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How to

How to

Sign in How to sign in How to reset password How to change language How to open Printix Client How to open Printix App How to register as a new user Printix App How to release documents How to reprint documents How to delete documents Mobile…

How to release documents

How to » How to release documents

When you Print later or print to the Printix Anywhere printer you can release the document from your phone, tablet or computer. Release Print anywhere documents Release Print later documents Release Print anywhere documents Open Printix App Select a print…

How to change language

How to » How to change language

The default choice of language is based on the language of your browser and computer OS. Your choice of language is stored in your profile if you change language in Printix App or Printix Administrator. Choice of language is stored as browser data for these…

How to remove printers

How to » How to remove printers

If you no longer use a printer, you can delete it from your list of printers. Windows Open Control Panel and select Devices and Printers. Select the printer and select Remove device. Mac Select Apple menu , System Preferences…, then select Printers &…

How to reprint documents

How to » How to reprint documents

You can reprint documents that were deleted or printed within the previous 12 hours. You can also reprint documents that were printed directly to the printer. Open Printix App. Select Recents Select the document(s). Select Print at the bottom of the…

How to sign in

How to » How to sign in

If you see Sign in with Microsoft, select this to sign in with your Microsoft work or school account. If you see Sign in with Google, select this and sign in with your G Suite account (not @gmail.com). If you registered with your email address, then select Sign…

How to delete documents

How to » How to delete documents

You can Delete documents you regret printing. Open Printix App On the Print page: To delete a document select and Delete. Select the document(s) and select Delete Documents are automatically deleted after a period (default is 24…

How to add printers

How to » How to add printers

Printix Client automates the creation of print queues and installation of print drivers. Add printers on Windows Add printers on Mac Add printers in Printix Client for Windows Select the arrow next to the notification area on the task bar. Select the…

How to reset password

How to » How to reset password

On the Sign in page select Forgot password? On the Reset password page: Enter the Email address you used when you registered. Select Send. An email is sent to you. Read the email “… Reset password instructions” and select Reset password. If you do…

How to open Printix Client

How to » How to open Printix Client

Windows Select the arrow next to the notification area on the task bar. Select the Printix Client icon If it does not show, then Install Printix Client. Printix Client menu appears. If you are already signed in your name is shown next to Sign in. Otherwise…

How to uninstall Printix Client

How to » How to uninstall Printix Client

Windows Open Control Panel and select Programs and Features. Select Printix Client and select Uninstall. If Printix Client was installed with Windows Installer (MSI), then select the Printix Client without Printix logo (smallest size). You are asked to confirm…

How to print from Chrome

How to » How to print from Chrome

This is relevant if you are using Printix for Chromebook. Open the item you want to print in the Google Chrome browser. Select Print on the menu (or press Ctrl+P). Select Change… In the Select destination dialog select the Printix printer (Reception) as…

How to open Printix App

How to » How to open Printix App

There are multiple ways in which you can open Printix App on your phone, tablet and computer. Open Printix App on your computer Printix App opens in a web browser. Visit printix.net and select Sign in. Open Printix Client menu and select Release and print…

How to set a printer as default

How to » How to set a printer as default

Windows In Windows 10 the default printer is the last used printer. You can turn off this behavior: Select the Windows icon. Select Settings. Select Devices. Select Printers & scanners. Clear Let Windows manage my default printer. Set a printer as…

How to register as a new user

How to » How to register as a new user

Only some of these methods may have been enabled by your administrator: Register with your Microsoft work or school account Register with your G Suite work or school account Register with your network username and password Self-registration by email Get invited…

How to print on both sides

How to » How to print on both sides

Printing on both sides is a great way to save paper and benefit our environment. The control for printing on both sides may also be named: Double-sided Two-sided 2-sided Duplex Front-and-back Windows Open the item you want to print. Select Print on the…

How to print from iPhone and iPad

How to » How to print from iPhone and iPad

Requires your administrator to Enable mobile print. On your iPhone or iPad open the app you want to print from. To find the print option, select the app’s Share icon or select More If you can not find the print option, read the app’s…

How to change your preferred print method and behavior

How to » How to change your preferred print method and behavior

Menu on Windows Open Printix Client menu Configure your preferences: Print method: Preferred print method: Print Preferred print method: Print later Ask me to select print method at every print Show print notification Popular print…

How to print from Android phone and tablet

How to » How to print from Android phone and tablet

Requires your administrator to Enable mobile print. On your Android phone or tablet open the app you want to print from. To find the print option, select the Menu icon at the upper-right corner. If you can not find the print option, read the app’s…

Connecting to service

Error messages » Connecting to service

Printix Client is trying to connect to the Printix Service on the computer. The message normally appears for a few seconds and is then replaced by the message: Fetching data. However, if the message shows for several minutes, it could be because the Printix Service is…

Ask me to select print method at every print

How to » How to change your preferred print method and behavior » Ask me to select print method at every print

This print behavior is very flexible and good if you sometimes need to print confidential documents. Printer later is the default as it benefits the environment more and it saves on paper and toner. Open Printix Client menu Select Preferred print method: Print…

What does it cost in data traffic to use my phone?

FAQ » What does it cost in data traffic to use my phone?

Very little, and you can save on your phone’s monthly data allowance by connecting to the local Wi-Fi whenever possible. The Printix App phone traffic consists of small amounts of control data and does not include print data. 3 KB per session to sign…

What happens to my existing printers when I install Printix Client?

FAQ » What happens to my existing printers when I install Printix Client?

When you install Printix Client on your computer, your administrator may have configured, that it should convert your existing work or school printers to Printix printers. Other printers, like those you use at home do not get changed. To help you identify the printer…

Printix App

Printix App

Printix App is used to release documents. Printix App is available as a web app that runs in a web browser, and as a native app: Printix App for Android Printix App for iOS Compared to the web app, the native app offers these advantages: Only sign…

Printix Client

Printix Client

Printix Client automates the creation of print queues and installation of print drivers. Printix Client runs on Windows and Mac computers. There is no manual effort involved in maintaining Printix Client, as it will silently update itself to the latest approved…

Introduction

Introduction

This manual is for users and explains Printix flexible, secure and mobile printing. Popular topics Printing with Printix How to print from Android phone and tablet How to print from iPhone and iPad How to print from Chrome How to add printers How to…

Username or password is wrong

Error messages » Username or password is wrong

Sign in reports: Username or password is wrong RESOLUTION: Enter your correct username and password. If you registered with your email address, then enter your email address as the username. See also: How to reset password

Printing with Printix

Printing with Printix

On your computer open the item you want to print. Select Print on the File menu. Identify a Printix printer, select it, and select Print. I do not see the printer on my computer – How do I add the printer? See also: How to print from Android phone…

Why are printers named ASD, BNM, … ?

FAQ » Why are printers named ASD, BNM, … ?

All Printix printers gets a unique three-letter ID, also known as, the printer ID. This makes it efficient to search for printers and easy to identify the printers. Search for printer is efficient If Printix manage 26 or fewer printers you only have to enter…

Print page

Printix App » Print page

The documents you can release and print. Depending on how you have printed, documents may be grouped as: Print later documents Documents you can release to the printer they were printed to. Documents are grouped by printer. These documents were the ones you printed…

Error messages

Error messages

Printing issues Username or password is wrong Connecting to service Fetching data

Printers page

Printix App » Printers page

Lists the Printers Select to make the printer a favorite. Select to remove the printer as favorite. Select Info and to see information about the printer: ID, Name, Status, Model, and Location. Features. Color printing, 2-sided printing, and PDF…

Select print method

Printing with Printix » Select print method

Check Ask me to select print method at every print on the Printix Client menu to display the dialog that allows you to select print method whenever you print to a Printix printer. If you do not respond to the dialog within 30 seconds it assumes your preferred print…

Welcome

Introduction » Welcome

We are very pleased you have chosen to use our Printix Cloud Print Management Service. It is built to work for you and grow with you. We hope you will enjoy the Printix experience. Friendly regards The Printix team

Fetching data

Error messages » Fetching data

Trying to fetch data from the printer or Printix Client is trying to contact Printix Cloud. RESOLUTION: Wait until data has been fetched. Please submit a support request if it keeps happening.

Recents page

Printix App » Recents page

Reprint documents that were deleted or printed within the previous 12 hours. The page works the same as the Print page. You can reprint to one printer at a time. Select the document(s). Select Print at the bottom of the page. To return to the Print page…

Print later

Printing with Printix » Print later

The perfect choice if you need to print confidential documents with finishing options and want to ensure your documents print exactly as you expect them to. The document can be released to the printer it was printed to. Requires your administrator to Enable print…

AirPrint password

Printix App » AirPrint password

Requires your administrator to Enable mobile print. On your iPhone or iPad open Printix App for iOS. Select Menu in the top right corner. Select AirPrint password If you do not see this menu item, then try to close and open Printix App. Copy the…

Print issues

Error messages » Print issues

As you release documents for printing in the Printix App you will see the document transition through the states: Working on it, Printing and Printed. Printing failed Document is unavailable Release not possible Release failed Unable to perform action while…

What are the benefits of Printix?

FAQ » What are the benefits of Printix?

As a user Printix gives you flexibility to: Print when and where you want The Printix Anywhere printer allow you to roam between printers and collect the document at the printer you choose. Avoid stressful print and sprint Wait until you have arrived at the…

Can I print while my Internet connection is lost?

FAQ » Can I print while my Internet connection is lost?

Yes, in most cases, you can continue to print while the Internet connection is lost, but functionality is limited. Without an Internet connection you are temporarily unable to: Sign in to Printix Add printers Access this manual Release documents Reprint recent…

What is the Printix Anywhere printer?

FAQ » What is the Printix Anywhere printer?

The Printix Anywhere printer allows you to roam between printers and collect the document at the printer you choose. When you submit a document to the Printix Anywhere printer your document is always kept for later release via your phone, tablet or…

Print notification

Printing with Printix » Print notification

The Print notification can appear for a few seconds when you print. Use the Printix Client menu to show or hide this. Windows Print Notification on Windows Mac Print Notification on Mac

FAQ

FAQ

Frequently asked questions: Why are printers named ASD, BNM, … ? What is the Printix Anywhere printer? What are the benefits of Printix? Can I print while my Internet connection is lost? What happens to my existing printers when I install Printix…

Install Printix Client for Windows

Install Printix Client » Install Printix Client for Windows

Download These instructions are for the EXE file. Administrators can download the Microsoft Installer (MSI) package. On your Windows computer: Open a web browser and enter the Printix Home of your work or school (acme) followed by /download Example:…

Install Printix Client for Mac

Install Printix Client » Install Printix Client for Mac

Download On your Mac computer: Open a web browser and enter the Printix Home of your work or school (acme) followed by /download Example: acme.printix.net/download Select Download Printix Client. !Do NOT rename the file, as it will prevent it from working with…

Client menu

Printix Client » Client menu

Menu on Windows Open Printix Client to see the menu: Printers Add printer and install print driver. Release and print documents… Open Printix App in a web browser. Preferred print method: Print Prints your document directly to the selected printer.…

Print anywhere

Printing with Printix » Print anywhere

Print to the Printix Anywhere printer and release the documents at any Printix printer via your phone. Print on your computer Open the item you want to print. Select Print on the File menu. Select the Printix Anywhere printer, select Print. Release document …

Continue printing as before

How to » How to change your preferred print method and behavior » Continue printing as before

This is the print behavior you used before Printix Client was installed. Open Printix Client menu Select Preferred print method: Print Clear Ask me to select print method at every print Clear Show print notification You will be printing directly without…

Change home

Printix App » Change home

To get here: Select Menu , and Change home Pick a Printix Home This is relevant if you are using the native app and: Sign in with Microsoft and Azure AD is used by multiple Printix Homes. Sign in with Google and G Suite is used by multiple Printix…

Identify the printer

Printing with Printix » Identify the printer

All Printix printers gets a unique three-letter ID, also known as, the printer ID. This makes it easy to identify the physical printer and the corresponding print queue(s), and furthermore it allows for efficient search for printers. Example: Reception ASD Sales…

What happens if I uninstall Printix Client?

FAQ » What happens if I uninstall Printix Client?

If you uninstall Printix Client your Printix printers gets converted to normal network printers. The name is stripped of the three-letter ID. Please observe, that your administrator may have chosen that printer names should be without printer ID. Printix: Reception…

Are documents stored on my phone?

FAQ » Are documents stored on my phone?

No, documents are not stored on your phone or tablet for that matter. Documents are typically stored on your computer. The documents are stored encrypted until they expire and get deleted. So you do not have to worry about your phone running out of…

Always print later

How to » How to change your preferred print method and behavior » Always print later

This print behavior is good if you print many confidential documents and/or you simply enjoy the print later convenience and environmental benefits. Open Printix Client menu Select Preferred print method: Print later Clear Ask me to select print method at every…