Printix Redirector is used to:

Printix Redirector ports

  • There is no manual effort involved in maintaining Printix Redirector, as it will silently update itself to the latest approved version.
  • Runs as a service under the local system account on a Windows computer.
  • TCP port 21336 is used to transfer print data from the computers running Printix Client to the Windows computer running Printix Redirector.

Web proxy and SSL inspection

Use of a web proxy and/or SSL inspection may prevent Printix Redirector from working. The syntax for adding exceptions varies depending on the software you use. Please refer to you security software documentation to determine the syntax for specifying a domain and subdomains.

The specific URLs that must be unblocked:

Required for Printix Redirector

  • https://api.printix.net
  • https://printix.s3-eu-west-1.amazonaws.com/tenants/*
    • Printix Redirector automatic software update.

Required for Printix Client

Download

  1. In Printix Administrator click Menu , Software
  2. Click Download Printix Redirector.

Install

On the Windows computer open and run the downloaded file:

  1. Click REDIRECTOR_{home}_{id}.EXE to start the installation.
    A User Account Control dialog may appear asking you if you want to allow the Printix Client Setup program to make changes on this computer. Click Yes.
  2. Change setup language if required. Click OK.
  3. The Setup – Printix Redirector wizard appears. Click Next.
  4. Click Install. The installation begins.
  5. The installation completes. Click Finish.
    Printix Redirector runs as a service under the local system account.

Ensure a v3 print driver is used

The print driver used by the print queue must be a v3 print driver. If a v4 print driver is used, printing via Printix Redirector will not work.

If you are at the printer, you can print a test page and check the Driver type is Type 3:

  • Open Device and Printers.
  • Right-click printer and click Printer properties.
  • Click Print Test Page.
  • On the printed page look in the section: PRINT DRIVER PROPERTIES. Driver type should be Type 3 – User Mode.

Alternatively look in Windows Registry:

  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\
    Control\Print\Environments\Windows64\Drivers
    • Version-3 folder lists the v3 print drivers
    • Version-4 folder lists the v4 print drivers
  • Open Device and Printers.
  • Right-click printer and click Printer properties.
  • Open the Advanced tab and check the Driver is one of those listed in the Version-3 folder in Windows Registry.

Controlling the format of the username

If you are printing to a Follow/Pull print queue from another print management system, and this system does not recognize the user, it could be because the format of the reported username is different.

  1. Press Windows Key+R to open Run.
  2. Enter: regedit, and click OK.
  3. In Registry Editor browse to:
    HKEY_LOCAL_MACHINE\SOFTWARE\
    printix.net\Printix Redirector\Settings
  1. The value UserNameFormat can have these decimal values:
    • 0: Username is not modified (this is the default). Use the Printix username of the user signed into Printix Client, Example: john@acme.com. If this is empty, then use the name of the user signed into the computer. Example: john.
    • 1: Remove the domain part (@acme.com) from the Printix username and only return the first part (john).
    • 11: Replace the @ in the domain name of the Printix username with a dot. (john.acme.com)
    • 22: Use the name of the user signed into the computer and ignore the Printix username.

A change in the value takes effect immediately, so it is not necessary to restart the Printix Redirector service.

You can consult the Printix Redirector log file to troubleshoot this. For each document printed, there will be an entry like, this

Redirector: Print job being transferred to PullPrint by [john, john@acme.com, john@acme.com]
  • Print queue: PullPrint
  • The name of the user signed in to the computer where the document was submitted: john
  • The Active Directory username of the user signed in to the Printix Client where the document was submitted: john@acme.com
  • The text set on the print job as being the submitting user: john@acme.com
    If UserNameFormat has a value of 1, then it would be: john

Printix Redirector log files

Log files are stored on the computer.

  • Printix Redirector. number .log

There will be a maximum of 6 log files with a size of 1 MB each. The log file without a number is the current one. Previous versions are numbered 1 – 5 with 5 being the oldest.

The logs are stored in this folder:

  • C:\ProgramData\printix.net\Printix Redirector\Logs

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