Fetching data. However, if the message shows for several minutes, it could be because: Blocked by…
Loops back to Sign in page
Troubleshooting » Sign in issues » Loops back to Sign in page
Printix Client does not know its Printix Home Is a web proxy and/or SSL inspection used? I do not recognize the used web proxy Is FIPS (Federal Information Processing Standards) enabled on the computer? Printix Client does not know its Printix Home When this is…
No printers to add
Error messages » No printers to add
Printix Client reports: No printers to add RESOLUTION user: Your computer may be on an Unknown network (the Printix Client icon will have a yellow dot ). Try add a printer when you are back on an known network. Alternatively contact your administrator. RESOLUTION…
Software page
Printix Administrator » Software page
To get here: Select Menu , Software Windows Download Printix Client Automates the creation of print queues and installation of print drivers. The MSI arguments are relevant if you want to deploy Printix Client with Intune. Download Printix…
Introduction
Introduction
We take management out of print management. This manual is intended for administrators. Popular topics How it works Getting started Next steps Understanding networks How to deploy Printix Client with Intune How to print from home office Sign in…
Azure AD
Printix Administrator » Authentication page » Azure AD
On the Azure AD tab you can enable and configure Azure authentication. You just need a user account in Azure AD to configure Azure AD integration. See also: How to enable Azure authentication How to accept Printix for all users How to enable Azure AD…
No connection to Azure AD
Error messages » No connection to Azure AD
You can not sign in with your Microsoft work or school account. RESOLUTION user: Contact your administrator. RESOLUTION administrator: Check Azure authentication settings.
No connection to Active Directory server
Error messages » No connection to Active Directory server
You can not sign in with your network username and password. RESOLUTION user: Contact your administrator. RESOLUTION administrator: Check Active Directory authentication settings. A computer with Printix Client must be online on Network1, otherwise the…
Microsoft integration
Introduction » Features » Microsoft integration
Sign in with Microsoft Automatic registration of the user happens the first time the user Sign in with Microsoft to Printix. Single sign-on (SSO) to Printix with users’ Microsoft account. Supports multiple Azure AD directories per Printix…
Components
Introduction » Components
Printix Cloud Print Management Service is made up of these components: Printix Cloud Handles authorization, configuration data and most of the business logic. Communicates securely with the other components via HTTPS. Printix Administrator Centrally…
When I want to release a document it says: Document is unavailable
Troubleshooting » Print issues » When I want to release a document it says: Document is unavailable
In Printix App you may experience the following: One or more selected documents are labelled: Document is unavailable. After a Select all of documents, an Unavailable documents dialog appears with the question: Deselect the unavailable documents? The above…
Getting started
Getting started
Follow these steps and within 5 minutes or so you will have completed the setup. Sign up You should be connected to the network you want to use Printix on, for example the network at the office. You need to install the Printix Client software on a Windows…
Active Directory
Printix Administrator » Authentication page » Active Directory
On the Active Directory tab you can configure Active Directory authentication. You just need a user account in Active Directory to configure this. See also: How to enable Active Directory authentication How to deploy Printix Client Settings Default…
Implementation guide
Getting started » Implementation guide
To guide you through the implementation of our Printix Cloud Print Management Service, we suggest you consider the below phases and examples. Implementation phases Evaluation, Proof of Concept, Implementation, and Go live Printix Implementation…
Features
Introduction » Features
Printix Cloud Print Management Service Make printing part of your cloud-first strategy. Say goodbye to print servers and hello to an automated print infrastructure. Printix supports Single Sign-On with Microsoft Azure AD and can be deployed with Microsoft Intune. Our…
Enable BYOD
Getting started » Enable BYOD
How to enable BYOD (Bring Your Own Device), so users can print from their own laptop. If you use Azure AD you can add a New guest user in Azure AD. Guests can also be added by email Invitation. If your guests are subcontractors from the same company, you may want…
Email invite has already been used or is expired
Error messages » Email invite has already been used or is expired
The link in the email can only be used once for activation and this must happen within 72 hours. You signed up and got Your Printix Home, but you did not download, install and sign in to Printix Client on a Windows or Mac computer, and now you have tried to resume…
Start a trial on a computer
Getting started » Next steps » Start a trial on a computer
Step 1: Install Step 2: Start printing Requirements: You should be connected to the network you want to use Printix on, for example the network at the office. Your computer must have access to at least one printer on the network and with at least one print…
Understanding networks
Getting started » Understanding networks
Consider a company with two sites (Amsterdam and Berlin) with separate networks. There is no routing between the two, that is, from Amsterdam you cannot reach (ping) a printer in Berlin and vice versa. Teach Printix about networks so it can filter what printers are…
Your sign-in was successful but does not meet the criteria to access this resource
Troubleshooting » Sign in issues » Your sign-in was successful but does not meet the criteria to access this resource
Your organization have set Conditional access in Azure Active Directory. RESOLUTION: Follow the instructions in: Azure AD conditional access
Windows Virtual Desktop
Getting started » Windows Virtual Desktop
Printix printing is also possible if you use Windows Virtual Desktop (WVD). Requirements Printix Client must be installed on the Windows Virtual Desktop computer. You must enable printing via the cloud for the printers to be used by the Windows Virtual Desktop…
Dashboard page
Printix Administrator » Dashboard page
Dashboard gives you an overview with status and graphs for print activity, pages printed in black, pages printed 2-sided, and secure printed pages. System status Lists the number of: Printers Users Computers Unregistered printers Suggestions Learn…
Google integration
Introduction » Features » Google integration
Sign in with Google Automatic registration of the user happens the first time the user Sign in with Google to Printix. Single sign-on (SSO) to Printix with users’ G Suite account. Supports multiple Google domains per Printix Home. If you Delete a…
Citrix and RDS
Getting started » Citrix and RDS
Printix printing is also possible if you use Citrix or Remote Desktop Services (RDS). Install Printix Client on the Citrix Servers and install Printix Client on at least one computer at each site/location. Add networks to reflect the sites/locations. For each…
Mobile print
Printix Administrator » Settings page » Mobile print
On the Mobile print tab you can enable mobile print to allow printing from phones and tablets, Android and iOS/iPadOS. To get here: Select Menu , Settings Select the Mobile print tab. See also: Requirements How to enable mobile print How to enable…
Print drivers
Print drivers
Printix maintains a global driver store with Windows and macOS print drivers. When users start to use Printix Client, it will automatically upload print drivers and put them in your Printix driver store. If there is no dedicated print driver for a particular printer,…
Self-registration
Printix Administrator » Authentication page » Self-registration
On the Self-registration tab you can add approved email domains. See also: How to enable self-registration How to deploy Printix Client Settings Email must end with To prevent unauthorized users from registering, the last part of their email address must…
Network ports
Introduction » Network ports
Network ports and protocols Secure communication All Printix communication inside and outside the network is secured with encryption and the use of HTTPS (SSL/TLS). Documents are stored encrypted until they expire and get deleted. Documents do not need to leave your…
Welcome
Introduction » Welcome
We are very pleased you have chosen to use our Printix Cloud Print Management Service. It is built to work for you and grow with you. We hope you will enjoy the Printix experience. Friendly regards The Printix team
Sign in is not automatic first time on Azure AD domain joined computer
Troubleshooting » Sign in issues » Sign in is not automatic first time on Azure AD domain joined computer
Sign in to Printix Client is automatic on Azure AD domain joined Windows 10 (version 1607 or later) computers. Works with Windows 10 editions: Pro, Enterprise and Education. Microsoft does not support Azure AD Join on the Windows 10 Home edition. However, if you have…
Network properties
Printix Administrator » Networks page » Network properties
To get here: Open the Networks page. Select a network. On the Setup tab you can you can give the network a more descriptive name, control if print queues should be converted, and delete gateways. Additional tabs: Computers Settings Network…
Roles
Roles
See what functions you can perform based on your role: System manager Site manager User Printix Administrator Sign in Sign in – Sites All View only – Networks All …
Security and data protection
Introduction » Security and data protection
In order to allow you to manage your printers and offer our Printix Cloud Print Management Service, we register necessary information. This is typically the information you can see either directly or in a processed format in Printix Administrator. Printix meets the…
History page
Printix Administrator » History page
To get here: Select Menu , History *Fetching data may appear for a little while before you will start to see data. Please have patience. List History Select the Type: System Changes to the setup, like authentication, customization, group…
Why are there additional print queues?
FAQ » Why are there additional print queues?
You have setup print queues, and made them Active, so users can add these via the Printix Client. You have then deployed Printix Client on more computers, and suddenly new print queues starts to be listed in Printix Administrator. When you for example look at the ASD…
FAQ
FAQ
Frequently asked questions is also in: Printix Product Support Why subscribe to Printix? What is the Printix Anywhere printer? How secure is Printix printing? What if the Internet connection is lost? Why are printers named ASD, BNM, … ? Why are there…
Windows requirements
Introduction » Requirements » Windows requirements
Any Internet connected Windows computer capable of running: Windows 10 Windows 8.1 (End of support 2023-01-10) Windows 8 (End of support 2023-01-10) Windows 7 (Microsoft has ended support) Windows Server 2019 Windows Server 2016 Windows Server 2012…
User
Roles » User
As a User you can print with Printix. Printing As User you can not sign in to Printix Administrator.
Computer properties
Printix Administrator » Computers page » Computer properties
On the Setup tab you can view the properties of the computer. Additional tabs: Groups Print queues Tasks Diagnostics History Info Version The version number of the Printix Client running on the computer. Address The addresses of the…
Networks and printing resilience
Getting started » Understanding networks » Networks and printing resilience
To print a document, a computer with Printix Client must be online on the same network as the printer. This is normally not an issue during working hours, as there will be users’ computers that will be online. To get additional resilience consider the…
Networks page
Printix Administrator » Networks page
To get here: Select Menu , Networks Lists the Networks Select Network name or select and Modify to open Network properties. Select a network and select Modify at the bottom of the screen. Check Show only unknown networks to list unknown…
Enable third-party Pull printing
Printix Redirector » Enable third-party Pull printing
If you have a third-party Follow/Pull printing solution, you can still benefit from Printix. Users can continue using existing card readers to sign in and release documents from the enabled printers’ touchscreen control panel. Printix allows you to…
Are documents printed in the order they were submitted?
FAQ » Are documents printed in the order they were submitted?
Whether documents are printed in the order they were submitted/released depends on how you are printing via Printix. Documents printed directly to the printer When you select Print in the application, the application starts to process the document, then sends it to…
Settings page
Printix Administrator » Settings page
To get here: Select Menu , Settings Additional tabs: Secure print Cloud storage Analytics Mobile print Home office SNMP Deletion Mark documents for deletion after Recommended default is 1 day. The maximum is 7 days. Documents can be…
Analytics
Printix Administrator » Settings page » Analytics
On the Analytics tab you can configure access to data for analysis and reporting. Data can be extracted into your own database or you can choose to access it from Printix Cloud. Data can be viewed and analyzed with Printix Power BI solution or a tool of your…
Fetching data
Error messages » Printer registration issues » Fetching data
Trying to fetch data from the printer or Printix Client is trying to contact Printix Cloud. RESOLUTION: Wait until data has been fetched. Please submit a support request if it keeps happening.
Next steps
Getting started » Next steps
Visit the topic below that best suits your current environment and cloud needs: Start a trial on a computer Install and evaluate on a computer through hands-on experience. Migrate print server to Printix Cloud Copy the existing print infrastructure to the…
Home office
Printix Administrator » Settings page » Home office
*Requires a new Printix Administrator and Printix Client version 1.3.845 or later. Please contact us to get this. On the Home office tab you can enable home office printing so employees can print on their printer at home when they are working at home on their…
Printix Administrator » Authentication page » Google
On the Google tab you can enable and configure Google authentication. See also: How to enable Google authentication How to enable Google groups Printix for Chromebook Google domain Select Connect. On the Google Sign in page sign in using your G Suite…
Managed print queues
Printix Client » Managed print queues
Print queues managed by Printix (and thereby printing through Printix) has the following characteristics: Windows Printer name can not be changed and will typically include the three-letter printer ID. Port is an Internet Port and can not be changed and the…
Azure AD conditional access
Printix App » Azure AD conditional access
This is relevant if you want to control how authorized users access your cloud apps, including Printix. *Please follow the steps below, if users get the message “Your sign-in was successful but does not meet the criteria to access this resource.” Open a…
Printer properties
Printix Administrator » Printers page » Printer properties
On the Setup tab you can modify the properties of the printer. Additional tabs: Print queues Diagnostics History Modify printer name In Printer name select the Modify icon. In the Modify printer name dialog edit the Printer name or select from the…
Enable USB printing
Printix Redirector » Enable USB printing
Use Printix Redirector to enable printing to a locally attached USB printer. Install Printix Client and Printix Redirector on the (desktop) computer that has the locally attached USB printer. Ensure a v3 print driver is used. In Printix Administrator open…
Print queue properties
Printix Administrator » Print queues page » Print queue properties
To get here: Open the Print queues page or the Printers page to view the print queues. Select a print queue. On the Setup tab you can modify the properties of the print queue. Additional tabs: Groups Drivers Computers Modify properties for…
Printer registration issues
Error messages » Printer registration issues
For troubleshooting steps please refer to: Discover printers does not find printer No Printix Client acts as proxy on this network Not responding This is not a printer Missing printer information Missing print driver Fetching data Unknown model name Unknown…
Secure print
Printix Administrator » Settings page » Secure print
On the Secure print tab you can enable and configure the print methods: Print later and Print anywhere. To get here: Select Menu , Settings Select the Secure print tab. Secure print Enable secure print Users can choose to print securely and wait to…
Firewall blocks download of print driver
Troubleshooting » Add printer issues » Firewall blocks download of print driver
If Printix Client has issues adding a print queue on a Windows computer, it may be that a firewall has prevented the download of the print driver from the Printix driver store (https://drivers.printix.net/). The print driver is downloaded as ZIP file into the folder:…
Printer requirements
Introduction » Requirements » Printer requirements
The product is designed to work with any printer that meet these requirements: Network connected with a static IP address. SNMP is enabled on the printer. Both SNMPv1 and SNMPv3 is supported. Printer supports the RAW (port 9100) or LPR (port 515) printing…
Groups
Groups
Groups can be used to control access to printers and deploy printers based on users’ and computers’ group membership. How to work with groups About groups Exclusive access examples How to work with groups How to enable Azure AD groups How to…
Chrome requirements
Introduction » Requirements » Chrome requirements
Printix for Chromebook can run on these Internet connected devices: Chromebook running: Google Chrome version 63 or later. Computer (Windows, macOS or Linux) with Chrome browser.
See what’s printing
Printix Client » See what’s printing
Open Printix Client to see the menu. Select See what’s printing. Documents will only be visible for a short period of time, unless they are queued behind other documents or if they are waiting for the printer to become available. Printer The name of the…
Why are printers named ASD, BNM, … ?
FAQ » Why are printers named ASD, BNM, … ?
All Printix printers gets a unique three-letter ID, also known as, the printer ID. This makes it efficient to search for printers and easy to identify the printers. Search for printer is efficient If Printix manage 26 or fewer printers you only have to enter…
Error messages
Error messages
An error occurred Connecting to service Email already exists Email domain is not allowed Email invite has already been used or is expired Fetching data Found no printers compatible with your computer ID provider not found ID provider does not…
Diagnostics
Printix Administrator » Computers page » Computer properties » Diagnostics
Select the Diagnostics tab to collect the latest status from the computer. Collected Collected The date and time the status was collected. Empty if the computer is not available. Printers Printix printers Number of print queues handled by Printix. Name starts…
I started a trial at home, but why does it not work at my company?
FAQ » I started a trial at home, but why does it not work at my company?
If you started the Printix trial at home, your computer (laptop) was put on Network1 (the first network). When you bring your laptop to work it will appear as on an Unknown network. When the computer is on an Unknown network a yellow dot is shown on the Printix Client…
Print issues
Troubleshooting » Print issues
When I want to release a document it says: Document is unavailable When I release a document it says: Working on it The submitted document does not appear in Printix App Printix App says: Document release is not possible at the moment due to system…
No printer port selected on Windows
Error messages » No printer port selected on Windows
On a Windows computer, when you open the Printer properties dialog, and select the Ports tab, the Printix printer does not have a selected Internet port. RESOLUTION: Enable Internet Printing Client on the computer. When Printix Client is installed it should…
Authentication page
Printix Administrator » Authentication page
To get here: Select Menu , Authentication *You can always Invite users via email. Enable one or more of these authentication methods and thereby offer users a bit of self-service so you do not have to invite them. Azure AD On the Azure AD tab you can…
Cloud storage
Printix Administrator » Settings page » Cloud storage
Enable storage of pending documents in your secure cloud storage. To get here: Select Menu , Settings Select the Cloud storage tab. Benefits: Availability will increase as users can release print anywhere and print later documents while their computer…
Sign in issues
Troubleshooting » Sign in issues
Your sign-in was successful but does not meet the criteria to access this resource Sign in page is missing Sign in buttons and menu icon is represented by the letter ‘m’ Not signed in after sign in to Printix Client Loops back to Sign in page Sign…
The submitted document does not get printed
Troubleshooting » Print issues » The submitted document does not get printed
This can happen if there is a policy on the computer that: Prevents the Windows feature Internet Printing Client from being turned on. Prevents direct printing. Look in the Windows PrintService logs to see if there is a policy / registry setting that prevents…
Print queues page
Printix Administrator » Print queues page
Lists the Print queues Select Print queue name, ID or select and Modify to open the Print queue properties page. Select the print queue’s number of Computers to see the list of computers that has the print queue installed. Select individual print…
Missing print driver
Error messages » Printer registration issues » Missing print driver
There is no print driver selected. RESOLUTION: Add the print driver to the Printix driver store.
What if the Internet connection is lost?
FAQ » What if the Internet connection is lost?
Without an Internet connection you are temporarily unable to: Sign in to Printix Administrator. Configure Printix and manage printers with Printix Administrator. Access this manual. As long as users remain signed in and keep their computer powered on, they can…
Canon generic print driver
Print drivers » Universal print drivers » Canon generic print driver
The Canon generic print driver is available for: PCL6 Print driver name: Canon Generic PCL6 Driver PostScript Print driver name: Canon Generic PS3 Driver UFR II Print driver name: Canon Generic UFR II Driver Language support: All (+23) languages within the…
Discover printers does not find printer
Error messages » Printer registration issues » Discover printers does not find printer
A Discover printers does not add the printer as expected. Is the printer powered on? Is the printer connected to the network? Is the printer on a different subnet than the computer doing the discovery. Please add a printer from that subnet manually and then do a…
Tenant already exists
Error messages » Tenant already exists
You are signing up for Printix, but the text you entered in Your Printix Home is already in use by another tenant. RESOLUTION: Change the value and try again.
Item does not exist
Error messages » Item does not exist
The printer, user, or computer you are modifying has meanwhile been deleted, perhaps by another user with administrative rights. RESOLUTION: The list with the item, for example the list of printers, is automatically refreshed. After the refresh, the item you were…
ID provider does not match
Error messages » ID provider does not match
You tried to sign in with an account that is not configured to work with this Printix Home. You selected Sign in with Google, but instead of using your work account, you used your private gmail account. RESOLUTION: Sign in with the correct account. If this also…
Sign in page is missing Sign in buttons and menu icon is represented by the letter ‘m’
Troubleshooting » Sign in issues » Sign in page is missing Sign in buttons and menu icon is represented by the letter ‘m’
The Printix Client Sign in page is a web page presented by the Windows Embedded web browser. If the Security settings for the Microsoft web browser (Edge or Internet Explorer) are configured in a special way it may prevent the page from working. Internet Explorer MUST…
Computers page
Printix Administrator » Computers page
Lists the Computers Select computer’s Hostname or select and Modify to open Computer properties. Select the computer’s number of Tasks to see the list of tasks for the computer. Select a computer and select Modify at the bottom of the…
Konica Minolta universal print driver
Print drivers » Universal print drivers » Konica Minolta universal print driver
The Konica Minolta universal print driver is available for: PCL Print driver name: KONICA MINOLTA Universal PCL PostScript Print driver name: KONICA MINOLTA Universal PS Language support: Uploaded with print driver. Need additional languages? Install the print…
ID provider not found
Error messages » ID provider not found
You tried to sign in with an account that is not configured to work with this Printix Home. You selected Sign in with Google, but instead using your work account you used private gmail account. RESOLUTION: Sign in with the correct account. If this also fails, then…
Print queues
Printix Administrator » Printers page » Printer properties » Print queues
To get here: Open the Printers page to view the print queues. Select Print queues Lists the printer’s Print queues Select print queue’s Name, or select and Modify to open Print queue properties. Select individual print queues and select…
Sign in page is blank or says: JavaScript support is required by this page
Troubleshooting » Sign in issues » Sign in page is blank or says: JavaScript support is required by this page
The Printix Client Sign in page is a web page presented by the Windows Embedded web browser. If the Security settings for the Microsoft web browser (Edge or Internet Explorer) are configured in a special way it may prevent the page from working. Internet Explorer MUST…
Site manager
Roles » Site manager
As Site manager you can sign in to Printix Administrator and will have management access to the sites you have rights to. Refer to the sections below to see the actions you can take as Site manager. Printers Discover printers on the managed site network. Add…
Kyocera classic universal print driver
Print drivers » Universal print drivers » Kyocera classic universal print driver
The Kyocera classic universal print driver is available for: PCL 5 Print driver name: Kyocera classic universaldriver PCL 6 Print driver name: Kyocera classic universaldriver PCL6 KPDL (Kyocera’s version of PostScript) Print driver name: Kyocera classic…
Groups
Printix Administrator » Print queues page » Print queue properties » Groups
On the Groups tab you can add the groups the print queue should be a member of. Only available if groups (Azure AD or Google) are enabled. Add groups Select Add groups to add groups. Exclusive access A print queue that has Exclusive access checked for…
Printers page
Printix Administrator » Printers page
Lists the Printers Select printer’s Printer name, ID or select and Modify to open the Printer properties page. Select the printer’s number (2) of Queues or select and Queues to toggle the view of print queues. Select individual printers and…
Permission denied
Error messages » Permission denied
You are trying to Sign in to Printix Administrator, but your role do not allow this. RESOLUTION: Do not attempt to sign in to Printix Administrator. Alternatively contact your administrator and ask to have your role changed. You are a Site manager and you…
Subscription page
Printix Administrator » Subscription page
*You can pay by credit card, or contact us to enquire about an invoicing option/annual payment by credit card or bank transfer (no cheques). To get here: Select Menu , Subscription On the Billing tab you can manage your subscription. Additional…
Product Support
Product Support
In Product Support (support.printix.net) you can Search for information and explore the sections: Changelog Videos FAQ If you Sign in you can: Select Follow and be notified/alerted by email when there are new articles in for example these…
System manager
Roles » System manager
As System manager you have full rights in Printix Administrator to control everything, including the roles of all other users. Open Printix Administrator Manage sites Manage networks Manage printers Manage print queues Manage users Manage computers Manage…
Web browser requirements
Introduction » Requirements » Web browser requirements
Printix software is designed to work on all newer web browsers on your phone, tablet and computer. Google Chrome 4 or later. Microsoft Edge. Microsoft Internet Explorer 11. Printix Partner Portal is not supported. Mozilla Firefox 3.6 or later. Apple Safari…
History
Printix Administrator » Computers page » Computer properties » History
On the History tab you can see what printed and what changes were made to Printix Client on the computer. Optionally select Level to control the amount of information shown. The levels are as follows: Debug, Info and Warning. The level is cumulative, that is, if…
User properties
Printix Administrator » Users page » User properties
On the Setup tab you can modify the role of the user. Select Role and thereby what functions the user can perform: Select Save at the bottom of the screen. An email is sent to the user. *You will be signed out of Printix Administrator if your own role is…
Support page
Printix Administrator » Support page
To get here: Select Menu , Support How to get support Fill out the form. To help us investigate and hopefully reproduce the issue, we urge you to include as much detail as possible, such as: The name of the involved user, computer, printer and print…
Drivers
Printix Administrator » Print queues page » Print queue properties » Drivers
On the Drivers tab you can see the list of print drivers. Check Show all to show drivers for all Windows and macOS editions. Select System, Print driver, or select and Change print driver Select and Lock selection of print driver or Automatic selection…
Sites page
Printix Administrator » Sites page
To get here: Select Menu , Sites About sites Sites allows you to delegate the management of printers and print queues to the IT personnel at the local site. With the role as Site manager they can do their job without having excess permissions to change…
Printer already exists
Error messages » Printer already exists
The printer you are trying to add is already known by Printix. RESOLUTION: If you tried to add the printer, but this failed, you may want to delete the printer from the Unregistered printers page and then add it again.
When I release a document it says: Working on it
Troubleshooting » Print issues » When I release a document it says: Working on it
If you are releasing a print anywhere document to a printer you have not used before it may require your computer to first add the printer. This may take 1-5 minutes depending on the print driver. During this time the Printix App will show the state Working on it,…
Toshiba universal print driver
Print drivers » Universal print drivers » Toshiba universal print driver
The Toshiba universal print driver is available for: PCL Print driver name: Toshiba Universal Printer 2 PostScript Print driver name: Toshiba Universal PS3 Configuration In Printix Administrator you can Add a new print driver configuration. The temporary…
HP DesignJet universal print driver
Print drivers » Universal print drivers » HP DesignJet universal print driver
The HP DesignJet Universal Print Driver is available for: HPGL Print driver name: HP DesignJet Universal Print Driver HPGL Configuration In Printix Administrator you can Add a new print driver configuration. The temporary printer’s Printer properties…
Computers
Printix Administrator » Print queues page » Print queue properties » Computers
Lists the Computers that has the print queue installed. Select computer’s Hostname to open Computer properties. Select the computer’s number of Tasks to see the list of tasks for the computer. Select Refresh to refresh the list. *There may be…
Lexmark universal print driver
Print drivers » Universal print drivers » Lexmark universal print driver
The Lexmark universal print driver v2 supports more than 60 printer models and is available for: PCL 5 Print driver name: Lexmark Universal v2 PCL XL Print driver name: Lexmark Universal v2 XL PostScript Level 3 Print driver name: Lexmark Universal v2…
Tenant does not exist
Error messages » Tenant does not exist
The web address you are entering is not the Printix Home of your company (acme). Example: https://acme.printix.net RESOLUTION: Correct the web address. Do not put www in front of the address, as your browser will report the page as not private, untrusted, or as…
Unregistered printers page
Printix Administrator » Printers page » Unregistered printers page
Printers that fail to register will appear on this page. Open Printers page. Select Unregistered printers. Select a printer and select Diagnose at the bottom of the screen. Or select and Diagnose. If asked, then in Network select the Modify icon to select…
Ricoh universal print driver
Print drivers » Universal print drivers » Ricoh universal print driver
The Ricoh universal print driver is available for: PCL6 Print driver name: RICOH PCL6 UniversalDriver or PCL6 Driver for Universal Print. PostScript Print driver name: RICOH PS UniversalDriver or PS Driver for Universal Print. *Instructions should also be…
Xerox global print driver
Print drivers » Universal print drivers » Xerox global print driver
The Xerox global print driver (X-GPD) is available for: PCL 5 Print driver name: Xerox Global Print Driver PCL 5 PCL 6 Print driver name: Xerox Global Print Driver PCL 6 PostScript Print driver name: Xerox Global Print Driver PS Language support: All…
HP universal print driver
Print drivers » Universal print drivers » HP universal print driver
The HP Universal Print Driver (UPD) is available for: PCL5 Print driver name: HP Universal Printing PCL5 PCL6 Print driver name: HP Universal Printing PCL6 PostScript Print driver name: HP Universal Printing PS *Install the HP Universal Print Driver in…
Print queues
Printix Administrator » Computers page » Computer properties » Print queues
Lists the computer’s Print queues Select Refresh to refresh the list. Managed is checked if the print queue is printing through Printix. *There may be a delay of up to 30 minutes before the result of the below Add, Convert, Update, Set as default, and…
SNMP
Printix Administrator » Settings page » SNMP
On the SNMP tab you can add, modify and delete SNMP configurations. SNMP is only used to get/read information from printers. No set/write SNMP operations are preformed. To get here: Select Menu , Settings Select the SNMP tab. See also: How to add a…
Username or password is wrong
Error messages » Username or password is wrong
Sign in reports: Username or password is wrong RESOLUTION: Enter your correct username and password. If you registered with your email address, then enter your email address as the username. See also: How to reset password
Add printer issues
Troubleshooting » Add printer issues
Check that a print driver is selected for the OS Firewall blocks download of print driver Device setup in progress See also: How to remove print drivers Exclusive access examples
Requirements
Introduction » Requirements
The requirements are grouped as follows: Web browser requirements Printer requirements Windows requirements Mac requirements Chrome requirements
Universal print drivers
Print drivers » Universal print drivers
The major printer vendors supply universal print drivers: Canon generic print driver HP universal print driver HP DesignJet universal print driver Konica Minolta universal print driver Kyocera classic universal print driver Lexmark universal print driver Ricoh…
Groups page
Printix Administrator » Groups page
To get here: Select Menu , Groups Page is only available if groups (Azure AD or Google) are enabled. Groups are synchronized automatically at approximately 12 minute intervals. Only changes are synchronized. Select Resynchronize groups to start a…
Troubleshooting
Troubleshooting
To troubleshoot an issue we recommend you explore the below. If you no resolution is found, then please submit a support request. Top issues Sign in issues Print issues Add printer issues Relevant sections How to FAQ Error messages History Look…
Not responding
Error messages » Printer registration issues » Not responding
The printer is not responding. Is the printer powered on? Is the printer connected to the network? Is the printer address correct? RESOLUTION: Check the above. The printer address should be the IP address (Example: 192.168.2.10) or hostname of the printer. See…
Data light on the printer flashes, but nothing is printed
Troubleshooting » Print issues » Data light on the printer flashes, but nothing is printed
This can happen if you are trying to release a print anywhere document to a printer that has been registered as supporting PDF, but in reality it does not support PDF printing. This has been reported for some Konica Minolta printers, such as KONICA MINOLTA C652…
Invoice
Printix Administrator » Subscription page » Invoice
List of Invoices. Select Menu , Subscription Select the Invoice tab. Select invoice ID to open the invoice. *If the browser’s pop-up blocker prevents the invoice from opening, you may have to select Allow to see the invoice. In the above example…
Tasks
Printix Administrator » Computers page » Computer properties » Tasks
Lists the computer’s Tasks Clear expired tasks Select Clear expired tasks to delete tasks with status Failed or Timeout. Search Select Search Enter task type or status. Uppercase and lowercase letters are treated the same. Sort by Select item…
Device setup in progress
Troubleshooting » Add printer issues » Device setup in progress
On Windows when you open Control Panel and Devices and Printers your newly added printer is shown as installed, but the status is stuck in: Device setup in progress. You may also experience that the printer is listed under Unspecified devices. Despite this the printer…
Supported languages
Introduction » Supported languages
User interfaces are available in these 18 Languages English / English [A,U] Dansk / Danish Deutsch / German Español / Spanish Français / French Italiano / Italian Nederlands / Dutch Norsk / Norwegian Polski / Polish Português / Portuguese Suomi /…
Diagnostics
Printix Administrator » Printers page » Printer properties » Diagnostics
Select the Diagnostics tab to collect the latest status from the printer. Ready Warning Error Printer is not monitored or not responding – the status text is the last know status of the printer. Select Network (Network1) to see details about…
An error occurred
Error messages » An error occurred
An unknown error occurred. RESOLUTION: Try again. If the problem persist, then report the problem with as much detail as possible.
Transactions
Printix Administrator » Subscription page » Transactions
Lists the transactions. Select Authenticate payment to authenticate the payment. Select Retry to try to pay the transaction if it failed. Select Change credit card to use another credit card. Select invoice ID to download the invoice. Select and Cancel to…
This is not a printer
Error messages » Printer registration issues » This is not a printer
The entered address does not point to a printer. RESOLUTION: Correct the address so it points to the printer.
Email domain is not allowed
Error messages » Email domain is not allowed
You are trying to self-register, but your email is not allowed. RESOLUTION: Contact an administrator and ask to be invited.
Computers
Printix Administrator » Networks page » Gateway properties » Computers
Lists the Computers that are using this gateway. Select Refresh to refresh the list.
Computers
Printix Administrator » Networks page » Network properties » Computers
Lists the Computers that are on this network. Select Refresh to refresh the list.
Unknown model name
Error messages » Printer registration issues » Unknown model name
Unable to get model name from the printer. Has SNMP been disabled on the printer? Is the communication blocked by a firewall? RESOLUTION: Check the above and try again. It is recommended to restart the printer after having made changes to its SNMP configuration.…
Missing printer information
Error messages » Printer registration issues » Missing printer information
Unable to get any information from the printer. Has SNMP been disabled on the printer? Is the communication blocked by a firewall? RESOLUTION: Check the above and try again. It is recommended to restart the printer after having made changes to its SNMP…
Print queues
Printix Administrator » Groups page » Group properties » Print queues
On the Print queues tab you see the print queues this group has been added to.
Groups
Printix Administrator » Users page » User properties » Groups
On the Groups tab you see the groups that has been added to print queues and which the user is a member of. Only available if groups (Azure AD or Google) are enabled. Search Select Search Enter name or description. Uppercase and lowercase letters are…
History
Printix Administrator » Users page » User properties » History
On the History tab you can see what changes were made to the user. Optionally select Level to control the amount of information shown. The levels are as follows: Debug, Info and Warning. The level is cumulative, that is, if you select Debug, you will also see…
Gateway properties
Printix Administrator » Networks page » Gateway properties
To get here: Open the Networks page. Check Show only unknown networks. If there are no computers on unknown networks, it will say: No computers on unknown networks. Select a gateway. On the Setup tab you can select a network the gateway should be added…
Users page
Printix Administrator » Users page
Lists the Users Select user’s Name or select and Modify to open User properties. Select a user and select Modify at the bottom of the screen. Select Refresh to refresh the list. Select and Info to see information about the user: Name, Role, and…
History
Printix Administrator » Printers page » Printer properties » History
On the History tab you can see what printed on the printer and what changes were made to the printer. Optionally select Level to control the amount of information shown. The levels are as follows: Debug, Info and Warning. The level is cumulative, that is, if you…
Groups
Printix Administrator » Computers page » Computer properties » Groups
On the Groups tab you see the groups that has been added to print queues and which the computer is a member of. Only available if groups (Azure AD or Google) are enabled.
SNMP configuration page
Printix Administrator » Settings page » SNMP » SNMP configuration page
On the Setup tab you can see the Printers that uses the SNMP configuration, and you can Modify, Distribute and Delete the SNMP configuration. Modify Under SNMP configuration select Configure and select Modify Make your modifications and select…
Sign in page shows: Website not found
Troubleshooting » Sign in issues » Sign in page shows: Website not found
Follow the suggestions shown on the page. If this does not help, then submit a support request where you describe the issue and supply the information obtained by following these steps: Right-select the page and select Properties. Double-click on the text:…
User does not exist
Error messages » User does not exist
The user does not exist. The user may have been deleted. RESOLUTION: Refresh the list of users. After the refresh, the user you were working on, should be gone from the list. To find out more about the deleted user use History