13.119. How to get Printix App logs

This is relevant if you have been advised to get the logs and submit these to support with one of these methods:

• Upload logs to the cloud
• Email logs

Upload logs to the cloud

1. Open Printix App.
   You must be signed in to Printix App to upload logs.
2. Select Menu , and Diagnostics
3. Select Upload logs to the cloud.
4. Enter your Support request number. Example: 1234.
   If the support request number does not exist, then the logs are not uploaded.

5. Select Send.

Email logs

*Email logs has been reported as not working with Printix App for Android on Android 12 phones. Use Upload logs to the cloud instead.

1. Open Printix App.
2. Select Menu , and Diagnostics
3. Select Email logs.
4. In the email application, enter the email address of the receiver.
   • If you enter your own email address, then you can subsequently save and then attach the logs to your existing support request.
   • If you enter support@printix.net a new support request will be created.
   • If you are sending from the same email address as when the support request was created, you can have the logs automatically attach to that support request by specifying the number (1234) of the support request as follows: support+id[support-request]@printix.zendesk.com. Example: support+id1234@printix.zendesk.com.

5. Select Send.