If advised to do so, you should ZIP the content of the Logs folder and submit to support.

Log files are stored on the computer.

  • PrintixClient- user . number .log
  • PrintixService. number .log

There will be a maximum of 2 × 6 log files with a size of 1 MB each. The log file without a number is the current one. Previous versions are numbered 1 – 5 with 5 being the oldest.

Location of logs on Windows

The logs are stored in this folder:

  • C:\ProgramData\printix.net\Printix Client\Logs
  1. Open File Explorer.
  2. Type: C:\ProgramData to access the hidden folder.
  3. Browse to C:\ProgramData\printix.net\Printix Client\Logs

Install logs

If the issue relates to the installation of Printix Client then please include the Setup Log file. The Setup Log file name includes the date (2017-12-31) and a number (001). Example: Setup Log 2017-12-31 #001.txt.

If you installed the MSI file, there will also be a MSI Log file. The MSI log file name includes a random number (28897). Example: MSI28897.LOG.

The Setup Log file and MSI Log file are stored in the folder pointed to by the TEMP variable.

  1. Open a command prompt and type: echo %TEMP%
    The result is probably one of these two:
    • C:\Windows\Temp
    • C:\Users\ username \AppData\Local\Temp

If you do not find the files there, then try to look in C:\Windows\Temp

Uninstall logs

When you uninstall Printix Client it creates a PrintixRestore.log file stored in the folder pointed to by the TEMP variable.

  1. Open a command prompt and type: echo TEMP%
    The result is probably one of these two:
    • C:\Windows\Temp
    • C:\Users\ username \AppData\Local\Temp

If you do not find the file there, then try to look in C:\Windows\Temp

Location of logs on macOS

The logs are stored in this folder:

  • /Users/Shared/.Printix.net/Logs

Keyboard shortcut to open Finder and go to the folder:

  1. Select Shift – Command ⌘ – G
  2. In Go to the folder enter /Users/Shared/.Printix.net
  3. Select Go.

Install logs

If the issue relates to the installation of Printix Client then please include the install.log file, which is stored in the folder:

  • /var/log

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