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Sign in issues
Troubleshooting » Sign in issues
Open Printix Troubleshooter PDF I can not sign in to Printix Administrator Your sign-in was successful but does not meet the criteria to access this resource Sign in to Printix App does not allow username and password to be entered Sign in page is missing Sign…
Sign in profile
Printix Administrator » Settings » Printix Go » Sign in profile
You can see the Printers that use the sign in profile. Select Sign in profile setup to open Sign in profile menu: Select Assign to printers to assign the sign in profile to multiple printers. Select Delete sign in profile to delete the sign in profile.…
How to sign in
How to » How to sign in
Sign in with Microsoft If you see Sign in with Microsoft, select this and sign in with your Microsoft work or school account. Automatic registration of the user happens the first time the user Sign in with Microsoft to Printix. Single sign-on (SSO) to Printix…
Loops back to Sign in page
Troubleshooting » Sign in issues » Loops back to Sign in page
Printix Client does not know its Printix Home Is a web proxy and/or SSL inspection used? I do not recognize the used web proxy Is FIPS (Federal Information Processing Standards) enabled on the computer? Printix Client does not know its Printix Home When this is…
Not signed in after sign in to Printix Client
Troubleshooting » Sign in issues » Not signed in after sign in to Printix Client
After Sign in to the Printix Client and closing the browser window (as instructed), the Printix Client menu still does not display you as signed in and a yellow dot is shown on the Printix Client icon indicating the Printix Client is in the state Connection…
Sign in page shows: Website not found
Troubleshooting » Sign in issues » Sign in page shows: Website not found
Follow the suggestions shown on the page. If this does not help, then submit a support request where you describe the issue and supply the information obtained by following these steps: Right-click the page and select Properties. Double-click on the text:…
How to remove sign in with email
How to » How to remove sign in with email
This will remove the Sign in with email option from Printix Administrator, Printix Client, Printix Configurator, and the Printix App web app. The Sign in with email option is always available for the native Printix App for Android and iOS/iPadOS and Sign in from…
Print issues
Troubleshooting » Print issues
Open Printix Troubleshooter PDF When I want to release a document, it says: Document is unavailable When I release a document, it says: Working on it The submitted document does not appear in Printix App Printix App says: Document release is not possible at…
How to sign in with card at printer
Printix Go » How to sign in with card at printer
These are generic instructions. Printer vendor specific instructions: Konica Minolta, Xerox Present card to the printer’s card reader. Before 60 seconds have elapsed select the Printix Print icon. A computer with Printix Client must be online on…
I can not sign in to Printix Administrator
Troubleshooting » Sign in issues » I can not sign in to Printix Administrator
You are not able to sign in to Printix Administrator. RESOLUTION: Open your browser in Incognito or In private mode and enter the Printix Home (acme) followed by /admin Example: https://acme.printix.net/admin You will get Permission denied if you do not have the…
Sign in page is missing Sign in buttons and menu icon is represented by the letter ‘m’
Troubleshooting » Sign in issues » Sign in page is missing Sign in buttons and menu icon is represented by the letter ‘m’
The Printix Client Sign in page is a web page presented by the Windows Embedded web browser. If the Security settings for the Microsoft web browser (Edge or Internet Explorer) are configured in a special way it may prevent the page from working. Internet Explorer MUST…
How to sign in with ID code at printer
Printix Go » How to sign in with ID code at printer
These are generic instructions. Printer vendor specific instructions: Konica Minolta, Xerox Enter ID code (6-digit) on the touchscreen. Select to see the digits entered. If you do not know your ID code: Select Forgot code to open a new screen with…
How to sign in as guest on Ricoh printers
Printix Go » Printix Go Ricoh – How to » How to sign in as guest on Ricoh printers
Follow these steps to sign in as guest on Ricoh printers when Printix Go is installed. *This is coming functionality and requires a future Printix Go Ricoh version. Last modified 2022/09/09. *The Access control settings in the Go configuration MUST have all functions…
How to sign out
Printix Go » How to sign out
These are generic instructions. Printer vendor specific instructions: Konica Minolta, Xerox You can sign out from the printer using these methods: Automatic sign out if no activity. If the printer does not register key presses or touchscreen activity for 60…
Printer registration issues
Error messages » Printer registration issues
For troubleshooting steps please refer to: Discover printers does not find printer No Printix Client acts as proxy on this network Not responding This is not a printer Missing printer information Missing print driver Fetching data Unknown model name Unknown…
Add printer issues
Troubleshooting » Add printer issues
Open Printix Troubleshooter PDF Check that a print driver is selected for the OS Firewall blocks download of print driver Device setup in progress Computer failed to install print driver: -2,147,467,259 See also: Can I use label printers? How to remove…
Printix Go issues
Troubleshooting » Printix Go issues
Printix Go troubleshooting How to test communication to Printix Cloud from the printer How to troubleshoot scan to email How to investigate Printix Go screen layout issues
How to sign in as machine administrator on Ricoh printers
Printix Go » Printix Go Ricoh – How to » How to sign in as machine administrator on Ricoh printers
Follow these steps to sign in as machine administrator on Ricoh printers when Printix Go is installed. Printix Go Ricoh version 1.3.3.3 and later *This is coming functionality and requires Printix Go Ricoh version 1.3.3.3 and later. Last modified 2022/05/11. On…
How to sign in and check status of your requests
Product Support » How to sign in and check status of your requests
Sign in to Product Support (support.printix.net). Select your name and My activities. On the Requests tab you can see any support request you have submitted or are CC’ed on.
How to sign in as machine administrator on Xerox printers
Printix Go » Printix Go Xerox – How to » How to sign in as machine administrator on Xerox printers
Follow these steps to sign in as machine administrator on Xerox printers when Printix Go is installed. You will be asked to enter the same Username and Password that you used in the Printix Go sign in profile. Select the Keyboard icon in the top right…
How to sign in as guest on Konica Minolta printers
Printix Go » Printix Go Konica Minolta – How to » How to sign in as guest on Konica Minolta printers
Follow these steps to sign in as guest on Konica Minolta printers when Printix Go is installed. *Requires Printix Go Konica Minolta version 1.3.0.0 and later. On the Sign in page select Guest in the upper right of the printer’s touchscreen control panel. …
How to sign in as an administrator on HP Workpath printers
Printix Go » Printix Go HP – How to » How to sign in as an administrator on HP Workpath printers
When first signing in to an HP Workpath printer, there is no option to sign in as an administrator. To enable signing in to the printer as an administrator: Sign in to the printer’s web page as an administrator. On the Security tab, select Access Control in…
Sign in is not automatic first time on Azure AD joined computer
Troubleshooting » Sign in issues » Sign in is not automatic first time on Azure AD joined computer
Sign in to Printix Client is automatic on Azure AD joined Windows 10 and 11 computers. Works with editions: Pro, Enterprise and Education. Microsoft does not support Azure AD Join on the Home editions. However, if you have not accepted Printix for all users, users will…
How to print printer ID sign
How to » How to print printer ID sign
The printer ID sign makes it easy to identify the physical printer. By scanning the QR code you can open Printix App and select the printer in one go. All Printix printers gets a unique three-letter ID, also known as, the printer ID. If you want customized printer ID…
Sign in page is blank or says: JavaScript support is required by this page
Troubleshooting » Sign in issues » Sign in page is blank or says: JavaScript support is required by this page
The Printix Client Sign in page is a web page presented by the Windows Embedded web browser. If the Security settings for the Microsoft web browser (Edge or Internet Explorer) are configured in a special way it may prevent the page from working. Internet Explorer MUST…
Sign in to Printix App does not allow username and password to be entered
Troubleshooting » Sign in issues » Sign in to Printix App does not allow username and password to be entered
In Printix App you are not able to enter username and password after you select Sign in with Microsoft or Sign in with Google. During sign in Printix App will need to open a browser to complete the sign in process. If your phone or tablet is subject to Mobile Device…
Your sign-in was successful but does not meet the criteria to access this resource
Troubleshooting » Sign in issues » Your sign-in was successful but does not meet the criteria to access this resource
Your organization have set Conditional access in Azure Active Directory and this access policy may have applied on the group or user. RESOLUTION: Follow the instructions in: Azure AD conditional access
How to use Single Sign-On with Kofax AutoStore
How to » How to use Single Sign-On with Kofax AutoStore
Single Sign-on with AutoStore fails on an HP Workpath printer Unauthorized users can use Single Sign-On with AutoStore on a Kyocera printer Single Sign-on with AutoStore fails on an HP Workpath printer While using the Kofax Unified Client on an HP Workpath…
How to use Single Sign-On with Kofax TotalAgility
How to » How to use Single Sign-On with Kofax TotalAgility
HP Workpath Kyocera HP Workpath To use Single-Sing On (SSO) with Kofax TotalAgility (KTA) on an HP Workpath printer, the name of the user should follow the “domain\username” format during KTA resource creation. If the domain name has multiple levels,…
How to investigate Printix Go screen layout issues
Troubleshooting » Printix Go issues » How to investigate Printix Go screen layout issues
Open the Sign in with ID code dialog. Select the C (clear) key 4 times consequtively. This will present information about the screen resolution and web browser. Take a photo of the screen and attach it to your support request. Select the presented information to…
Device setup in progress
Troubleshooting » Add printer issues » Device setup in progress
On Windows, when you open the Control Panel and Devices and Printers, your newly added printer is shown as installed, but the status is stuck in: Device setup in progress. You may also experience that the printer is listed under Unspecified devices. Despite this, the…
Authentication
Printix Administrator » Authentication
To get here: Select Menu , Authentication *You can always Invite users via email. Enable one or more of these authentication methods and thereby offer users a bit of self-service so you do not have to invite them. Left pane – Shows a summary of the…
How to print in black by default
How to » How to print in black by default
The Dashboard shows the percentage of pages Printed in black for the selected period. The numbers are based on meter readings Printix Client collects from the printers registered in Printix. You can Improve cost savings by making the print driver print in black by…
Are documents printed in the order they were submitted?
FAQ » Are documents printed in the order they were submitted?
Whether documents are printed in the order they were submitted/released depends on how you are printing via Printix. Documents printed directly to the printer When you select Print in the application, the application starts to process the document, then sends it to…
The submitted document does not appear in Printix App
Troubleshooting » Print issues » The submitted document does not appear in Printix App
In Printix Client and Printix App look at who is listed as Signed in as, and verify that it is the same user. RESOLUTION: Sign in as the same user in Printix Client and Printix App.
How to include Printix Client in a managed image
How to » How to include Printix Client in a managed image
To make Printix Client work with a managed image, you need to modify Windows Registry before you create the managed image. Install Printix Client, so it becomes part of the new managed image. A managed image is typically used in connection with: Azure Virtual…
How to install HP Workpath printers in HP Command Center
Printix Go » Printix Go HP – How to » How to install HP Workpath printers in HP Command Center
Before working with HP Command Center, it is necessary to create an HP account by registering on the HP Command Center. Enable the HP Workpath platform on the printer. Sign in to the printer as an administrator. Select the HP Command Center application. …
How to control if anywhere documents should come out in color or black
How to » How to control if anywhere documents should come out in color or black
When you submit a document to the Printix Anywhere printer, your document is always kept for later release via your phone, tablet, or computer. On Windows (11, 10, Server 2022, 2019, and 2016) the document is sent as PDF and processed using the print driver…
How to open Printix Client
How to » How to open Printix Client
Windows Select the arrow next to the notification area on the task bar. Select the Printix Client icon. If it does not show, then Install Printix Client. Printix Client menu appears. If you are already signed in your name is shown next to Sign in.…
Troubleshooting
Troubleshooting
To troubleshoot an issue, we recommend you explore the sections below. If you can not find a resolution, please submit a support request. Top issues Sign in issues Print issues Add printer issues Printix Go issues Relevant sections How to FAQ Error…
Printix Administrator
Printix Administrator
Printix Administrator is used to configure Printix and manage your printers. Only administrators can Sign in to Printix Administrator. Administrators are users with the Role: System manager or Site manager. Help Select the Help icon to open context…
Start a trial on a computer
Getting started » Next steps » Start a trial on a computer
Step 1: Install Step 2: Start printing Requirements: You should be connected to the network you want to use Printix on, for example the network at the office. Your computer must have access to at least one printer on the network and with at least one print…
Getting started
Getting started
Visit printix.net and select Free trial. Enter Work email. Enter Full name. Optionally enter Phone number. Enter Company name. Select Country. Optionally change I am starting this trial as to Service provider if this is the case. Enter Subdomain. Because…
Product Support
Product Support
In the portal Product Support (support.printix.net), you can Search for information and explore the sections: Changelog Videos FAQ See also: How to sign in and check status of your requests How to subscribe to announcements How to subscribe to…
How to subscribe to announcements
Product Support » How to subscribe to announcements
Sign in to Product Support (support.printix.net). Select Changelog and then Announcements Select Follow and be notified/alerted by email when there is a new announcement. If we have scheduled maintenance or issues with access to the Printix Cloud, this will be…
Printix Go supported printers and MFPs
Printix Go » Printix Go supported printers and MFPs
Printix Go is available for these vendors: Epson HP HP Workpath (Coming) Konica Minolta Kyocera (Coming) Lexmark Ricoh Xerox Features Present card to Sign in at printer to release documents. Printix functions: Print (release documents). Coming…
Migrate print server to Printix Cloud
Getting started » Next steps » Migrate print server to Printix Cloud
Step 1: Install Printix Client on the print server Step 2: Deploy Printix Client to computers Step 3: Remove print server Requirements: You have access to an administrative account and can sign in to the print servers. Make the recommended: Implementation…
Support
Printix Administrator » Support
To get here: Select Menu , Support . How to get support Fill out the form. To help us investigate and hopefully reproduce the issue, we urge you to include as much detail as possible, such as: The name of the involved user, computer, printer and print…
Error messages
Error messages
An error occurred Connecting to service Email already exists Email domain is not allowed Email invite has already been used or is expired Fetching data Found no printers compatible with your computer ID provider not found ID provider does not…
Printix Go
Printix Go
Printix Go integrates with your printer’s touchscreen control panel, offering secure print release, copy control, card-based authentication and more. Features Requirements Printix Go supported printers and MFPs Epson HP HP Workpath…
Introduction
Introduction
We take management out of print management. This manual is intended for administrators. Popular topics How it works Getting started Next steps Understanding networks How to How to deploy Printix Client with Microsoft Endpoint Manager How to print from…
How to deploy Printix Client with Microsoft Endpoint Manager
How to » How to deploy Printix Client with Microsoft Endpoint Manager
You can automatically deploy Printix Client with Microsoft Endpoint Manager. If you also Enable Azure authentication users are automatically registered the first time they sign in to Printix Client with their Microsoft work or school account. Can I use Microsoft Intune…
How to submit a support request
How to » How to submit a support request
Before you submit a support request, you may want to read Troubleshooting or watch this video: Open the Support page. Fill out the form. To help us investigate and hopefully reproduce the issue, we urge you to include as much detail as possible, such…
Organization with multiple sites want to eliminate print servers
Getting started » Implementation guide » Organization with multiple sites want to eliminate print servers
Printix Cloud Print Management Service is a cloud-based multi-tenant subscription service, which runs with Printix Client installed on users’ computers (Windows and Mac) and with a copy of the print infrastructure. No on-premise servers and databases are…
Printix Go Konica Minolta supported printers and MFPs
Printix Go » Printix Go supported printers and MFPs » Printix Go Konica Minolta supported printers and MFPs
Last modified 2022/06/21. Requirements As a general rule, Printix Go, supports Konica Minolta printers and MFPs that support Konica Minolta OpenAPI 5.1 or later. It is highly recommended to use the latest printer firmware version. If you run into issues try to…
Network ports
Introduction » Network ports
Secure communication All Printix communication inside and outside the network is secured with encryption and the use of HTTPS (SSL/TLS). Documents are stored encrypted until they expire and get deleted. Documents do not need to leave your network. HTTPS on TCP…
Roles
Roles
See what functions you can perform based on your role: System manager Site manager User Printix Administrator Sign in Sign in – Sites All View only – Networks All …
Printix Go
Printix Administrator » Settings » Printix Go
On the Printix Go tab, you can create, modify, and delete Sign in profiles and Go configurations. To get here: Select Menu , Settings . Select the Printix Go tab. Select Go configuration name (All locked) to open Go configuration page to see the…
Printix Go
Printix Administrator » Printers » Printer properties » Printix Go
Select Install to install Printix Go on the printer. Only available once the printer has been assigned a Go configuration and Sign in profile. Select Uninstall to uninstall Printix Go from the printer. Go configuration Select Go configuration setup to…
How to install card reader on Konica Minolta printers
Printix Go » Printix Go Konica Minolta – How to » How to install card reader on Konica Minolta printers
A Konica Minolta field service engineer needs to be involved to enable the use of a card reader. Connect the card reader directly to the external USB port located at the rear next to the network port. It may be necessary to remove the right-rear cover to access the USB…
How to enable Google authentication
How to » How to enable Google authentication
Enable this to allow users to sign in with their Google Workspace account to Printix. On the Authentication page select the Google tab. Check Enable Google authentication. Select Connect. On the Sign in with Google page sign in using your Google Workspace…
How to enable Azure authentication
How to » How to enable Azure authentication
Enable this to allow users to sign in with their Microsoft work or school account and get single sign-on (SSO) to Printix. You just need a user account in Azure AD to configure Azure AD integration. On the Authentication page, select the Azure AD tab. Select…
Printix Administrator » Authentication » Google
On the Google tab you can enable and configure Google authentication. See also: How to enable Google authentication How to enable Google groups Printix Chromebook How to remove sign in with email Google domain Select Connect. On the Google Sign in page…
How to deploy Printix Chromebook
Printix Chromebook » How to deploy Printix Chromebook
Sign in to the Google Admin console (admin.google.com). Sign in using your administrator account (does not end in @gmail.com). From the Admin console dashboard, select Device management. On the left, select Chrome management. Select App management. Select…
How to add users
How to » How to add users
Users can be added and registered as follows: Automatic registration For users to be registered automatically requires one of these methods: Azure authentication User must have a Microsoft work or school account. Azure AD guest users, also known as Azure Active…
OneLogin
Printix Administrator » Authentication » OneLogin
On the OneLogin tab you can enable and configure OneLogin authentication. See also: How to enable OneLogin authentication OneLogin domain Redirect URI Copy the Redirect URI value to clipboard so you can paste it as you configure OneLogin. Domain Your…
Okta
Printix Administrator » Authentication » Okta
. On the Okta tab you can enable and configure Okta authentication. See also: How to enable Okta authentication Okta domain Redirect URI Copy the Redirect URI value to clipboard so you can paste it as you configure Okta. Domain Your Okta domain…
Azure AD
Printix Administrator » Authentication » Azure AD
On the Azure AD tab you can enable and configure Azure authentication. You just need a user account in Azure AD to configure Azure AD integration. See also: How to enable Azure authentication How to accept Printix for all users How to enable Azure AD…
How to enable Active Directory authentication
How to » How to enable Active Directory authentication
Enable this to allow users to sign in with their network username and password. You just need a user account in Active Directory to configure this. On the Authentication page select the Active Directory tab. Check Enable Active Directory authentication. In the…
How to install Printix Go on multiple printers
Printix Go » How to install Printix Go on multiple printers
Select Menu , Settings . Select the Printix Go tab. Select the name of a Go configuration (Copy is unlocked) to open the Go configuration page. Select the gear icon in the top left cell to open Go configuration menu. Select Assign to printers. The…
ID provider does not match
Error messages » ID provider does not match
You tried to sign in with an account that is not configured to work with this Printix Home. You selected Sign in with Google, but instead of using your work account, you used your private gmail account. RESOLUTION: Sign in with the correct account. If this also…
How to use Printix Go on Xerox printers
Printix Go » Printix Go Xerox – How to » How to use Printix Go on Xerox printers
How to sign in with ID code at a Xerox printer How to sign in with card at a Xerox printer How to release documents at a Xerox printer How to sign out at a Xerox printer How to register card at a Xerox printer How to manage cards How to reset ID code or PIN…
ID provider not found
Error messages » ID provider not found
You tried to sign in with an account that is not configured to work with this Printix Home. You selected Sign in with Google, but instead using your work account you used private gmail account. RESOLUTION: Sign in with the correct account. If this also fails, then…
Install Printix Go
Printix Go » Install Printix Go
In order to install Printix Go, a Sign in profile and a Go configuration must be created and assigned. Also, it must be a Printix Go supported printer. Open Printer properties and select the Printix Go tab. Select Sign in profile setup to open Sign in…
App protection policy
Printix App » App protection policy
*This is coming functionality and subject to change. Contact us if you have questions. Last modified 2021/06/24. This is relevant if you are using Mobile Application Management (MAM) to create an app protection policy to require a PIN when opening an app, such as…
Printix Configurator
Printix Configurator
Printix Configurator for Windows can be used to initially configure Printix for customers with multiple locations (networks) and already deployed printers. Printix Configurator will offer to update itself to the latest approved version. Networks Point to a CSV…
How to enable Google groups
How to » How to enable Google groups
If you have enabled Google authentication you can use Google groups to deploy and control access to printers based on users’ group membership. You must have a Google Workspace administrator account. *Nested groups are not supported. Computer groups are not…
How to deploy Printix Client
How to » How to deploy Printix Client
Once you have added the first users, you should consider using the below methods to deploy Printix Client and get users to print with Printix. Let users download Printix Client and register themselves Deploy Printix Client with Microsoft Endpoint Manager Deploy…
How to use Printix Go on Konica Minolta printers
Printix Go » Printix Go Konica Minolta – How to » How to use Printix Go on Konica Minolta printers
How to sign in with ID code at a Konica Minolta printer How to sign in with card at a Konica Minolta printer How to release documents at a Konica Minolta printer How to sign out at a Konica Minolta printer How to register card at a Konica Minolta printer How to…
How to switch Azure AD directory
How to » How to switch Azure AD directory
You have an existing Azure AD directory that is added to Printix, and now want to switch to a new Azure AD directory. See also: Microsoft documentation: Change your organization connection to another Azure AD !It is best practice to do this outside office hours.…
How to enable Azure AD groups
How to » How to enable Azure AD groups
If you have enabled Azure authentication you can use Azure AD groups to deploy and control access to printers based on users’ group membership. You must have the role as global admin in Azure AD to synchronize groups. *Nested groups are not supported. On…
How to create and reset PIN code
Printix Go » How to create and reset PIN code
The PIN code is the same whether you sign in to printer with ID code or card. Sign in to Printix App. Select Menu , and Cards and codes . Select Create to get a PIN code. Enter PIN code (4-digits) and select Save. Select Reset and enter a new PIN code to…
Go configuration
Printix Administrator » Settings » Printix Go » Go configuration
You can see the Printers that use the Go configuration, and you can Modify the Go configuration. Select Go configuration setup to open Go configuration menu: Select Modify to modify the Go configuration. Select Assign to printers to assign to and…
Wrong PIN code
Error messages » Wrong PIN code
You attempted to sign in at the printer (Printix Go), but you have entered a wrong PIN code. RESOLUTION: Try again, but this time select to see the digits entered and verify that they are the right four digits. Other PIN code messages: PIN code disabled This is…
Microsoft integration
Introduction » Features » Microsoft integration
Sign in with Microsoft Automatic registration of the user happens the first time the user Sign in with Microsoft to Printix. Single sign-on (SSO) to Printix with users’ Microsoft account. Supports multiple Azure AD directories per Printix…
Active Directory
Printix Administrator » Authentication » Active Directory
On the Active Directory tab you can configure Active Directory authentication. You just need a user account in Active Directory to configure this. See also: How to enable Active Directory authentication How to deploy Printix Client Settings Default…
How to use Printix Go on Kyocera printers
Printix Go » Printix Go Kyocera – How to » How to use Printix Go on Kyocera printers
How to sign in with ID code at a Kyocera printer How to sign in with card at a Kyocera printer How to release documents at a Kyocera printer How to sign out from a Kyocera printer How to register card at a Kyocera printer How to sign in as guest at a Kyocera…
How to prepare Lexmark printer for Printix Go
Printix Go » Printix Go Lexmark – How to » How to prepare Lexmark printer for Printix Go
Create a local admin account on the printer Open the printer’s web page and Sign in as Administrator. On the menu select Settings. Select Security. Select Login Methods. In the Local Accounts section select Add User. Select User Name/Password. In the…
How to add guest users to Azure AD
How to » How to add guest users to Azure AD
Printix support guest printing, that is, you can allow a guest, that is, a user that is not a member of your organization, to print via Printix, including secure print and mobile print. Open a new browser window and sign in to Microsoft Azure…
Self-registration
Printix Administrator » Authentication » Self-registration
On the Self-registration tab you can add approved email domains. See also: How to enable self-registration How to remove sign in with email How to deploy Printix Client Settings Enable self-registration Check this to enable self-registration. Remember to…
Wrong ID code
Error messages » Wrong ID code
You attempted to sign in at the printer (Printix Go), but you have entered a wrong ID code. RESOLUTION: Try again, but this time select to see the digits entered and verify that they are the right six digits. See also: How to sign in with ID code at printer How…
How to open Printix Administrator
How to » How to open Printix Administrator
There are multiple ways in which you can open Printix Administrator on your computer, tablet, and phone. Visit printix.net and select Sign in. Assuming you have the Role as System manager, you can select Printix Administrator to open this. You may be asked to Pick a…
How to search for users
How to » How to search for users
Use Search to find users. Open the Users page. Select Search Enter part of the user’s name or email. Uppercase and lowercase letters are treated the same. Select user’s Name or select and Modify to open User properties. Select and Info to…
Google integration
Introduction » Features » Google integration
Sign in with Google Automatic registration of the user happens the first time the user Sign in with Google to Printix. Single sign-on (SSO) to Printix with users’ Google Workspace account. Supports multiple Google domains per Printix Home. If…
Migrate multiple sites to Printix Cloud
Getting started » Next steps » Migrate multiple sites to Printix Cloud
Migrating multiple sites, like branch offices and campuses. Step 1: Add site Step 2: Deploy Printix Client to computers Prerequisites: Printix is already deployed at the first site. Step 1: Add site Install Printix Client on a computer at the site you want…
How to see and reset ID code
Printix Go » How to see and reset ID code
The ID code can be used to sign in at printers that has Printix Go installed. Sign in to Printix App. Select Menu , and Cards and codes Select Create to get an ID code. If you see PIN code required, then select Create to create a PIN code and enter PIN code…
Install Printix Client for Windows
Printix Client » Install Printix Client » Install Printix Client for Windows
Download These instructions are for the EXE file. Administrators can download the Microsoft Installer (MSI) package. On your Windows computer: Open a web browser and enter the Printix Home of your work or school (acme) followed by /download Example:…
How to test communication to Printix Cloud from the printer
Troubleshooting » Printix Go issues » How to test communication to Printix Cloud from the printer
Printix Go on the printer needs to be able to communicate to the Printix Cloud URLs: https://device-api.printix.net https://api.printix.net https://on-device-printer-sign-in.printix.net https://on-device-printer-release-documents.printix.net You need to open…
Permission denied
Error messages » Permission denied
You are trying to Sign in to Printix Administrator, but your role do not allow this. RESOLUTION: Do not attempt to sign in to Printix Administrator. Alternatively contact your administrator and ask to have your role changed. You are a Site manager and you…
draft – How to install a Kyocera printer with KYOCERA Net Viewer
Printix Go » Printix Go Kyocera – How to » draft – How to install a Kyocera printer with KYOCERA Net Viewer
*This is coming functionality and is subject to change. Contact us if you have questions. Last modified 2022/08/31. Download and install the latest version of KYOCERA Net Viewer from the Kyocera web page. Launch the KYOCERA Net Viewer. Select the Add Devices icon…