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How to reset ID code or PIN code
Printix Go » How to reset ID code or PIN code
The ID code and PIN code can be reset from the Cards and codes menu in Printix App. The printer’s Sign in touchscreen that asks for ID code and the touchscreen that asks for PIN code, also includes a Forgot code link. Select Forgot code, to open a new…
How to see and reset ID code
Printix Go » How to see and reset ID code
The ID code can be used to sign in at printers that has Printix Go installed. Sign in to Printix App. Select Menu , and Cards and codes . Select Create to get an ID code. If you see PIN code required, then select Create to create a PIN code and enter PIN code…
How to create and reset PIN code
Printix Go » How to create and reset PIN code
The PIN code is the same whether you sign in to printer with ID code or card. Sign in to Printix App. Select Menu , and Cards and codes . Select Create to get a PIN code. Enter PIN code (4-digits) and select Save. Select Reset and enter a new PIN code to…
How to
How to
Categories: Sign in Printix App Printix Go Home office print Mobile print Chrome print Printix Client Printers Uninstall Sign in How to sign in How to reset password How to change language How to have your web browser translate Printix manuals How…
How to sign in with ID code at the printer
Printix Go » How to sign in with ID code at the printer
These are generic instructions. Printer vendor specific instructions: Epson, Fujifilm, HP, Konica Minolta, Kyocera, Lexmark, Ricoh, Xerox. Enter ID code (6-digit) on the touchscreen. Select to see the digits entered. If you do not know your ID…
How to manage cards
Printix Go » How to manage cards
You can see a list of your registered cards and delete cards you no longer use. Sign in to Printix App. Select Menu , and Cards and codes Select Register card to register a card. Select Delete to delete a card. See also: How to see and reset…
How to add printers
How to » How to add printers
Printix Client automates the creation of print queues and installation of print drivers. Add printers on Windows Add printers on Mac Add printers in Printix Client for Windows Select the arrow next to the notification area on the task bar. Select the…
How to remove printers
How to » How to remove printers
If you no longer use a printer, you can delete it from your list of printers. Windows Open Control Panel and select Devices and Printers. Select the printer and select Remove device. Mac Select Apple menu , System Settings…, then select Printers &…
How to change language
How to » How to change language
The default choice of language is based on the language of your browser and computer OS. Your choice of language is stored in your profile if you change language in Printix App or Printix Administrator. Choice of language is stored as browser data for these…
How to reset password
How to » How to reset password
If you want to change your password or have forgotten your password: On the Sign in page select Forgot password? This is NOT supported for the native Printix App for Android and iOS/iPadOS. On the Reset password page: Enter the Email address you used…
How to release documents
How to » How to release documents
When you Print later or print to the Printix Anywhere printer, you can release the document from your phone, tablet, or computer. Scan QR code to release documents Scan NFC tag to release documents Release Print anywhere documents Release Print later…
How to delete documents
How to » How to delete documents
You can Delete documents you regret printing. Open Printix App. On the Print page: To delete a document, select and Delete. Select the document(s) and select Delete . Documents are automatically deleted after a period (default is 24…
How to reprint documents
How to » How to reprint documents
You can reprint documents that were deleted or printed within the previous 12 hours. You can also reprint documents that were printed directly to the printer. Open Printix App. Select Recents Select the document(s). Select Print at the bottom of the…
How to sign in
How to » How to sign in
Sign in with Microsoft If you see Sign in with Microsoft, select this to sign in with your Microsoft work or school account. Sign in with Google If you see Sign in with Google, select this and sign in with your Google Workspace account (not @gmail.com). Sign in…
How to sign out
Printix Go » How to sign out
These are generic instructions. Printer vendor specific instructions: Epson, Fujifilm, HP, Konica Minolta, Kyocera, Lexmark, Ricoh, Xerox. You can sign out from the printer using these methods: Automatic sign out if no activity. If the printer does not register…
How to register card
Printix Go » How to register card
You can register multiple cards. When your card is registered, the date and time of the registration is recorded together with the card number. If different card readers are used, the same card may be registered with different formats (card numbers). To overcome this,…
How to print to home office printer
How to » How to print to home office printer
If your company has enabled Home office printing for your company laptop, then you will experience the following behavior: When you power on your computer at home, it will try to discover your home printer(s). Only powered on printers can be discovered. If the…
How to print from Chrome
How to » How to print from Chrome
*You must have the Printix extension installed and be signed in to it. Open the item you want to print in the Google Chrome browser. Select Print on the menu (or select Ctrl + P). Select Change… In the Select destination dialog, select the Printix…
How to set default printer
How to » How to set default printer
By default, Windows will manage the default printer. You can turn off this behavior: Select the Windows icon + I. Select Devices (or Bluetooth and devices on Windows 11). Select Printers & scanners. Uncheck Let Windows manage my default printer. Set default…
How to uninstall Printix Client
How to » How to uninstall Printix Client
Windows Open Control Panel and select Programs and Features. Select Printix Client and select Uninstall. If Printix Client was installed with Windows Installer (MSI), then select the Printix Client without Printix logo (smallest size). You are asked to confirm…
How to open Printix Client
How to » How to open Printix Client
Windows Select the arrow next to the notification area on the task bar. Select the Printix Client icon. If it does not show, then Install Printix Client. Printix Client menu appears. If you are already signed in your name is shown next to Sign in.…
How to open Printix App
How to » How to open Printix App
There are multiple ways in which you can open Printix App on your phone, tablet and computer. Open Printix App on your computer Printix App opens in a web browser. Visit printix.net and select Sign in. Open Printix Client menu and select Release and print…
Wrong ID code
Error messages » Wrong ID code
You attempted to sign in at the printer (Printix Go), but you have entered a wrong ID code. RESOLUTION: Try again, but this time select to see the digits entered and verify that they are the right six digits. See also: How to sign in with ID code at the…
Wrong PIN code
Error messages » Wrong PIN code
You attempted to sign in at the printer (Printix Go), but you have entered a wrong PIN code. RESOLUTION: Try again, but this time select to see the digits entered and verify that they are the right four digits. Other PIN code messages: PIN code disabled This is…
How to print on both sides
How to » How to print on both sides
Printing on both sides is a great way to save paper and benefit our environment. The control for printing on both sides may also be named: Double-sided Two-sided 2-sided Duplex Front-and-back *Does not work on print anywhere queue when using the default Print…
How to capture at the printer
Printix Go » How to capture at the printer
These are generic instructions. Sign in to the printer. Select the Printix Capture icon. A list of capture workflows appears. Select the appropriate capture workflow. Only if you are signed in with the role System manager is the Active…
How to print from iPhone and iPad
How to » How to print from iPhone and iPad
Requires your administrator to Enable mobile print. On your iPhone or iPad, open the app you want to print from. To find the print option, select the app’s Share icon or select More If you can not find the print option, read the app’s…
How to register card without a phone
Printix Go » How to register card » How to register card without a phone
You can register multiple cards. When your card is registered, the date and time of the registration is recorded together with the card number. If different card readers are used, the same card may be registered with different formats (card numbers). To overcome this,…
How to capture with iPhone and iPad
How to » How to capture with iPhone and iPad
*Capture is intended for text-based documents and output is delivered in black and white. How to use the camera with a capture workflow On your iOS phone or tablet, open Printix App. Select Menu in the top right corner. Select Capture Alternatively,…
How to register as a new user
How to » How to register as a new user
Only some of these methods may have been enabled by your administrator: Register with your Microsoft account Register with your Google Workspace account Register with your Okta account Register with your OneLogin account Register with your network username and…
How to release documents at the printer
Printix Go » How to release documents at the printer
These are generic instructions. Printer vendor specific instructions: Epson, Fujifilm, HP, Konica Minolta, Kyocera, Lexmark, Ricoh, Xerox. Sign in to the printer. Select the Printix Print icon. Select the documents you wish to release, or select…
How to print from Android phone and tablet
How to » How to print from Android phone and tablet
Requires your administrator to Enable mobile print. On your Android phone or tablet open the app you want to print from. To find the print option, select the Menu icon at the upper-right corner. If you can not find the print option, read the app’s…
How to use Printix Go on Xerox printers
Printix Go » Printer vendor specific instructions » How to use Printix Go on Xerox printers
How to sign in with ID code at a Xerox printer How to sign in with card at a Xerox printer How to release documents at a Xerox printer How to sign out at a Xerox printer How to register card at a Xerox printer How to manage cards How to reset ID code or PIN…
How to use Printix Go on Epson printers
Printix Go » Printer vendor specific instructions » How to use Printix Go on Epson printers
How to sign in with ID code at an Epson printer How to sign in with card at an Epson printer How to release documents at an Epson printer How to sign out at an Epson printer How to register card at an Epson printer How to manage cards How to reset ID code or…
How to use Printix Go on Lexmark printers
Printix Go » Printer vendor specific instructions » How to use Printix Go on Lexmark printers
How to sign in with ID code at a Lexmark printer How to sign in with card at a Lexmark printer How to release documents at a Lexmark printer How to sign out at a Lexmark printer How to register card at a Lexmark printer How to manage cards How to reset ID…
How to capture with Android phone and tablet
How to » How to capture with Android phone and tablet
*Capture is intended for text-based documents and output is delivered in black and white. How to use the camera with a capture workflow On your Android phone or tablet, open Printix App. Select Menu in the top right corner. Select Capture…
How to use Printix Go on Ricoh printers
Printix Go » Printer vendor specific instructions » How to use Printix Go on Ricoh printers
How to sign in with ID code at a Ricoh printer How to sign in with card at a Ricoh printer How to release documents at a Ricoh printer How to capture at a Ricoh printer How to sign out at a Ricoh printer How to register card at a Ricoh printer How to sign in as…
How to use Printix Go on Kyocera printers
Printix Go » Printer vendor specific instructions » How to use Printix Go on Kyocera printers
How to sign in with ID code at a Kyocera printer How to sign in with card at a Kyocera printer How to release documents at a Kyocera printer How to capture at a Kyocera printer How to log out from a Kyocera printer How to register card at a Kyocera printer How…
How to use Printix Go on HP printers
Printix Go » Printer vendor specific instructions » How to use Printix Go on HP printers
How to sign in with ID code at an HP printer How to sign in with card at an HP printer How to release documents at an HP printer How to capture at an HP printer How to sign out at an HP printer How to register card at an HP printer How to manage cards How…
How to use Printix Go on Fujifilm printers
Printix Go » Printer vendor specific instructions » How to use Printix Go on Fujifilm printers
How to sign in with ID code at a Fujifilm printer How to sign in with card at a Fujifilm printer How to release documents at a Fujifilm printer How to sign out at a Fujifilm printer How to register card at a Fujifilm printer How to manage cards How to reset…
How to have your web browser translate Printix manuals
How to » How to have your web browser translate Printix manuals
Printix manuals are available as online versions and PDF. The manuals are maintained in English only, but most web browsers can be configured to translate web pages and thereby the Printix online manuals. Google Chrome Use Translate in Chrome web browser to…
How to change your preferred print method and behavior
How to » How to change your preferred print method and behavior
Menu on Windows Open Printix Client menu Configure your preferences: Print method: Preferred print method: Print Preferred print method: Print later Ask me to select print method at every print Show print notification Popular print…
How to use Printix Go on Konica Minolta printers
Printix Go » Printer vendor specific instructions » How to use Printix Go on Konica Minolta printers
How to sign in with ID code at a Konica Minolta printer How to sign in with card at a Konica Minolta printer How to release documents at a Konica Minolta printer How to capture at a Konica Minolta printer How to sign out at a Konica Minolta printer How to…
How to sign in with card at the printer
Printix Go » How to sign in with card at the printer
These are generic instructions. Printer vendor specific instructions: Epson, Fujifilm, HP, Konica Minolta, Kyocera, Lexmark, Ricoh, Xerox. Present card to the printer’s card reader. Before 60 seconds have elapsed, select the Printix Print icon. A…
Connecting to service
Error messages » Connecting to service
Printix Client is trying to connect to the Printix Service on the computer. The message normally appears for a few seconds and is then replaced by the message: Fetching data. However, if the message shows for several minutes, it could be because the Printix Service is…
Ask me to select print method at every print
How to » How to change your preferred print method and behavior » Ask me to select print method at every print
This print behavior is very flexible and good if you sometimes need to print confidential documents. Printer later is the default as it benefits the environment more and it saves on paper and toner. Open Printix Client menu Select Preferred print method: Print…
What happens to my existing printers when I install Printix Client?
FAQ » What happens to my existing printers when I install Printix Client?
When you install Printix Client on your computer, your administrator may have configured, that it should convert your existing work or school printers to Printix printers. Other printers, like those you use at home do not get changed. To help you identify the printer…
What does it cost in data traffic to use my phone?
FAQ » What does it cost in data traffic to use my phone?
Very little, and you can save on your phone’s monthly data allowance by connecting to the local Wi-Fi whenever possible. The Printix App phone traffic consists of small amounts of control data and does not include print data. 3 KB per session to sign…
Identify the printer
Printing with Printix » Identify the printer
All Printix printers gets a unique three-letter ID, also known as, the printer ID. This makes it easy to identify the physical printer and the corresponding print queue(s), and furthermore it allows for efficient search for printers. Example: Reception ASD Sales…
Printer ID method
Printix App » Printer ID method
To get here: Select Menu , and Printer ID method Printer ID method This is relevant if you are using the native Printix App and want to disable some of the available Printer ID methods Select the methods you want to be available: QR code NFC tag Not…
Printix App » Print
The documents you can release and print. Depending on how you have printed, documents may be grouped as: Print later documents Documents you can release to the printer they were printed to. Documents are grouped by printer. These documents were the ones you printed…
Printix Go
Printix Go
Printix Go integrates with your printer’s touchscreen control panel, offering secure print release, copy control, card-based authentication and more. How to sign in with ID code at the printer How to sign in with card at the printer How to release documents…
Cards and codes
Printix App » Cards and codes
On this page you can manage your Cards, ID code and PIN code you use to sign in at printers with Printix Go installed. To get here: Select Menu , and Cards and codes PIN code How to create and reset PIN code ID code How to see and reset ID…
Permission denied
Error messages » Permission denied
You are trying to Sign in to Printix Go, but your ID code or PIN code is wrong. RESOLUTION: Open Printix App and check your ID code and perhaps reset your PIN code. You are trying to Sign in to Printix Go with card, but your PIN code is wrong. RESOLUTION: Open…
Printix App
Printix App
Printix App is used to release documents. Printix App is available as a web app that runs in a web browser, and as a native app: Printix App for Android Printix App for iOS Compared to the web app, the native app offers these advantages: Only sign…
Introduction
Introduction
This manual is for users and explains Printix flexible, secure and mobile printing. If you are an administrator, then please see: Printix Administrator Manual. Popular topics How to How to register as a new user How to install Printix Client for Windows How…
Error messages
Error messages
Printing issues Username or password is wrong Connecting to service Fetching data Permission denied Wrong ID code Wrong PIN code Http failure response for (unknown url): 0 Unknown Error
Printer vendor specific instructions
Printix Go » Printer vendor specific instructions
How to use Printix Go on: Epson HP Konica Minolta Kyocera Lexmark Ricoh Xerox
Capture
Printix App » Capture
Using the native Printix App on your phone or tablet, you can either use the camera or select existing photos. See also: How to capture with Android phone and tablet How to capture with iPhone and iPad
Printix Client
Printix Client
Printix Client automates the creation of print queues and installation of print drivers. Printix Client runs on Windows and Mac computers. There is no manual effort involved in maintaining Printix Client, as it will silently update itself to the latest approved…
Printing with Printix
Printing with Printix
On your computer, open the item you want to print. Select Print on the File menu. Identify a Printix printer, select it, and select Print. I do not see the printer on my computer – How do I add the printer? See also: How to release…
Username or password is wrong
Error messages » Username or password is wrong
Sign in reports: Username or password is wrong RESOLUTION: Enter your correct username and password. If you registered with your email address, then enter your email address as the username. See also: How to reset password
Diagnostics
Printix App » Diagnostics
To get here: Select Menu , and Diagnostics Diagnostics This is relevant if you have been advised to get the logs and submit these to support. See also: How to get Printix App logs
Print later
Printing with Printix » Print later
The perfect choice if you need to print confidential documents with finishing options and want to ensure your documents print exactly as you expect them to. The document can be released to the printer it was printed to. Requires your administrator to Enable print…
Client menu
Printix Client » Client menu
Menu on Windows Open Printix Client to see the menu: Printers Add printer and install print driver. See what’s printing Shows a list of the documents the Printix Client is printing. Release and print documents… Open Printix App in a web…
Continue printing as before
How to » How to change your preferred print method and behavior » Continue printing as before
This is the print behavior you used before Printix Client was installed. Open Printix Client menu Select Preferred print method: Print Uncheck Ask me to select print method at every print Uncheck Show print notification You will be printing directly without…
Select print method
Printing with Printix » Select print method
Check Ask me to select print method at every print on the Printix Client menu to display the dialog that allows you to select print method whenever you print to a Printix printer. If you do not respond to the dialog within 30 seconds, it assumes your preferred print…
Install Printix Client for Mac
Printix Client » Install Printix Client » Install Printix Client for Mac
Download On your Mac computer: Open a web browser and enter the Printix Home of your work or school (acme) followed by /download Example: acme.printix.net/download Select Download Printix Client. !Do NOT rename the file, as it will prevent it from working with…
Install Printix Client for Windows
Printix Client » Install Printix Client » Install Printix Client for Windows
Download These instructions are for the EXE file. Administrators can download the Microsoft Installer (MSI) package. On your Windows computer: Open a web browser and enter the Printix Home of your work or school (acme) followed by /download Example:…
Always print later
How to » How to change your preferred print method and behavior » Always print later
This print behavior is good if you print many confidential documents and/or you simply enjoy the print later convenience and environmental benefits. Open Printix Client menu Select Preferred print method: Print later Uncheck Ask me to select print method at every…
What is the Printix Anywhere printer?
FAQ » What is the Printix Anywhere printer?
The Printix Anywhere printer allows you to roam between printers and collect the document at the printer you choose. When you submit a document to the Printix Anywhere printer, your document is always kept for later release via your phone, tablet, or…
What are the benefits of Printix?
FAQ » What are the benefits of Printix?
As a user Printix gives you flexibility to: Print when and where you want The Printix Anywhere printer allow you to roam between printers and collect the document at the printer you choose. Avoid stressful print and sprint Wait until you have arrived at the…
Print anywhere
Printing with Printix » Print anywhere
Print to the Printix Anywhere printer and release the documents at any Printix printer via your phone. Print on your computer Open the item you want to print. Select Print on the File menu. Select the Printix Anywhere printer, select Print. Release document …
Why are printers named ASD, BNM, … ?
FAQ » Why are printers named ASD, BNM, … ?
All Printix printers gets a unique three-letter ID, also known as, the printer ID. This makes it efficient to search for printers and easy to identify the printers. Search for printer is efficient If Printix manage 26 or fewer printers you only have to enter…
See what’s printing
Printix Client » See what’s printing
Open Printix Client to see the menu. Select See what’s printing. Documents will only be visible for a short period of time, unless they are queued behind other documents or if they are waiting for the printer to become available. Printer The name of the…
Can I print while my Internet connection is lost?
FAQ » Can I print while my Internet connection is lost?
Yes. In most cases, you can continue to print while the Internet connection is lost, but functionality is limited. Without an Internet connection, you are temporarily unable to: Sign in to Printix Add printers Access this manual Release documents Reprint…
Print issues
Error messages » Print issues
As you release documents for printing in the Printix App, you will see the document transition through the states: Working on it, Printing, and Printed. Printing failed Document is unavailable Release not possible Release failed Unable to perform action…
AirPrint password
Printix App » AirPrint password
Requires your administrator to Enable mobile print. On your iPhone or iPad, open Printix App for iOS/iPadOS. Select Menu in the top right corner. Select AirPrint password . If you do not see this menu item, then try to close and open Printix App. …
Printers
Printix App » Printers
Lists the Printers Select to make the printer a favorite. Select to remove the printer as favorite. Select Info and to see information about the printer: ID, Name, Status, Model, and Location. Features. Color printing, 2-sided printing, and PDF…
Recents
Printix App » Recents
Reprint documents that were deleted or printed within the previous 12 hours. The page works the same as the Print page. You can reprint to one printer at a time. Select the document(s). Select Print at the bottom of the page. To return to the Print page…
Fetching data
Error messages » Fetching data
Trying to fetch data from the printer or Printix Client is trying to contact the Printix Cloud. Verify that you can reach the printer, that is, you can ping the print from a computer with Printix Client on the printer’s network. RESOLUTION: Wait until data has…
Welcome
Introduction » Welcome
We are very pleased you have chosen to use our Printix Cloud Print Management Service. It is built to work for you and grow with you. We hope you will enjoy the Printix experience. Friendly regards The Printix team
FAQ
FAQ
Frequently asked questions: Why are printers named ASD, BNM, … ? What is the Printix Anywhere printer? What are the benefits of Printix? Can I print while my Internet connection is lost? What happens to my existing printers when I install Printix…
Are documents stored on my phone?
FAQ » Are documents stored on my phone?
No, documents are not stored on your phone or tablet for that matter. Documents are typically stored on your computer. The documents are stored encrypted until they expire and get deleted. So you do not have to worry about your phone running out of…
What happens if I uninstall Printix Client?
FAQ » What happens if I uninstall Printix Client?
If you uninstall Printix Client your Printix printers gets converted to normal network printers. The name is stripped of the three-letter ID. Please observe, that your administrator may have chosen that printer names should be without printer ID. Printix: Reception…
Http failure response for (unknown url): 0 Unknown Error
Error messages » Http failure response for (unknown url): 0 Unknown Error
Having more than 20 printers marked as favorites in Printix App may result in the Error message: Http failure response for (unknown url): 0 Unknown Error. RESOLUTION: Open the Printers page and reduce the number of favorite printers by selecting the solid star to…
Change home
Printix App » Change home
To get here: Select Menu , and Change home Pick a Printix Home This is relevant if you are using the native Printix App and: Sign in with Microsoft and Microsoft Entra ID is used by multiple Printix Homes. Sign in with Google and Google Workspace is used by…
Print notification
Printing with Printix » Print notification
The Print notification can appear for a few seconds when you print. Use the Printix Client menu to show or hide this. Windows Print Notification on Windows Mac Print Notification on Mac