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Sign in issues

Troubleshooting » Sign in issues

Open Printix Troubleshooter PDF Your sign-in was successful but does not meet the criteria to access this resource Sign in page is missing Sign in buttons and menu icon is represented by the letter ‘m’ Not signed in after sign in to Printix Client Loops…

Sign in profile

Printix Administrator » Settings » Printix Go » Sign in profile

You can see the Printers that uses the sign in profile. Select Sign in profile setup to open Sign in profile menu: Select Assign to printers to assign the sign in profile to multiple printers. Select Delete Go configuration to delete the Go…

How to sign in

How to » How to sign in

If you see Sign in with Microsoft, select this and sign in with your Microsoft work or school account. Automatic registration of the user happens the first time the user Sign in with Microsoft to Printix. Single sign-on (SSO) to Printix with users’ Microsoft…

Loops back to Sign in page

Troubleshooting » Sign in issues » Loops back to Sign in page

Printix Client does not know its Printix Home Is a web proxy and/or SSL inspection used? I do not recognize the used web proxy Is FIPS (Federal Information Processing Standards) enabled on the computer? Printix Client does not know its Printix Home When this is…

Not signed in after sign in to Printix Client

Troubleshooting » Sign in issues » Not signed in after sign in to Printix Client

After Sign in to Printix Client and you closed the browser window (as instructed), the Printix Client menu still does not show you as signed in and a yellow dot is shown on the Printix Client icon indicating the Printix Client is in the state Connection failed. The…

Sign in page shows: Website not found

Troubleshooting » Sign in issues » Sign in page shows: Website not found

Follow the suggestions shown on the page. If this does not help, then submit a support request where you describe the issue and supply the information obtained by following these steps: Right-select the page and select Properties. Double-click on the text:…

Print issues

Troubleshooting » Print issues

Open Printix Troubleshooter PDF When I want to release a document it says: Document is unavailable When I release a document it says: Working on it The submitted document does not appear in Printix App Printix App says: Document release is not possible at the…

How to sign in with card at printer

Printix Go » How to sign in with card at printer

Present card to the printer’s card reader. Before 60 seconds have elapsed select the Printix Print icon. If asked, enter PIN code (4-digit) on the touchscreen. The PIN code is the same whether you sign in with ID code or card. If you…

Sign in page is missing Sign in buttons and menu icon is represented by the letter ‘m’

Troubleshooting » Sign in issues » Sign in page is missing Sign in buttons and menu icon is represented by the letter ‘m’

The Printix Client Sign in page is a web page presented by the Windows Embedded web browser. If the Security settings for the Microsoft web browser (Edge or Internet Explorer) are configured in a special way it may prevent the page from working. Internet Explorer MUST…

How to sign out

Printix Go » How to sign out

You can sign out from the printer using in of these methods: Automatic sign out if no activity. If the printer does not register key presses or touchscreen activity for 60 seconds you will be signed out automatically. Select Sign out on the printer’s…