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How to submit a support request

How to » How to submit a support request

Before you submit a support request, you may want to read Troubleshooting or watch this video: Open the Support page Fill out the form. To help us investigate and hopefully reproduce the issue, we urge you to include as much detail as possible, such…

How to open Printix Client

How to » How to open Printix Client

Windows Select the arrow next to the notification area on the task bar. Select the Printix Client icon. If it does not show, then Install Printix Client. Printix Client menu appears. If you are already signed in your name is shown next to Sign in.…

How to open Printix Administrator

How to » How to open Printix Administrator

There are multiple ways in which you can open Printix Administrator on your computer, tablet and phone. Visit printix.net and select Sign in. Assuming you have the Role as System manager, you can select Printix Administrator to open this. You may be asked to Pick a…

How to

How to

How to section is also in: Printix User Manual Categories: Sign in Printers, print queues and print drivers Users Deployment Networks and sites Groups Printix Go Cloud storage Analytics and reports Troubleshooting *If you have any questions or feedback,…

How to add a gateway to a network

How to » How to add a gateway to a network

Alternatively to the below method you can choose to Add a gateway from the computer properties page. Open the Networks page. Select the network. Select Modify. On the Network properties page identify the Gateways section. Select Add gateway. In the Add gateway…

How to add a printer

Printix Configurator » How to add a printer

The below process can be used to add a label printer that is connected via USB to for example a D-Link print server. In case the D-Link print server is using the LPR protocol, and the print queue name used to reach the specific USB port on the D-Link print…

How to replace a printer

How to » How to replace a printer

!It is best practice to do this outside office hours, especially if the replacement printer is a different model or from another printer vendor, as you may want to change print drivers and or update print queues (step 6-8). Unbox and connect the replacement…

How to add a network

How to » How to add a network

Open the Networks page. Select Add network In the Create new network dialog enter Network name. Select OK. Next you need to select the gateway (and thereby the computers) that should be part of the network. Select Unknown networks. If there are no…

How to add a print driver

How to » How to add a print driver

Install a TCP/IP print queue that uses the print driver you want to add to Printix. After adding the print queue Printix Client will automatically upload the new print driver to your Printix driver store, as soon as the Printix Service is restarted either manually or…

How to add a SNMPv1 configuration

How to » How to add a SNMPv1 configuration

Select Menu , Settings Select the SNMP tab. Select Version 1. In Configuration name enter a name for the configuration. In Get Community Name enter the community name exactly as it is on the printers. Select Save.

How to add a SNMPv3 configuration

How to » How to add a SNMPv3 configuration

Select Menu , Settings Select the SNMP tab. Select Version 3. In Configuration name enter a name for the configuration. In Username enter the SNMP username exactly as it is on the printers. Select Security level for communication: No authentication…

How to do a network trace

How to » How to do a network trace

Advanced troubleshooting may involve our support asking for network trace of the communication between the computer printing and the printer. The instructions below is for use with software Wireshark. Wireshark can be downloaded from wireshark.org. The software…

How to activate a printer queue

How to » How to activate a printer queue

Open the Print queue properties page. Check Active. Select Save. It is recommended to mount the printer ID sign at the printer, so it is easy for users to identify the printer. Unchecking Active will not remove the print queue from computers, where it is…

How to add groups to a print queue

How to » How to add groups to a print queue

Open the Print queue properties page. Select the Groups tab. Only available if groups (Azure AD or Google) are enabled. Select Add groups to add groups. Check Show all to show all groups, including those that have not been added to a print…

How to add print queues to a group

How to » How to add print queues to a group

Open the Group properties page. Only available if groups (Azure AD or Google) are enabled. Select the Print queues tab. Select Modify Select the print queues to be added to the group. For each print queue check the relevant options: Check Exclusive…

How to delete a gateway from a network

How to » How to delete a gateway from a network

Open the Networks page. Select the network. Select Modify. On the Network properties page identify the Gateways section. Select the Delete icon. Select Confirm.

How to subscribe to changelogs

Product Support » How to subscribe to changelogs

Sign in to Product Support (support.printix.net). Select Changelog and then Changelogs. Select Follow and be notified/alerted by email when there is a new changelog. To be notified whenever there is an update to a changelog, for example, a new Known issue,…

How to subscribe to announcements

Product Support » How to subscribe to announcements

Sign in to Product Support (support.printix.net). Select Changelog and then Announcements Select Follow and be notified/alerted by email when there is a new announcement. If we have scheduled maintenance or issues with access to Printix Cloud, this will be…

Support

Printix Administrator » Support

To get here: Select Menu , Support How to get support Fill out the form. To help us investigate and hopefully reproduce the issue, we urge you to include as much detail as possible, such as: The name of the involved user, computer, printer and print…

How to add an unknown network to a network

How to » How to add an unknown network to a network

Open the Networks page. Select Unknown networks. If there are no computers on unknown networks, it will say: No computers on unknown networks. If there are many unknown networks you can Add a gateway from the computer properties page. Alternatively use…

How to add a gateway to an existing network

Printix Configurator » How to add a gateway to an existing network

Sign in to Printix Configurator. You must have the role as System manager. Select Networks to configure networks. Select Add. You can also create a CSV file. The CSV file MUST be semi-colon (;) separated. Do not have spaces before or after a semi-colon. In…

How to give a printer a static IP address

How to » How to give a printer a static IP address

If a printer’s IP address is not static, the IP address may eventually be changed by your DHCP server. The IP address may change after the printer has been to sleep, been powered off, or disconnected from the network. How quickly it happens depends on the lease…

How to remove printers

How to » How to remove printers

If you no longer use a printer, you can delete it from your list of printers. Windows Open Control Panel and select Devices and Printers. Select the printer and select Remove device. Mac Select Apple menu , System Preferences…, then select Printers &…

How to register card

Printix Go » How to register card

You can register multiple cards. When your card is registered the date and time of the registration is recorded together with the card number. If different card readers are used, the same card may be registered with different formats (card numbers). To overcome this,…

How to add printers

How to » How to add printers

Add printers in Printix Administrator If you add the printer by IP address, make sure to give it a static IP address. If the added printer does not appear after a few seconds, then look for it on the Unregistered printers page. Open the Printers …

How to discover printers

How to » How to discover printers

Use Discover printers to add printers you suspect were not found during the initial discovery. The result is securely and silently transferred to Printix Cloud without any required interaction. Open the Printers page. Select Discover printers. In Select…

How to manage cards

Printix Go » How to manage cards

You can see a list of your registered cards and delete cards you no longer use. Sign in to Printix App. Select Menu , and Cards and codes Select Register card to register a card. Select Delete to delete a card. See also: How to see and reset…

How to sign in

How to » How to sign in

Sign in with Microsoft If you see Sign in with Microsoft, select this and sign in with your Microsoft work or school account. Automatic registration of the user happens the first time the user Sign in with Microsoft to Printix. Single sign-on (SSO) to Printix…

How to sign out

Printix Go » How to sign out

You can sign out from the printer using these methods: Automatic sign out if no activity. If the printer does not register key presses or touchscreen activity for 60 seconds you will be signed out automatically. Select Sign out on the printer’s Home…

How to reset password

How to » How to reset password

On the Sign in page select Forgot password? This is NOT supported for the native Printix App for Android and iOS/iPadOS. On the Reset password page: Enter the Email address you used when you registered. Select Send. An email is sent to you. Read the…

How to cancel subscription

How to » How to cancel subscription

Use the form on the Printix Administrator Support page to submit a support request informing us that you want to cancel your subscription. If you cannot access Printix Administrator, you can write to: support@printix.net. Remember to include your organization’s…

How to add users

How to » How to add users

Users can be added and registered as follows: Automatic registration For users to be registered automatically requires one of these methods: Azure authentication User must have a Microsoft work or school account. Azure AD guest users, also known as Azure Active…

How to change language

How to » How to change language

The default choice of language is based on the language of your browser and computer OS. Your choice of language is stored in your profile if you change language in Printix App or Printix Administrator. Choice of language is stored as browser data for these…

How to merge networks

How to » How to merge networks

If two networks (Network1 and Network2) are logically the same, that is computers on the network Network1 can connect to computers on the network Network2, and vice versa, then you should merge the networks: Delete the gateway from the network Network2 Add the…

How to troubleshoot scan to email

Printix Go » How to troubleshoot scan to email

Use Telnet from the command line to troubleshoot scan to email. Install Telnet Client These instructions applies to Windows 10. Open Control Panel and select Programs and Features. Select Turns Windows Features on or off. Scroll down the list and check Telnet…

How to change the role of a user

How to » How to change the role of a user

As System manager you can change the role of all other users. Open the Users page. Select the user and select Modify. On the Setup tab select the role and select Save. An email is sent to the user when the role is changed. *The user will have to sign in after…

Product Support

Product Support

In Product Support (support.printix.net) you can Search for information and explore the sections: Changelog Videos FAQ If you Sign in you can: Select Follow and be notified/alerted by email when there are new articles in for example these…

How to control access to printer functions

Printix Go » How to control access to printer functions

*Access rights profile is coming functionality. Last modified 2021/06/17. For a printer with Printix Go installed you can control access to the functions: Copy, Copy in color, Email, Scan, … This is done by means of: Go configuration Must be assigned to each…

How to add print queues to computer

How to » How to add print queues to computer

On the Computer properties page select the Print queues tab. Select Add print queues to computer. Select the print queues to select the print queues to be added on the computer. A star ★ appears after the printer ID if the print queue is not…

How to add print queue to computers

How to » How to add print queue to computers

On the Print queue properties page select the Computers tab. Select Add print queue to computers. Select the computers to have the print queue added to these computers. Select Add. *Print queues are added once the computer is on a known…

How to increase secure printing

How to » How to increase secure printing

The Dashboard shows the percentage of pages for the selected period that have been released or reprinted from the Printix App by users from their phone, tablet or computer. You can Improve document security and cost savings by increasing the percentage of…

How to modify network name

How to » How to modify network name

Open the Networks page. Select the network. Select Modify. On the Network properties page edit the Network name. Select Save.

How to get Windows logs

How to » How to get Windows logs

In connection with advanced troubleshooting you may be advised to access and supply the below logs from Windows. Windows System logs Windows Application logs Windows PrintService logs Printix Client logs Create dump file of PrintixService.exe How to get the…

How to enable Google groups

How to » How to enable Google groups

If you have enabled Google authentication you can use Google groups to deploy and control access to printers based on users’ group membership. You must have a Google Workspace administrator account. *Nested groups are not supported. Computer groups are not…

How to set default printer

How to » How to set default printer

With Printix you can set the default printer as follows: Set default printer by group membership Remotely set default printer on a selected computer See also: How a user can set default printer on Windows How a user can set default printer on Mac How to set…

How to enable self-registration

How to » How to enable self-registration

Enable this to allow users to self-register using their work email address. On the Authentication page select the Self-registration tab. Check Enable self-registration. Select Save in the Settings section. Select Add email domain? to enter additional email…

How to enable OneLogin authentication

How to » How to enable OneLogin authentication

Configure OneLogin Open a new browser window and sign in to OneLogin portal (onelogin.com), using your OneLogin administrator account credentials. In the OneLogin portal, select Administration. In the OneLogin Administration panel select Applications. Select Add…

How to search for users

How to » How to search for users

Use Search to find users. Open the Users page. Select Search Enter part of the user’s name or email. Uppercase and lowercase letters are treated the same. Select user’s Name or select and Modify to open User properties. Select and Info to…

How to scan QR codes

How to » How to scan QR codes

Printix App for Android and iOS/iPadOS Open the native Printix App on your phone or tablet. To print all matching documents (anywhere and later), select the QR code icon at the top of the page. To print selected documents (anywhere or later) you can A) Select…

How to enable print anywhere

How to » How to enable print anywhere

The perfect choice if you need to print confidential documents with finishing options and want to ensure your documents print exactly as you expect them to. The document can be released to the printer it was printed to. Select Menu , Settings Select the…

How to uninstall Printix Go

Printix Go » How to uninstall Printix Go

Open Printer properties and select the Printix Go tab. Select Uninstall. Optionally verify that Status changes from Installed to Uninstalled. Restart the printer.

How to set up analytics

How to » How to set up analytics

Set up analytics to get insights into your Printix managed print environment. This is how you set it up: Extract data collected by Printix into a SQL database. The database can either be: A Printix database in Printix Cloud. An own database (Azure…

How to enable Azure authentication

How to » How to enable Azure authentication

Enable this to allow users to sign in with their Microsoft work or school account and get single sign-on (SSO) to Printix. You just need a user account in Azure AD to configure Azure AD integration. On the Authentication page select the Azure AD tab. Select…

How to work with groups

How to » How to work with groups

Groups can be used to control access to printers and deploy printers based on users’ and computers’ group membership. About groups Exclusive access examples Hide print queues from users How to enable Azure AD groups How to enable Google…

How to deploy Printix Chromebook

Printix Chromebook » How to deploy Printix Chromebook

Sign in to the Google Admin console (admin.google.com). Sign in using your administrator account (does not end in @gmail.com). From the Admin console dashboard, select Device management. On the left, select Chrome management. Select App management. Select…

How to create print queues

How to » How to create print queues

On the Printer properties page select the Print queues tab. Select Create print queue In the Create print queue dialog enter Print queue name. Cannot contain the characters ‘\’ and ‘,’ Must be unique for the printer.…

How to uninstall Printix Client

How to » How to uninstall Printix Client

Windows Open Control Panel and select Programs and Features. Select Printix Client and select Uninstall. If Printix Client was installed with Windows Installer (MSI), then select the Printix Client without Printix logo (smallest size). You are asked to confirm…

How to enable Google authentication

How to » How to enable Google authentication

Enable this to allow users to sign in with their Google Workspace account to Printix. On the Authentication page select the Google tab. Check Enable Google authentication. Select Connect. On the Sign in with Google page sign in using your Google Workspace…

How to remove print drivers

How to » How to remove print drivers

If Printix Client has issues adding a print queue on a Windows computer, it may be that there is an issue with a previously installed version of the print driver. If advised, perform the below steps, and then try to add the print queue again. Delete the Printix driver…

How to enable mobile print

How to » How to enable mobile print

Enable mobile print Check the requirements. Enable mobile print. See also: How to print from Android phone and tablet. How to print from iPhone and iPad. How to get your AirPrint password. Troubleshooting. How to print from Android phone and…

How to enable Okta authentication

How to » How to enable Okta authentication

Configure Okta Open a new browser window and sign in to Okta Console (okta.com), using your Okta administrator account credentials. In the Okta Console select Admin. In the Okta Admin console select Applications, and then Applications. Select App…

How to search for computers

How to » How to search for computers

Use Search to find computers. Open the Computers page. Select Search Enter part of the computer’s hostname or IP address. Uppercase and lowercase letters are treated the same.

How to see what happened

How to » How to see what happened

System Select Menu , History Printer See what printed on the printer and what changes were made to the printer. Open the Printers page. Select the printer and select Modify. Select the History tab. User See what the user did and what changes were made…

How to scan NFC tag

How to » How to scan NFC tag

Open the native Printix App on your phone. Android Most Android phones support NFC. iOS Apple iPhone 7 and above with iOS 11 or later can be used to scan NFC tag. To print all matching documents (anywhere and later), select the NFC tag icon at the…

How to work with sites

How to » How to work with sites

By optionally creating Sites you can: Delegate management tasks to the IT personnel at the local site Administrators with the role Site manager can manage printers and printing in Printix Administrator without having excess permissions to change global…

Printix Go Epson – How to

Printix Go » Printix Go Epson – How to

How to sections for Epson: How to prepare Epson printer for Printix Go How to setup scan to email on Epson printers

Printix Go Lexmark – How to

Printix Go » Printix Go Lexmark – How to

How to sections for Lexmark: How to prepare Lexmark printer for Printix Go How to configure access control on Lexmark printers How to setup scan to email on Lexmark printers How to reset to factory settings on Lexmark printers

How to test if a printer can be reached

How to » How to test if a printer can be reached

Use one of the below methods to verify if a printer can be reached by a computer (responds to the ping request). Make sure the printer is powered on and connected to the network. Ping printer from Computer properties page Open the Computer properties page. Select…

How to search for printers

How to » How to search for printers

Use Search to find printers. Search for printers in Printix Administrator Open the Printers page. Select Search Enter printer ID, name, location or address. Uppercase and lowercase letters are treated the same. Search for printers in Printix Client Open…

How to enable print later

How to » How to enable print later

The perfect choice if you need to print confidential documents with finishing options and want to ensure your documents print exactly as you expect them to. The document can be released to the printer it was printed to. Select Menu , Settings Select the Secure…

How to deploy Printix Client

How to » How to deploy Printix Client

Once you have added the first users, you should consider using the below methods to deploy Printix Client and get users to print with Printix. Let users download Printix Client and register themselves Deploy Printix Client with Microsoft Endpoint Manager Deploy…

How to enable secure print

How to » How to enable secure print

The perfect choice if you need to print confidential documents. Select Menu , Settings Select the Secure print tab. For this to have effect you should proceed to check one or both of the below options: Enable print later. The perfect choice if you need…

How to change print driver

How to » How to change print driver

If you are not satisfied with the default choice of print driver you can change it. If you want to use a print driver that is not in the Printix driver store, then you can add the print driver yourself, by making a printer use it on the Windows or macOS edition in…

How to print from Chrome

Printix Chromebook » How to print from Chrome

*You must have the Printix extension installed and be signed in to the Chrome browser with your Google Workspace account (john.smith@acme.com). Open the item you want to print in the Google Chrome browser. Select Print on the menu (or select Ctrl + P). Select…

Printix Go HP – How to

Printix Go » Printix Go HP – How to

How to sections for HP: How to set inactivity timeout on HP printers How to set up scan to email on HP printers How to reset to factory settings on HP printers

How to include Printix Client in a managed image

How to » How to include Printix Client in a managed image

To make Printix Client work with managed image, you need to modify Windows Registry before you create the managed image. Install Printix Client, so it becomes part of the new managed image. A managed image is typically used in connection with: Azure Virtual…

How to add guest users to Azure AD

How to » How to add guest users to Azure AD

Printix support guest printing, that is, you can allow a guest, that is, a user that is not a member of your organization, to print via Printix, including secure print and mobile print. Open a new browser window and sign in to Microsoft Azure…

How to add secure print to Universal Print

How to » How to add secure print to Universal Print

Publish and share the Printix Anywhere print queue so you can print securely with Universal Print and Printix. In Printix Administrator on the Authentication page select the Azure AD tab. If Integrate with Universal Print shows Accept again, then integration is…

How to add a new print driver configuration on Mac

How to » How to add a new print driver configuration on Mac

Instead of using the print driver’s factory default settings you can add your own print driver configuration. When the printer is added on the user’s computer the configuration is added as well. That way, the user does not have to make these configuration…

How to print printer ID sign

How to » How to print printer ID sign

The printer ID sign makes it easy to identify the physical printer. By scanning the QR code you can open Printix App and select the printer in one go. All Printix printers gets a unique three-letter ID, also known as, the printer ID. If you want customized printer ID…

How to enable Azure AD groups

How to » How to enable Azure AD groups

If you have enabled Azure authentication you can use Azure AD groups to deploy and control access to printers based on users’ group membership. You must have the role as global admin in Azure AD to synchronize groups. *Nested groups are not supported. On…

How to print from home office

How to » How to print from home office

Printix offers these methods to print from home. Via VPN connection Via the cloud Home office network Print to home office printer Print to company printer Via VPN connection Provided the VPN connection allows the home office computer to reach the…

How to get Printix Client logs

How to » How to get Printix Client logs

If advised to do so, you should ZIP the content of the Logs folder and submit to support. Log files are stored on the computer. PrintixClient- user . number .log PrintixService. number .log There will be a maximum of 2 × 6 log files with a size of 1 MB…

How to add Google Cloud Storage

How to » How to add Google Cloud Storage

Enable storage of pending documents in your secure cloud storage. That way, the user’s computer does not need to be online to release print later and print anywhere documents. However, a Printix Client still needs to be online on the printer’s network to…

Printix Go Konica Minolta – How to

Printix Go » Printix Go Konica Minolta – How to

How to sections for Konica Minolta: How to prepare Konica Minolta printer for Printix Go How to install card reader on Konica Minolta printers How to set inactivity timeout on Konica Minolta printers How to set up scan to email on Konica Minolta…

How to start the Print Spooler

How to » How to start the Print Spooler

Windows If you do not see any printers on your computer, it could be because the Print Spooler has been crashed, possibly by a print driver. Follow these steps to start the Print Spooler again. Select Windows logo key + R to open Run. Type: services.msc, and…

How to add Azure Blob Storage

How to » How to add Azure Blob Storage

Enable storage of pending documents in your secure cloud storage. That way, the user’s computer does not need to be online to release print later and print anywhere documents. However, a Printix Client still needs to be online on the printer’s network to…

How to set up Power BI

How to » How to set up Power BI

You can use Microsoft Power BI Desktop with the Printix Power BI solution to get insights about your print usage, printers, print queues and much more. Install Power BI Desktop. Download the Printix Power BI Desktop file. Connect to your extracted Printix…

How to see uploaded print drivers

How to » How to see uploaded print drivers

On the Printer queue properties page select the Drivers tab. Identify the System. Example: Windows 10 ×64. Select and Change print driver Check Show only uploaded print drivers to list print drivers that has been uploaded and added to your Printix…

How to create anywhere print queue

How to » How to create anywhere print queue

On the Settings page select the Secure print tab. Ensure that Enable print anywhere is checked. Select Setup to open Print Anywhere menu. Select Create print queue to create a print anywhere print queue. In the Create print queue dialog enter Print queue…

How to release documents at printer

Printix Go » How to release documents at printer

Sign in to the printer. Before 60 seconds have elapsed select the Printix Print icon. Select the documents you wish to release, or select Select all (the checkbox in the top right corner). Select Print at the bottom of the screen. How…

How to enable Active Directory authentication

How to » How to enable Active Directory authentication

Enable this to allow users to sign in with their network username and password. You just need a user account in Active Directory to configure this. On the Authentication page select the Active Directory tab. Check Enable Active Directory authentication. In the…

How to distribute print queue configuration

How to » How to distribute print queue configuration

If you have a lot of printers of the same model and need to make the same configuration change on all of them, you can save time with Distribute print queue configuration. The destination print queues will be set up with same print drivers and print driver…

How to get Printix App logs

How to » How to get Printix App logs

This is relevant if you have been advised to get the logs and submit these to support with one of these methods: Upload logs to the cloud Email logs Upload logs to the cloud Open Printix App. You must be signed in to Printix App to upload logs. Select Menu ,…

How to get Printix Chromebook logs

Printix Chromebook » How to get Printix Chromebook logs

If advised to do so, follow these instructions and submit to support. Get the Printix.log file Hold the Ctrl key and select the Printix icon. New tab opens named Printix – options. Select Download. Attach the Printix.log file to your…

How to switch Azure AD directory

How to » How to switch Azure AD directory

You have an existing Azure AD directory that is added to Printix, and now want to switch to a new Azure AD directory. See also: Microsoft documentation: Change your organization connection to another Azure AD !It is best practice to do this outside office hours.…

How to setup scan to email on Epson printers

Printix Go » Printix Go Epson – How to » How to setup scan to email on Epson printers

Once configured, you can Sign in to the printer, select Scan and then the Email function. Use the below steps to setup scan to email so users can scan and send emails to your company’s Microsoft 365 or Office 365 mailboxes. The steps are in accordance with…

How to publish to Power BI on the web

How to » How to publish to Power BI on the web

If your organization is using Power BI service, you can Publish reports to the Power BI service and set up Scheduled refresh. Open Power BI Desktop. On the File menu select Publish, and then select Publish to Power BI. Select Save. In the Publish to Power BI…

How to reset to factory settings on HP printers

Printix Go » Printix Go HP – How to » How to reset to factory settings on HP printers

Open the printer’s web page and Sign in as Administrator. On the General tab select Reset Factory Settings in the menu. In the section Reset Firmware select Reset. Select Reset. The printer will now restart. Set printer’s date and time correctly. After…

How to reset to factory settings on Lexmark printers

Printix Go » Printix Go Lexmark – How to » How to reset to factory settings on Lexmark printers

Open the printer’s web page and Sign in as Administrator. On the menu select Settings. Select Device. Select Restore Factory Defaults. Select Restore all settings. Select Start. This will restart the printer, restore all printer settings, fax settings, network…