13.100. How to submit a support request

Before you submit a support request, you may want to read Troubleshooting or watch this video:

1. Open the Support page
2. Fill out the form.
   To help us investigate and hopefully reproduce the issue, we urge you to include as much detail as possible, such as:
   • The name of the involved user, computer, printer and print queue.
   • Can the issue be reproduced, or does it happen randomly.
   • When did the issue occur.
   • Printix Power BI Solution issues should be reported through GitHub, as this is a community built open source project.

3. Select Send.

Use the form on the Support page for quicker response. If you cannot access Printix Administrator, you can write to: support@printix.net. Remember to include your organization’s tenant name (Example: acme.printix.net). If you Sign in to Printix Product Support you can also submit a support request there.

*Read about Product Support or Open Product Support.